Moonhaven Reviews 

Unfortunately the delivery took almost a month, but the worst thing was the quality.. it looks like a cheap Temu production. They sent me a complimentary set however it was not even wearable because of weird sewing. Never trying again

Careful with buying from this shop.
The return I sent at my own cost was refused and returned to sender.

The cut of the bathing suit is extremely high. I could pull the bikini bottom up to my navel, which shows that the fit is completely off. When I tried to return the items at my own cost, the shop refused the package. Now I’m expected to pay for the return a second time, which cuts my refund amount in half. They also declined to provide a prepaid return label despite the situation.

I wouldn’t buy from this store again.

My orders arrived safely. I love the quality and it fits me well 🥰❤️ I will order more for my siblings 😍😍🙌🏽🙌🏽

I’ve ordered from Moonhaven three times now and I’ll definitely keep coming back. The lingerie is so beautiful, fits really well and is super comfortable. Definitely one of my favourite brands!

I bought Silhouette Parisienne Lace Bodysuit - Black for my fiancée and she looked like a divine sexy angel in it. The bedroom almost caught fire she was so hot. Excellent design, quality, fit and delivery on this item. Will definitely shop at Moonhaven again!

Moonhaven had excellent communication with me and made sure that I was happy with my order. We had a problem with fit and a manufacturer defect and they took care of it by replacing the item. I’m very happy with their responsiveness and willing to make things right.

My nightmare with this company started almost immediately as the delivery had already taken 11 days to get exactly nowhere and was stuck in customs. Skip forward 3 weeks and Evri had messed up the delivery. Having lost it and then found it but ultimately returned to the sender Moonhaven. By this point its 6 weeks since i ordered the items, i didn't have anything and now Moonhaven are refusing to send me the items unless i pay a delivery fee (this purchase was made under the free delivery deal) and they also won't give me the refund i am seeking.

Use extreme caution when using this company. They are ransoming my money and items without giving what i want - a refund.

Extremely poor quality. My wife was given a bad product with loose fabric and laced around the “brand new” lingerie, and the Moonhaven is still charging her shipping costs to return this product. Utterly ridiculous.

Do not recommend. Beware that Moonhaven’s website states shipping occurs in 1-3 days but in reality is far from it. It has been 9 days since I placed my order and nothing. Weeks to months delays shipping appears to be the norm - read the reviews. I will possible not receive my order in time for my 6 week travel abroad, if ever. I will not be ordering from this company again.

My experience with Moonhaven was unfortunately very disappointing.

My order arrived with several issues, including faulty items, damaged products, and incorrect sizing. What should have been a straightforward customer service process turned into almost a month of back-and-forth emails, repeatedly explaining the same issues and providing photos and evidence.

The process was frustrating, time-consuming, and at times felt as though I had to argue to have legitimate concerns acknowledged. For a company selling products at this price point, I expected a much smoother and more customer-focused after-sales experience.

That said, after nearly a month, Moonhaven did eventually agree to replace the affected items, which I appreciate. While I am pleased that they ultimately reached a fair resolution, it took far longer than it should have.

I hope the replacement items arrive without issue, and I also hope Moonhaven improves its quality control and customer service processes so that future customers don't have to go through the same experience.

The pajama set is so creamy and soft; size is true to fit, colors are great and no color stain from the black lace. Overall of the pajama set is very nice.

Logistic time is reasonable too. And thankful for the customer service follow-up :) after i reflected that the lace will start getting loose after 3-5 washes. but overall it still looking nice!

Awesome! I bought the Monaco Coast Swimsuit and I’m so happy with it. The fabric is exceptional, the design is beautiful, and the quality is outstanding. The customer service was also excellent. I’ll definitely be buying from this brand again. Highly recommended!

I do not recommend this store. I ordered and paid for an item, but it arrived only after 13 business days, which was longer than the delivery time stated on their website. As a result, I was unable to collect the package, and it was automatically returned to the sender. I contacted the online store to ask whether they had received the returned parcel, as I had not been refunded. They confirmed that they had received it but refused to refund my money, only apologizing for my frustration.

Update (24 July 2026): The company contacted me by email after their public reply on Trustpilot. Despite publicly offering me the choice between a full refund or a replacement, they refused to issue a refund and said they could only resend the order. This contradicts what they stated publicly. I will update my review if the matter is resolved.

Update (30 july 2026): After my original review, the company contacted me by email regarding my order. Initially, I was informed that a refund was not possible and that only a replacement could be offered. After I pointed out that this contradicted their public response on Trustpilot, they agreed to issue a full refund. I have now received the refund, and I appreciate that the issue was ultimately resolved. However, I believe the process could have been handled more consistently from the beginning, as the information I received by email did not match the company's public statement. For that reason, I have updated my review to reflect the final outcome.

Best support I had.
Fast & informative answer via email!

All are lovely!

The quality of the fabric is incredibly poor. Plus the sizes are larger than they should be. The threads are loose and. Fraying. The customer services lady asked if I wanted to wait for a newer version and it sounded like she was aware of the feedback. I have returned them. What was disappointing, despite the issues, I was asked to pay for taxes and postage - nearly £40. Very disappointing and an expensive mistake. I would recommend caution before purchasing. The goods took almost a month to arrive also.

Great customer service! Sexy lingerie. Will buy again.

Ordered a swimsuit with a listed 8/10 day delivery window and it never showed up. After a month of waiting and several follow-ups, customer support apologized and offered a free gift as compensation — but that doesn't solve the actual problem, since I needed the swimsuit for my holidays and it simply didn't arrive in time. The tracking still shows no useful update, so I have no idea if or when the package will actually turn up. Compensation aside, if you're ordering for a specific date, I wouldn't count on the delivery estimate here. Awful experience

I cannot recommend this company.

The product I received was significantly different from the photos on the website and the quality was disappointing. The return process was equally frustrating. Rather than accepting a return and issuing a refund, customer service repeatedly offered discounts or encouraged me to purchase another item.

If you decline these offers and simply want a refund, it appears very difficult to resolve the issue. This has been one of the most disappointing online shopping experiences I have had.

Very nice products good quality and also a very nice costumer service!

I’m very happy with my purchase! The quality is good, it fits comfortably and the design is really nice. Delivery was quick, and everything arrived as expected.