Verry friendly I ordered something with the delivery to home. Sadly not all articles were delivered on time to the storehouse, so delivery to my home would be 1 month later that i expected it.... See more
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I ordered alot from Mömax for our new home and am always impressed with the products and customer service. I received a lamp that had a large scratch on it. The customer service team answered my e... See more
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Ordered 1 chair for dining room. Excellent service and well packed for delivery. Ordered the remaining 5 chairs. Horribly packed (legs of chair sticking out of box!) and 2 chairs damaged. Was willing... See more
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Hello, Pretty nice furniture models but online ordering is more like a click bait. Tried to order a sofa, after confirming the order I received an email that it will be delivered in 3+months. At le... See more
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Company details
Information provided by various external sources
Möbel, Lampen & Wohnaccessoires online kaufen bei mömax - sieht doch gleich besser aus ✓ Große Auswahl, beste Preise ✓ Möbel online kaufen und wohl fühlen ✓ mömax
Contact info
Römerstrasse 39, 4600, Wels, Austria
- 050111 100 0
- shop@moemax.de
- moemax.de
3.6
Average
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Bracket were fine I thought they should…
Bracket were fine I thought they should have been primed and painted for that cost
Thank you
Nick
19 October 2026
Unprompted review
Reply from mömax
Dear Mr Michael Herrera,
Thank you for sharing your experience with us. We are glad to hear that the brackets were fine for you. We understand your expectation that they should have been primed and painted for the price you paid, and we take this feedback seriously.
You are welcome to send your order number to
feedback@moemax.com so that the responsible team can contact you. Please use the following subject line for your email: "Trustpilot + Michael Herrera".
Best regards,
Your mömax Social Media Team
Simply bad service
25 September 2026
Unprompted review
Reply from mömax
Dear customer,
we are sorry to hear that you were not satisfied with our service. We understand how frustrating this must be and we would like to look into what went wrong in your specific case.
You are welcome to send your order number to feedback@moemax.com so that the relevant department can get in touch with you. Please use the following subject line for your email: "Trustpilot + sofos".
Best regards,
Your mömax Social Media Team
Momax Maribor
Momax Maribor, Slovenia. Avoid this seller. The after sale services are terrible. A warranty is a "dream on". You have no chance to get it, eventhoug the reasons are obvious and clear. AVOID!!
9 February 2026
Unprompted review
Reply from mömax
Dear customer,
thank you for sharing your experience.
We are sorry to hear that you are dissatisfied with the after-sales service and warranty handling. We would like to clarify, however, that the matter you describe concerns Mömax Slovenia, specifically the Maribor location, and is therefore handled by the responsible local organization.
As the customer service team for Mömax Germany, we unfortunately do not have access to or authority over cases processed by Mömax Slovenia and therefore cannot directly investigate or resolve your individual matter.
Nevertheless, we will be happy to forward your feedback to the responsible colleagues in Slovenia so that they are aware of your experience.
Kind regards,
your mömax social media team
I ordered a wardrobe with self pickup
I ordered a wardrobe with self pickup from Mömax. When I got home and started assembling it, I discovered that I had received two identical Package 1 boxes instead of Package 1 and Package 2. The mistake was clearly made during pickup.
I contacted customer service immediately, sent all the photos they requested, and waited for their response. After several emails and a phone call, they told me that I have to return to the store myself to exchange the package.
This means I have to arrange a large vehicle for a second time and spend more time and money to fix their mistake. No delivery or pickup solution was offered, even though the error was entirely on their side.
Mistakes can happen, but what disappointed me was the way the issue was handled. I expected much better customer service and a more customer-friendly solution.
8 September 2026
Unprompted review
Reply from mömax
Dear Mr Ismail,
thank you for your detailed feedback and for taking the time to share your experience with us.
After reviewing the email history, we can see that you first contacted us about this issue on 06.09, and our reply was sent to you the next day on 07.09. We do not have any further phone calls or emails related to this case recorded in our system, so unfortunately we are unable to verify additional contact attempts from your side.
In our email, we only asked you to send us photos of the cartons so we could check the situation more closely. However, we did not inform you in advance that you would have to go back to the store yourself to exchange the packages. Looking at your order now, we can see that you have already done this and decided to return to the store directly. We are sorry for the inconvenience and extra effort this has caused you.
