Optimalprint Reviews 

I placed an order that was intended as a gift. Optimalprint’s system had a technical fault that made the order show as £0, so it was automatically cancelled and refunded.
They never contacted me to explain the problem, never gave me the chance to pay the correct amount, and never warned me the order was about to be cancelled. I only found out when I chased them. By then they said it was too late to reinstate the order.
Their system error caused the whole problem. Instead of treating a paying customer with basic respect and trying to put it right, they left me with a late (or missed) gift and a load of stress. Poor communication and no real attempt to keep the customer after their own malfunction.

I ordered (37659724)a personalised T shirt on the 15/7 they said it would be delivered on the 23/7 and the 24/7 I got an email saying it was delayed and would be on the 31/7 to the 2/8. I tried to reach out to them but just got an automated chatbot. who said the t shirt was still in production (after a week!) , said sorry and shut down the chat. I thought about cancelling order but a refund will take 3 to 5 days and if i order from someone else it will take a few days. stuck between a rock and hard place.

Ordered wedding invitations and it said easy to order more, it didn’t tell you they will more than triple in price if you do need more. They were not cheap in the first place.

Excellent customer service!

Rask levering
God kvalitet

Ordered a photobook.. the pages look like they're about to fall out. Really disappointed with the quality :(
Edit : Order number 29960008

I had a good experience with Optimalprint. The quality of the product was great, and it arrived very quickly. There was a border on the right side of the image, but they immediately acknowledged the issue and emailed me, saying they’ll fix it and send a replacement. If that comes through smoothly, I’ll remain very pleased. If not, I’ll have to reconsider. But so far, I’m impressed with both the speed and the initial quality!

What a terrible company - do not waste youro with them. Placed a simple order, it arrived late, delivery was made while it was raining and the parcel was so poorly packed that my items were wet inside.
Worst of all - the items were incorrectly printed, even though I very carefully followed their purchase process to ensure everything was correct. Now I’m trying to get through to someone at the company to see how it can be resolved and it’s like getting blood from a stone. I have emailed several times today and initially got a response from their AI bot, who said it would forward my issue to an agent, but there’s no response.
I suspect I’ll never get refunded. It’s impossible to get a human response. It’s all AI.
I wish I had read some of these reviews first and not wasted my money and time on this company.

Order #36127419

Very good customer service! I’m impressed!

Order ID: 31459113
love it! bought two photo books recently for less than 500 kr including levering (frakt was more than 100 kr). quality was great. easy to make in online. shipping is a bit expensive.

The level of service I received while talking to the team was great. They listened and understood, and solved my question and problem within a day. The quality of the prints they deliver is great and makes my images really stand out. I use them all the time for all my printing needs.

#34207718

My order included the print of digital posters (plakat) of Arts that I purchase online in some other website, and these came back absolutely beautiful. The prints arrived super fast, high quality and well packed.

The order also included a photo printed in pleksiglass. This was a family picture that I took with my phone. The size was 40x60, and it looks disappointing, pixeled. I think there should be a warning in the website if the resolution of the picture uploaded is not high enough for the selected size. Apart from that, it came nicely packed and also very fast.

I will certainly be using the service again for posters, but for photos only in small size print.

If you can’t provide a 2-3 day turnaround don’t advertise it.
As this was a time critical present I’m deeply disappointed and angry that it’s taken one week to get it produced and handed over to Amazon for delivery, which by the way have now said it’s been delayed until Friday 5th.
I would never use this company if you need anything done for a celebration.

Ordered cups with picture on. They are looking great, and they come fast. I will order more later on.

Easy ordering, but didn’t receive the order. The customer service made a new order to replace the old one.

My packige were lost under transport, but I got great help. New packige on the way free pf charge.

Finding the helpsenter could have been alot easier tho.

After being in contact after getting a product that got ruined after one wash I was very disappointed. At first that could only give a discount on a new hoodie and not send a new product or money back.

But after some time they ended up sending me a new hoodie that I tried washing yesterday with no problem at all.

I would hope that customer service would be better than they was in this case.
I did not get a notification that a new hoodie was on its way either. But I’m happy they fixed my problem.

I have had a fantastic experience with Optimalprint.
I must admit that I have used their services before.
There was no issue, and I am very pleased with the previous orders. This time, I received one of my parcels.
The customer support team promptly answered all my queries!

I had a minor issue with an order once, but it was resolved, and I am satisfied with the outcome.
I was on vacation when the package arrived, which is why it got lost in the return system.
Optimalprint responded promptly and provided me with a full refund on my account.
Here are some additional details about my experience.

I have been using Optimalprint for several years now to design and print Christmas cards, wall calendars, and similar items. I have no complaints. The quality of their products has always been top-notch, and the delivery has been excellent.
on Christmas, I received 50 Christmas cards and envelopes, along with 5 A4 wall calendars. I am delighted with the quality and prompt delivery.
I am truly grateful for the excellent service provided by Optimalprint.

Disappointed. (UK purchase) Compared to Asda the quality is lacking. Asda print a page per month with a blank back. Optimalprint calendars are printed on both sides and on thinner paper. The hanging mechanism is flimsier than Asda. The quality difference reflects the price. Asda are significantly more expensive.