Motowales Reviews 

212
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 102 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the staff's helpfulness and expertise in handling installations and providing advice. Many found the ordering process easy and appreciated the clear communication throughout. People were very satisfied with the quality of the products, noting items were well-packed and met expectations. The delivery service also received high marks, with many consumers experiencing fast dispatch and quick, efficient delivery, often within 24 hours. Reviewers frequently recommend the company for its overall positive experience.

What people talk about most

Service

Consumers find service to be positive, with many reviewers expressing satisfaction with the overall... See more

Product

Reviewers mention positive feedback about product quality, with many expressing satisfaction with their... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the promptness and speed of... See more

Staff

Customers consistently note positive experiences with staff, highlighting their friendly, professional, and... See more

Order

People report positive experiences with order, highlighting the ease of online ordering and the smooth... See more

Reviews shaping this summary

Rated 5 out of 5 stars

First time of using Motowales and given I was spending a significant amount of money I was apprehensive. However all was well and my purchase was absolutely fine. Good communication and items (pannier... See more

Rated 5 out of 5 stars

I attended the Ceredigion ERS Scheme on Friday, and was paired with Roger. The day was great with clear information in the morning classroom session and great learning tips during the afternoon ride.... See more

Rated 5 out of 5 stars

Easy to order online. One of the items wasn’t in stock at the time of ordering (nor anywhere else, so not Motowale’s fault) but I was kept informed about progress. I was given the option to have par... See more

Rated 5 out of 5 stars

Just completed a 4 day tour of Southern Ireland with MotoWales and can only recommend Roger and his team for a superb event nothing was to much trouble. The routes were modified to suit the weather a... See more


Company details

  1. Motorcycle Equipment and Accessories Store

Written by the company

MotoWales provide Denali lighting and accessories for your motorcycle. Advanced Rider Training, Rider Development and tours available. MotoWales a 2 and 4 wheel enthusiastic business based in south Wales specialising in adventure products for all vehicles and post-training for Motorcyclists.


Contact info

4.8

Excellent

TrustScore 5 out of 5

212 reviews

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4.8

All reviews

(212)

101 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Quick customer support and fast delivery

I sent a query in via the online form regarding stock levels on a Top Box. A member of the team replied quickly and said that they had stock and could get it out today if i ordered before 13000hrs. 1255hrs the order was placed and it rocked up the next day as promised. Really happy with both the product and the service, thanks.

19 June 2026
Rated 5 out of 5 stars

Just Brilliant

Brilliant customer service , excellent product knowledge . Great set up to work or relax whilst you wait . Very good coffee too ! Highly recommend . Great team .

4 June 2026
Rated 5 out of 5 stars

Great service

Just bought and received Apduro panniers and top box from MotoWales for my BMW R1300GS. Very helpful advice on the phone when deciding exactly what items I needed. Good updates when the delivery was being despatched. Only grumble is UPS kept telling me they were arriving on one day and then rescheduling to the next day. Items came very well packed but I assume we have Apduro to thank for that!!?? They are really lovely boxes, very pleased with them.

2 June 2026
Rated 5 out of 5 stars

Denali lights & Dashcam

Booked in to have some Denali lights, dashcam and another electronic device hardwired to the bike. The devices were fitted while I waited and took a whole day to fit.

The quality of the lights are great and they are very bright, you do get noticed by other motorists. The wiring is top class and all tucked away neatly, I was glad to have them professionally fitted.

At busy times they do take a few days to get back to you.

I would recommend motowales and I would use them again.

20 May 2026
Rated 5 out of 5 stars

First time of using Motowales and given…

First time of using Motowales and given I was spending a significant amount of money I was apprehensive. However all was well and my purchase was absolutely fine. Good communication and items (panniers) turned up as promised and boxed up securely. No damage or complaints here! Many thanks Motowales.

26 May 2026
Rated 5 out of 5 stars

Superb service and super quick…

Superb service and super quick delivery. I ordered the wrong item, but a quick e-mail and without fuss they were able to change before popping into the post. That's great service these days.

11 May 2026

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