I’m a repeat customer and have always been happy with the olive oil, DHL let me down with not doing next day delivery but that is nothing to do with them. Would definitely recommend
Company replied
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See what reviewers are saying
This store is a treasure trove of quality products and friendly faces. I adore their deli section, where I often pick up fresh sandwiches and salads for lunch. Everything is made daily, and you can... See more
Delivery box badly damaged on arrival, arrived at least 24 hours late (so chilled products not chilled), 2 tins dented and one jar of lentils lacking liquid so layer of black lentils at the top.... See more
Good choice of good quality Spanish products. Unfortunately, let down but courier (not Iberica’s fault). Company offered a partial refund, however whole day delay in delivering frozen products made th... See more
Company replied
Company details
- Cured Ham Store
- Cheese Shop
- Gourmet Grocery Store
- Grocery Delivery Service
- Meat Wholesaler
- Seafood Wholesaler
Written by the company
We are an award-winning importer of authentic and traditional Spanish products, our main aim is offering a unique range of products, carefully selected in person. Our portfolio includes more than 300 products, from 50 different suppliers, many of whom are dedicated family businesses that have farmed for generations. We are based in Henfield, where we have cold rooms for refrigerated products and we hold a 5 star hygiene rating, our premises being approved for food preparation by the local authority. We work with many of the best food establishments in Sussex and London, which seek to provide authentic Spanish flavors to their customers. We use overnight courier for nation wide deliveries!
Contact info
Unit 25, Winterpick Business Park, BN5 9BJ, Henfield, United Kingdom
- 01273 590282
- customerservice@ibericafood.com
- ibericafood.com
4.5
Excellent
813 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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I’m a repeat customer and have always…
I’m a repeat customer and have always been happy with the olive oil, DHL let me down with not doing next day delivery but that is nothing to do with them. Would definitely recommend
27 August 2026
Reply from Iberica Food
Thank you very much, Adrian, for your 5-star review and for being a repeat customer. We’re delighted to hear that you continue to enjoy our olive oil.
We’re sorry to hear about the delay with DHL and really appreciate your understanding. Thank you for your continued support and recommendation — it means a great deal to us.
Iberica Food Team.
Late delivery
The website said next day delivery, but it wasn’t delivered for 5 days. When I contacted them to raise a complaint, I was ignored.
1 August 2026
Reply from Iberica Food
Good morning James,
We’re sorry to hear that your delivery took longer than expected. We understand how frustrating this can be, particularly when next-day delivery was anticipated.
We have reviewed our email records carefully, but unfortunately we have been unable to locate any complaint or correspondence from you regarding this order. Had we received your message, we would certainly have responded and done our best to assist.
We take customer service seriously and would never intentionally ignore a complaint. Please feel free to contact us directly with your order details so we can look into what happened.
Reply from Iberica Food
Hi Roger,
Thank you so much for your 5-star review! We’re delighted to hear that you were happy with the ease and speed of our service.
We really appreciate your support and look forward to serving you again soon!
Best wishes,
The Iberica Spanish Food Team
Brilliant delivery service
Great customer service and super delivery service. Great products to gift
1 July 2026
Reply from Iberica Food
Hi Nuria, Thank you so much for your kind review! We're delighted to hear you were happy with both our customer service and delivery, and that you found our products perfect for gifting. We really appreciate your support and hope to serve you again soon! 😊
Reply from Iberica Food
Thank you so much for your kind review!
We're delighted to hear you enjoyed both our products and our service. Your support means a lot to our team, and we look forward to serving you again soon with more authentic Spanish flavours.
¡Gracias!
The Iberica Food Team
Reply from Iberica Food
Thank you so much for your great review. We hope you enjoy your goodies and look forward to serving you again soon!
Reply from Iberica Food
Thank you very much for your wonderful review!
We're delighted to hear that you were happy with both the delivery service and the product. We really appreciate your support and hope to serve you again soon.
Kind regards,
The Iberica Food Team
Original birthday gift
Very quick & just in time for my Mum's birthday, it was very nice to have something original to send, shame you were out of cheese.
27 June 2026
Reply from Iberica Food
Hi Pippa,
Thank you so much for taking the time to leave a review, and for choosing us for your Mum's birthday - that means a lot to us!
We're really pleased the order arrived in time and that you found something original to send. Sorry to hear the cheese was out of stock when you visited - we do sell through some lines quickly, but we're always restocking, so please do check back or feel free to drop us a message next time and we'll let you know when it's back in.
