Manheim Reviews 

289
TrustScore 2.5 out of 5

2.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 2 out of 5 stars

Unfortunatly the auctioneer (Chris) was way too fast dropping the hammer, I dont know whether the other bidder was on line or in the auction house but he didnt wait even 3 seconds between bids which... See more

Rated 5 out of 5 stars

I had an appointment at the Colchester branch for a lease return inspection. The inspection was a hassle free experience. The chap doing the inspection was very fair and i came away with less of a b... See more

Rated 1 out of 5 stars

Damn...Never felt so pissed and disappointed! Are you aware post sale inspection has to be ordered within 5 hours of purchase?. Well, that what Manhiem, Florida told me when I called to orde... See more

Rated 1 out of 5 stars

A forensic inspection found a single 15mm scratch on the whole car. Despite BVRLA allowing four per panel insisted on charging. Then made allegation that the car had been in accident and rear passenge... See more

Company details

  1. Aged Care
  2. Media Company
  3. Online Auction Service

Information provided by various external sources

Manheim is Australia’s largest provider of automotive auction services. We hold weekly used car auctions for passenger, Government, SUV & 4WD’s, commercial, clearance and prestige vehicles as well as auctions including trucks, trailers, motorcycles, plant & equipment, machinery, recreation vehicles and damaged cars. Manheim is the world's leading provider of used vehicle services and has set the standard for buying and selling vehicles at auction.


Contact info

2.7

Poor

TrustScore 2.5 out of 5

289 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.7

All reviews

(289)

24 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Check title status

Very nice vehicle; I can't get a tag. The car was reported stolen in March 2023. It was repossessed but no one thought it was important to take the "stolen" flag off.i have had the car over a month and keep getting bounced and put on hold with no good outcome. Had to postpone vacation (no tag). Still on Allen list. Got called and told I can get a tag now. Well end of June and I still can't get a tag. Ppl at Manheim playing me as I'm dumb. Leaning me on hold till phone hangs up. Directing me to ppl that can't help. Come on. What point do I stop

26 June 2023
Unprompted review
Rated 5 out of 5 stars

Maria Askaey, Manheim

Maria Askaey.

Very lovely and kind woman who made the experience comfortable. She talked us through the process and made everything very easier. Even though the appointment was early in the morning, she showed up with a smile and enthusiastic attitude.
Will definitely use Manheim again because of Maria Askaey.

10 July 2023
Unprompted review
Rated 1 out of 5 stars

Cheated out if buying a car

Manheim Altona north 12.4.23
For all bids the auctioneer would say
‘Going Once Going Twice Going Third time’ - before each sale closed.
I bid on a car with one other person. It went up in increments of 100 from my opening bid of 17,000. When it got to 17,900 it slowed down & the auctioneer said ‘Going Once Going Twice Going Third time’ - and I bid 18,000. Then again ‘Going Once Going Twice Going Third time’ - and the other bidder bid 18,100. Then I went to bid 18,200 straight away and THERE WAS NO ‘Going Once Going Twice Going Third time’. My bid of 18,200 was blocked out and it sold for 18,100. i was badly cheated. My bid was cut off although I pressed straight away WITHOUT the ‘Going Once Going Twice Going Third time’ even coming up. I was going to bid all the way as I had inspected this car in person and it was the only one I was interested in. I rang Manheim straight away and said there was a mistake made. The lady said she would check with the auctioneer after he’d finished the auctions. When she rang back she said she checked the recording of the bidding and the auctioneer had said going third time and waited a couple of seconds and it was sold. I said he didn’t say once twice or third time as it didn’t record on my screen like all the times before on that day for every car except this one. She said there was nothing wrong with the bidding and the car is sold. I said it needs to be done again & can I know who bought it. No they don’t know and they can’t give out those details. I said what if they can’t pay. Then she said ‘Oh he can pay he’s a REGULAR CUSTOMER!!!!’ To me that’s means the auctioneer hurried the bid along as it was getting too high for the REGULAR CUSTOMER and my bid was cut off. As he’s a REGULAR CUSTOMER we assume he’s a car dealer and he will probably sell the car for 1000s more and maybe someone will get a kickback out if it. I am so totally disgusted with this action and can absolutely verify these details. I have a screenshot of the bidding and the phone call from the lady was hopefully recorded. I have the phone number and the time of the call. It’s so unfair to honest people who just want to buy a car. I’ve waited a long time for this car to be available at auction … now I don't trust them anymore. Don’t waste your time …they will only sell to dealers. Buy from a reputable auction house, not one that has so many negative comments online. The staff were also rude and unfair as they had no intention of considering the facts.

12 April 2023
Unprompted review
Rated 5 out of 5 stars

Reliable seller

Reliable seller. Highly recommended. Good price and high value car, very friendly to buyers who are not good at negotiate price.

24 March 2023
Unprompted review
Rated 3 out of 5 stars

Just be careful

Of course the car wasn't in the same condition as in the pictures. So be careful before buying one. Go see your car before giving a bid, don't buy blind.

Even though the crew was nice since the beginning and the car was running as announced; but it was stopped (parked) for over a year, what deteriorated its state (some of the things you can't know by pictures).

19 January 2023
Unprompted review
Rated 5 out of 5 stars

Such big difference from my previous…

Such big difference from my previous experience from Pickles. Nothing was stolen from the car. The car arrived in Brisbane without dents & scratches. On the phone service was great. I was treated like customer not a intruder. Thank you Manheim!

10 January 2023
Unprompted review
Rated 5 out of 5 stars

Sale of our vehicle

We have just sold our vehicle through Manheim and found it to be a very quick and easy process. Suzanna who visited us and dealt with the sale was very helpful and explained everything very clearly. Would not hesitate to use Manheim again in the future.

19 December 2022
Unprompted review
Rated 1 out of 5 stars

Manheim altona north is the worst and…

Manheim altona north is the worst and the rudest people you can deal with especially Karen and the front desk, as I’m a car dealer and have been dealing with car auctions for the past 15 years I’ve never experienced this type of poor customer service, Karen she’s very rude to talk to and she straight away take the can’t help you side even if she can but will never try, and the front desk I have called to check on our payment if it went through to send our tow truck for pickup she was very rude saying we are flood out and wait for your zero balance email and she hanged up on me, never buying from Manheim again .

10 November 2022
Unprompted review
Rated 5 out of 5 stars

Sale of my car

Straightforward and honest experience with Manheim representative Sakher Sboul. Efficient and friendly explaining the way it worked as he went through the process. A very good experience with Sakher who made it a pleasant process from start to finish.

30 October 2022
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look