Please feel free to contact us at
feedback@moemax.com
if you have any further questions regarding your order. Please format the subject line of your email as follows: "Trustpilot + Ahmed Ismail".
Best regards,
Your mömax Social Media Team
I ordered a product that had a 3-week…
I ordered a product that had a 3-week delivery time at the time of the order, yet I received it in 14 weeks. That’s on top of the fact that I had no access to my order details during that entire period. And all this despite the fact that I had actually ordered a different color—which *did* have a 14-week delivery time—so, Moemax? NEVER again. And it’s no use censoring this comment; I’ll post it on Google as well.
13 August 2026
Unprompted review
Reply from mömax
Dear Mrs/Mr Claudiu Adrian,
thank you for taking the time to share your experience. We understand how frustrating it is when a product that was displayed with a 3‑week delivery time only arrives after 14 weeks, especially when you also couldn’t access your order details during this period. We are also sorry that this situation has led to your decision not to order from us again.
We would like to review your case in detail to understand what went wrong with both the delivery time and the visibility of your order, and to see what we can do for you personally.
You are welcome to send your order number to feedback@moemax.com so that the relevant department can contact you. Please format the subject line of your email as follows: "Trustpilot + Claudiu Adrian"
Thank you again for your feedback – it helps us to improve our processes.
Best regards,
Your mömax social media team
Very Disappointing Experience..worst customer service staff
Very Disappointing Experience with mömax Pratteln
I am extremely disappointed with my recent experience at mömax Pratteln.
I purchased furniture from the store on Saturday evening and just on next working day on Monday evening, thought to return it because the height did not match our planned location. The furniture was in its original packaging, never opened and in the same condition as when purchased. However, the store refused to accept the return unless I agreed to a 40% deduction from the purchase price and even that in the form of a binding voucher.
They could not even show a written refund policy.
What was even more disappointing was the way the staff handled the situation. Instead of politely explaining the return conditions, we were spoken to in a very rude and dismissive manner. I found the overall customer service extremely unprofessional, some male seller(name starting from N…i think Nora, young and thin, extremely unwelcoming and unprofessional person)was extremely rude and said we can do whatever we wanted to do.
I understand that store purchases may have different return conditions, but when a customer approaches the store with furniture just next working day after purchase, in original packaging and without damage, I believe the situation deserves to be handled with courtesy and transparency.
I am sharing this experience because customers should be aware of the return conditions and potential deductions before making a purchase at mömax. I would never advise anyone to buy anything from momax.
It is not about money buy about customer respect and customer rights.
I hope mömax management reviews this incident and addresses both the 40% deduction policy (which does not exist on paper) and the way customers are treated at the Pratteln branch and give a nice customer service training to their employees.
#mömax #mömaxPratteln #CustomerService #Switzerland #Furniture #worstShoppingExperience
17 August 2026
Unprompted review
Reply from mömax
Dear customer,
thank you very much for taking the time to share your detailed feedback about your experience in our mömax store in Pratteln. We are very sorry that you felt treated without sufficient respect and transparency regarding the return of your furniture.
We fully understand that it is frustrating when an item does not fit the planned space and you wish to return it shortly after purchase, especially when it is still in its original, unopened packaging. The way our return conditions and possible deductions are communicated is very important to us, and we regret that this was not explained to you in a clear and polite manner during your visit. We will forward your feedback about the handling of the 40% deduction and the missing written information on the return policy to the responsible department in Pattern so this can be reviewed internally.
You are welcome to send your order number to feedback@moemax.com so that the relevant department can contact you. Please format the subject line of your email as follows: "Trustpilot + Gunjan Nandwani".
Please note that there is nothing further we can do here, as we unfortunately have no influence over Mömax Switzerland.
Kind regards,
Your mömax Social Media Team
Bad momax
Its ass i ordered a bed 2 months ago. It arrived today and you cant build it because someone decided to write numbers on the guide paper but not on the wood parts. I can not know what part is next where anything goes plus the guide paper is printed like shit u cant see anything on it and it should be colorful. Im not saying every momax is like that but mine in my country is. We had so many problems in the past 2 months.
25 May 2026
Unprompted review
Reply from mömax
Dear Customer,
thank you for taking the time to share your experience, and I am very sorry to hear about the difficulties you have had with your bed order and the assembly instructions. I understand how frustrating it is to wait for a product for two months and then not be able to assemble it properly because the parts are not clearly labeled and the guide is hard to read.
