I received a Cannondale e-MTB on 15th July. I had decided to pay extra fee for assembly and start-up service. Upon arrival I quickly found out that the service has not been done:... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
So, at the beginning I had second thoughts about the site because I've never order something before. My experience was excellent, I bought a specialized Levo SL ohlins in extremely good price. I... See more
Company replied
Ordered a Specialized Tarmac SL7 bike from IBK. Everything goes OK the communication with Eduardo was without any problem, we changed emails each other a lot, if I should say only one negative thing,... See more
Company replied
There was a double issue with delivery; IBK received the product late which followed by further delays due to courier problem. It essentially took over 15 days for a stem to land and my doormat. Ot... See more
Company replied
Company details
- Bicycle Store
- Activewear Store
- Bicycle Rental Service
- Bicycle Repair Shop
- Bike Accessories Store
- Road Cycling
Written by the company
Tienda de ciclismo y deportes al aire libre. Trabajamos con las principales marcas del mundo y realizamos envíos exprés a toda Europa directamente con DHL. Ofrecemos un servicio de máxima calidad alineado con las necesidades del cliente. Somos una empresa europea ubicada en el norte de España.
IBKbike - Specialized Brand Store.
Written by the company
- Mecánicos profesionales certificados por Specialized.
- Tratamos a nuestros clientes con amabilidad, respeto y ofrecemos un asesoramiento personalizado a las necesidades de cada cliente.
Envío rápido a toda España. Pago con 3D Secure.
Envío gratis en todos nuestros productos. 100% asegurado.
Tratamos a nuestros clientes con amabilidad, respeto y ofrecemos un asesoramiento personalizado a las necesidades de cada cliente.
Contact info
Polígono Benta-aldea 26, 20270, Anoeta, Spain
- +34 843 99 99 53
- info@ibkbike.es
- ibkbike.es
4.5
Excellent
611 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 94% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Super dispuestos y proactivos incluso…
Super dispuestos y proactivos incluso en agosto! Mi bici llego en 7 días naturales pese al periodo vacacional
15 August 2026
Reply from IBKbike.es
Hola Juanvi,
Muchas gracias por tu valoración y por compartir tu experiencia con nosotros.
Nos alegra saber que has quedado satisfecho con la atención recibida y con nuestro servicio. Comentarios como el tuyo nos ayudan a seguir mejorando día a día.
Un saludo de todo el equipo IBK.
Lack of professionalism in their customer service.
I received a Cannondale e-MTB on 15th July. I had decided to pay extra fee for assembly and start-up service.
Upon arrival I quickly found out that the service has not been done:
Flat tyres (tubeless). (I found out on my first ride!)
Noisy front disc brake.
Problems with connecting the handle gear shifter
I have claimed money back for start-up fee an even sent them photos and videos of the problems. Problems like these would not have occurred if their service had been made.
Now, 3 weeks into the “discussion”, they ask me to go to another dealer to have them to do the same claim! And they have never commented on my forwarded documentation which was sent onward to another department.
This, they could have asked me to do in their first mail to me !!
And their mails keep ending in my unwanted email tray, as they send from different mailboxes.
I give up.
Conclusion: As I have also read other complaints on Trust Pilot about their on-line shop, I can only conclude that they lack of professionalism.
Supp. after answer from IBKBike:
Sadly, no comment on refund of my EU 60,- fee.
8 August 2026
Unprompted review
Reply from IBKbike.es
Dear Hans Christian Overbeck,
We are sorry to hear that you are not satisfied with your experience. We would nevertheless like to clarify some of the points mentioned in your review.
Regarding the tyres, bicycles cannot be shipped with the tyres fully inflated for transport and safety reasons. Therefore, it is normal that they may require inflation when the bike is received and before the first ride.
Regarding the front disc brake noise, this does not necessarily indicate a defect. Brake noise can be influenced by several factors, including the temperature of the disc and pads, humidity, pressure and the conditions in which the brakes are being used. Some noise during braking can therefore occur without there being a mechanical fault.
Regarding the Shimano gear shifter, as this was not operating correctly, we recommended that you visit an official Shimano distributor in your country so that they can assess the issue and manage the warranty procedure locally if necessary. We understand that this may not have been the solution you expected, but in these circumstances it is usually a much quicker and simpler option than having to pack the bicycle again and send it back to us. This would avoid additional work and inconvenience for you, as well as considerably reducing the time required to resolve the issue.
