Because of them I am not broke, I am actually broqué…too many great brands, too many amazing offers, almost daily. Can‘t complain, but after receiving a package today, I placed two more orders already... See more
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Update: The Client-Support Team has reacted fantastically. I’m optimistic that this issue will be resolved soon. Thank you, Liam, for your professional support. It is very much appreciat... See more
Company replied
I've been ordering from this site for years now and i have never had a single issue. Genuine products for good prices and i have never had any issue with delivery. I live in Germany, maybe the deliver... See more
Company replied
My order was rejected twice by customs due to an aerosol item, which caused a lot of stress and delays. Katarzyna from LOOKFANTASTIC customer service reviewed the case carefully, arranged a refund... See more
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Company details
Written by the company
"lookfantastic.de ist eine der größten Haarpflege und Kosmetik Webseiten Großbritanniens und hat euch unzählige Angebote auf eure Lieblingsmarken zu bieten! Von Aveda, Dermalogica und Redken bis hin zu Kérastase, Ren, Elemis, bareMinerals und vielen mehr. Auch im Make-Up Bereich sind wir ganz vorne mit dabei mit Marken wie NARS, MAC und Illamasqua. Selbst den Herren der Schöpfung haben wir großartige Produkte zu bieten! Mit fast 15000 Produkten ist lookfantastic.de das perfekte Medium, um sich selbst etwas zu verwöhnen und dabei den besten Preis zu erhalten!"
Contact info
Meridian House, Gadbrook Park, Gadbrook Way, CW9 7RA, Cheshire, United Kingdom
- 04923497849010
- lookfantastic.de
4.5
Excellent
12K reviews
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This company invites their customers to review, whether positive or negative
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Very good 👍☺️
4 March 2026
Reply from Lookfantastic
Hello,
Thank you for taking the time to leave us a review. We truly appreciate your feedback.
Your comments are invaluable in helping us improve and provide the best possible shopping experience for our customers. We're grateful that you shared your experience with us.
If you have any questions or if there's anything we can do to help, please don't hesitate to contact us through your account. We'll be more than happy to assist.
Thank you again for your support, and we hope to serve you again soon.
Best regards,
Natalia
Worst online shopping experience ever!
I ordered a GrandeLash eyelash serum as a birthday present for my mum, but it turned out to be a complete disaster from start to finish.
The package never arrived. Hermes claimed it was left at a “restaurant," but there isn’t a restaurant near my appartment building! None of my neighbors had it either. I spent weeks messaging back and forth with Hermes until they officially confirmed the shipment was lost and told me LookFantastic (as the sender) had to resolve this issue.
When I reached out to LookFantastic with all the proof, their customer service was an absolute nightmare. First, it was pretty much impossible to find any proper contact details. Then, once I finally got through, I was completely ignored and given the runaround. Their customer service kept stating this case had to be investigated further and just kept unnecessarily dragging out the process and sending me back to the courier even though they had already told me it was LookFantastic’s responsibility to issue a refund or replacement!
I’ve ordered from this website before, which makes this whole situation frustrating and their lack of effort to help a returning customer even more disappointing. In the end, I was left with no gift for my mum, no help, and 60€ down the drain.
Absolute disgrace. Never ordering here again!
16 January 2026
Reply from Lookfantastic
Hello Maddy,
We are truly sorry to hear about the incredibly frustrating experience you've had with your recent order and the subsequent customer service interactions. We understand how disappointing it must be to not receive a special birthday gift for your mum and then face such difficulties in resolving the issue.
A message has been sent to your account.
Kind regards,
Liam
Reply from Lookfantastic
Hello,
Thank you for taking the time to leave us a review. We truly appreciate your feedback.
Your comments are invaluable in helping us improve and provide the best possible shopping experience for our customers. We're grateful that you shared your experience with us.
If you have any questions or if there's anything we can do to help, please don't hesitate to contact us through your account. We'll be more than happy to assist.
Thank you again for your support, and we hope to serve you again soon.
Best regards,
Natalia
Reply from Lookfantastic
Hello,
Thank you for taking the time to leave us a review. We truly appreciate your feedback.
Your comments are invaluable in helping us improve and provide the best possible shopping experience for our customers. We're grateful that you shared your experience with us.
If you have any questions or if there's anything we can do to help, please don't hesitate to contact us through your account. We'll be more than happy to assist.
Thank you again for your support, and we hope to serve you again soon.
Best regards,
Natalia
Hello 👋
Hello 👋
As promised Thank you Liam so much 🩵🩵
TP team never let me down
Just wanted to say that the trust pilot team are always amazing and I’m looking forward to giving them five stars when this is resolved.
However
The Chat team are absolutely useless
I have a Sam McNight heat protection spray and it’s the worst I’ve ever used. It doesn’t protect hair at all. I just get a crispy mess after blow drying.
