OTP Bank Reviews 

The shitiest bank ever. We wew picking up the rent a car but none of their cards are working!!! We called customer support and they said - yes that didn’t work also yday. It’s how it is.

Very slow service and unrespectful employees at the otp bank in vlore.

OTP Bank Ajka. I have a Canadian Dollar Account here, for over 12 years. If I want 'MY" Money, I have to go to 'Veszprèm'/Apply With Paperwork, then go back 'AGAIN", when "MY' MONEY HAS ARRIVED - THERE. 45 MINUTE DRIVE! They CHANGED Everything! Disgusting. I hate them! Account in one bank - I can get no access to, then go another bank.(I have nothing to do with, to get MY MONEY! YOU PAY THROUGH THE NOSE WITH THEM FOR EVERYTHING! DISGUSTING@

I apologize for writing like that, OTP Bank is the dirtiest bank in the Albanian market.banka me kurve me ordinere me hajdute

Due to an OS upgrade I lost my internet bankig access. Not only I couldn’t fix it online, I’ve spent HOURS in branches with no success. I’ll close my account today.

If there was a 0 star category this would be my rating for OTP Bank. I am writing from Slovenija. I cancelled my bank account by phone, email and letter back in 2021 and destroyed my card. This year they suddenly started calling me every 2 days to tell me I owed them 10,39€ and that the debt was growing every day. I explained that my account had been closed in 2021 but they kept calling. I Finally went to a OTP bank and the Branch Manager, who was a great guy, explained that for the past 5 years they had been charging me various tiny amounts every month, .008€ or .006€ or .009€ as a fee and the total was now over 10€. No one had ever contacted me by email or mail in these 5 years, no statement, no proof and my account had been closed all these years. I can not believe that a bank of this size would waste employee time calling me every couple of days to settle this made up debt. Ales, the bank manager was great, I told him I shouldn't have to pay this ridiculous made up debt and he recommended I write a letter to his boss and explain the situation. Apparently he agreed and I am off tomorrow to sign the paperwork to again close my account and delete this ridiculous service charge. It is no wonder they are profitable if they hound their customers with fabricated charges years later. Can you imagine if I had had thousands of Euros in my account, thank God I use another bank for that. DEAL WITH OTP BANK AT YOUR OWN RISK!

Absolutely awful bank🤢🤮🤮 if you are thinking about opening a card or anything at all in this bank PLEASE don‘t!!! The bank and the employees are so unorganized, the phone numbers that they give you do not work, as well as emails. Even if they have an email they do not reply. The employees are also soo rude and so annoyed. If i could i would give this bank 0/5 stars because of how bad it is. The management, the everything is bad! Please listen to me and do not open up a card or anything in this bank it will only lead to problems.

I’ve had a really frustrating experience with this bank. The branch staff were often rude and dismissive, which made even simple requests uncomfortable. On top of that, the fees are extremely high compared to what you actually get.

What makes it worse is the overly complicated and unclear security procedures. The app and authentication system feel unnecessarily complex and confusing instead of secure and user-friendly. It often takes multiple steps just to do basic things, and the instructions are not transparent at all.

Overall, the combination of unhelpful customer service, excessive fees, and a confusing app/security system makes banking here far more stressful than it should be. I hope they seriously improve both their customer service and their digital experience.

**1 star**

Very disappointing experience with this bank.

My wife, who is a legal resident of Serbia, attempted to open a basic bank account. Without even reviewing her documents, the employee immediately focused on one question only: whether she was formally employed. When we explained that she works as a freelancer, we were told she could not open an account unless she had a registered company in Serbia.

There was no attempt to understand her situation, no proper explanation of alternatives, and no willingness to assist. The interaction was polite on the surface, but the overall approach felt dismissive and discriminatory.

It is frustrating to see a foreign-owned bank operating in Serbia while applying such rigid and outdated practices, especially toward residents who fully meet legal requirements.

Based on this experience, I cannot recommend this bank. Anyone without endless time, patience, and legal knowledge should avoid it. If you encounter similar treatment, consider reporting the issue to the National Bank of Serbia.

Unfortunately, one star is the lowest possible rating. If zero were an option, I would choose it.

If you would like, I can also tailor the review to sound either more formal and legal-focused or more emotional and customer-oriented, depending on the tone you prefer.

Horrible experience at the Florian square branch. I needed a simple teller service, they made me wait 1 hour and 15 minutes. During my long waiting time, I noticed the branch had very low amount of customers and a lot of customer service agents were not dealing with anything, just sat at their desks. When I spoke to the branch manager she said she cannot do anything as her colleagues were on their lunchbreak. Also she couldn't tell me how long my expected waiting time is. She gave no apology just walked away with no solution to my complaint. This is the most unprofessional service I ever experienced in a bank.

This bank is extremely greedy.

They advertise a “Friendly Fee” option, which allows customers to withdraw cash from ATMs without a commission in every country where OTP bank is presented. However, they compensate for this by offering a very poor exchange rate (for example, they don't allow to withdraw EUR in Serbia, if your card wasn't issued it Serbia).

The worst bank you can choose. Please don't go to OTP. I have only negative experience with them.

Worst of all is the mobile bank app. 9/10 times I want to use it there are technical difficulties from their side.

0/10

I dont have option to not event give no star so unfortunately i have to give one star most worst Bank no call center support keeping on call for 1 hour and not helping seems you are in 1990 you have to go to bank to even solve your basic thing. I will say not professional not good. verry verry bad

I would like to share a recent experience involving a Slovenian bank that raises serious concerns about accessibility and customer treatment.

I have been assisting my 70-year-old aunt, a permanent resident of Slovenia who has lived in the country for over ten years and is married to a Slovenian citizen. Despite meeting all legal and residency requirements, she has been repeatedly denied the opportunity to open a savings account.

This situation is particularly concerning as her husband is terminally ill, which means that once he passes away, she risks being left without access to funds, since all assets are currently held in his account and would be temporarily frozen. When asked how to manage the proceeds from the sale of their house, the bank’s only advice was to withdraw the entire amount in cash — an impractical and insecure solution.

In contrast, several other Slovenian banks have confirmed their ability to open a savings account for her without difficulty. This discrepancy raises questions about the policies and decision-making standards applied by the institution in question.

Such practices do not align with the principles of fairness, inclusion, and customer care expected within the European banking system.

After 8 years, finally I closed my bank account in Otp. Try to avoid this bank at any cost. Any bank in Hungary is better

One part of world wide LEGALLY CRIMINAL AND AMORAL organization + craptalisam

My friend send me money from saudi arabia to albania, otp bank.. Done process in saudi arabia since june 13th,2025 till now i didnt get the money on my account... I call the call center everyday, they cant solved the problems.. Only saying that i will call again and ask for update..worst experience ever. Poor communication with those staffs..

0 stars would be better. Slow, rude, unhelpful, no bank clerk spoke English, I was unable to send money to a friend's OTP account with my Mastercard.
Kistelek branch.

I have opened a standard savings account with OTP one year ago at my last visit to Hungary. As dual Hungarian-Australian citizen, I have spent the past year back home in Australia. However, in this one year OTP have charged me 33346HUF (136AUD) in account keeping fees. That is without me having used the account even once. Naturally, I can only cancel the account in person in Hungary, and I will make it the very first task when visit again. Is stealing have now become a Hungarian corporate standard or does Mr Csanyi (owner of the bank) not rich enough as yet?