Livique, Division der Coop Genossenschaft Reviews 

Very bad Service ,I do not recommend!!!!!First nobody speaks any other languages besides French ,it took weeks to deliver and to aggravate they called me at 8 am out of nowhere, saying they were arriving to zermatt and I had to go to the parking lot and pick up the package and had to pay the transportation to bring it to my place,when I already paid 70 francs delivery and they said home delivery!!!!!The man on the phone was rude and even hang out the phone on my face ,really bad experience, I really do not recommend

I ordered a carpet online before Christmas, they sent me a confirmation email on the order but till new year no calls on when to deliver. I wrote to them no reply and called them a few days later. They told me that i had to call another number and when i did the shop said my carpet was not available for another 6 to 7 weeks! So I reqested for a different carpet to be delivered and that was done fast as if you communicate directly with the shop instead of the hotline number, the job is done faster. They really need to work on their communications on their order with each shops especially the eshop. However, I received the new carpet fast and its a very beautiful carpet with such a good price. The Teppich Salsa was more beautiful in real than in the pictures. The brown was lighter and more neutral. Pleasently surprised with that. Hope they improve on their communications with each other better as they have really good products. Half my furniture are from Livique.

For smaller items, I find the service very good, with quick free delivery (over only 50 CHF) and above average customer service. Unfortunately on bigger stuff delivery times and fees are very unappealing.

Very bad concept and service. ordered a sofabed. delivery preliminary announced for week 13.July. 3.August still no delivery, no information nothing. So decided to call, No phone number in confirmation email. so went to website, called main-number learned that each order is fulfilled through the branch located the closest to the customer. Called local branch, guy sounded as had he just woke up. After some mumbling and typing learned that the sofa had been handed over to the distributor company. No tracking number no information. He would call the company, maybe I would hear back from them this week. Just unprofessional. this company is just learning e-commerce it seems. never again.

Terrible service. I ordered my items last Dec. 13,2019 and it still haven't been delivered to me until now thinking it has been more than a month already. Now ( January 14,2020), I received an email that three articles in my orders are no longer available due to it is sold out already. They just sent me an email last week that it is scheduled to be delivered within the week,but guess what.. CRAP.

Amazing customer service! very well treated by the online and in store customer service!