Juvia's Place Reviews 

24,373
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Looking at 3,380 reviews, reviewers had a great experience with this company. Customers frequently praise the high quality and vibrant pigmentation of the various makeup products, especially the eyeshadow palettes and foundations. Consumers also appreciate the reasonable prices and fast shipping times that make the online ordering process smooth and reliable. However, some customers also noted disappointment regarding the strict return policy, mentioning they were unable to return or exchange items that did not match their skin tones. Reviewers occasionally experienced issues with specific lipstick shades not matching expectations or appearing noticeably different from what was shown online. People also mentioned occasional delivery delays or missing items within their received packages.

What people talk about most

Product

Reviewers mention positive feedback about product quality, highlighting vibrant, highly pigmented colors and... See more

Quality

People report positive experiences with quality, highlighting that the products feature amazing pigmentation,... See more

Delivery service

Users describe ambiguous interactions with delivery service, reflecting a high level of disagreement among... See more

Order

Customers consistently note ambiguous experiences with order processes, reflecting a clear division in... See more

Price

Customers had positive experiences with price, consistently highlighting the affordable costs, great sales,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Great product, received timely. Will always purchase over and over again. One liner last about 3 weeks when applied twice a day, daily. Velvety matte, lasts about 3-5 hours. But when I placed my onli... See more

Company replied

Rated 5 out of 5 stars

Juvia’s Place offers high quality products at reasonable prices with fast shipping. I ordered two eye shadow palettes which offer a beautiful array of colors and high pigmentation. I also tried the Lu... See more

Company replied

Rated 3 out of 5 stars

I loved the eyeshadow palette. I am extremely disappointed with the lipstick. The color was nothing as advertised and has an orange tinge to it. Unfortunately I ordered two and won’t be using them b... See more

Company replied

Rated 5 out of 5 stars

I love the velvet matte foundation. It was recommended by a friend who's makeup always looks flawless. It has a beautiful, soft finish and I buildable which is important to me. I especially love the... See more

Company replied


Company details

  1. Cosmetics Store

About Juvia's Place

Written by the company

A world of beauty for you. Vibrant, highly pigmented eyeshadows. Full coverage foundations. Lipsticks infused with hyaluronic acid. Best-in-class brow products and fan faves bronzers, blushes and highlighters. And game-changing skincare.

Our customers are women. Our customers are men. Our customers have skin tones in the fairest fairs to the deepest darks. The Juvia’s Tribe is where we celebrate our customers that come to us from all walks of life.

Created to celebrate the rebels, rulers, and queens of the African kingdoms who honored beauty through their innovative and soulful techniques that we still use today.

Contact info

4.0

Great

TrustScore 4 out of 5

24K reviews

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4.0

All reviews

(24,373)

3,331 reviews in the last 12 months

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Rated 5 out of 5 stars

The lip gloss is great

The lip gloss is great. Love the color! Shipped quickly.

30 August 2026
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Reply from Juvia's Place

We're so happy to hear that you love the lip gloss and its color! We're also glad it shipped quickly for you.

Rated 4 out of 5 stars

Beautiful products

Beautiful products. Unfotunately, one of my lipsticks came broken. The inside of the lipstick fell out when getting ready to use it.

29 August 2026
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Reply from Juvia's Place

We are sorry to hear about the broken lipstick. We appreciate you bringing this to our attention and thank you for your feedback.

Rated 5 out of 5 stars

I love their makeup because you get…

I love their makeup because you get exactly the colors you ask for.

30 August 2026
Juvia's Place logo

Reply from Juvia's Place

We're so happy to hear that you love our makeup and that you're able to find the exact colors you're looking for! Thank you for your wonderful feedback.

Rated 3 out of 5 stars

I didn’t received all of my stuff

I didn’t received all of my stuff

30 August 2026
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Reply from Juvia's Place

We’re sorry you didn’t receive everything from your order. We understand how frustrating it is to have items missing from your package.

Please send us an email with your order number and the best email address to reach you so our support team can review your order and help with the missing items. We appreciate you bringing this to our attention and would be happy to assist further.

Rated 1 out of 5 stars

Didn't like the product

Didn't like the product! Wanted Lipstick instead of lip gloss! I don't use lip gloss. I use lip matte!

23 August 2026
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Reply from Juvia's Place

Thank you for sharing your feedback. We’re sorry the lip gloss wasn’t what you were looking for, especially since you prefer matte lipsticks. We understand that everyone has their own preferred lip finish.

If you’d like help finding a matte lipstick that better suits your preferences, please send us an email.

Rated 5 out of 5 stars

I received my entire order

I received my entire order. Quick delivery. I’ve ordered several times and never had an issue.

30 August 2026
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Reply from Juvia's Place

We are so happy to hear you received your order quickly and that you've consistently had positive experiences with us! We truly appreciate your continued support.

Rated 5 out of 5 stars

Best price and good quality!

Best price and good quality!