We would really like to take a closer look at your case and find a solution for you as quickly as possible.
Please send us your order number to
feedback@moemax.comso that the responsible department can contact you. Please format the subject line of your email as follows: "Trustpilot + Urban".
Thank you again for your feedback – it helps us to improve our service and processes.
Kind regards,
your mömax social media team
Reply from mömax
Dear Sepehr,
thank you very much for your kind feedback. We’re happy to hear that everything was easy to use and that you are satisfied.
Kind regards,
Ihr mömax Social Media Team
Best of best
18 April 2026
Unprompted review
Reply from mömax
Sehr geehrte/r Kundin/Kunde,
vielen Dank für Ihre tolle Rückmeldung! Es freut uns sehr, dass Sie so zufrieden sind. Wir würden uns freuen, Sie bald wieder bei uns begrüßen zu dürfen.
Liebe Grüße,
Ihr mömax Social Media Team
Top-Tier Service
From the beginning, when making the order, to updates on the status of the items bought, to communication of delivery time and date and finally to delivery, their services are quite impressive.
9 April 2026
Unprompted review
Reply from mömax
Dear Mrs/Ms Abonga,
thank you very much for your wonderful feedback! We’re delighted to hear that everything—from placing your order, receiving updates, and coordinating the delivery time to the final delivery—worked smoothly and left such a positive impression. We truly appreciate your kind words and will gladly pass them on to the responsible team.
Kind regards,
Your mömax Social Media Team
TERRIBLE SERVICE!
Bought a sofa from momax Cluj Romania. The staff just threw it literally on my head at their warehouse. So called collection. 2 weeks later my back is still in terrible pain. They lied it would be handed to us disassembled and that the process of collecting it was safe.
I WON’T STOP FROM ADDING REVIEWS UNTIL A RESOLUTION IS OFFERED + THE RECORDING FROM THE WAREHOUSE TO FORWARD IT TO ANPC WHOM I ALREADY CONTACTED.
Just appalling service and staff
UPDATE 27.3
Well, you better do that. It’s been almost 3 weeks now since you said they’ll reach out to me. 0 contact was made by them since!!
UPDATE
I’m giving you my order number for the 2nd time. Please do something about this time
Momax has removed my previous reviews, but don’t worry. I have time to add new ones until this gets sorted.
UPDATE 31.03
Obviously no further contact was made by Momax. This is an absolute joke. Their customer service is non existent. AVOID!!!
UPDATE 2.4
0 contact from momax
UPDATE 6.4
Still no contact from momax 😂 an absolute joke, really…
UPDATE 7.4
Momax are cowboys 🤠 not only that 0 contact was made to this day, one month later, now they’re trying to take my review down again. I’ve sent the receipt to Trustpilot. To the public, they were advising that they watched the recording when the sofa was handed to us by the staff and now they report the review to Trustpilot accusing it’s not based on a genuine experience. Are you serios right now?? 😂
UPDATE 9.4
Of course there is still no contact from the cowboys at momax. After attempting again to take my review down, they went back to ghosting me. BEWARE!!! ONCE YOU MADE THE PAYMENT, THEY DON’T KNOW YOU ANY MORE.
Only if you have a negative review that they are trying to take down… they’ll contact Trustpilot pretending that your experience is not genuine, while they know that is not accurate. APPALLING NON EXISTENT CUSTOMER SERVICE!
UPDATE 16.4
Guess what?? STILL 0 contact from Momax. They might think I’ll get tired of this. Bad luck, I won’t. Maybe they’ll be more responsive to the legat authorities. A claim with ANPC has already been submitted.
12 March 2026
Reply from mömax
Dear Mr Petcu,
we understand that you have now contacted us with this issue for the fourth time, and we can absolutely see how frustrating this is—especially since you’re still waiting for a clear response.
We will gladly forward your complaint again to the responsible store. Please note, however, that we can only provide limited support via Trustpilot, as this channel is handled by our team for Germany and Austria, and we’re not able to take further direct steps here for Romania.
Kind regards,
your mömax social media team
Insane delivery time
Hello,
Pretty nice furniture models but online ordering is more like a click bait. Tried to order a sofa, after confirming the order I received an email that it will be delivered in 3+months. At least if they would have displayed that on the site. Really? Nowadays such a large delivering time?!
