Mercedes-Benz France Reviews 

What a disgraceful service. Failing MB front discs and pads yet MB want to charge me 265 euros per hour to diagnose an issue which has already been diagnosed locally. The discs are brand new and so are the pads and they are both MB supplied. I would never buy a car from or trust MB again

I was misold a service plan. I was told it was a 4 year plan when it was actually 2 services and MOT. So after waiting 4 hours for my car to be MOT with no update then a bill of £400 was guven to me which I disputed and the reception would bnot give me the keys to my car whilst this was sorted out. AWFUL SERVICE WOULD NEVER GO THERE AGAIN. They have lost the customer of all my family

Mercedes 65 Boulevard Lucien Sampaix
Saint-Fons 69190 a very very big Thank you!!
In these days it’s more common to get angry if something goes wrong but seldom a word of thanks is given if everything gets well done.
Driving from the Netherlands to our first stop in Lyon France our check motormanagement light came on 15 minutes before arriving in the hotel. There we informed ANWB but this was horrible, if we couldn’t arrange it ourselves. As it was after hours next day I looked for a Mercedes dealer and found the one mentioned above. So we drove there and even as the lady at the frontjdesk told us she only speaks limited English, she did perfect and on top of that she showed a real large technical knowledge. After I explained the problem she informed I Guess it was the Chef from the workshop who also was very kind and spoke English very well. Immediately he informed us that a fix was not possible as they where full for over a month. He offered to read the car for errors and we where invited for coffee and other refreshments because it would take a 20 minutes. After that he came to us with the announcement that the pressure before the soot filter was to high in compare with the pressure after it. He also did reset the errors so the check engine light was off again. (Even that gives me a good feeling) He advised us to have it checked after our Holliday so it could, if necessary, be fixed properly.
I asked where and what to pay but he refused to let us pay. Even as my wife wanted to give him some het strongly refused and told us it wasn’t going to happen.

So many many thanks to this Mercedes garage and for me reminding that driving Mercedes is not only got the great driving experience but also for the perfect service.

Many thanks, Jan van Laarhoven

I want to communicate with someone from the technical or the maintenance Team regarding my mercedes class A.
I am searching for more than two months for a Poulie Damper for my vehicule in vain.
The piece is out of stock in your official site in France. I want to order it online but I can't find it nowhere. It is a big shame. The car I bought is supposed to be a first choice car.
For more than two months, I am unable to use my car or drive it. I am very disappointed because I was dreaming to buy a car from your brand since I was a child but with this quality I don't think that I will keep it or buy from your brand anymore.

Truly awful experience with Mercedes24.
Dealership didn't update our service so we had to wait almost 16 hours. Once updated, the wrong vehicle was sent to tow our car. Had to wait for a second tow truck. Had a rental car included but the dealership had no rentals and their 'partner,' Enterprise rental had no vehicles either. I've spent almost 200 Euros in taxis so far.

I got my broken windscreen replaced on my E500. It came back a different colour as Mercedes has changed the part but not the part number. They refuse to even acknowledge that there is a problem. If I'd gone to CarGlass I'd have got the correct part.

I really want to keep using Mercedes but they don't seem to care any more. Ola Källenius wants to be better than Tesla but won't even improve customer service. Tesla is now 1/2 the size of Mercedes - by 2023 it will be the same size. RIP Mercedes.

I love Mercedes vehicles and for me are the best.
I just have a problem with Mercedes Benz Financial Service in France.
When other Financial companies and Bank understand the situation provoque by coronavirus in some business, this company only grant 3 months of delay when others 1 year .
This is provoking health problems in managers (me too) that want to pay but can't, suicides, heart failures, and companies to fall when if they could understand (and getting more interest for waiting ) they could help the recovery of many business.
After this situation, managers and this company should be bring to court because their actions, business failures, dead of managers and they lack of contribution for the war against the virus and the economical situation provoque for the pandemic,
In a war people who don't contribute for the victory are call.....
Is incredible that such a great company, with the best cars and services in the world allows that Merceds Benz Financial Servces hold the same name and act in such way!
They should read their history as a company during the 2nd World War
I hope they are going to change their behavior car doesn't match with the brand name

I have been a Mercedes Customer for 20 years buying brand new cars.

I bought a brand new cls amg in April 2019. They gave me 4x 20inch amg alloys with run flat tyres.

I had to change 1 alloy because it was cracked on the rim joint in Feb 2020. Then 2nd wheel cracked in April 2020.

I paid nearly £2000 as warranty doesn't cover this.

Now I am being told 2 more wheels need replacing and I have to pay for this.

Surely the wheels are not fit for its purpose.

4 brand new AMG wheels changed with in 1 year. This is unacceptable.

Mercedes should be covering this under warranty! I have never had to change an alloy until now.

The complaints dept are not interested with my complaint, which is disgusting.

If this was a service from ford or Toyota, I understand.... But treatment from Mercedes is disgusting