OzMobiles Reviews 

19,594
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 2,682 reviews, reviewers overwhelmingly had a great experience with this company. Many customers frequently praise the exceptionally fast delivery times and securely packaged items that consistently arrive in a pristine, perfectly described condition. Consumers deeply appreciate the very reasonable pricing and fantastic overall value of the refurbished electronics, noting that devices work flawlessly right out of the box. However, some customers also noted unexpected issues concerning device physical conditions, noticeable cosmetic blemishes, or frustrating warranty claim rejections. A few reviewers additionally experienced disappointing problems with battery performance falling well below advertised benchmarks or included accessories not fitting properly.

What people talk about most

Product

Reviewers mention positive feedback about product quality, noting that items arrive in excellent condition... See more

Quality

Reviewers highlight positive aspects of quality, expressing satisfaction with devices that look and work like... See more

Delivery service

People report positive experiences with delivery service, highlighting that shipments arrive efficiently and... See more

Service

Customers consistently note positive experiences with service, highlighting top-notch quality, fast shipping,... See more

Price

Clients share positive opinions on price, highlighting very competitive and reasonable costs for refurbished... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I bought an ex demo Samsung S21. It was in perfect condition & great price. Would highly recommend Oz mobiles if looking for refurbished phones at a great price. They also offer extras eg: new bat... See more

Company replied

Rated 5 out of 5 stars

The product - an iphone 15 pro - was as described and delivered a week before the predicted date. The packaging was "bullet proof" and the unpacked phone was in pristine order and works in as-new cond... See more

Company replied

Rated 5 out of 5 stars

I needed to update my iPhone 12 but I don’t need the latest device so after reading reviews I decided to buy from Oz Mobiles. I purchased an exceptional iPhone 14. It came quickly and in perfect condi... See more

Company replied

Rated 5 out of 5 stars

I am extremely pleased with the product and the service received from OzMobiles. The phone was as described, and looked brand new. When I received I checked everything to make sure it was working as... See more

Company replied


Company details

  1. Cell Phone Store
  2. Cell Phone Accessory Store
  3. Computer Accessories Store
  4. Computer Store
  5. Electronics Store

About OzMobiles

Written by the company

About Us

OzMobiles is a 100% Australian owned and operated online mobile store. We specialise in the sale of discounted new, used and ex-demo phones, as well as a wide selection of mobile phone accessories. All of our smartphones are sourced locally in Australia, and we take pride in reducing the footprint of electronic waste by extending the life-cycle of technology.

Our Range


Contact info

4.8

Excellent

TrustScore 5 out of 5

20K reviews

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4.8

All reviews

(19,594)

2,577 reviews in the last 12 months

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Rated 5 out of 5 stars

Iphone 15

Delivery took a lot longer but it seemed to be Australia posts fault as I could see it was sitting at one depot for 3-4 days. The phone itself is excellent and I am very happy with it.

22 August 2026
Rated 4 out of 5 stars

Very happy with the service I received…

Very happy with the service I received from OZ Mobile phone is exactly as promised and looks brand new, only problem was that the phone in the first instance would not connect to the old Iphone for transfer and had to organise an expert to get it to work so wasted $50 dollars (maybe not OzMobile problem) as the expert could not tell me why it would not transfer. Besides that everything is now working , delivery was on time and the phone now works as it should. Best Regards:Tony Manders.

12 August 2026
OzMobiles logo

Reply from OzMobiles

Thank you for sharing your positive impression of our business.

We are delighted to have presented you with a product that fits your preferences.

Rest assured that we'll do our best to continue providing quality products and excellent service in the future.

If you have queries or concerns while transacting with us, please feel free to get in touch so that we may assist you. Until next time!

Best Regards,
OzMobiles

Rated 4 out of 5 stars

Product was perfect. Delivery left outside.

Product was perfect. I was worried about the delivery being made to my house and left outside rather than being taken to a Aus Post for collection.

22 August 2026
OzMobiles logo

Reply from OzMobiles

Thank you for sharing your impression of our products.

