Mouldex Reviews 

656
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 243 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff and engineers for being exceptionally polite, friendly, and professional during home visits. Many people note that team members go above and beyond to ensure everything runs smoothly from start to finish. Consumers also point out the high quality of the installation and maintenance work, noting that work areas are always left spotless. Reviewers deeply appreciate the thorough and clear explanations provided throughout the process, which helps reduce stress and answers all questions. Overall, individuals feel well-informed and confident in the reliable services delivered by the team.

What people talk about most

Staff

Users describe positive interactions with staff, consistently highlighting their professional, polite, and... See more

Service

Reviewers highlight positive aspects of service, consistently praising the professionalism, efficiency, and... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting polite and helpful staff who... See more

Quality

People report positive experiences with quality, noting that the work is consistently carried out to an... See more

Product

Customers had ambiguous experiences with product installations and reports. While many reviewers praised the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Gary, what a gent. I am agoraphobic, he completely understood to keep a distance, he was friendly and so helpful and polite and didn't make quick movements or talk loudly, he was sympathetic to me... See more

Rated 5 out of 5 stars

Thank you to emma who came to do work in my dads house today she had alot of work to deal with and she done a very good job of it also left it clean and tidy after her My dads just came out of hospit... See more

Rated 5 out of 5 stars

Mouldex was appointed by our land lord to fit new fans in the kitchen and bathroom and paint the bathroom also. Danny has made a fantastic job the fans are perfect and fitted well. My bathroom looks b... See more

Rated 5 out of 5 stars

Are engineer that come, was called Perry. He was very polite and very understanding and went above and beyond with the job that needed doing, and also gave us some good advise on future care of the pr... See more


Company details

  1. HVAC Contractor
  2. Real Estate Surveyor
  3. Ventilating Equipment Manufacturer

Written by the company

Mouldex are a specialist mould, condensation and radon solutions provider.


Contact info

4.9

Excellent

TrustScore 5 out of 5

656 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 33% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(656)

223 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

the team at mouldex have done a…

the team at mouldex have done a fantastic job with the mold in my bathroom ceiling. its not come back after having it done.
my Engineer Emma :) came to my home to alter the fan system on my landing and the fan in kitchen needed to be moved. she done a fantastic job neat and tidy. really impressed with everything she has done in my home. thanks emma good job well done.

7 April 2026
Unprompted review
Rated 5 out of 5 stars

Contracted by Landlord

Contracted by Landlord who has failed to act on leaking roof for over three years. Courteous and prompt customer service, brilliant communication from a lovely team of telephone operators, and a polite and efficient visit to assess and treat mould. Report made and prompt action from Mouldex to replace extractor fans. Brilliant service from engineers and company. Now if only the landlord could repair the three year old leak anyway near as efficiently. But this is not about the landlord, it is a well deserved review of the Mouldex service.

2 April 2026
Unprompted review
Rated 5 out of 5 stars

Mouldex

The gentleman who visited us from moulded is a credit to the company excellent custome service & workmanship

20 March 2026
Unprompted review
Rated 5 out of 5 stars

Engineer came out yesterday

Engineer came out yesterday, helpful and friendly, explained everything.
Couldn't get my cooker working after he left, so contacted Mouldex , spoke to a lovely lady called Wendy, so knowledgeable and helpful, really knew her stuff, had the cooker working again in minutes.
Excellent service

26 March 2026
Unprompted review
Rated 5 out of 5 stars

Mould treatment

Paul came to my house today for some mould treatment in 3 rooms. He did a fantastic job and was very clean and tidy with his work. The difference from before and after was amazing. Would highly recommend.

25 March 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic First Class Service

Cannot fault the service and professionalism provided by Simon today. We have our elderly mum living with us who is vulnerable and suffers dementia. He was very understanding and explained to her what work needed to be carried out. I showed Simon the work area that needed to be done and he went through everything that needed replacing and repairing and explaining stuff as he went along. A true gent and very skilled at his job. First class service from start to finish.

25 March 2026
Unprompted review
Rated 5 out of 5 stars

Tony came to my home to place radon…

Tony came to my home to place radon detectors. He was very communicative, dropping me a text the day prior to his visit, which allowed me to communicate him on the day of. He was extremely knowledgeable, and happy to answer any questions I had.

11 March 2026
Unprompted review
Rated 5 out of 5 stars

So,the first visit was Gaz

So,the first visit was Gaz, lovely bloke, really down to earth,and said it it as it actually was.
Second Visit,Gaz to do what he said needed doing,on first visit.
Really lovely Genuine family man,cleaned up after himself, and took a real Pride in his work.
He does need to come back,as one of the parts were out of stock, but he's done a fabulous job,and I finally have my nice bathroom back, Instead of it been miserable with mould.
Would Recommend Gaz to anyone, Sound Bloke, Genuine, amd does what it says on the tin

18 March 2026
Unprompted review
Rated 5 out of 5 stars

Excellent work.

Gaz arrived with a pleasant good morning smile told me was from mouldex explained the job he would doing.
Once Gaz finished the job he tidy-up then explained the fan to me. Excellent work.

17 March 2026
Unprompted review

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