Lillys Amsterdam  Reviews 

Still waiting for the earrings I bought in November or the refund I requested. Unfortunately zero response via E-mail or Instagram. And the two mails that were send to me - already months ago - did not get the promised follow-up. Please, Lillys Amsterdam, do better and get back to me! I have never felt this scammed before.

Ordered 2 weeks ago - radio silence. They say fast shipping but instead they ghost you. Nobody responds to emails or instagram messages (as they suggest as a way to contact them). What a scam!!!

Absolute scam. First delivery was incomplete, second never arrived. I had to contact my visa provider for refund, because I never got A SINGLE response from the company, though I contacted them multiple times. I can't believe they have the nerve to still be selling.

I used to buy here regularly. After December 2025 never again. I ordered earrings, 4 pairs - order no. 44107. Got an email that they were experiencing some holiday rush and the order may delay. Fine. Two months passed, not a word. Sent an email, they answered something. Still no earrings. I sent bunch of emails afterwards. No answer - radio silence. Unexpectedly received part of my order with silicone back of the earring not the butterfly one as was pictured on website or how it was previously. That was March. Mind you I ordered in December. Never received the other part of my order, nor the refund. DO NOT BUY FROM THEM. VERY UNPROFESSIONAL. I would say they are scamming people at this point.

It took ages to have my order delivered and also appears gar less solid then expected. I used to be fpund of this brand and its quality. Looks like someone took over and turns this brand in problems.

the purchase was received 2 months later than promised.
it was not the right product.
i returned the product but did not get my money back.
no communication from customer support.
really bad. a scam

I placed 2 orders at the same time with order #44314 and #44315 on 19th March. They have still not been delivered and I have sent 6 emails and 3 instagram messages since my order and have had no response to any of my messages even though I can see that they have posted on instagram multiple times since I sent my messages and emails!
I have ordered from them in the past and had no issues with delivery, but this time it has been over a month and I have not received my orders or had any kind of contact from the company in response to my 9 emails and instagram messages- and the money has already come out of my account!

I am still waiting on 2 orders#44073 and #44305, Lilly’s Amsterdam ignore all contact. It is a scam they take your money and don’t send the product then ghost you! The only contact they give is info@lillysamsterdam and they don’t reply.
By the way, the only reason I have made 2 orders is because I have ordered lots in the past so thought it was all legit and my first order would eventually show up. After reading other reviews it seems like there have been problems with the company since November 2025 which was when I made my first order I’m waiting on!

I placed an order MORE THAN 3 MONTHS AGO. Haven’t received it yet or any update of the shipment. They haven’t even replied to any of my emails or messages.
My order is #44185. I hope it’s gets resolved soon. I have ordered once before with no problems. I don’t know what’s going on now.

Ordered lots of jewellery over a month ago hasn’t arrived DONT order from them they don’t answer e mails I’ve had to report to my bank I’ve sent an e mail to you too as you asked me too you then have said address not found , I just want my £73 pounds back ordered 27 Feb I have got my back involved now ,, this company doesn’t deserve 1 star so why have u put on star that they are the worse company I’ve ever dealt with

I am still waiting for my delivery for an order placed Jan. 2nd.
Shop app indicates « waiting for details ».
I have noted in the company's RETURNS POLICY that they will provide a refund if my order hasn't been delivered "within our guaranteed delivery time of 30 days", that is before February 2nd. However, after contacting them 3 times, I still haven't heard back from them.

I placed an order through their website on February 12, 2026 (order #44265) and received a confirmation email the same day. Since then, however, there has been complete silence. Payment was taken, but the jewelry has never been delivered.
I have sent multiple emails and direct messages without receiving any response. At this point, it feels highly unreliable and raises serious concerns about their business practices. I would strongly advise against ordering from this company, as they appear to take payment without fulfilling orders. A very disappointing and unprofessional experience.

Have ordered from them before with nonissues and love the earrings. Stupidly, didn’t check reviews as had nonissue in the past. Ordered and over £60 came out of my ac on 24th Feb. Have an order no email: #44289. Had an email on 8th March saying delayed due to Black Friday? Have emailed, with no response. Have sent a DM on Insta, again, with no response. What is going on?!!!

Recently I posted a review here for my order placed on 18th of January (order #44224). Lilly’s Amsterdam replied on 18th February saying that they escalated the order and will send me an extra gift with it and that I also have a 20% voucher on my next purchase. Please do not trust those comments as so far I didn’t receive anything.
@Trustpilot: can you tag this company as FRAUD company?

I have not received my package with order no 44260. No status and no respond to any of my emails. Do not use this website!

Ordered over 2 weeks ago, no update on tracking or responses to my emails. Looking at other reviews this happens often - won’t be ordering again.

No delivery and no contact. This site is a scam!

I had the same experience as many people here: unanswered emails and DM's in Instagram, lack of delivery updates (or explanation for the delay), missing my order after almost two months of the purchase, erased comments in social media when asked about the issues... a complete disaster... now that I know that such websites like trustpilot exist, something like this won't happen again to me... try to ask for a refund to your bank!!! It was easy and fast in my case, and had the money back in my account after a week. It's a disgrace that shameless companies like this can keep operating and scamming people on daily basis.

I am another who has been scammed on this website. No products delivered, no communication and no refund. Do not use this website!!

DONT ORDER ANYTHING FROM Lillys Amsterdam. Its scam. They don’t send you anything and when you try to contact them on social media they shut you down. I have sent them several emails but still missing my jewelry or my money back. I ordered 7th of November 2025.