Regarding the different email addresses from which you received replies, this was because you contacted us through different communication channels, and each department or channel responded to your requests accordingly. We always try to respond to all enquiries received so that customers are not left without an answer.
We are sorry that you feel that your experience did not meet your expectations, but we hope that these explanations help clarify the situation and the solutions that were proposed.
Kind regards.
Reply from IBKbike.es
Hello Mark,
Thank you for your kind words and for taking the time to rate us.
We’re delighted to hear that you were pleased with our service and customer care.
Best regards from the whole IBK team.
Quick shipment, warranty works.
The bike arrived to finland from spain in one week. Very fast. There was a problem with the bike, but they handled the warranty claim and the manufacturer agreed to send a new part even I had tried to fix the problem myself and had probably voided the warranty.
10 June 2026
Unprompted review
Reply from IBKbike.es
Hello Buho,
Thank you very much for your feedback. We’re delighted to hear that you were pleased with the service and the attention you received. We’ll continue to work hard to ensure we always offer the best possible experience.
Best regards from the whole IBK team.
Reply from IBKbike.es
Estimado Sergi,
Lamentamos que hayas tenido esa percepción.
Nuestro objetivo es mantener informados a nuestros clientes durante todo el proceso de compra, por lo que enviamos los correos electrónicos necesarios relacionados con la confirmación del pedido, la preparación del mismo, el envío con la información de seguimiento y, posteriormente, una solicitud de valoración de la experiencia de compra.
Si te refieres a correos promocionales o newsletters, estos se reciben únicamente cuando existe una suscripción al boletín de noticias. En cualquier momento puedes darte de baja de estas comunicaciones mediante el enlace habilitado para ello en los propios correos electrónicos.
Recibe un cordial saludo.
I ordered 2 bikes -the suport from…
I ordered 2 bikes -the suport from order to delivery was exceptional -they packed the bikes so good for transport etc (from Spain to Romania)
16 April 2026
Unprompted review
Reply from IBKbike.es
Hello OGC,
We really appreciate your feedback and the trust you have placed in our team. We are delighted to hear that the service we provided met your expectations.
Best regards from the whole IBK team.
Item did take a little longer to arrive…
Item did take a little longer to arrive but once chased the customer service were great and item delivered, my son was very pleased it his helmet!
20 December 2025
Reply from IBKbike.es
Hello Joanne,
Thank you very much for your review and for sharing your experience with us.
We are delighted to hear that you were satisfied with the attention you received and with our service.
Comments like yours help us to continue improving every day.
Best regards from the entire IBK team.
Everything went smoothly
So, at the beginning I had second thoughts about the site because I've never order something before.
My experience was excellent, I bought a specialized Levo SL ohlins in extremely good price.
I've also changed my order before shiping and everything went smoothly.
Communication via email was really good and the bike arrived earlier from the expected date.
Thank you guys!
15 January 2026
Unprompted review
Reply from IBKbike.es
Dear customer,
Thank you very much for your review and your kind words.
We are delighted to hear that you were satisfied with our service and customer care.
Best regards from the entire IBK team.
Someone picks up the phone
There was a double issue with delivery; IBK received the product late which followed by further delays due to courier problem. It essentially took over 15 days for a stem to land and my doormat.
Other deliveries with IBK have been fine. The reason for the 5 star rating is that someone actually promptly picks up the phone and fixes the problem.
20 December 2025
Reply from IBKbike.es
Dear David,
First of all, we would like to thank you for placing your trust in us by placing your order in our online shop.
We really appreciate you taking the time to share your experience. We’re sorry for the delays you experienced with the delivery of the stem, which were caused first by a late arrival from our supplier and then by unforeseen courier issues. We understand how frustrating waiting over 15 days can be.
It’s very encouraging to hear that our team was able to assist you promptly over the phone and resolve the situation to your satisfaction. We always strive to provide quick and personal support when issues arise, and your feedback reinforces the importance of that approach.
We’re glad to know that your other experiences with IBK have been smooth, and we appreciate your 5-star rating despite the delivery challenges.
We look forward to serving you in the future and hope you will continue to rely on us as your trusted cycling shop.
Kind regards,
5 star Experience
It was a great experience from start to finish. I would give Rosi 6 stars if I could.
