Moving to New Zealand Reviews 

We moved from the USA to New Zealand and Matthew and the team were great to work with through and through. They took a ton of worry off our plates and prepared us really well for everything we needed to do, while taking most of the work on themselves.

With all the stresses of moving, that part alone was a huge relief. But they were also just great to work with. We had changing timelines and moving parts as well as not even knowing our final destination, and all of it was no problem for NZ Van Lines. They just made everything smooth.

The whole group was a pleasure to work with and we really appreciate them!

We have recently moved from the UK to NZ using NZ Van Lines. This was our 3rd international move. NZ Van Lines were brilliant. Their UK agents (PSS) were efficient and everything was packed really well- fully labelled and no items lost or broken.
The container was fully tracked via the two ships used to transport our gear and then once the items were ready to be delivered to our home address, the truck was tracked at every stage.
The delivery was efficient-the lads shouted out all packing numbers for me to tick off as received.
Van lines staff, Matthew Woodley, Sue Stratton and Margaret Tourell were brilliant- thank you for all your help and advice. Keep up the great work guys. Regards Barbara and Pete

I used NZ Van Lines to move from Paris, France to NZ and I could not be more impressed with the service. From the very first contact Matthew and his team have been super responsive, professional and careful. Not one item was broken in my relocation and the cost was also reasonable for such a move. Am very appreciative of their great service as well as the delivery and packing support guys Ulysses and Xycan. Thank you!

When we decided to move back to New Zealand from Toronto, we chose NZ Van Lines, it was the best decision we could have made. Every single person we dealt with, including Matthew, Candice, and Nigel, was amazing to work with.

The team treated us with respect, understood the stress of an international move, and were proactive in keeping us informed and supported from start to finish. Their professionalism and attention to detail made the process so much easier.

I couldn’t recommend a better team to move with. Thank you, NZ Van Lines!

Help Matthew W provided from start to moving over to Auckland from Melbourne was just pleasure. Communication, organisation and help me keep a short notice move over on track. This also goes for the team in Melb that came over to being the shift to the team on the ground in Auckland. I will be 100% using NZ Vanlines again.

Our contact person at NZ Van Lines, Matthew Woodley, provided all the documentation we needed to complete at the beginning of the exercise. Then responded promptly and empathetically when we had some queries. He kept us in the loop all the while our freight moved from rural France to New Zealand. The thorough effort at outset meant there were no unwelcome surprises with NZ Customs. The end result was a large crate being walked into our house by NZ Van Lines staff. Great service.

Cannot speak more highly regarding NZ Van Lines from pick up in Aus to delivery in Palm North NZ they were amazing, the team packing up were super fast, friendly and everything was packed so well to the team that delivered to our home, a really friendly bunch of guys and nothing was a problem
A huge thank you to Matthew for all his communications throughout the whole process, highly recommend NZ Van Lines 100%

Matthew Woodley and the team at NZ Van Lines were truly amazing. They made our cross-country move a smooth and stress-free experience. From start to finish, both the teams in Singapore and New Zealand were professional, friendly, and incredibly careful with our belongings.

We were initially quite anxious about the move, but their expertise and supportive approach quickly put us at ease. Everything was handled efficiently and with great care, and the entire process felt much easier than we expected.

They’ve been fantastic, and I would highly recommend NZ Van Lines to anyone planning a move—whether local or international.

They were helpful from our first contact with Matthew through the entire process. All our questions and concerns were answered and addresses. Our delivery experience was excellent. The crew (Krima,Tatiana, Elama, Fritz) did everthing we asked. They always said yes to whatever we asked. We would definitely recommend them.

We moved from California to Christchurch and used NZ Vanlines . We booked the door to door service and they were amazing !!! Very professional, easy to contact , detailed quote , friendly staff, the packing materials they used insured nothing arrived broken including glassware, vases and fragile items . The team in Christchurch were outstanding and couldn’t have been more helpful and friendly. They stored our belongings until we were ready to receive them, unpacked everything for us and then came and collected all our rubbish after we were finished unpacking !!! Amazing service !!!

I was initially quite nervous about making such a big move but Nz Van Lines were super helpful and made the process very straightforward. I just got all my belongings today! Thanks to Matthew, Allison and the rest of the team for everything!

Matt and the whole team were fantastic from start to finish - they were knowledgeable on what we could/couldn't bring into New Zealand and made the entire process seamless and easy.

Would certainly recommend.

I just wanted to say a huge thank you to PSS and NZ Vanlines! Matthew, James and their teams.
Your teams both in the UK and here in NZ were so professional. Pack was excellent, communications were great, I felt supported all the way through the move, on arrival in NZ everything went smoothly, Allison even chased the delivery team as we thought we had lost some brackets in the packaging, only to find them later!
Your team was great last time we moved in 2008 and also on this occasion.
I already have someone who I'll give your details to, they are moving back to NZ from the UK.

My wife and I had a wonderful experience with NZ Vanlines when we decided to make the move from the UK to NZ.
We had exceptional communication throughout, especially from Matthew. He made sure we were kept in the loop at all times and ensured there were no surprises, especially when it came to the cost of the shipping.
Once the ship had departed we had tracking information, which made it quite fun for all the family to see where our goods were in the world.
Upon arrival in NZ the team here made sure that we were aware of everything we needed to know, including quarantine inspection, vehicle pick up and delivery dates.
The collection of the bike was seamless. Many hands make light work and this was proven by the team at the depot, providing muscles when muscles were needed.
Once our goods were delivered, the delivery team were exceptionally efficient in making sure the goods were put exactly where we wanted them.
We had a wonderful experience with NZ vanlines and should the opportunity arise again, we would definitely choose them and/or recommnend to anyone considering shipping their goods.

Good level of contact across the different phases of the move, and, pending the safe arrival of a box that went missing in transit, everything arrived in perfect condition. Finding the missing box was a bit of a drawn out process, but I’m very grateful that it has now been located and that the team are working hard to reunite us!

The arrangements, packing and shipping all went smoothly and without drama or problems. The UK crew were really positive and chirpy and did the whole job in under a day. The NZ team were spot on with information and helpfulness

Amazing people amazing service looked after from beginning to end highly recommend

Matthew and the team were very helpful. Answering all questions when needed. They made the move smoother, and the PSS team used in England were efficient and professional. NZ Van lines were professional throughout and they made a stressful time easier, even with my short notice for pick up/moving.

We have used NZVanLines twice in one year as we moved to Aus from NZ and then unexpectedly had to return home only 10 months later for a family emergency. It was a hugely stressful time but Matthew and his colleagues were so communicative, helpful, patient and compassionate that the move was made much easier than it could have been! The packers and movers were also friendly, fast, efficient and reliable. The price we were quoted was also $4,000 less than a comparable company gave us, as they didn't hike for holiday season. We would definitely recommend using NZVanLines to others looking to move internationally.

I would have liked to have rated 5 STAR service, UNFORTUNATELY, once our goods arrived within New Zealand the customer service was really disappointing. We had our items sent from Scotland > NZ. Once our items arrived in NZ, we struggled to get hold of the customer services person (who would not answer our calls or emails and made the end process so difficult for us). We had to get hold of the Import sales manger (who was awesome) and arranged our goods to be delivered. The delivery company really let us down! We were told that our cartons would be unpacked (they never were) and when we were asked to sign a document to agree our items were delivered, they never explained to us that we were signing an unpacking waver at our own request. READ everything before you sign, really disappointing. One thing I would like to note, the company (White & Co) used to pack our items in Scotland were absolutely amazing!!!