Knivesandtools.nl Reviews 

After an initial problem with a duplicate item being delivered following issue with the merchant, we have reached a sensible conclusion. The product itself is spot on and I will use them again, just may choose to pay via a different means in case of issues.

I’m aware this goes against the trend but can only comment on my personal experience.

I ordered a product on 27/06. On the 29th I received an email saying it was on its way. Tracked it via UPS and waited in all day Thursday - no delivery. Checked the site again which said the delivery was delayed and would be delivered the following day, waited again. Checked the UPS website again. They claimed they tried to deliver but could not. Tracking read “taken to collection point 16:30, receiver not available will try to re-deliver”. 16:31 - delivered.
Needless to say I haven’t received anything. The parcel required a signature, which obviously the carrier hasn’t got. I’ve emailed and messaged Knivesandtools on several occasions. No response other than an automated email saying my message/email has been received.
The item I purchased was not cheap, and to me this level of service is unacceptable.
Needless to say I do not recommend this company.

Absolutely great. Fast shipment, best prices.

Prompt and courteous service. Fast delivery of items ordered, A top notch store with excellent service.

Had a really nice experience there. The staff were friendly and knowledgeable about the products that they were dealing with.

Never disappointed when ordering something at K&T. Excellent assortment, fast delivery, well packed and good delivery options. Price is reasonable and good when looking at quality/price ratio.

Thé best company for service & support. Very decent employees. Respectfull and nice. The best.

Been there before, for victorinox butcher stuff when sweden never could deliver. Now I reach them weekend to change a order, they made it possible.
What can I tell as a chef about service, recommend once you find stuff you need.

I give them 4 stars for the wide range of products ranging from mediocre to higher quality products.

I give 2 stars for customer service because of these reasons:
- Incorrect delivery information: I ordered two knives. For both the website mentioned in stock. After a couple of weeks I send an email asking about the delivery, they responded, it had to be ordered. It took between 3-4 months before they arrived. No compensation was offered.
- Return process is not user friendly and from the dinosaur age: meaning you have to download and print a form, fill out a lot of details like product number etc, your own details (which they should have if you placed an order). I get the impression that they make it annoying so that people give up.

I bought for €400+ items from Knivesandtools.
3 Miyabi knives and some other stuff.
On the website the 3 knives come with a discount.
But when I was in the neighborhood visiting from Spain I thought I would go to the shop.
At the shop I asked if there were any price differences between buying from the site vs buying at the shop.
The answer was "no, there are no differences".
Arriving home I checked the invoice and the website discounts were not applied at the cash register.
I notified KnivesandTools about this and I was told this would be corrected.
When KnivesandTools sent me a message about the refund amount, the refunded amount was wrong.
I supplied even a screenshot of the order on their website with itemnumbers which showed the exact and correct discount!
Then came the reply from KnivesandTools:
"
Thank you for looking into the situation further. Unfortunately, I do not have the ability to review the calculation at the moment, and the refund has already been processed. Should a similar issue occur in the future, we will certainly investigate it further.
"
In all honesty: that is rediculous and heavily disappointing.
No ability to review the calculation?
Just check your own website!
If you can make the first refund, just make the second refund.
And I provided all the exact details from their website.

Nice products, a low understanding of customer service.

Be aware of this.

I bought a viper knife. It came without one nut, which is used to open the knife. This happened not through the fault of the store, but through the fault of the manufacturer. The box would not open. When I contacted the store, they offered me only one option - to return the goods. I liked the knife itself and I do not want to return it, since I will be leaving soon. Therefore, I just wanted to get the nut and screw it into place.
Order 4712855

Various purchases made over the years. The products are always of high quality and the service is top notch. Any problem will be resolved immediately without discussion (thanks Mark!) Also good advisory function. I will continue to buy here with pleasure and confidence. Top address!

Placed an order , changed my mind and emailed them cancelling an hour later , item not been dispatched yet but they still refused to cancel my order.

Stay away from this company !!!!

Now saying they have no control over their own warehouse ,
what kind of an establishment are they running there 😆 .

1 week since my order of a 600€ knife, got misdelivered, contacted them last week never received a reply.

Edited: everything was solved today, stille the customer service time are way too long
Stay away.

Not how they used to be unfortunately..

(Edit)
I ordered quit allot form yall but after my friend told me what happened with the situation of his nitecore edc27 and the poor client service after , my interest in ordering more from yall is decreased quit allot.

Let me start by addressing the elephant in the room which is I made my order from knivesandtools.co.uk rather than a European website. The reason that is important is because on there the price you see is the price you pay, plus a flat fee of £9.95 shipping to the UK, so no nasty HMRC surprises when your order arrives in blighty.

Now on to the actual prices: I bought a Victorinox Evoke Alox Limited Edition 2024 which was more than £40 cheaper than what it costs from Victorinox direct and £26 less than what it's going for at a well known UK based retailer in South Wales. I also bought a Victorinox Companion New York Style for less than £59, from Victorinox direct it costs £80 and from them in Barry it was £70, not that they had it in stock anyway.

A day or two after making the order I changed my mind on one of the items I'd bought so I called their Customer Service, a UK landline number too I hasten to add. They were so obliging in amending the order for me and as it hadn't yet shipped due to them awaiting stock of the Companion New York there was no issue whatsoever doing this.

As I've already alluded to above, there's clearly a shortage of the Companion New York Style at the moment. So when I made the order on May 21st knivesandtools, to their credit, gave me a lead time of up to a month which I was happy to go with due to the exceptional prices of what I had ordered. Nine days later on Thursday the 30th I got the pleasant surprise news that they'd got it back confirming that my order had already shipped from Apeldoorn! Fast forward four days and the UPS man was knocking on our door with my order this afternoon.

Absolutely epic stuff so from now on, knivesandtools.co.uk will be my goto destination for all my SAK needs!

I ordered 2 knifes from victorinox,
3 day's delivery time
Became 2weeks end up 1 month
I call costumer services
To send one the items sooner, because the waiting time was getting longer.
So if I paid the shipping cost my self again they could do it
So please beware a waiting time for 1 month is your problem not there's

Item as described, tracking info provided, fast delivery.

My purchase arrived on time, as described and professionally packaged. You can't ask for more than that. Clear and relevant email notifications!

My knife was delivered within 24 hours, neatly and securely packed with lots of padding in the box. Was kept updated through the order and delivery process.