2 March 2026
Unprompted review
Reply from mömax
Dear Mr Boros,
thank you for taking the time to share your feedback. We’re sorry to hear that the delivery time for your sofa came as an unpleasant surprise.
To be transparent: we do display the expected delivery time in our online shop directly on the product page. The delivery estimate is calculated based on the ZIP/postal code (PLZ) entered, because availability and logistics can differ by region.
That said, we absolutely understand your point—waiting 3 months is frustrating, and we apologize if this was not clear enough during your ordering process. If you’d like, please send us your order number via feedback@moemax.com and we’ll gladly check:
- whether an earlier delivery is possible,
- if there are alternative variants/colors with a shorter delivery time,
- or what options you have if you prefer to change or cancel the order.
Kind regards,
your mömax social media team
I do not recommend it to anyone
I do not recommend it to anyone. In Zagreb Croatia, 7 months of delay, cannot answer an email with two coherent sentences, I paid for deeper elements and installation, received elements that do not fit in my kitchen and were delivered incompletely and left it unassembled and they say they have a problem ordering the appropriate parts from Germany, made the wrong measurements, made me change the electricity completely and cut the wall without the correct measurements, and after I did that they changed the installation plan so that they could deliver the wrong goods to me. In the end, the lawyer took over and now a lawsuit is going to be filed against both worker and Momax.
8 January 2026
Unprompted review
Reply from mömax
Dear Ms Tea,
thank you for taking the time to share your experience. We are truly sorry to read about the situation you describe and understand how frustrating and disappointing this must have been for you.
At the same time, we kindly ask you to remove the full name of the employee mentioned in your review for data protection and privacy reasons. Publicly sharing personal data is not permitted, and we would appreciate your understanding in this matter.
Regarding your concerns, the delays, measurement issues, incomplete delivery, and the changes to the installation plan you describe do not reflect the standards we aim to provide. We take such feedback very seriously. As this case already appears to involve legal representatives, we are unfortunately limited in what we can discuss publicly here. However, we assure you that the matter is being handled through the appropriate internal and legal channels.
You are welcome to contact us at feedback@moemax.com - so that we can forward the case directly to the responsible department in Croatia. Please include your order number and use the following subject line:
“Trustpilot + Order Number”.
We regret that your experience has led to such an escalation and sincerely hope that a fair and transparent resolution can be reached.
Kind regards,
Your mömax social media team
No delivery, no solution, no help
I paid for a product that has still not been delivered after 11 days. Hermes confirmed it was sent to the wrong address. I informed Mömax, including via social media and email, but they have taken no action and shift all responsibility onto the customer. Communication and support are completely lacking – very disappointing service!
1 December 2025
Unprompted review
Reply from mömax
Dear Mr Uysal,
thank you for taking the time to share your feedback, and we are truly sorry for the inconvenience you’ve experienced.
Your order should have arrived without complications, and we understand how frustrating it is when a delivery issue occurs and you don’t feel properly supported.
Please be assured that we take your concerns seriously. Even if the parcel service delivered to the wrong address, it is our responsibility to assist you and ensure a proper resolution. We regret that this has not happened so far.
To help you as quickly as possible, we would kindly ask you to contact us once more with your order number at feedback@moemax.com . Please format the subject line of your email as follows: “Trustpilot + Mehmet Uysal”.
Kind regards,
Your mömax Social Media Team
Exelent modern furniture store
6 December 2025
Unprompted review
Reply from mömax
Dear Mr Sulc,
thank you very much for your positive review!
We’re delighted to hear that you enjoyed our selection and found our store to be an excellent place for modern furniture. Your feedback means a lot to us.
If you ever need assistance or have any questions, we’re always happy to help. We also look forward to welcoming you back to our store soon!
Best regards,
Your mömax Social Media Team
Spare parts
2 years after my purchase they sent me a part that was broken. Very quickly and efficiently.
20 November 2025
Unprompted review
Reply from mömax
Dear Mr Michal Ortar,
thank you very much for your feedback!
We’re glad to hear that we were able to send you the replacement part quickly and efficiently, even after two years. If you ever need anything else or have further questions, please feel free to contact us anytime. We’re always happy to help!