So
I got in touch with CS chat on Wednesday . They interrogated me for a while and then told me they’d escale it and then cut me off
I waited
No team contacted me at all
So I got back on the chat today to make more beautiful memories 😵💫
LF you’ll be so so delighted to know that chat man stuck to the script provided as before. Hooray
All I want is to be able to buy my Kevin Murphy’s or olaplex oil that I know works!!!!! So happy for this spray to go in the bin or back to you all but I refuse to pay to return it
Well that was a lovely way to spend my Saturday thanks everyone
4 July 2026
Unprompted review
Reply from Lookfantastic
Hello SK,
We appreciate you taking the time to share your feedback regarding your recent experience with the heat protection spray and our chat service. We are truly sorry to hear that the product did not meet your expectations and caused such frustration. We also regret that your interactions with our chat team did not lead to a satisfactory resolution and that you felt your concerns were not adequately addressed. We understand how disappointing it is when a product doesn't perform as expected and when customer service falls short. We are reviewing your comments internally to identify areas for improvement in our chat support and escalation processes. We want to ensure that all customer inquiries are handled efficiently and effectively, and we are committed to making the necessary adjustments.
A message has been sent to your account.
Kind regards,
Liam
Just received July's 2026 beauty box…
Just received July's 2026 beauty box after a bad box in June and yet again it's a terrible box. Not sure where they get the content value from as it's definitely not what they say it is. Can't wait for my subscription to end in September. The boxes are very poor.
2 July 2026
Unprompted review
Reply from Lookfantastic
Hi Collette,
Thank you for taking the time to leave a review.
We are sorry to hear your recent experience hasn't been positive. Can you please respond to the request sent to you via your TrustPilot account?
We do want to look further into this matter.
Kind Regards,
Stephen
Never received, no news
My order 762858213 states in was damaged, unclaimed, returned to sender as per request of the sender and since then no news. I tried to AI chat bot to figure out what was going on and couldnt get it to give me any satisfactory answers. I am so mad, this is possibly a scam?
26 June 2026
Unprompted review
Reply from Lookfantastic
Hi Sophie,
Thank you for leaving your review.
I am sorry to hear that you have had an issue with the return of your order. I have investigated this further and contacted you via your account. Please log into your account at your convenience to receive my message.
I look forward to getting this resolved.
Kind Regards,
Ben
I am super disappointed with the team.
I am super disappointed with the team.
My account was banned for "suspicious activity" simply because I raised an issue with a serum that arrived with a crackled pipette, for which I provided clear photographic evidence. I also offered to send the product back.
In the PAST, I had contacted customer service about an allergic reaction I experienced after using one of the shampoos and about a set of makeup brushes that were of poor quality.
At every stage, I offered to return the products for testing or inspection, but I was told it wasn’t needed
I was waiting to hear back regarding the cracked product when, out of nowhere, I received an email stating that your investigations team had deemed my activity suspicious. I then tried to log into my account only to find that it had been deleted.
To make matters worse, there was account credit sitting in my account that I had never used. By deleting my account and preventing me from accessing those funds, they have effectively taken money that belonged to me.
I find the way this has been handled completely unacceptable. Raising genuine concerns about faulty products and adverse reactions should not result in being treated as though I have done something wrong.
Also note I have been using it for years and never had any issues until recently
26 June 2026
Unprompted review
Reply from Lookfantastic
Hi Emma,
I'm sorry to hear that your recent experience hasn't been positive.
Taking a quick look at your account, I can see that our Investigations Team have reached out to you previously regarding this matter. Please refer to their most recent message for more information.
Kind Regards,
Stephen
Reply from Lookfantastic
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
Scam
I cancelled my monthly subscription box, yet I was still charged.
When I contacted customer support, they replied that I have no active subscriptions 🤦🏼♀️ (thank you, I already know that!). However, they still have not explained on what basis they charged my card after the subscription had been cancelled.
12 June 2026
Unprompted review
Reply from Lookfantastic
Hi,
Thank you for taking the time to leave a review.
We are sorry to hear of this issue and do want to get this resolved. Can you please respond to the request sent to you via your TrustPilot account?
We look forward to getting this resolved.
Kind Regards,
Stephen
Im always happy with a customer service…
Im always happy with a customer service and delivery. Also great prices.
28 January 2026
Reply from Lookfantastic
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this kind of feedback from our loyal customers.
Your comments help us maintain and improve our services, and the team will be delighted to read your kind words.
If you have any questions or requests, please don’t hesitate to contact us — we will be happy to assist you.
Take care and have a wonderful day.
