Sevenesy Reviews 

Ordered a ring with express shipping has been over 8 days still isn’t even otw yet. What a scam.

Order #25503
My boyfriend ordered a deluxe ring for me for Christmas. Unfortunately, the ring was to small. When we contacted them about exchanging the ring, they provided us with instructions and an address to send the ring back to (Had to pay for shipping). The ring was sent to their reception area/mail room at 3:18 pm on January 27th in Long Island City, Ny 11101. On April 1st, after numerous attempts to get in contact with them. Ella (their helper) reached out to us to let us know they would be opening up an investigation on April 6th. She asked us to send her our order number, and we did and there was no response. Since then, we have sent one final email asking for a refund on April 13th. We’ve given them the benefit of the doubt for far too long. We are very upset about the poor communication skills this company has. It’s April 17th, and we have not heard any response from this company. This is our final plea for help can you please issue a FULL REFUND TO ORDER #25503.

Update: it is now May 18th and still no response from this untrustworthy company. Do not buy from this company.

I’ve recently ordered from this company Jewelry Seven and wished I had read the reviews before buying. I hope I do not have any issues with shipping or with customer service. I will keep you posted. Hoping for the best!

My girlfriend ordered me a ring for our anniversary on February 13th order#33393 and we STILL HAVEN'T GOTTEN IT! She’s emailed the company still no response and we are both mad because I really really wanted this ring it’s so nice and she knew that I wish I could give 0 do no order from here

I ordered my girlfriend a ring for Valentine’s Day on February 3rd and it is now the 11th of March and no tracking or shipping updates have come. I’ve emailed them multiple times to one response telling me “to be patient” and that the item is no longer in stock. After repeated attempts to ask for a refund and asking to change the order I have been ignored! Order #32289

My husband bought a ring for me and it came late but it was the wrong size! They told us to return it and gave us an address to send it to. They were supposed to exchange the ring but we never got a ring back or even a refund. We have emailed them multiple times but no reply. Now I’m with no ring or no money back.

I recently ordered a ring in size 7, which unfortunately turned out to be slightly too large. I contacted my personal shopping assistant to arrange an exchange for a size 6, and I was instructed to return the original item to the provided return address.

I shipped the ring back as agreed several days ago, but unfortunately I have not received any confirmation of receipt, tracking update, replacement shipment information, or any further communication regarding this exchange.

I was genuinely looking forward to receiving the correct size and continuing to enjoy the product, so I’m quite disappointed by the complete lack of updates or progress on this matter.

Could you please look into the status of my return and provide a clear timeline for when I can expect the replacement ring in size 6? I would greatly appreciate a prompt response and .

[Curtis B]
[31043]

I placed an order 28349 on 12/25/25 for a total of $606 and received only 1 ring worth $85. The emails from customer service acknowledge only the deluxe ring was shipped, but have not responded to my many requests to either get the items shipped or to refund me. $500 is a lot of money to me. I am hoping they will help. I have been patient and very kind in my communication to them. Sevenesy please do the right thing? Thank you!

I’d honestly give this company no stars if I could. Ordered my daughters 21st birthday gift…paid express delivery & was expecting it 5 days a go.
Still no communication from company and tracking is not correct. Avoid and don’t shop with them.

My boyfriend baught me a ring off ur website. On December 22 of 2025 . He even payed or the “Fast delivery” and it’s been almost 3 months and still now word or sign of it. Hes tried emailing yall and it’s been in transit for forever. I would really like to get the ring. Hopefully yall get it together.

My ring was already delayed and past the timeframe of my anniversary with little to no response or help. I finally get the ring and it’s gorgeous but too big. The only way to contact them is through email and they don’t answer. I’ve sent 4 different emails and no response. They are probably going to make me wait past the 30 days and then I won’t be able to return or exchange it. Please don’t buy from here if you want any problem resolution. I ordered it Jan 29th and didn’t receive it until Feb 18th now it’s the 24th and every day I have sent a message.

I also ordered a ring February 10 as a Valentine’s Day gift due to the fact the fast shipping that is advertised order number #33174 shop app says label created and they are waiting on the product website says 3-5 day shipping in U.S but have yet to receive my ring won’t answer any emails whatsoever I sent a dm to every social media still no answer terrible customer service.

Ordered a ring for my wife on feb 11 thinking it would be here for valentines or few days after it is the 21st and I still haven’t received any updates or anything highly disappointed
Order# 33221

Placed my order on February 6th with 2 day express it’s now the 20th I contacted usps and they said only my label was created and product is not there starting to believe I’ve been scammed

So this is how I gotta get in contact with you people I ordered this ring for my girlfriend for Valentine’s Day because it said it will be here in 2-3 days it looks like it’s going to be a month before I get this ring I paid 73 dollars for. I have emailed dm your instagram and everything and still not a word from nobody. Also if I get this ring and it turns my girls finger green I want my money back because not only did the ring not come on the time it said it will come on but it’s also fake. I don’t appreciate being lied to and ignored and if I don’t hear back from someone soon I will be calling my bank to get my money back and I will ever be ordering from here again

I am extremely frustrated with my recent order (No. 33054) from Sevenesy. It has now been several days past the estimated delivery date, and I have received no updates or tracking information—especially concerning since the parcel has not even been handed over to my local courier. I have attempted to reach out through customer service and have not received any response, which only adds to my concern. After looking into other customer reviews, I am even more disappointed to see numerous one-star ratings from people describing the same issues of delayed or undelivered orders and a lack of professionalism. The complete absence of communication and transparency makes this experience incredibly disappointing and worrying as a customer.

Honestly horrible customer service and your better off avoiding buying products from this company and better off going to companies like swarvoski pandora and other jewellery company for better business and customer service where things are actually done properly.

Havent recieved my ring in over a month scam please do not order from here

I ordered a ring Dec 27, never received a tracking number or anything to track the package. Never received the ring . I’ve emailed, messaged on tiktok and instagram. No One never replied to anything. I’ve sent at least 7 emails and still no reply back or tracking number . It’s about to be 2 months now . Order #28681

Poor management. Can't even contact support about tracking information. haven't received any details about my order from February 13th, paid for express shipping. I wouldn't have ordered from here if I knew how bad it was prior. Please do your research before! Order #33373

order #32968 i paid for 2-3 day shipping its been 7 days my ring is not here . im highly upset and need it asap .