Thanks again for the kind words, and we hope your Mum had a wonderful birthday!
A very good quality product
A very good quality product. Well worth the price. The best ham I have purchased at this price point compared to two other suppliers.
2 June 2026
Reply from Iberica Food
Hi Mark,
Thank you very much for your review!
We're delighted to hear that you enjoyed the ham and found it to be excellent value for money. It's especially rewarding to know that it compares so favourably with products from other suppliers.
We truly appreciate your support and hope to serve you again soon.
Reply from Iberica Food
Thank you very much for your kind review!
We’re delighted to hear you were happy with the speed of delivery and the quality of the products. We truly appreciate your support and look forward to serving you again soon!
not impressed at all wont buy again but…
not impressed at all wont buy again but that wont worry a big company like them
30 April 2026
Reply from Iberica Food
Hi Kevin,
I’m really sorry to hear that you were disappointed with your experience — that’s certainly not what we aim for.
We may be a growing company, but every customer matters to us, and we do take feedback like yours seriously. If you’re open to it, we’d really appreciate the chance to understand what went wrong and see if we can put things right.
Please feel free to get in touch with us directly.
Excellent product and service
Have ordered the Horchata on multiple occasions. Easy to navigate website, value for money product, well packed and fast delivery- will be ordering again.
30 April 2026
Reply from Iberica Food
Thank you very much for your kind review! We’re delighted to hear that you’ve enjoyed the horchata and found our website easy to use.
It’s great to know that you’re happy with the value, packaging, and delivery speed. We truly appreciate your continued support and look forward to your next order!
I was under a tight timetable and the company responded
I was under a tight timetable and the company was very responsive. I wanted a delivery for the bank holiday weekend and due to a snafu, I was not able to complete the order until the day before the weekend. The company saw to it that they could meet my request and the package was delivered kn time. I am very pleased with his outcome because most companies would not be so flexible! Great service.
27 April 2026
Reply from Iberica Food
Thank you so much for your lovely review!
We’re really glad we could help get your order to you in time for the bank holiday weekend, especially with such a tight turnaround. We always do our best to be as flexible and responsive as possible, so it’s great to hear that made a difference.
We truly appreciate your support and hope to serve you again soon!
Good quality products
Good quality products, nicely and safely packed.
The delivery arrived when scheduled.
7 April 2026
Reply from Iberica Food
Thank you so much for your kind review! We’re really pleased to hear that you were happy with the quality of the products and that everything arrived safely and on schedule.
We really appreciate you taking the time to share your experience, and we hope to serve you again soon!
Reply from Iberica Food
Thank you for your kind review! We’re really pleased to hear you were happy with both the fast delivery and the product. We truly appreciate your support and hope to serve you again soon.
Very quick from ordering
2 April 2026
Reply from Iberica Food
Thank you so much! We’re really happy to hear your order arrived quickly 😊 Looking forward to your next order!
Reply from Iberica Food
Dear Claudio, we are very sorry to hear about your experience and we completely understand your frustration. We have checked your order and can confirm that it has been delivered today. Due to the Easter period, our couriers have experienced some delays which unfortunately affected delivery times. We sincerely apologise for the inconvenience caused and appreciate your patience and understanding. If there is anything else we can assist you with, please do not hesitate to contact us.
Great service and quality
Easy website to navigate and to order. The order was delivered on the following business day. When I sent an email query about delivery timelines I got an immediate response. And - most important - the quality of the sausages and ham is very good and delicious.
25 March 2026
Unprompted review
Reply from Iberica Food
Thank you very much for your kind words! We’re delighted to hear that you found our website easy to use, that your order arrived promptly, and that our team was able to assist you quickly with your query. Most importantly, it’s fantastic to know that you enjoyed the quality and flavour of our products. Your feedback truly means a lot to us, and we look forward to serving you again soon.
Great shopping experience!
Great shopping experience!
Easy to find and navigate the website, good selection of products. They arrived next day with no issue, a few cans had a bit of a dent as they hit each other on the way but it was minor and everything arrived well. Delicious food :) Will be ordering again!
2 March 2026
very good!!
5 March 2026
Reply from Iberica Food
Thank you, Fabian, for your 5‑star review! We really appreciate your support and are glad to hear you had a great experience with us
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