Kind regards,
your mömax social media team
Rigged online bying!
I have been waiting for two months for the bed I ordered online, which the lady in the store told me they had "in stock". I called the customer service, of course they pretended to be silly for that statement, now after two months of waiting and the deadline for delivery being missed, they say that the order is late and that it is not known when it will be delivered, I will only say one thing, now I have ordered and never again! A shame, i wat for my order since 17.09.25-18.11.25
EDIT: after 3 months and bad review i got my bed, but after assembly legs from plywood cracked second after we nailed plastic cushion for the leg, now i have a crack on both legs and can't continue assembling the rest because of it, quality is awful, white plates from bed are poorly painted, during assembly edge cracked easily, i can't express how angry i am, i gave my money and time for this poor product, i should have bought at formaideale, between poor and poorer this is poorest quality. Too bad i can't place pictures in here. Fyi the bed is called Saturn 180 white and artisan oak material.
17 September 2025
Unprompted review
Reply from mömax
Dear Aleksandra,
thank you for taking the time to share your experience with us. We would like to sincerely apologize for the delay of your bed order since 17.09.25 and for the inconsistent information you received. This is certainly not the level of service or transparency we aim to provide.
We fully understand your frustration — waiting for two months and then having the delivery deadline missed is extremely disappointing. We also regret the misunderstanding regarding the product being “in stock.”
We would like to resolve this matter for you as quickly as possible. Please contact us directly with your order number via email at feedback@moemax.com, so we can check the current status of your order and discuss the next steps with you.
Thank you again for your honest feedback. We hope we will have the opportunity to regain your trust.
Kind regards,
Your mömax social media team
Kitchen started falling apart less than…
Kitchen started falling apart less than a year from purchase. Induction board went first about two or three months from purchase. They placed the blame on us or to say exactly on too much moisture and not taking care of elements properly. Now we have to contact authorities. Please be very very careful with this shop.
1 September 2025
Unprompted review
Reply from mömax
Dear customer,
we are truly sorry to hear about your experience and the issues you have encountered with your kitchen. Please accept our sincere apologies for the inconvenience caused. We always strive to deliver high-quality products and reliable customer service, and it’s disappointing to learn that we did not meet your expectations in this case.
We would like to take another look at your situation and work towards a fair solution. Please feel free to contact us at feedback@moemax.com and we will gladly review your order. Please include your order number and format the subject line as follows: "Trustpilot + Work Account".
Kind regards,
Your mömax Social Media Team
Super unprofessional customer service
I have ordered table from Mömax on the 20.10.2025. I received it on the 28th damaged and asked for replacement. I am still without a table. Super unprofessional, careless company.
Today is the 3rd of November and they said that I will get the table by the end of this week. Wow….
19 October 2025
Unprompted review
Reply from mömax
Dear Customer,
thank you for taking the time to share your feedback. We are truly sorry to hear that your table arrived damaged and that you have experienced delays with the replacement. This is certainly not the level of service we aim to provide, and we completely understand your frustration.
Please be assured that we are doing everything we can to ensure your replacement table reaches you as soon as possible. Our customer service team will gladly check the current status of your order if you contact us directly at feedback@moemax.com with your order number in subject line of the mail.
We sincerely apologize for the inconvenience and appreciate your patience.
Kind regards,
Your mömax social media team
Easy Return Process....prompt, courteous, helpful
I ordered alot from Mömax for our new home and am always impressed with the products and customer service. I received a lamp that had a large scratch on it. The customer service team answered my email promptly and gave me a few options (exchange for a new lamp, keep the scratched and receive a small rebate, etc.).
No one is as good as Amazon at making returns easy, but Mömax is a close 2nd place. Nice job and thank you.
10 October 2025
Unprompted review
Reply from mömax
Dear customer,
we’re delighted to hear that you’ve been consistently impressed with both our products and customer service – that truly means a lot to us. We’re sorry to hear about the scratch on your lamp, but we’re very glad our team was able to assist you quickly and offer a solution that worked for you.
Your comparison to Amazon, especially in terms of returns, is high praise – and we're honored to be considered a close second! We’re constantly working to improve and make things as smooth and convenient as possible for our customers.
Thank you again for your trust and support. We wish you all the best in your new home and hope you continue to enjoy your Mömax items.
Kind regards,
your mömax social media team
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