After sale service was terrible. Most unfriendly workers in Livique Lyssah. In december no nice verpackung (only serf service! but first you need to clean the table after workers left some dust and p... See more
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I ordered a carpet online before Christmas, they sent me a confirmation email on the order but till new year no calls on when to deliver. I wrote to them no reply and called them a few days later. The... See more
Worst possible online shop ever. Impossible to make an order! Spent over an hour trying to buy products and never worked. It’s 2026 and is unbelievable online shopping cannot be concluded. In neither... See more
I can recommend Livique as a shop delivering high quality items but a reasonable price. The vendors are very professional, personal is friendly.
Company replied
Company details
Written by the company
Hochwertige Möbel und Accessoires von LIVIQUE in 26 Filialen in der Schweiz und auf www.livique.ch! ✅
Contact info
Köllikerstrasse 80, 5036, Oberentfelden, Switzerland
- ecommerce@livique.ch
- livique.ch
2.4
Poor
447 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 37% of negative reviews
Typically replies within 1 month
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Super bad customer care
Super bad customer care. I ordered by accident a Billerbeck duvet, having a Polyester cover. I wanted to immediatelly return it the same day, and they said policy is no returns for bedding. Somethis that is was nowhere obvious. NEVER AGAIN.
2 April 2026
Unprompted review
Customer Service is everything for online retailer!
I ordered two mats as Christmas gifts, but they took three months to arrive – by then it was already Easter. The packaging was poor, and the mats were dirty and smelly, so I immediately decided to return them.
When I tried to print a return label, the system wouldn’t allow it due to an “overdue” status that wasn’t my fault. After contacting customer service, I finally got a return label a week later and sent the items back right away. But weeks later, I kept receiving invoice reminders for an order I no longer had. I emailed again to cancel the invoice and never got a reply.
Today I tried the online chat. The agent cut me off without letting me finish, didn’t resolve anything, and showed no empathy. I’ve had more polite service from a bot. Unprofessional, chaotic, lack of empathy and simply exhausting.
UPDATE 2 WEEKS LATER:
Still no reply, no return of money.
1 April 2026
Unprompted review
Worst online shop ever
Worst possible online shop ever. Impossible to make an order! Spent over an hour trying to buy products and never worked. It’s 2026 and is unbelievable online shopping cannot be concluded. In neither phone, iPad, computer or different browsers. Terrible, terrible, terrible!
29 March 2026
Unprompted review
Scratched desk
I ordered a desk with dark grey (graphite) finish. The desk came with scratches as if someone had passed over it one of these metallic sponges. I sent pictures and they agreed to send me a replacement. The replacement arrived 3 weeks later and the desk was even more scratched than before. This time the delivery people took and sent the photos and Livique sent a 3rd replacement a month later, even more scratched. No apologies, no discount, no offer of a voucher. Nothing, just silence, despite of me sending them an indignant email.
Absolutely incompetent, bad service and no quality assurance.
PS the date I put is the delivery of the 3d replacement.
8 January 2026
Unprompted review
Reply from Livique, Division der Coop Genossenschaft
Dear customer
Thank you for your comment. We are sorry your shopping experience was not optimal, and we apologize for this. We will pass your feedback on to the relevant department to improve our service. If you have any problems or questions, please feel free to contact us at the following email address: Info@livique.ch and we'll be happy to respond.
Best regards
Your LIVIQUE/Lumimart team
Stop advertising false delivery dates and misguiding customers
False advertising of dates that the articles will be delivered.
We ordered a Artemide Tolomeo and they advertise with delivery within 2 working days. Then in the email we received it said the lamp would be delivered in two weeks.
Then in the week it should be delivered I send an email to the customer support to ask for the exact delivery date, and without an explanation they just casually answer that the lamp will be delivered a month from now (the second week of January, while i ordered it in the first week of December). The customer support just continues writing about this delivery date, without answering my questions without giving an explanation or a consolidation, absolutately ZERO effort customer support.
If you cannot deliver within an advertised timeframe don't market it like that, or you are misguiding customers!!
17 December 2025
Unprompted review
Reply from Livique, Division der Coop Genossenschaft
Dear Mrs. Schutte
Thank you very much for your honest feedback and for taking the time to share your experience with us. We are truly sorry that there were delays and a lack of clear communication regarding the delivery date of your Artemide Tolomeo lamp. We understand your frustration about the initial delivery date not being met and the unsatisfactory responses from our customer support.
Please rest assured that transparency and reliable information for our customers are extremely important to us. We take your feedback very seriously and will forward it to the relevant department to improve our processes and communication.
If you have any further questions or need assistance, our customer service team is always happy to help. We apologise again for the inconvenience caused and thank you for your understanding.
