Samtrygg Reviews 

I appreciate how quickly I could connect to them and that solving issues and answering questions were fast and fruitful. They were also kind and patient.

It was very easy to sign the documents after meeting with the landlord. Their replies came really quick, and overall I felt really assisted througout the whole process!

This service is absolutely awesome.
I'm highly recommended Samtrygg.se

I am impressed with the level of professionalism, transparency and sense of ownership showed by the staff at Samtrygg. I would love to refer Samtrygg to all my colleagues looking for housing or other services.

Terrible platform handling and withheld deposits – stay away

For 3.5 years, we endured all sorts of problems with our landlord, including fraud, water restrictions, and death threats. It started going downhill in 2022 when they claimed not to see my payment and sent me to debt collection (inkasso) and Kronofogden despite having full documentation of payment.

Since then, things only went further downhill. When we finally moved out, the landlord attempted to withhold our rental deposit without valid legal grounds to cover up pre-existing property neglect and maintenance issues—all of which were thoroughly debunked by an independent OCAB technical report and proper cleaning documentation.

Despite having all necessary proof (including insurance clearance), Samtrygg's response was always polite but useless. Their customer support hides behind a "neutral marketplace" excuse and completely ignores objective evidence. They can’t see beyond the scripts they’ve been given, effectively allowing landlords to act in bad faith.

If a platform takes a cut of your rent, they should actually protect both parties and enforce fair dispute resolution rather than abandoning tenants when things get serious. Look elsewhere if you want secure, professional tenancy management.

Staff was always in touch and they answered really quickly. Also, they were very polite and helped me throughout the process.

I had a great experience with Samtrygg. The whole process was smooth and well organized from start to finish. The website is excellent, very intuitive and user-friendly, making every step easy to follow. Whenever I had questions, the support team was extremely helpful and replied to my emails very quickly with clear and detailed answers. Their assistance made the entire rental process straightforward and stress-free. I highly recommend Samtrygg to anyone looking for a safe and reliable rental platform.

Very good experience. The support team replied quickly, answered all my questions, and was very helpful throughout the whole process.

Very good customer service. Personnel is very keen on providing assistance and support. And the renting process is rather easy to navigate and straightforward.

Awful service, 0/10

Terrible customer support, hidden terms in their contracts, basically take a fee on rents for absolutely nothing. Use their service to find the landlord, then contact directly instead. This company is a complete scam. If you ever get dealt their agent Noam run.

I really like how practical and easy it is to conclude a contract. However there are two main preoblems: the contract is only in Swedish. I requested a bilingual (Swedish-English) contract however, it was denied with the explanation that is is under Swedish law - which does not actually require that the contract may be written in solely Swedish. We were able to translate it but the risks of conculding a contract in a language we cannot understand is very high. The secon problem is that it is not easy to amend the contract, and we have to communicate in email so that they can amend it.

easy and intuitive to navigate

Using Samtrygg is simple, safe, and reliable. Tack!

Great, this is first time for me, but you adviced so kind

We are new to living in Sweden, and we found Samtrygg very helpful, easy to use, and supportive in terms of client service.

A good tenant and a great follow up and support

I don’t even know how to describe the disappointment I’ve experienced. To sum it up in one word: DISASTER!
The cleaning service is absolutely terrible. There is cat hair all over the apartment, and because my wife, who has survived cancer, is allergic to cats, we can’t even stay in the flat. But we still have more than 1.5 months left on our contract, and we have to keep paying! I thought I’d at least try to clean the place myself, but the vacuum cleaner only works for about 10 minutes before the battery dies, and then you have to wait for hours to recharge it. The bathroom still smells like cat urine. They took two months’ worth of rent as a deposit, but while cleaning, the bathroom light broke, so now you have to use the toilet in complete darkness!!!
I honestly can’t believe what we’re going through. I am so disappointed. My wife, who fought and beat cancer, cannot overcome this disappointment — she’s crying her eyes out in our own home, for which we’re paying thousands of kronor.

If you’re planning to rent a place through this website, the only advice I can give you is: run away. As far as you can.
Oh, I should also add this as well. When you send them email and ask for help, they don't even care!

Very easy to use. A safe option to your rental.

A great experience. Professional and easy.