Kind regards,
Natalia
Fisokuhle Thembeka Buthelezi was very…
Fisokuhle Thembeka Buthelezi was very helpful thankyou so much for helping get my look fantastic points i absolutely love this site they continuely have great offers and by saving your points you can spend on a great range of beauty im addicted to sol de janeiro products and end up with great feebies with my purchases thankyou look fantastic.
12 May 2026
Unprompted review
Reply from Lookfantastic
Hallo,
Bedankt dat je de tijd hebt genomen om je review achter te laten!
Het is altijd een plezier om dit soort feedback van onze trouwe klanten te ontvangen.
Jouw feedback helpt ons om onze service te behouden en voortdurend te verbeteren, en het team zal je vriendelijke woorden zeer waarderen.
Mocht je nog vragen hebben, neem dan gerust contact met ons op. We helpen je graag verder.
Fijne dag gewenst!
Met vriendelijke groet,
Natalia
Recently purchased Nars make up.
Recently purchased Nars make up.. appears to be lost in transit! Lots of emails telling me they have my order but not sure when im actually receiving it!!!! Paid delivery and now its telling me there is a pick up point but cant figure out where this is
30 April 2026
Unprompted review
Reply from Lookfantastic
Hi Tanya,
Thank you for taking the time to leave a review.
We are sorry to hear of this issue and do want to get this resolved. Can you please respond to the request sent to you via your TrustPilot account?
We look forward to getting this resolved.
Kind Regards,
Stephen
Don’t use their subscription boxes
I subscribed to their beauty box but have had terrible trouble trying to cancel it. They have take payment despite acknowledging my request to cancel and have not responded to my emails.
I have gone in to delay my box but do not want to have to do this each month and even this is not easy.
Very poor service and feels like a scam.
Very cross with myself for signing up.
2 May 2026
Unprompted review
Reply from Lookfantastic
Hi Lisa,
I am really sorry for your recent experience.
I’ve just sent you a message. Please take a look when you have a moment.
Best Regards,
Natalia
perfect quality and timely delivery
19 December 2025
Reply from Lookfantastic
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our valued customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Sue
I was a loyal customer in UK and when I…
I was a loyal customer in UK and when I moved to Austria, but never again!! There are enough other online suppliers. At first the order came and the one thing I needed most (foundation) was not in the parcel. I added a couple of low value items to get free shipping. Contacted CS- No apology or explanation of whether it was lost in transit (the box had a hole in it) just that they had resent it “apparently”. Replacement parcel arrived today , delivered to wrong address (ok not in their control) but it was damaged (again poorly packed like last time but this time taped up by GLS) and to top it off, inside was the complete wrong item (ashwaganda tablets ?!?) never in my life seen such bad customer service to get a replacement wrong ?!?!? . And I buy a lot online. A 5€ voucher on account doesn’t help me , I now need to go and buy locally at higher price and I’ve wasted nearly 2 weeks on this supposedly convenient online store . Never again .
7 April 2026
Unprompted review
Reply from Lookfantastic
Hi A Taylor,
Thank you for taking the time to leave a review.
We are sorry to hear of this issue and do want to get this resolved. Can you please respond to the message that has now been sent to you via your TrustPilot account?
We look forward to getting this resolved.
Kind Regards,
Leah
Gift voucher codes
I’m still waiting for the customer service team to resolve my issue of a gift voucher code not working.
This has been going on since the 1st of April, the customer service is shocking!
1 April 2026
Unprompted review
Reply from Lookfantastic
Hi Vanessa,
Thank you for taking the time to leave a review.
We are sorry to hear of this issue and do want to get this resolved. Can you please respond to the message that has now been sent to you via your TrustPilot account?
We look forward to getting this resolved.
Kind Regards,
Liam
They are cleaning stock instead of sending new items
Again as last month, my Beaty box for March was a duplicate - this time even older, from September last year. It also arrived very late. From what I see, they disabled comments on the beauty box itself, and I found a lot of negative reviews on Facebook and Reddit as well.
Also the comments they leave here are pointless, and nobody reached out to me about anything.
24 March 2026
Unprompted review
Reply from Lookfantastic
Hello Helena,
We appreciate your feedback and are sorry your March beauty box was a duplicate and arrived late. We're concerned about the negative reviews and lack of communication you experienced. We'll investigate these issues.
A message has been sent to your account.
Kind regards,
Liam
Late delivery (again)
Same as the last two months. Subscription box not sent until I chase it, and trying to find out what the issue is, is simply met with 'its been dispatched'.
Real shame as I like the products - service though is shocking.
3 April 2026
Unprompted review
Reply from Lookfantastic
Hello Linda,
Thank you for leaving your review. I am sorry to hear about this experience.
I cannot currently locate your account, however I have sent you a request via TrustPilot so you can provide some further details, and we can assist you further.
We look forward to resolving this matter for you.
Kind Regards,
Kayleigh
Reply from Lookfantastic
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
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