InPost - Paczkomat, Kurier Reviews 

29,015
TrustScore 4.5 out of 5

4.3

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Rated 5 out of 5 stars

Amazingly fast and efficient. Delivery on Saturday, even when I ordered on Friday 3pm. Excellent communication (e:mail, SMS) and I recommend their application. Automated parcel machine with easy c... See more

Company replied

Rated 2 out of 5 stars

Delivery times have gotten worse over time. The takeover by FedEx hasn't helped the service. There's no after-sales service—no responses to either the contact form or complaints. I don't even rece... See more

Company replied

Rated 5 out of 5 stars

In Post provides excellent service quality. They genuinely try their best to resolve client issues and offer real customer support, unlike DHL, which only relies on AI chats that essentially tell yo... See more

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Rated 5 out of 5 stars

This is the most convenient post/delivery service I ever used. I prefer contactless delivery in post boxes because it's better than staying home all day just to wait for a courier; the retrieval proce... See more

Company details

  1. Courier and Delivery Service

About InPost - Paczkomat, Kurier

Written by the company

Jesteśmy liderem w oferowaniu nowoczesnych usług logistycznych i pierwszą firmą w Polsce, która stworzyła sieć automatów Paczkomat® - ponad 25 000 samoobsługowych punktów nadania i odbioru paczek, czynnych 24/7. Dzięki innowacyjnej technologii, umożliwiliśmy odbiór przesyłek wygodniej, taniej i z korzyścią dla środowiska. Automaty Paczkomat® zwiększyły wydajność usług logistycznych, a o ich sukcesie zadecydowała też szybkość dostaw - aż 98% przesyłek dostarczanych jest już następnego dnia po nadaniu!

nadaj paczkę inpost mobile

Paczka do wysłania?

Written by the company

Nadaj w apce InPost przez dowolny Paczkomat®

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

29K reviews

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4.3

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(29,015)

7,588 reviews in the last 12 months

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Rated 1 out of 5 stars

Horrible courier service

Horrible courier service. This stupid kid tried to deliver my parcel when I was at job. No some calls, nothing! After that this bastard was just cancel delivery and returned the parcel to the sender from China! It was blow my mind. Use this service only for pachka punky no more stupid couriers!

24 August 2026
Unprompted review
InPost - Paczkomat, Kurier logo

Reply from InPost - Paczkomat, Kurier

Przykro nam z powodu Twoich doświadczeń z dostawą. Prosimy o kontakt przez formularz: https://inpost.pl/formularz-kontaktowy, abyśmy mogli zweryfikować tę sytuację.

Rated 5 out of 5 stars

quick delivery (around 11 hours)

quick delivery (around 11 hours)
the pickup point is really close
the app is competent and just works

26 August 2026
Unprompted review
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Reply from InPost - Paczkomat, Kurier

Dziękujemy za pozytywną opinię i cieszymy się, że jesteś zadowolony z naszych usług!

Rated 2 out of 5 stars

InPost keeps redirecting my parcels

InPost keeps redirecting my parcels to different lockers instead of delivering them to the Paczkomat I selected.

I understand that occasionally a locker may be full, but when this happens repeatedly, it defeats the whole purpose of choosing a specific pickup location. I select a particular Paczkomat because it is convenient for me — not so that I have to travel somewhere else to collect my parcel.

If a location regularly does not have enough capacity, InPost should increase its capacity or improve logistics instead of shifting the inconvenience onto customers.

This has become extremely frustrating, especially because convenience used to be one of the main reasons I preferred InPost.

18 August 2026
Unprompted review
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Reply from InPost - Paczkomat, Kurier

Vitalii, dziękujemy za podzielenie się swoją opinią. Przykro nam, że napotkałeś trudności z odbiorem przesyłek. Prosimy o kontakt przez formularz: https://inpost.pl/formularz-kontaktowy, abyśmy mogli zweryfikować sytuację i znaleźć rozwiązanie.

Rated 5 out of 5 stars

Efficient and reliable service

Inpost delivery is always fast and reliable.

10 August 2026
Unprompted review
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Reply from InPost - Paczkomat, Kurier

Dziękujemy za Twoją pozytywną opinię, Tee! Cieszymy się, że jesteś zadowolony z naszych usług.

Rated 5 out of 5 stars

Al went on well

Al went on well

31 July 2026
Unprompted review
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Reply from InPost - Paczkomat, Kurier

Dziękujemy Ben za pozytywną opinię! Cieszymy się, że wszystko poszło dobrze.

Rated 1 out of 5 stars

It's a pity there's no option to give…

8It's a pity there's no option to give 0, they don't deserve 1.

They damaged 5 out of 11 our internal parcels, all 11 were not delivered in time, 5 were sent back without delivering to the delivered address without even notifying us. Some stuff was lost, some was damaged, they refuse to reimburse it

I don't recommend using their service, even communication is not propriate from their side

30 July 2026
Unprompted review
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Reply from InPost - Paczkomat, Kurier

Bardzo nam przykro z powodu tej sytuacji, Валерія. Prosimy o kontakt przez formularz: https://inpost.pl/formularz-kontaktowy. Zweryfikujemy szczegóły dotyczące przesyłek i postaramy się pomóc.

