MyUS.com Reviews 

I used MyUs.com to ship one single shipment of nine cartons to Australia. The shipment totalled 193 lb as documented on the UPS labels (eight cartons at 23 lb and one carton at 9 lb).

Instead of weighing the shipment as a whole, MyUS split the shipment into individual boxes, weighed each box separately, and declared inflated weights for every carton (26.4–26.8 lb and 10.15 lb). These inflated weights resulted in a total declared weight of 222.5 lb, far above the actual 193 lb.

MyUS then charged me USD $2,616, despite their own published rate being USD $1,489 for approximately 200 lb. Even after inflating the weights, MyUS charged more than the price listed for the inflated weight category, which is impossible to justify.

In addition:

- MyUS opened my boxes without permission

- MyUS split one shipment into seven outgoing shipments without approval

- Two boxes went missing entirely — not logged, not weighed, not photographed

- Only after I contacted MyUS and provided the UPS tracking IDs did the two missing boxes suddenly appear in my suite

MyUS provided no explanation for the missing boxes or the shipment splitting

I sent numerous emails requesting clarification yet the only response I received was to blame me for setting my shipment preference to 'Automatic'. Nothing about any of the issues I raised with them.

Due to the weight inflation, shipment splitting, unauthorised opening of packages, missing cartons, overcharging, and lack of meaningful communication, I have filed formal complaints with:

- Florida Attorney General – Consumer Protection Division

- BBB West Florida

I strongly advise customers to verify declared weights, charges, and package handling very carefully before approving any shipment with MyUS.com.

I was quoted around 70 USD but was charged 150 USD, I was told it was because of dimentional weight. I feel cheated after clicking and confirming a 70 USD charge.

Excellent service! Packaging and delivery superb!

Thank you for getting my package to me in dubai

MyUS. I appreciate your support and effort for logistics services, many of shipments I received in excellent condition, that take a lot off effort from everyone work behind the scene, again thanks for you guys ❤️

new to this company but so far so good, no problems.
all gone very well and great service.

honestly I'm very upset I'm very old with the company but i don't get any special rates or coupons just pay monthly fees and that's it but the service is outstanding I would give it 5 stars but I don't feel appreciated as old customer

I have used there service a lot. Packages arrived safely and on time. I loved that with premium I could put packages on hold untill I was ready to send it down together, very amazing feature. On top of that I still have the option of using different shipping option with varying price and speed, so the flexibilty for what you want at the time is amazing. Communication was excellent as well whenever I reached through the site, they were always helpful. Overall good service that provides a lot of flexibilty for what you are looking to do with your package or packages. Would recommend to others

I still have not resolved my issue despite several attempts. My package has not been located and I have not been reimbursed for the wrong suite that was sent to me.

They always get the price wrong and include the shipping cost in the invoice which increases the tax price.

Slove these two issues and it will be 5 star 🌟

Excellent, efficient service thank you

I received my shipment from Amazon, and it's one box. What I received was missing two parts of the main box. I tried contacting customer support, but had no luck.

i am paying absurd amounts for customs, not sure if myus can find a solution tbh

you refused to ship my GPS. I had to return it to the seller at great cost. I am out of pocket for the item and postage. Total crap.

I suggest reviewing shipping rates outside the United States; using other shipping companies will result in a significant difference in shipping costs.

Also, the app needs improvement, as I have to log in to the website multiple times to track shipments, while the app doesn't update until two days or more later.

Expensive, time consuming, and poor communication.

Great customer service & always quick to respond to customer inquiry whether on inbound / outbound shipment. The best USA 3rd Party Forwarder!

Very good very simple and very good assistance