Live it Reviews 

Great variety with lots of different options. However, using a gift card can lead to wasted money if your order doesn't match the exact card balance. In my case, I was left with 50 SEK that I couldn't use on anything. Apart from that, it's a nice service.

I have been trying to book the “Trial Flight Stockholm” experience for approximately a year and a half, but I have still been unable to use it.

The available booking alternatives have repeatedly been unavailable. The Bromma flight has stopped operating because of aircraft maintenance and delays in obtaining spare parts. The organiser in Gnesta does not respond to emails. The Täby alternative normally has no bookable times, so I have been placed on a waiting list.

I recently received an automated email from Live it stating that 18 places had become available. When I logged into my account to book, there were no available times. This has happened repeatedly: I receive a notification about availability, but when I try to book, there is nothing available.

Customer service is extremely difficult to reach. For the entire period I have been trying to resolve this, the standard message has been that they are experiencing a high volume of enquiries. Emails are sometimes answered and sometimes completely ignored. Telephone hours are very limited, and when I tried to use the chat at 9:44 on a normal Wednesday morning, it said that customer service was closed.

My voucher has already been extended previously, but it is now expiring without me ever having had a realistic opportunity to use it. I sent a clear request for a refund on 24 July and have received no response.

My account gives me the standard option of paying another SEK 300 to extend the voucher. However, I do not see the point of paying an additional fee simply to extend a voucher when the underlying experience still cannot actually be booked. A longer validity period does not solve the lack of availability.

This is not a single technical problem or one missed booking opportunity. It has been the same recurring situation for approximately a year and a half. An experience that cannot be booked, combined with customer service that is almost impossible to reach, is not a functioning service.

The entire experience has been extremely frustrating, and unfortunately I cannot recommend Live it.

it was the worst gift I ever got. I ended up paying half price extra from my own pocket and dealing with activity provider by phone + email to get the ticket. which would be regular online transaction otherwise.

The what I interpret to be dark patterns when booking become tiring really fast.

Crucial information about the chosen experience was only provided AFTER paying.

You must choose an experience before you see the calendar of availabilities, at least for what I looked at (or the visibility of the calendar was “very well” placed in the UI, who knows).

Bra deal, fun times

Very good support

easy to make people happy with a gift, especially if you do not know what they prefer.

Your gift will stay in their memory more than any other gift.

worked well. thanks

It was easy to order but I asked for it to be deliver by mail and it ended up being deliver to my home address. And because of that, I didn't not get it on time for when the gift was supposed to be given

Varning! Shit company. Will never ever by from this again

Super stark rekommendation

Great answer.

It is not very easy to reach by phone customer service

When I finally could chatt with an actual person they could help me right away but at first there was a chatbot and that whas awful.

Hey everybody Paloma is the best and is a good person

I’m very disappointed with Liveit. Most of the good experiences are fully booked, but you only find this out after you’ve paid and bought it. When you try to book, it shows that there are no available dates. Why do you even give people the option to buy if it’s already fully booked? This feels misleading and frustrating.

Buying a voucher to use in a restaurant is completely useless. Why should I buy an experience when it's just about eating at a restaurant and you can use the amount towards dinner and drinks are not included either. I see no benefit in buying a voucher at least to eat at a restaurant. It's a pure loss. In addition, I had to contact Live it several times to book at the restaurant. No Live it is not for me….

Really good and fast customer service. Made a duplicate order by mistake and emailed them shortly after. Was re-payed instantly without any fuss.

Very bad experience. So confusing with the term experience when you go to a restaurant and order food, if you dont eat for the whole amount of your experience then the remaining is lost. I tried to clarify this before going to restaurant but got such vague and confusing replies. I could utilise only 50% of my voucher, the rest is lost because I did not eat for the whole amount :/ And very few restaurants options in Stovkholm, the one I went to was not even food just very expensive.