The products at musely are top tier! From their hair products, hormone, spot treatment, they have superior ingredients to any competition I have found. They also give us the ability on the app to ear... See more
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It works! I'm in my 4th week of using Musley, and it works, I was seeing progress the 2nd week that I started Musley. The trick to getting results is consistency and patience. Also, I have an awesome... See more
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My products have been delivered separately so keeping up with e nurse visits is difficult. I miss last night and tried to do it this morning even though it was only day 2 for one of the products and... See more
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All my interactions with Musely’s customer service has been amazing. Without a question and in a matter of minutes my issues would be resolved. They are an awesome company and hands down my favorite f... See more
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Company details
Written by the company
Musely is a prescription skincare company with a focus on accessible and effective telemedicine, offering personalized treatments for dark spots, rosacea, anti-aging and hair loss.
Contact info
United States
- musely.com
4.1
Great
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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I was prescribed The Spot Cream for my age $ sun damaged face
I was prescribed The Spot Cream for my many aging, sun damage spots on my face. I have put off doing this review as I so wanted it to work. It hasn’t, no improvement, not on big spots, not on small ones. It’s been two months and I know it may take some time so I’ll continue with the next Rx for two months. I’ve consulted my assigned doctor and he says it’s the strongest they prescribe and suggest I ADD another of their products, at the cost I am not going to do that. I want the product I bought to work as promised.
19 July 2026
Very good customer service
Very good customer service. Responds very quickly and very accommodating.
16 July 2026
The request to turn off auto refill was…
The request to turn off auto refill was easily managed. I haven't started using the repair and anti aging cream. Not any particular reason just an older turtle. Everything has been fine with Musely.
21 July 2026
Defective product, no support
I purchased the eye pump and could not get the pump to work. Was not easy getting hold of a real person, but when I did, he emailed me specific instructions to get the pump to work. I did that and it worked for 3 days. I have since canceled my subscription and emailed to them the reason why hoping for refund. I have received NO response. Very difficult to set up to receive first order, poor communication when there is an issue, defective product and no reimbursement.
17 July 2026
Unprompted review
I never received my shipment and they…
I never received my shipment and they are going to reprocess it ....just on my leaving a message .....I am currently using three of the products all are good
17 July 2026
Quick response and helpful
17 July 2026
Reply from Musely
We are happy to hear that the response was fast and helpful. Thank you for taking the time to leave a review. :)
Always helpful once I get in contact…
Always helpful once I get in contact with someone!!!
19 July 2026
Reply from Musely
We are happy to hear you find our team helpful Julie, thank you for sharing your experience! :)
Absolute scam
Absolute scam. Ask for your race as if that has ANYTHING to do with skincare. All customers should be treated equally. Also forces you to send them photos of yourself as if that doesn’t sound like a scam in a world of ai. On top of that you have to buy multiple months worth otherwise the price skyrockets if you just want one, AND they force you to pay $20 for a doctor chat you don’t even need. You’re better shopping for skincare that isn't a scam elsewhere.
17 July 2026
Unprompted review
Reply from Musely
We’re sorry to hear that your experience left you feeling this way. The questions and photos are part of the medical evaluation process and help our licensed providers better understand each patient’s individual needs and skin concerns. We understand your frustration with the pricing, and we appreciate you sharing this feedback. We’re always looking for ways to make our process clearer and more transparent for patients.
If you’d like additional clarification or assistance, please reach out to Musely Support viasupport.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support , referencing #Trustpilot.
Thank you so much and we look forward to having the opportunity to assist you further!
The doctors all staff are informative…
The doctors all staff are informative caring kind and extremely helpful.
16 July 2026
Reply from Musely
Thank you so much for your kind words! Providing informative, caring, and helpful support is so important to us, and we truly appreciate you taking the time to share your experience!
If I could rate a 0 I would
If I could rate a 0 I would. I reached out, was asked to get a test, and then the doctor just pushed forward a prescription without any conversation while your support teams were OOO. What a scammy way to do business. Gross.
16 July 2026
Reply from Musely
We’re sorry to hear about your experience and understand why you would be frustrated. We take concerns about the care process and communication seriously, and we apologize if you felt your prescription was moved forward without the level of communication you expected.
We’d appreciate the opportunity to look into what happened and better understand your experience. We encourage you to contact Musely Support via support.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support and reference #Trustpilot so we can provide an update and ensure your order is delivered as soon as possible. Thank you so much and we look forward to hearing from you to get this resolved as soon as possible!
I love the chat feature
I love the chat feature. You always feel like you get your question answered. They gave me an account credit so I could try a product I’ve been wanting to try so far
I’m really happy with Musely
17 July 2026
Reply from Musely
Thank you so much for your wonderful review! We're thrilled to hear that you've had such a positive experience with our Live Chat team and that you always feel your questions are answered. We're also so happy you were able to use your account credit to try a product you've been wanting! Thank you for your kind words and for being a valued part of the Musely community. We truly appreciate your support! :)
Customer care were so very helpful and…
Customer care were so very helpful and responded quickly.
