MyUS.com Reviews 

Great customer service & always quick to respond to customer inquiry whether on inbound / outbound shipment. The best USA 3rd Party Forwarder!

Very good very simple and very good assistance

Customer Service.

Everything was OK.

Terrible customer service; you won't be able to contact them comfortably. You will fill out a form, and it goes into oblivion, or a WhatsApp AI bot messages you when you desperately need a human.

Avoid them at all costs; I think you know that already just by the reviews of other people.

I had order from a vendor in the UK that split shipped the order. In the second shipment my ID was not added to the order. So I understand that number is required. But name was still in the package. It took over 1 month to locate the package. That seemed too long - parcels receives with our the ID can be quickly properly allocated by looking up the customer’s name in the system. That is what was ultimately done but should it have taken 1 month

The package was well protected and the speed and cost is very friendly. They are also very meticulous in their details and procedures

I can usually rely on MyUS in having my items delivered promptly. They are not the cheapest Forwarders of this service but I continue to use them because of their delivery and reliability.
Some pet peeves include them showing pictures (sometimes blurry or too far away) of your item that just shows a package - when they were querying an item I received and insisting there were two items in the package therefore my invoice should say two items I couldn’t convince them otherwise but they wouldn’t update the picture so I could ensure which package they were talking about.
Another one would be their cost of measuring the dimensions of a package that can cost you US50 with customs fee. Even if the items weighs less than a kilo.
Another thing to be aware of is the delivery charges for items sent from their UK location - those charges are fixed and expensive.

Takes too long to enter my packages into the system. Two days is too slow compared to the other services I have used.

No complaints. Everything on the dot till now.

I never experience any problem and the staff do perfect work.

Arrived fast and was packed good everything arrived in great condition.
They even contacted me to make sure I’m ok with one of the products because it was different then the picture.
Amazing service

Very slow, as my order is taking too long to arrive.

Perfect service

Good shipping rates but slow assigning packages to your locker and slow shipping even when paying for priority handling

I buy sports cards. Several cards arrived to me slashed by a box cutter while they are opening the package. I have to pay $3.50 to see the photo of a card because they keep valuing my $5-$10 cards at $100-200 which hurts me with import fees. The worst thing is they make it so you can’t search eBay. The EBay tracking number is deliberately removed for you to then pay $3.50.

Service used to be amazing. I have been a customer for 15y and I must say that it is now really poor for the privé they charge I therefore will stop using it

Very good service. Quick and also delivered in 2 days to the Netherlands.