Best regards
Your LIVIQUE / LUMIMART Team
Waited 14 weeks for a chair just to be asked to wait 14 more weeks
Waited 14 weeks for a chair, just to receive an email telling me that I had to wait 14 more weeks, while a couple weeks ago, I could see it available on the website.
I understand that for some reason they decide to not have some stock for it, but almost half a year for a chair is ridiculous when they apparently had enough stock for the store, but not for an order placed 14 weeks prior...
I was fine with the waiting time the first time, not the second: I ended up canceling the order.
20 June 2025
Unprompted review
Reply from Livique, Division der Coop Genossenschaft
Guten Tag
Wie bereits bei Ihrer anderen Rezension möchten wir uns auch hier für Ihr Feedback bedanken. Es tut uns sehr leid, dass es bei Ihrer Bestellung zu solch langen Wartezeiten gekommen ist und Sie am Ende Ihre Bestellung stornieren mussten. Wir können Ihren Ärger darüber gut nachvollziehen und möchten uns aufrichtig für die entstandenen Unannehmlichkeiten entschuldigen.
Bitte seien Sie versichert, dass wir Ihren Hinweis an die zuständige Abteilung weitergeleitet haben, um solche Situationen in Zukunft zu vermeiden. Sollten Sie noch Fragen oder Anliegen haben, können Sie uns gerne direkt per E-Mail an info@livique.ch kontaktieren.
Wir hoffen, Sie dennoch weiterhin als Kunden bei uns begrüssen zu dürfen, und entschuldigen uns nochmals für die Umstände.
Freundliche Grüsse
Ihr Team von Livique / Lumimart
Disastrous customer service
Disastrous customer service. Ordered in March
Delivery planned for end April.
No news suddenly they say 3 weeks later
Then they say half of the order is 2 months delayed.
Agressive and rude by email and phone.
Had ti pressure them to get refund and compensation. Avoid and stay away.
1 May 2025
Unprompted review
Reply from Livique, Division der Coop Genossenschaft
Guten Tag
Vielen Dank für Ihr Feedback. Wir bedauern, dass es bei Ihrer Bestellung und im Kontakt mit unserem Kundenservice zu Schwierigkeiten gekommen ist. Ihr Anliegen nehmen wir sehr ernst und haben es an die zuständige Abteilung weitergeleitet, um die Situation zu analysieren und Verbesserungen vorzunehmen.
Sollten Sie noch offene Fragen oder Anliegen haben, stehen wir Ihnen gerne per E-Mail unter info@livique.ch zur Verfügung.
Freundliche Grüsse
Ihr Team von Livique / Lumimart
I’m very disappointed with my…
I’m very disappointed with my experience at Livique. I ordered a table 18.03.2025 that arrived broken, which already raises concerns about whether any quality control takes place before shipping.
Even worse is their customer service:
They are unable to solve simple problems — such as canceling a payment for a damaged item. Despite confirming multiple times that the case was closed, the bill remains open and unpaid, and I keep receiving reminders.
This shows a clear lack of internal communication and accountability. A situation that should be resolved in a few days has dragged on 8 weeks and still not solved.
Unfortunately, I cannot recommend Livique based on this experience.
17 May 2025
Unprompted review
Reply from Livique, Division der Coop Genossenschaft
Sehr geehrte Frau Küderli
Vielen Dank für Ihre Rezension. Es tut uns leid, dass Ihr Einkaufserlebnis nicht optimal verlaufen ist. Wir werden Ihre Bemerkung der entsprechenden Abteilung weiterleiten. Bei Problemen oder Fragen können Sie sich auch gerne an Info@livique.ch wenden.
Wir helfen Ihnen sehr gerne weiter und bitten nochmals um Entschuldigung.
Freundliche Grüsse
Ihr Team von LIVIQUE / Lumimart
Wrong Sofa, No Resolution after 1 week of calls and emailing
I paid too much for an average quality balcony sofa and delivery, only to wait a month for the wrong L-angle. My balcony is unusable, and after a week of calls and emails, all I hear is "we’ll contact you in 24h"—with no real action.
18 March 2025
Unprompted review
Reply from Livique, Division der Coop Genossenschaft
Sehr geehrter Herr Gilani
Vielen Dank für Ihre beiden Rezensionen. Es tut uns leid, dass Ihr Einkaufserlebnis nicht optimal verlaufen ist. Ihre Bemerkung haben wir an die zuständige Abteilung weitergeleitet.
Für die weitere Bearbeitung Ihres Anliegens können Sie uns gerne persönlich per Mail unter Info@livique.ch kontaktieren.
Wir helfen Ihnen gerne weiter und entschuldigen uns nochmals für die Unannehmlichkeiten.