25 October 2024
Unprompted review
A great experience from Start to Finish
I was a little apprehensive buying a £4,000 bike from an unknown seller in Spain (I live in the UK). But there was no need. This company was very professional and helpful from start to finish. Eduardo and Iraitz were great. My bike, a Stumpjumper Pro Evo, arrived in perfect condition.
20 August 2024
Only sent part of my order
Only sent part of my order. When I contacted them they were unhelpful and Did not send the missing items.and no responses to my emails. Just ignored me!
18 July 2024
Reply from IBKbike.es
Hello,
We have checked in our warehouse and the complete order has been shipped.
If you are missing any item, at the time of receipt of the order, it must be reviewed and recorded to the carrier to generate the issue, but we can not do anything if it is not done and no photos are sent and also signed as compliant on delivery.
Terrible and incompetent service and communication.
Eduardo and Rosy friendly and helpful? Folks, what are you writing about? Here's my real-life experience of ordering and communicating.
I ordered an S-Works helmet on 11.04.24. The date of receipt was 16.04.24. Shipping in Spain!
In fact, it was sent on 18.04.24. The sender made a mistake in the address, so on 19.04.24 I received a notification from the shipping company Seur about the error and the impossibility of delivery.
I reported this to the store, wrote both in chat and by mail, communication is very difficult, they did not respond to the duty, ended the chat on open questions, literally cut off communication.
As a result, on 24.04.24 they corrected the address.
As of 02.05.24, I have not received the package. It was impossible to establish her whereabouts, and she did not respond to letters and chat. A phone call was also unsuccessful.
On 03.05.24, I contacted Seur and found out that the tracking number had changed along with the address, which made it difficult to track.
I repeatedly asked Ibkbike to cancel the order and refund my money, but they ignored me and never apologized.
The result is 3 weeks of delivery in Spain. It's scary to imagine how long international shipping is.
Terrible service! I strongly do not recommend this store. Overpay a couple of euros and save yourself time and effort by avoiding dealing with incompetent people.
3 May 2024
Unprompted review
Reply from IBKbike.es
We ship hundreds of international orders per week without any problems and customers are satisfied. Service feedback confirms it.
It was shipped on the correct date, but there were problems in the transport, something that we cannot control.
Your phone number was not valid at delivery and did not allow us to contact you.
You did not accept the SEUR delivery and the goods must be received back at our facilities to proceed with the refund.
We hope to solve the incident soon and that you will be able to value again the service opinion.
Friendly and helpful contact person…
Friendly and helpful contact person Eduardo, safe package shipment to Poland according to estimated arrival time. Definitely recommend.
28 March 2024
Unprompted review
Reply from IBKbike.es
Thank you for sharing your positive experience! We're glad to hear that Eduardo provided friendly and helpful service and that your package arrived safely and on time in Poland. Your recommendation is greatly appreciated. If you need anything else in the future, feel free to reach out.
Specialized Tarmac SL7
Ordered a Specialized Tarmac SL7 bike from IBK. Everything goes OK the communication with Eduardo was without any problem, we changed emails each other a lot, if I should say only one negative thing, it was unable to reach them on phone only via email.
The ordering and shipping method to Hungary was first class, so I would buy again here without any question.
19 January 2024
Unprompted review
Reply from IBKbike.es
Thank you for sharing your feedback on your experience with IBK. It's great to hear that the communication and ordering process went smoothly for you. If you have any more questions or if there's anything else we can assist you with, feel free to let us know. We're here to help!
Fast and efficient
Excellent response to my questions, fast delivery, with constant updates from delivery company, would use again and recommend
21 March 2022
Reply from IBKbike.es
thank you Steve!
I Perfect Service
I spoke to the bike shop on line and over the phone, considering i am from the UK i was very impressed with how they went about dealing with me. I purchased a Levo SL and it turned up with 10 days and would defiantly recommend them to all. The price was right and the product perfect, they even swopped my brakes round prior to sending.
18 May 2021
Unprompted review
Reply from IBKbike.es
Thank you for your feedback Paul, we hope you enjoy cycling very much.
Totalmente recomendable
30 April 2021
Fast and efficient
Fast and efficient, I was dealt with all in English. Purchased a top end S works Venge. Great bike. All done on-line, you can trust these guys they know their stuff!
29 March 2021
Reply from IBKbike.es
Thank you very much for your feedback Kevin, we will continue to do our best to ensure you have a good service at all times.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.