MySecondEar Hörgeräte Reviews 

I placed an order on 10 October, received the confirmation, and then heard absolutely nothing.

On 21 October I contacted support myself to ask what was happening.
On 22 October I was told there was a “small delay” from the manufacturer and that the item would ship “by the end of next week.”

After that: complete silence again, no updates, no follow-up, nothing.

On 17 November, after nearly a month without any proactive communication, I finally cancelled the order.
This was the only moment they responded instantly — when it was too late.

This experience was extremely disappointing and unprofessional. A company selling medical/hearing devices should communicate far better.

The 5 year warranty is not issued by Oticon and is not usable in the USA. Before buying from My Second Ear, weigh the cost and inconvenience of servicing in Germany. My local audiologist charged me for adjusting the hearing aids because i did not purchase from them. I needed service by Oticon and they did not have the serial numbers registered and would not service them without a my purchasing an extended warranty for $750. Beware

I purchased my Oticon hearing aids from My Second Ear three years ago. I live in USA and used my local audiologist for adjustments over the years. She told me that I should send them back under warranty to repair a button on one device. Oticon first informed me that the serial numbers were not in the system. Upon further investigation they said they were out of warranty. I purchased them from My Second Ear with 5 year warranty. I was told to return them to Germany. They are currently at Oticon and I can not go several weeks or months without them yet My Second Ear will not do anything with Oticon re warranty. I would not recommend buying from them if you are nor local.

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It’s a shame they don’t ship to the US as I wanted to get some hearing aids for my mother. maybe that’s why there’s a few annoyed customers..) but I’m based in Austria and had no issues. Process was pretty simple and the prices were SO much cheaper than my local hearing aid store, super fast shipping and very easy to do everything online even if I was skeptical at first but very happy :)

Sent my hearing aids in in late April for repair or replacement. Still have not been returned. This is not exemplary service and I'm thinking I made a mistake doing business with mysecondear.

special help is telephone and/or electronic contact and advice from your specialist on specific questions. Important especially when starting to use the hearing aid, when you are still getting used to it

Mysecondear had a very attractive price on the Oticon SmartCharger and it was promptly and securely shipped. It was a nice touch that they sent some complimentary chocolates along with the charger! The charger works great and is so convenient for weekend travel - no more cords! Very pleased with the entire experience and highly recommend Mysecondear!