Soldo Reviews 

They stolen all my money inside the account. I didn't use the service for over 2 years, and as you can't make bank transfers to empty the account I left some balance there, they have been taking 39£ monthly for years even with zero usage and zero transactions, emptying basically all the balance I left inside. Stay away, this's not a bank, once you deposit money is their property

Soldo team have been great. They are quick to resolve any issues we may have with payments, transfers and limits. Love the speed Soldo Team!

UPDATE: Further to this review, Soldo reached out and refunded 95% of the fees as a goodwill gesture, which is very much appreciated.
So the premise is great but the implementation and cost - WOW! Implementation: stupidly complex, with main accounts, individual accounts, company accounts, and rules around how to use and transfer funds. The cost. We had it open for 3 months incl a 1-month trial and it cost us £186. Seriously. We had one transaction a week. As a small-scale charity, this has a not insignificant impact. DO NOT RECOMMEND

⭐️ One star — Extremely frustrating customer service
I have been trying since April to have my Soldo account closed and to get a very simple issue resolved, but it has been an incredibly frustrating experience.
I have contacted Soldo several times by email and, today, even tried their chat service. Despite all these attempts, I have still been unable to get the matter resolved.
The biggest problem is the complete lack of effective customer service. You keep trying different channels, explaining the same issue repeatedly, but nothing actually gets done. It feels like hitting a rubber wall.
After months of trying to resolve what should be a straightforward request, I can only describe the customer service experience as extremely disappointing.
Very frustrating and, in my experience, simply not acceptable. ⭐️

One of the worst bank we ever open for our business our money is stuck and they put our account under restriction without telling us the reason its been over 1 and half month and we are unable do anything with our money. we are unable to move our £3k very disgusting customer service absolutely shit,

When we experienced an unexpected issue with our BACS payments system, we needed to process around 300 salary payments as Faster Payments through Soldo. This was a time-critical situation, and the Soldo Support team were outstanding throughout.

They worked closely with us to ensure all of the payments were processed successfully, kept us informed at every stage, and quickly resolved any bottlenecks that arose. Their responsiveness, professionalism, and commitment to helping us meet our payroll deadlines made a stressful situation much more manageable.

Excellent customer support when it mattered most. Thank you to the entire Soldo team for your help—I wouldn't hesitate to recommend them.

I have been able to solve the problem in really few minutes. The only concern is that if you are not dealing during the working hours could be an issue. I am very happy for the support.

Support is fast and usually great and the system works, some tweaks I would make but overall a good company to work with

quick efficient work, card was blocked and sorted within a few minutes.

We had a fraudulent payment. The Soldo team were on it straight away. They investigated, we had a simple form to fill in and now it is all sorted. Thank you. Customer service was excellent, very helpful and prompt. Franko you are a star.

Regular updates and fast service. Team supported and communicated at each step of the process

support is poor and not responsive

Soldo has been a fantastic solving problem App for our accounts on the yacht. Making accounts easy and simple with a great friendly service.
Capt. David E Horn.

Soldo has enabled our team members who run regular activities with community members to access cash and make card purchases instantly, helping us deliver our activities more effectively. The system allows us to transfer funds easily between team members and empowers them to manage their budgets efficiently. The Soldo team has been excellent in resolving any issues we have encountered and is always just a click away whenever support is needed.

At first, we were a bit skeptical about using Soldo; however, they turned out to be outstanding! The customer support team has always been very prompt and easy to reach, whether by phone, email, or chat.
We really like the online platform. It is simple, intuitive, and very easy to use.

Customer service is great any time I've had to contact them. Their remedial advice often works and if not I'm transferred to the correct person to fix my issues

I first dealt with AI and later a human took over and very help by asking me stage by stage on what i need to do until I managed to activate the soldo. It was so fast and convenient as the person was patient with me.

Most of the time everything works well. Once I had problem with my cards as there was some technical issues, support solved problem very quickly. Great advices and tips how to improve experience.

I was scammed out of 636 euro. After filling a fraud report they where able to retrace my payment and it is back into my account. Great service!

I'm always happy with the service which Soldo delivers when I need help! And the response time is extremely quick!