Freundliche Grüsse
Ihr Team von Livique / Lumimart
I had an issue with my table
I had an issue with my table they responded to my complaint and fixed it quickly
21 October 2024
Unprompted review
Reply from Livique, Division der Coop Genossenschaft
Dear Ms. Hereira
Thank you so much for your feedback!
We're glad to hear that we could resolve the issue with your table to your satisfaction.
Our goal is to provide quick and effective support, so it's great to know we could meet your expectations.
If you ever have any other questions or concerns, don’t hesitate to reach out—we’re here to help.
Your LIVIQUE / Lumimart team
Great service
The help provided in the store and the customer support is great.
28 September 2024
Unprompted review
Reply from Livique, Division der Coop Genossenschaft
Dear Customer
Thank you very much for your positive review.
We are very pleased that we were able to help you.
We look forward to meeting you again as a valued customer.
Your team from LIVIQUE / Lumimart
Excellent service
Excellent service, very satisfied as a Customer of Livique
6 August 2024
Unprompted review
Reply from Livique, Division der Coop Genossenschaft
Dear Ms. Garcia
Thank you for your positive feedback! We are very pleased to hear that you are satisfied with our service at Livique. Your satisfaction is our top priority. We look forward to serving you again in the future!
Your team from LIVIQUE / Lumimart
Damaged product and no return.
I ordered a simple lamp form the livique website and received it on the 22nd of May. Unfortunately it was quite damaged... Well actually the white ball part of the lamp was melted and burnt. I immediately wrote to livique to send it back and replace it but did not hear back from them at all. I followed up with all my contact information but still no response. I guess be careful what you order because there is no way to return it!!!!
22 May 2024
Unprompted review
Reply from Livique, Division der Coop Genossenschaft
Dear customer
We are very sorry to hear that you had such difficulties with our online shop.
We sincerely apologise for the inconvenience you have experienced. Your experience does not meet our standards of customer service and we take your feedback very seriously.
Please send us another private message with your contact details so that we can deal with your issue immediately and find a solution together.
Kind regards, Your team from LIVIQUE / Lumimart
I'm waiting 3 months for a table.. and still counting
I have orderd a table exactly on 26 November 2023 and the expected delivery date was on: 18.12.2023 - 22.12.2023. It wasn't delivered on those dates. I went to the store to see if something is wrong. Thay said I have to call so in phone they said it will be delayed for one month. and I waited another month, called again and this time they said another 2 weeks. After 2 weeks called again and I said I want to know an exact date. and the expected date is 8 - 14 April 2024. I am waiting 3 months and I still have to wait another month. I have changed my appartament and they couldn't even help to ship the table to the nearest store to me. They just don't care
26 December 2023
Unprompted review
Reply from Livique, Division der Coop Genossenschaft
Dear customer
We would like to sincerely apologise for the inconvenience and dissatisfaction you have experienced during the ordering and delivery process. We are very sorry that we were unable to fulfil your expectations and that communication and support during this time was inadequate.
We fully understand your frustration with the repeated delays and lack of clear information regarding the delivery date of your table. Your patience and understanding during this time has been extremely valuable to us, and we deeply regret that we have not been able to provide you with the service you deserve.
Our team has taken note of your concerns and is working to improve internal processes to ensure that similar issues are avoided in the future. We will ensure that our communication is clear and timely and that we provide better support, especially in situations like yours where delivery has been delayed and you need our help.
In view of the circumstances, we would like to offer you reasonable compensation. Please let us know how we can accommodate you to make up for the inconvenience you have experienced. In addition, we will do everything in our power to ensure that your table is delivered to your requested address as soon as possible.
We hope that you will give us the opportunity to regain your trust and we would be delighted to welcome you back as a valued customer.
Kind regards
Your team from LIVIQUE / Lumimart
Less than 1 Star!
I ordered online 4 chairs from livique carouge, Geneva, because it was the only affiliate to have those chairs in stock. I received yesterday a confirmation email with a note that the product was ready for pick up at the store. My husband drove from Berne to Geneva to pick them up, went to the cashier with the order nr, the cashier checked the system, issued the invoice and the payment was done. My husband drove to the pick up space, waited for 15 minutes!!! until an employee came to say that they have no such chairs in stock. My husband talked to the affiliate manager and the only thing that he was able to say was „I will check what we can do and I will call you tomorrow“
Disastrous service! Not happy at all with this shop, very disappointed, never again.
14 March 2024
Unprompted review
Reply from Livique, Division der Coop Genossenschaft
Dear Customer
We would like to sincerely apologise for the inconvenience and frustration you have experienced. We are truly sorry that your shopping experience with us did not meet your expectations and that you were dissatisfied with our service.