14 July 2026
Reply from Musely
Thank you so much for your wonderful review! We're delighted to hear that our Customer Care team was able to assist you quickly and provide the help you needed. Providing responsive and supportive service is always our goal, and we're so glad you had a great experience. Thank you for choosing Musely and for being part of our community! :)
Now I am using the 5 th time but I got…
Now I am using the 5 th time but I got less than half better.First two times better creamed and I felt something better .3rd and 4th times no t felt changes Why ?Plz give better creams
12 July 2026
Reply from Musely
Thank you for sharing your concerns! We are so sorry to hear that you are not seeing your desired results and we understand how frustrating it can be to feel like your progress has stalled or been reversed. Please kindly note that many hair and skin conditions often require consistent, ongoing treatment.
We encourage you to consult your designated doctor for recommendations on re-establishing your results and creating a maintenance plan. Please reach out to Musely Support via support.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support , referencing #Trustpilot, for further assistance.
Thank you so much and we look forward to having the opportunity to assist you further! :)
I tried three Musely products for several months, ZERO improvement.
I tried three Musely products for several months. Anti-aging, ageing repair and cell repair. Saw no improvement just a lighter wallet. Talked to my dermatologist and got a prescription strength treatment that was specifically compounded for me for a fraction of the cost. Save your money, all I got was peeling skin. I also hate that you can’t adjust the reviews and how often they are filled.
18 July 2026
Unprompted review
Reply from Musely
Thank you for sharing your feedback! We are so sorry to hear that you have not yet achieved your desired results with your treatment. Please kindly note that results can commonly take 6-8 weeks, and we recommend completing your eNurse checkups, as this program is designed to guide you through your treatment, track progress, and provide recommendations!
If you haven’t seen improvements or have specific concerns, we encourage you to consult with your designated doctor for personalized advice. Additionally, we kindly ask that you reach out to Musely Support via support.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support and reference #Trustpilot, and we’ll be happy to assist you further. Thank you so much and we look forward to having the opportunity to assist you further! :)
Reply from Musely
Thank you so much for your wonderful review! We're so happy to hear that our team was able to resolve your issue quickly. Providing fast, helpful support is always our goal, and we're thrilled you had a positive experience. Thank you for choosing Musely and for being part of our community! :)
I bought Musely to reduce facial hair…
I bought Musely to reduce facial hair growth. I was using a different product that I found to be effective but I decided to try Musely. I really didn’t like to smell and I didn’t find it to be effective. After several weeks- maybe 3+ weeks, I went back to my former product which works quickly.
14 June 2026
Unprompted review
Reply from Musely
Thank you for your feedback. We are very sorry to hear that your experience did not meet your expectations, and we would truly appreciate the opportunity to better understand what may have gone wrong.
So we can assist you as effectively as possible, we kindly ask that you provide a few additional details regarding your experience. Please reach out to Musely Support via support.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support and reference #Trustpilot, and our team will be happy to look into this further and work toward a resolution with you.
Thank you so much and we look forward to having the opportunity to assist you further! :)
I signed up with Musely because I…
I signed up with Musely because I wanted an effective anti-aging prescription, expecting something like tretinoin. After completing the consultation, the formula I was prescribed mainly contained hyaluronic acid and vitamin C, which was disappointing because it wasn't what I thought I was signing up for.
At first, my skin seemed to be doing okay, but after a short time I started developing painful acne breakouts. I contacted the prescribing doctor hoping for a solution. Instead of addressing the reaction or adjusting my treatment plan, I was simply told to use the product less frequently and mix it with an anti-aging tretinoin cream—which I would have to purchase separately from Musely.
That experience felt more like being upsold than receiving proper medical support. The products are already expensive, and being redirected to buy another prescription cream after having a bad reaction was frustrating. Meanwhile, my acne still hasn't cleared, and I'm now dealing with painful breakouts that I didn't have before starting treatment.
Overall, I expected personalized medical care and better follow-up. Instead, I was left with more skin problems, higher costs, and no real resolution. Unfortunately, my experience has been very disappointing.
1 July 2026
Unprompted review
Reply from Musely
Thank you for your feedback. We are very sorry to hear that your experience did not meet your expectations, and we would truly appreciate the opportunity to better understand what may have gone wrong.
So we can assist you as effectively as possible, we kindly ask that you provide a few additional details regarding your experience. Please reach out to Musely Support via support.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support and reference #Trustpilot, and our team will be happy to look into this further and work toward a resolution with you.
Thank you so much and we look forward to having the opportunity to assist you further! :)
So convenient and fast.
15 July 2026
Reply from Musely
Thank you so much for your wonderful review! We're so happy to hear that you've found Musely to be both convenient and fast. Making high-quality skincare simple and accessible is what we strive for every day. Thank you for choosing Musely and for being part of our community! :)
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