First time of using Motowales and given I was spending a significant amount of money I was apprehensive. However all was well and my purchase was absolutely fine. Good communication and items (pannier... See more
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MotoWales provide Denali lighting and accessories for your motorcycle. Advanced Rider Training, Rider Development and tours available. MotoWales a 2 and 4 wheel enthusiastic business based in south Wales specialising in adventure products for all vehicles and post-training for Motorcyclists.
Contact info
Unit 5 (MotoWales), SA18 3EZ, Ammanmford, United Kingdom
- Ask@motowales.co.uk
- motowales.co.uk
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Very good
Very good, good communication and the top box came really quickly.
I’d definitely recommend
Good overall service but response to…
Good overall service but response to contact page on web site and email was overlooked or slow.
Friendy team and great kit
Friendly team and great kit, not cheap, but what is these days
Top box was sent out the next day and…
Top box was sent out the next day and arrived the day after really helpful all the way through but would like to be able to call and have a chat about the product
Quick customer support and fast delivery
I sent a query in via the online form regarding stock levels on a Top Box. A member of the team replied quickly and said that they had stock and could get it out today if i ordered before 13000hrs. 1255hrs the order was placed and it rocked up the next day as promised. Really happy with both the product and the service, thanks.
Just Brilliant
Brilliant customer service , excellent product knowledge . Great set up to work or relax whilst you wait . Very good coffee too ! Highly recommend . Great team .
Apdura luggage bracket
Delivered in time for my trip, great communication and went the extra mile to ensure timely delivery. Would happily recommend
Thanks
Tony
Excellent Service
Ordering was simple once I contacted the company directly and the product came the next day.
Great service
Just bought and received Apduro panniers and top box from MotoWales for my BMW R1300GS. Very helpful advice on the phone when deciding exactly what items I needed. Good updates when the delivery was being despatched. Only grumble is UPS kept telling me they were arriving on one day and then rescheduling to the next day. Items came very well packed but I assume we have Apduro to thank for that!!?? They are really lovely boxes, very pleased with them.
Denali lights & Dashcam
Booked in to have some Denali lights, dashcam and another electronic device hardwired to the bike. The devices were fitted while I waited and took a whole day to fit.
The quality of the lights are great and they are very bright, you do get noticed by other motorists. The wiring is top class and all tucked away neatly, I was glad to have them professionally fitted.
At busy times they do take a few days to get back to you.
I would recommend motowales and I would use them again.
Easy to deal with a very professional…
Easy to deal with a very professional approach and installation
First time of using Motowales and given…
First time of using Motowales and given I was spending a significant amount of money I was apprehensive. However all was well and my purchase was absolutely fine. Good communication and items (panniers) turned up as promised and boxed up securely. No damage or complaints here! Many thanks Motowales.
Good product but manufactured by…
Good product but manufactured by Denali. Delivery time of 10 days was rather slow.
Superb service and super quick…
Superb service and super quick delivery. I ordered the wrong item, but a quick e-mail and without fuss they were able to change before popping into the post. That's great service these days.
Excellent quality
Ordered a full set of panniers and top box with a custom logo. Excellent quality at a competitive price. Great service from MotoWales.
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