SmartTrace Reviews 

⭐⭐⭐⭐⭐ Outstanding Customer Service – Thank You, Bree!

I recently moved my microchipping services to SmartTrace and encountered a frustrating issue when trying to redeem a promotional offer. The system insisted that my voucher had already been used, even though I hadn’t placed an order!

With a litter of puppies awaiting microchipping, and insufficient chips in stock, this was rather inconvenient.

However, Bree from the SmartTrace Support Team came to the rescue! The issue was resolved remarkably quickly, and my microchips have now been processed for dispatch.

What could have been a frustrating experience turned into a very positive one, thanks to Bree’s prompt, efficient and helpful customer service.

It’s reassuring to know that when something goes wrong, there’s someone ready to put it right without unnecessary fuss.

Five well-deserved stars for Bree! 🌟

I had a great experience with SmartTrace Support. Bree was incredibly helpful, friendly and professional throughout. She was quick to respond, reassuring and happy to help with my questions. The customer service was excellent, and I really appreciate her support. Thank you, Bree, for making everything so easy. Highly recommended!

This smart trace is fab and quick to use. Giving you piece of mind, while also a legal requirement. Bree helped me with an issue i had and resolved it swiftly and with ease. Thank you

Great communication, really helpful always responds promptly been using smarttrace for many years now.
I am an implanter and breeder.

Trying to transfer my father's dog to my ownership following my father's death. The service is abysmal. They take days to reply to any emails I send, say there is no number I can call and the only response I get it to pay the fee to transfer. Every other organisation I have worked with following my father's death has been really helpful, but SmartTrace seem to want to make this as difficult a time as possible. Goodness knows how awful they would be if we had lost the dog and needed fast support. I very much doubt they would be any help at all.

I stupidly got too excited when registering my second dog and forgot to add her name. I contacted customer services and a lovely person called Bree dealt with my query and actioned straight away without any fuss. A+ star to Bree

My dog was chipped by the breeder, I recently moved and contacted SmartTrace to amend my address. Initially no one came back to me and when I contacted them again they advised that I would have to pay for an upgraded plan just to change my address. Each time I finally receive a response I immediately also receive a follow up to say the issue is resolved. Feels like a con that after registration being paid for an amendment of an address can cost £30.

Thanks to Bree for re-registering a chip that was transferred in error.

She made me aware of the protocol and dealt with it promptly.

Thanks very much.

Quick order & delivery

The problems were resolved quickly and professionally. Bree was extremely helpful with any questions I asked.

So easy to change my address Bree was very professional very understanding and made the process very easy and quick.

Bree was particularly helpful and helped resolve my issue.

This company was amazing. BREE delt with me start to finish when I found a stray cat clearly didn't have a home, but was chipped, in reaching out to the registered owners to let them know I had him and then to change him to my name when they weren't interested and now this poor baby is officially mine! He's lounging on my sofa as I type this. made it so easy to do and understand. I have mild learning difficulties and bree was really good at communicating which I struggle with at times. Thankyou bree. Great communication and helpful.

I needed help with transferring ownership and had a few questions for the Help team. I was assisted by Bree, who responded to my emails with clear, straightforward answers/facts/advice.
Thank you Bree!

SmartTrace transferred my chips to my current chip company with no issues at all. They were very friendly, efficient, and helpful. Thanks, Team!

Request handled promptly by Bree, no fuss or hassle excellent service thanks

After a recent visit to a new vet we discovered that we had been given incorrect microchip details for our dog and he had been registered against an incorrect chip number. Bree quickly advised us on how to resolve the issue and ensured that our records were corrected once we had provided photographic evidence of a scan of his actual chip. We are now reassured that his records are up to date and he can be traced back to us should he ever get lost! Thanks Bree.

⭐⭐⭐⭐⭐

Bree was absolutely wonderful and incredibly helpful. She was kind, understanding, and professional throughout, and I really appreciated the time and effort she took to help me get information about my dog. Her support made the whole experience so much easier, and I couldn’t have asked for better service. Thank you so much, Bree, for going above and beyond! You’re a credit to the team. ❤️

Bree was a great help when there was a computer error and sorted things out very quickly and efficiently.

Always so helpful and so quick on delivery thank you so much God bless you all kindest regards