It is extremely unfortunate that there was such a misunderstanding regarding the availability of the chairs and their collection. We understand that this has caused unnecessary inconvenience and upset, especially after your husband had travelled a long distance to collect the chairs.
Our store team in Carouge, Geneva will be conducting internal investigations to understand what went wrong and ensure that similar incidents are avoided in the future. We will take steps to improve our processes and ensure that product availability in the system is accurate and reliable to avoid such disappointments.
We deeply apologise for any inconvenience caused and would like to reassure you that we will do everything we can to resolve the issue and ensure you receive the chairs you requested. We will monitor the progress of the matter and inform you of any further steps as soon as possible.
Kind regards
Your team from LIVIQUE / Lumimart
Nightmare Experience
Bought a table in November with a promised one-month delivery, only to be hit with a cascade of delays. Customer service was a nightmare – bad attitude, zero follow-up, and annoyance when we inquired. The table finally arrives almost three months late, but guess what? It's the wrong size!
Instead of owning up, they blame the producer without offering any real solutions. They sent a cheaper option that had been sitting in their store for months. Now, we're stuck waiting another three months for a replacement. If you enjoy frustration, poor communication, and receiving the wrong product, this is the place for you. Avoid at all costs.
22 February 2024
Unprompted review
Reply from Livique, Division der Coop Genossenschaft
Dear Customer
We are sorry to hear that you have had such a disappointing experience with our company. We sincerely apologize for the delays and inconvenience this has caused you. Your feedback is extremely important to us as it helps us to improve our services and ensure that such problems do not occur again.
It is unacceptable that our customer service did not meet your expectations and that you faced poor communication and inadequate solutions. We take your feedback seriously and will take action.
In order to better understand and review your concerns, please send us your order number to service@livique.ch.
We will then be happy to contact you to resolve the issue as soon as possible.
Again, we apologize for the inconvenience and thank you for giving us the opportunity to rectify this situation. Your satisfaction is very important to us and we will work hard to regain your trust.
Kind regards
Your team from LIVIQUE / Lumimart
Bad customer experience from start to finish
Company announced the delivery date a couple of times for calendar week 6. Just a few days ago, they sent me the bill and told me in order to fix the exact delivery time, I needed to pay the bill. After paying the bill, I didn't hear anything until I wrote an e-mail asking for the status. Next, they told me the delivery is not possible in week 6 as the money was received just 4 days ago and now all delivery slots in week 6 are already booked. Well, how about sending me the bill earlier so that the money is there in due time? It didn't stop there: they basically blamed me for not meeting the deadline. That was the second time I ordered something from Livique and the service was pretty much the same. Never again.
6 February 2024
Unprompted review
Reply from Livique, Division der Coop Genossenschaft
Dear Renato
Thank you for your review. Your satisfaction is important to us and we want to ensure that your concerns are taken seriously. To better understand the issue, we would like to receive more details from you. Could you provide us with your order number at service@livique.ch so that we can look into the issue and find the best solution?
We are very happy to help you and apologize again.
Kind regards
Your team from LIVIQUE / Lumimart
After sale service was terrible
After sale service was terrible. Most unfriendly workers in Livique Lyssah. In december no nice verpackung (only serf service! but first you need to clean the table after workers left some dust and packages on it) no extra boxes for christmas tree toys, no one attempt to resolve any situation on the kasse. Just no no no… I personally think there should be self service kasse as this filial workers are useless.
Ddo not recommend to visit Livique.
12 December 2023
Unprompted review
Reply from Livique, Division der Coop Genossenschaft
Dear Ana
Thank you for your review.
We are sorry that your shopping experience was not optimal. We will forward your comment to the appropriate department.
If you have any problems or questions, please feel free to contact eshop@livique.ch
We will be very happy to help you and apologize again.
Kind regards
Your team from LIVIQUE / Lumimart
Poor quality products and after-sales…
Poor quality products and after-sales service
6 November 2023
Unprompted review
Reply from Livique, Division der Coop Genossenschaft
Thank you for your review. We regret that our service was not satisfactory. Please contact us directly at service@livique.ch so that we can find a solution together. We appreciate your feedback and thank you for the opportunity to improve our service.
Kind regards
Your team from LIVIQUE / Lumimart
I can recommend Livique as a shop…
I can recommend Livique as a shop delivering high quality items but a reasonable price. The vendors are very professional, personal is friendly.
27 May 2023
Unprompted review
Reply from Livique, Division der Coop Genossenschaft
Thank you for your positive feedback. We are pleased that you were satisfied with your purchase from us. We hope to welcome you again soon
Kind regards
Your team from LIVIQUE / Lumimart
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