Rest assured that we'll do our best to continue providing quality products and service in the future.

Until next time!

Best Regards,
OzMobiles

Rated 5 out of 5 stars

Very happy first time customer

I hadn't used OzMobiles before and just fell on them by accident when searching for my product. Great price, easy ordering process and quickly delivered. Also well packaged. I would use them again without any hesitation at all.

19 August 2026
OzMobiles logo

Reply from OzMobiles

We are grateful for the 5★ rating you've given!

Rest assured we'll take your kind words as inspiration to keep on giving excellent, swift services and great products with fair estimates to our valued clients.

Thank you and until next time! ❤

Best Regards,
OzMobiles

Rated 5 out of 5 stars

I am so pleased with my iPhone it has…

I am so pleased with my iPhone it has taken me a bit of getting used to but I am happy with my purchase from immobile.

14 August 2026
OzMobiles logo

Reply from OzMobiles

Your pleasantness with the products we offer is greatly appreciated.

In addition, we are happy to hear that our services have given you a satisfactory experience.

We value your continued support for our business.

Thank you and until next time! ❤

Best Regards,
OzMobiles

Rated 1 out of 5 stars

Phone had issues immediately

Phone had issues immediately. Returned within 30 days and OzMobiles insisted it has sustained water damage - it had not! - and refused to refund. Will be taking the matter to NSW Fair Trading.

7 June 2026
OzMobiles logo

Reply from OzMobiles

We appreciate your feedback and regret to hear about your experience. We stand by our warranty process. Upon receiving your returned device, our technicians inspected the unit and found that the internal Liquid Contact Indicator (LCI) had activated, which only occurs when liquid enters the device. Under our policy, liquid damage renders the device out-of-scope for warranty repairs or refunds.

Rated 3 out of 5 stars

Mixed Feelings on Pixel XL

Ordered a Pixel 9 XL to replace an old Samsung that had started to die on me, and overall the phone's in pretty perfect condition cosmetically. No scratches I can see, and everything seems to work fine. So satisfied on that front.

Docking a couple stars though as I opted to get one advertised as Exceptional quality on the basis they guarantee a minimum battery health of 90%. But mine's reporting 85% from the get-go.

And because they also are advertising calling them refurbished, but the one I received was a bit grotty around the camera notch and had a ring of gunk around the front camera cutout where the previous screen protecter must have been pulled off before sending. If they advertised it as re-selling instead of refurbished then I'd be a bit less picky about that, but it does kind of give the impression that they aren't necessarily doing a lot before selling them on when stuff like that is missed.

I'd consider using them again in the future, but the battery thing is pretty disappointing.

3 September 2026
Unprompted review
OzMobiles logo

Reply from OzMobiles

Thanks for taking the time to share your review. We're glad to hear you're happy with the phone's physical condition, but we're really sorry to hear that the battery health and initial cleanliness didn't meet our "Exceptional" standard. That’s certainly not the experience we want for our customers. Since our Exceptional grade guarantees at least 90% battery health, our team will be in touch directly to give you options on how we can resolve this matter for you.

Rated 5 out of 5 stars

Overall, very satisfied with my purchase and experience with OZMobiles.

I recently bought an iPhone 14 from OZMobiles and selected the “Excellent” condition option. I also chose to pick it up from their Melbourne location.

Before going there, I was expecting a small shop selling refurbished phones, especially since it wasn’t very clear from Google Maps what the place looked like. To my surprise, when I arrived, it was actually a well-established and professionally operated office with multiple employees and what seemed to be different departments.

It was quite impressive and also reassuring to see that there is a proper organisation behind the business. It gives me more confidence knowing they have a physical office and a proper team, especially if I ever need to make a warranty claim in the future.

As for the phone itself, it was genuinely in excellent condition, just as described. I’m very happy with the phone and the overall experience. It also came in the generic brown hard-box packaging mentioned on their website.

Overall, very satisfied with my purchase and experience with OZMobiles.

