I am styling a new home and found Miss Amara’s return policy invaluable. Having to return purchases that really didn’t meet the criteria meant I had to get Miss Amara’s permission to do so. Grac... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have bought a number of rugs (change of decor rather than the product diminishing) and I go back because of the range of styles, quality of their product, prompt delivery and personable customer se... See more
Company replied
We love Miss Amara rugs. We’ve purchased at least 5 rugs over the last few years and they have all been excellent quality and withstood high traffic and stains from kids and dogs. The price points are... See more
Company replied
Miss Amara team are just wonderful to deal with, customer service was second to none - thank you. I chose Miss Amara rug because my daughter in law has two & they are just stunningly gorgeous, and the... See more
Company replied
Company details
- #1 of 1 best companies in Carpet Manufacturer
Written by the company
At Miss Amara, we're changing the way you shop for rugs. We've included as part of the service a free, no-obligation styling service for all of you! The other thing we're doing is Risk-Free Shopping. Miss Amara exists to inspire, entertain and delight you.
Contact info
New Zealand
- missamara.nz
4.6
Excellent
278 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 44% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good quality rugs delivered quickly!
29 August 2026
Love the rug
Love the rug! Excellent service and excellent quality. Will always come back to Amara when I need a rug
20 August 2026
Reply from Miss Amara
We appreciate your lovely review, Nya.
We are thrilled to hear you love your Miss Amara rug.
We hope to see you on our site again soon.
Effie (Miss Amara).
I bought the Leilani rug at 50% off
I bought the Leilani rug at 50% off. A great rug especially when on special.
What I like about the company the most, is their very easy free return policy!! Gave me the confidence to buy online, otherwise I would not buy a rug online!!
Thank you for a great service!
11 August 2026
Reply from Miss Amara
Thank you Marie for a lovely review.
We appreciate your kind words and are thrilled to hear you love our easy returns.
Effie (Miss Amara).
Reply from Miss Amara
Our pleasure, Susan.
Thank you for your kind words and 5-star review.
Effie (Miss Amara).
Hassel free purchase
Hassel free purchase. The rug arrived within the stated time. The rug is beautiful. However, I didn't take notice of the word " distressed " in the description. The photos were a bit confusing; some look as though the rug is full colour, while others look as though the rug is very light and faded. When it arrived, it was more faded than not. I kept the rug because it is beautiful, although not entirely what I was wanting.
11 August 2026
Reply from Miss Amara
Thank you for your review. We're glad to hear the purchase was smooth, and that you find the rug beautiful - we hope it looks great in your home.
We also appreciate the feedback on the photos and description. Effie (Miss Amara).
First time having bought from Miss…
First time having bought from Miss Amara - from purchase to arrival everything was seamless, delivery was on time and the rug was exactly as described - no surprises just a great shopping experience.
30 July 2026
Reply from Miss Amara
We are so happy to hear your first experience with us was so great, Laurice. We look forward to seeing you on site again. Effie (Miss Amara).
Reply from Miss Amara
Thank you for your lovely review, Bernadette. We are thrilled to hear you love your new rug. Effie (Miss Amara).
Average quality and 3 weeks delivery….
15 August 2026
Unprompted review
Reply from Miss Amara
Thank you for your review, Tony. We're sorry to hear that the delivery took a while and the product quality fell short of what you expected. We'd love the opportunity to look into this for you. Please email hello@missamara.com.au Att: Effie.
Effie (Miss Amara).
great design but quality is very average
12 August 2026
Unprompted review
Reply from Miss Amara
Thank you for your honest feedback, Josh.
Could you share a few specific details on where the quality fell short for you?
Please email hello@missamara.com.au Att: Effie.
We’d love the opportunity to look into this.
Effie (Miss Amara).
Excellent so far
This rug is beautiful, extremely soft, and complements our Paprika red sofa beautifully.
All delivery experiences were good from start to finish, and prompt as well.
So far, a 10/10 experience.
30 July 2026
Reply from Miss Amara
Thank you for your 5-star review, Clare. We are so happy to hear your experience with us was so great. Effie (Miss Amara).
Reply from Miss Amara
We're so glad ordering was a breeze, and you love your new rug. Enjoy your new space. Effie (Miss Amara).
Great customer service
Happy with the quality and colour of the rug. Great customer service too!
18 July 2026
Reply from Miss Amara
Thank you so much, we're delighted to hear this. Enjoy your new rug. Effie (Miss Amara).
Reply from Miss Amara
We are thrilled to hear you love your new rug, April. Thank you for the 5-star review. Effie (Miss Amara).
Miss Amara rugs are stunningly gorgeous
Miss Amara team are just wonderful to deal with, customer service was second to none - thank you. I chose Miss Amara rug because my daughter in law has two & they are just stunningly gorgeous, and they are beautiful & soft to walk on - as mine is too. Delivery very quick too. Thank you Miss Amara
24 June 2026
Unprompted review
Reply from Miss Amara
Thank you, Janelle - we love hearing this, and we look forward to helping you again. Effie (Miss Amara).
Reply from Miss Amara
Thank you so much for your kind words and feedback, Jenni. Effie (Miss Amara).
Beautiful
Beautiful products, and really friendly staff. The returns process was smooth and easy.
I’ll be buying more rugs for sure!
9 July 2026
Reply from Miss Amara
Thank you so much, Bree. We're thrilled to hear this. We can't wait to help you pick out your next rug. Effie (Miss Amara).
Miss Amara went over and above!
Miss Amara went over and above with their service! The rug was delivered well before the expected date given I purchased it on backorder. The product is superb and looks exactly as pictured & how great that you can 'test' them out in your space online.
23 July 2026
Unprompted review
Reply from Miss Amara
Thank you for your review, Juliana. We're delighted to hear we made your experience great and that you love your new rug. Effie (Miss Amara).
Absolutely impeccable product.
The quality nd workmanship is excellent, the true to size , pattern nd colour is just perfect.
7 July 2026
Unprompted review
Reply from Miss Amara
Thank you for the fantastic feedback, Karen, and for your 5-star review. Effie (Miss Amara).
Great rug & service.
Easy to order, the rug arrived so quickly and it looks great. A puppy had an accident on it & it washed out easily.
Would highly recommend purchasing from Miss Amara.
1 July 2026
Unprompted review
Reply from Miss Amara
Thank you so much for your kind review, Kim. We can't wait to see you on site again. Effie (Miss Amara)
Great quality and pattern
Great quality and pattern. The rug is very soft and I love that it is washable. Quick delivery.
8 July 2026
Reply from Miss Amara
Thank you so much for your kind words - we are thrilled to hear you love your new rug. Effie (Miss Amara).
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