Rated 5 out of 5 stars

The greatest invention since the wheel.

They should win a Nobel prize for it.

15 July 2026
Unprompted review
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Reply from InPost - Paczkomat, Kurier

Dziękujemy Mark za tak entuzjastyczną opinię! Cieszymy się, że nasze usługi spełniają Twoje oczekiwania.

Rated 5 out of 5 stars

Super!!!!!!!

24 July 2026
Unprompted review
InPost - Paczkomat, Kurier logo

Reply from InPost - Paczkomat, Kurier

Dziękujemy za pozytywną opinię! Cieszymy się, że jesteś zadowolony z naszych usług.

Rated 5 out of 5 stars

Smooth service

Constant updates and app in English. Would recommend anyday

24 July 2026
Unprompted review
InPost - Paczkomat, Kurier logo

Reply from InPost - Paczkomat, Kurier

Dziękujemy Ken za pozytywną opinię! Cieszymy się, że nasze aktualizacje i aplikacja w języku angielskim spełniają Twoje oczekiwania. Polecamy się na przyszłość!

Rated 5 out of 5 stars

The best servis

The best servis

23 July 2026
Unprompted review
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Reply from InPost - Paczkomat, Kurier

Dziękujemy Tauqeer za miłe słowa! Cieszymy się, że jesteś zadowolony z naszych usług.

Rated 2 out of 5 stars

long delivery time

the time taken to deliver is really long, i waited around 10days to receive, and most of the time, the package is simply sitting somewhere. i wish and thing it could have been delivered few before at leaset

20 July 2026
Unprompted review
InPost - Paczkomat, Kurier logo

Reply from InPost - Paczkomat, Kurier

Przykro nam z powodu opóźnienia w dostawie. Prosimy o zgłoszenie sytuacji przez formularz kontaktowy: https://inpost.pl/formularz-kontaktowy. Postaramy się pomóc.

Rated 5 out of 5 stars

No 1 in Poland

No 1 in Poland - it’s amazing

23 July 2026
Unprompted review
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Reply from InPost - Paczkomat, Kurier

Dziękujemy Mehedy za pozytywną opinię! Cieszymy się, że nasze usługi spełniają Twoje oczekiwania.

Rated 2 out of 5 stars

Non-existent customer service

Delivery times have gotten worse over time. The takeover by FedEx hasn't helped the service.
There's no after-sales service—no responses to either the contact form or complaints. I don't even receive a confirmation that my message was received.
A package has now been stuck at Sortownia for four days without any updates.
It's a shame—they started off well but are clearly on the decline.
I filled out the contact form as instructed, but I haven't received any response at all. Customer service is nonexistent.

13 July 2026
Unprompted review
InPost - Paczkomat, Kurier logo

Reply from InPost - Paczkomat, Kurier

Przykro nam z powodu opóźnień w dostawie. Prosimy o wypełnienie formularza kontaktowego: https://inpost.pl/formularz-kontaktowy, abyśmy mogli zweryfikować status przesyłki.

Rated 1 out of 5 stars

This firm stole my package because I…

This firm stole my package because I left it in the box by mistake. They refuse to return it. I have the number and sticker on the package but they neither return to seller or to me instead they just stole it .I've opened a complaint but they refused it. They are good unless something goes wrong. Thief company stay away.

15 June 2026
Unprompted review
InPost - Paczkomat, Kurier logo

Reply from InPost - Paczkomat, Kurier

Przykro nam z powodu tej sytuacji, Erdem. Prosimy o kontakt przez formularz: https://inpost.pl/formularz-kontaktowy, abyśmy mogli zweryfikować szczegóły i pomóc w rozwiązaniu tej niedogodności.

Rated 5 out of 5 stars

Super

Delivery from Poland to Italy was really fast (2-3 days).
Delivery from Italy to Poland took a bit longer, around 2 weeks. Overall I'm very satisfied with the service, the tracking and the price.

22 June 2026
Unprompted review
InPost - Paczkomat, Kurier logo

Reply from InPost - Paczkomat, Kurier

Dziękujemy Riccardo za pozytywną opinię i cieszymy się, że jesteś zadowolony z naszej usługi! :)

Rated 5 out of 5 stars

Awesome

Awesome, delivered on time in perfect condition

10 June 2026
Unprompted review
InPost - Paczkomat, Kurier logo

Reply from InPost - Paczkomat, Kurier

Dziękujemy, Sharmain! Cieszymy się, że paczka dotarła na czas i w idealnym stanie.

Rated 5 out of 5 stars

easy

easy - clear procedure and with phone app opening is a great feature!

3 June 2026
Unprompted review
InPost - Paczkomat, Kurier logo

Reply from InPost - Paczkomat, Kurier

Dziękujemy za pozytywną opinię! Cieszymy się, że korzystanie z aplikacji i automatów Paczkomat jest dla Ciebie wygodne.

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