30 August 2026
Juvia's Place logo

Reply from Juvia's Place

We are so happy to hear that you found our products to be of great quality and value! Thank you for your kind words.

Rated 5 out of 5 stars

It’s usually a great experience for me

It’s usually a great experience for me, and I’m a big fan of Juvia’s; all Juvia’s products are just authentic.

30 August 2026
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Reply from Juvia's Place

We're so happy to hear that you consistently have a great experience and are a big fan of our products! We truly appreciate your kind words.

Rated 4 out of 5 stars

Products blends well unto the skin

Products blends well unto the skin. Making me looking radiant all day long!

22 August 2026
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Reply from Juvia's Place

We are so happy to hear that our product blends well for you and helps you look radiant throughout the day! Thank you for sharing your positive experience.

Rated 1 out of 5 stars

I paid $35 for nthg

I paid $35 for nthg. The colors don’t match my skin and I know is a surprise box but you all send stuff no one really want. Send some good stuff or mix it with good and not so good

29 August 2026
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Reply from Juvia's Place

Thank you for sharing your honest feedback. We’re sorry the surprise box included shades that didn’t work well for your skin tone. We understand that while the surprise aspect is part of the experience, it can still be disappointing when most of the products aren’t a good fit.

We appreciate your suggestion about having a better mix of products and shades, and we’ll make sure your feedback is shared with our team. If you’d like us to take a closer look at your order or help with product recommendations that may better suit your skin tone, please send us an email with your order number and the best email address to reach you.

Rated 1 out of 5 stars

I have not received the product

I have not received the product

29 August 2026
Juvia's Place logo

Reply from Juvia's Place

Thank you for sharing your feedback. We're sorry to hear that you have not received your order. We understand how frustrating that can be.

Please send us an email with your order number and the best email address to reach you so our support team can look into the shipment and assist you further.

We appreciate your patience and hope to get this resolved for you as quickly as possible.

Rated 4 out of 5 stars

I like the products

I like the products, they came in pretty quick after I ordered. The lip oils don't have any flavor or scent really. The lip stick shades are beautiful! And look like the pictures. Gorgeous packaging too

29 August 2026
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Reply from Juvia's Place

We're so glad to hear you're enjoying our products and that they arrived quickly! It's wonderful to know you love the beautiful lipstick shades and the gorgeous packaging. We appreciate your feedback about the lip oils.

Rated 5 out of 5 stars

My First Order….

I received my first order today and I’m super excited to try on the lip gloss and lip liners. My package arrived perfectly! I’ll definitely be ordering more in the future.

29 August 2026
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Reply from Juvia's Place

We're so happy to hear your package arrived perfectly and that you're excited to try your new lip gloss and lip liners! We appreciate your kind words.

Rated 1 out of 5 stars

Bad colors bit like pictured and bad formula too

The colors of every product I got were not like what they looked like on the website. And I’m not really happy with any of the formulas.
Very poor

22 August 2026
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Reply from Juvia's Place

Thank you for sharing your honest feedback. We’re sorry the shades looked different from what you expected and that you weren’t happy with the formulas either. We understand how disappointing it is when multiple products don’t meet your expectations.

Shade appearance can sometimes vary depending on lighting, screen settings, and individual skin tone or lip pigmentation, but we appreciate you letting us know that the difference was significant for you. If you’d like us to take a closer look and provide recommendations, please send us an email with your order number and the best email address to reach you. We’d be happy to assist with any questions or clarifications.

Rated 5 out of 5 stars

The easiest site to place an order

The easiest site to place an order, no complications, I was really surprised how quickly and easy it was to place my order!!

29 August 2026
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Reply from Juvia's Place

We're so glad to hear you found our ordering process quick and easy! We strive to make it as simple as possible for our customers.

Rated 5 out of 5 stars

Love the lip liners they are creamy and…

Love the lip liners they are creamy and pigmented. They are of good quality and the price is right. The products was delivered in a timely manner

28 August 2026
Juvia's Place logo

Reply from Juvia's Place

We're thrilled to hear how much you love our lip liners! It's wonderful to know that you find them creamy, pigmented, and of great quality. We also appreciate you mentioning the timely delivery.

Rated 5 out of 5 stars

Product arrived very quickly

Product arrived very quickly. Great coverage. Love it! Will definitely order from them again.

29 August 2026
Juvia's Place logo

Reply from Juvia's Place

We're so happy to hear that your product arrived quickly and that you love the great coverage! We appreciate your positive feedback and look forward to your next order.

Rated 5 out of 5 stars

The color fit the description perfectly…

The color fit the description perfectly . They are nice and thick like i love my glosses to be. A+++ all around.
I have a cool undertone, so I picked the shades that would complement that.

29 August 2026
Juvia's Place logo

Reply from Juvia's Place

We're so happy to hear that the color of your glosses perfectly matched the description and that you love their thick consistency! We appreciate your kind words.

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