14 August 2026
OzMobiles logo

Reply from OzMobiles

Thank you for choosing OzMobiles, and we are grateful for the 5-star rating you gave! ❤

Your satisfaction with our professional and efficient service is greatly valued and we appreciate your support of our business.

Looking forward to serving you again!

Best Regards,
OzMobiles

Rated 5 out of 5 stars

Very professional company.

The whole process was easy with a well designed web site and information required before purchasing.
Pricing was competitive with the advantage of dealing with an Australian based company.
This is the third phone we have purchased from ozmobiles and will again do so in the future.

21 August 2026
OzMobiles logo

Reply from OzMobiles

We're so pleased to hear that our website made your purchasing process easy and that you found our pricing competitive. Thank you for your continued trust in us, and we look forward to assisting you again for your fourth phone!

Rated 5 out of 5 stars

Happy Customer : )))

I've had my phone for a week or 2 it seems to be absolutely perfect. I'm a very happy customer and would highly recommend OzMobiles.

5 September 2026
OzMobiles logo

Reply from OzMobiles

Thanks for the fantastic 5-star review! We're so happy to hear that your phone is absolutely perfect after a couple of weeks. Your recommendation means a lot to us!

Rated 5 out of 5 stars

Hi very happy with the service I…

Hi very happy with the service I definitely will be purchasing a new iPhone from oz mobile in the near future the delivery was very efficient thank you

15 August 2026
OzMobiles logo

Reply from OzMobiles

We are so happy to hear you had such a positive experience with us and that our delivery was efficient! We truly appreciate your kind words and look forward to assisting you with your next iPhone purchase.

Rated 5 out of 5 stars

Great service and product as described

Great service and product as described

22 August 2026
OzMobiles logo

Reply from OzMobiles

We're so happy to hear that you received great service and that the product was exactly as described! Thank you for your wonderful feedback and 5-star rating.

Rated 5 out of 5 stars

Easy and fast service

Easy and fast service

22 August 2026
OzMobiles logo

Reply from OzMobiles

We're delighted to hear you found our service easy and fast. We appreciate your positive feedback!

Rated 5 out of 5 stars

I have used OzMobiles a few times now

I have used OzMobiles a few times now, and they never disappoint. Very happy customer

21 August 2026
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Reply from OzMobiles

We are so happy to hear that you've had consistently positive experiences with us! It's wonderful to know that we never disappoint, and we truly appreciate your continued support.

Rated 4 out of 5 stars

My old phone was no longer getting updates …

With my 2019 phone no longer getting updates, I figured it was time to upgrade. I had seen OzMobile ads on YouTube and looked into the company. I was impressed with their range of phones and prices, so I ordered an S23 Galaxy and was pleased at how quickly it came in the post. The phone looks like new and everything works just fine. Happy with my purchase.

20 August 2026
OzMobiles logo

Reply from OzMobiles

We thank you for taking the time to write us a review. Also, we appreciate your honest feedback about the product's condition and price.

We provide a variety of devices you can choose from here at OzMobiles. We'd be delighted to assist you again and walk you through our process if you seek another device to purchase in the future.

Best Regards,
OzMobiles

Rated 5 out of 5 stars

Iphone 16 with good battery

Good choice of Iphones with batteries over 90%. Arrived within a few days.

21 August 2026
OzMobiles logo

Reply from OzMobiles

We're so pleased to hear you're happy with the selection of iPhones and their battery health, as well as the quick delivery! Thank you for your wonderful feedback.

Rated 5 out of 5 stars

Samsung galaxy z7 flip demo purchadr

The phone i purchased was a demo model looked purfect. Just loving the phone so far. Was easy to tfr all my apps eyc from old phone over. Postsge was fast and believe it was good value for money.

21 August 2026
OzMobiles logo

Reply from OzMobiles

Thank you for your wonderful review! We're so happy to hear you're loving your new phone and that the transfer process was easy. It's great to know you found it to be good value and that the postage was fast.

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