Amazingly fast and efficient. Delivery on Saturday, even when I ordered on Friday 3pm. Excellent communication (e:mail, SMS) and I recommend their application. Automated parcel machine with easy c... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Amazingly fast and efficient. Delivery on Saturday, even when I ordered on Friday 3pm. Excellent communication (e:mail, SMS) and I recommend their application. Automated parcel machine with easy c... See more
Company replied
Delivery times have gotten worse over time. The takeover by FedEx hasn't helped the service. There's no after-sales service—no responses to either the contact form or complaints. I don't even rece... See more
Company replied
In Post provides excellent service quality. They genuinely try their best to resolve client issues and offer real customer support, unlike DHL, which only relies on AI chats that essentially tell yo... See more
Company replied
This is the most convenient post/delivery service I ever used. I prefer contactless delivery in post boxes because it's better than staying home all day just to wait for a courier; the retrieval proce... See more
Written by the company
Jesteśmy liderem w oferowaniu nowoczesnych usług logistycznych i pierwszą firmą w Polsce, która stworzyła sieć automatów Paczkomat® - ponad 25 000 samoobsługowych punktów nadania i odbioru paczek, czynnych 24/7. Dzięki innowacyjnej technologii, umożliwiliśmy odbiór przesyłek wygodniej, taniej i z korzyścią dla środowiska. Automaty Paczkomat® zwiększyły wydajność usług logistycznych, a o ich sukcesie zadecydowała też szybkość dostaw - aż 98% przesyłek dostarczanych jest już następnego dnia po nadaniu!
nadaj paczkę inpost mobileWritten by the company
ul. Pana Tadeusza 4, 30-727, Kraków, Poland
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Horrible courier service. This stupid kid tried to deliver my parcel when I was at job. No some calls, nothing! After that this bastard was just cancel delivery and returned the parcel to the sender from China! It was blow my mind. Use this service only for pachka punky no more stupid couriers!
Reply from InPost - Paczkomat, Kurier
quick delivery (around 11 hours)
the pickup point is really close
the app is competent and just works
Reply from InPost - Paczkomat, Kurier
InPost keeps redirecting my parcels to different lockers instead of delivering them to the Paczkomat I selected.
I understand that occasionally a locker may be full, but when this happens repeatedly, it defeats the whole purpose of choosing a specific pickup location. I select a particular Paczkomat because it is convenient for me — not so that I have to travel somewhere else to collect my parcel.
If a location regularly does not have enough capacity, InPost should increase its capacity or improve logistics instead of shifting the inconvenience onto customers.
This has become extremely frustrating, especially because convenience used to be one of the main reasons I preferred InPost.
Reply from InPost - Paczkomat, Kurier
At last you delivered my parcel at the selected locker
Reply from InPost - Paczkomat, Kurier
Inpost delivery is always fast and reliable.
Reply from InPost - Paczkomat, Kurier
8It's a pity there's no option to give 0, they don't deserve 1.
They damaged 5 out of 11 our internal parcels, all 11 were not delivered in time, 5 were sent back without delivering to the delivered address without even notifying us. Some stuff was lost, some was damaged, they refuse to reimburse it
I don't recommend using their service, even communication is not propriate from their side
Reply from InPost - Paczkomat, Kurier
They should win a Nobel prize for it.
Reply from InPost - Paczkomat, Kurier
Constant updates and app in English. Would recommend anyday
Reply from InPost - Paczkomat, Kurier
the time taken to deliver is really long, i waited around 10days to receive, and most of the time, the package is simply sitting somewhere. i wish and thing it could have been delivered few before at leaset
Reply from InPost - Paczkomat, Kurier
Reply from InPost - Paczkomat, Kurier
It is very convenient way to grab your packages/shipments.
Reply from InPost - Paczkomat, Kurier
Delivery times have gotten worse over time. The takeover by FedEx hasn't helped the service.
There's no after-sales service—no responses to either the contact form or complaints. I don't even receive a confirmation that my message was received.
A package has now been stuck at Sortownia for four days without any updates.
It's a shame—they started off well but are clearly on the decline.
I filled out the contact form as instructed, but I haven't received any response at all. Customer service is nonexistent.
Reply from InPost - Paczkomat, Kurier
This firm stole my package because I left it in the box by mistake. They refuse to return it. I have the number and sticker on the package but they neither return to seller or to me instead they just stole it .I've opened a complaint but they refused it. They are good unless something goes wrong. Thief company stay away.
Reply from InPost - Paczkomat, Kurier
Delivery from Poland to Italy was really fast (2-3 days).
Delivery from Italy to Poland took a bit longer, around 2 weeks. Overall I'm very satisfied with the service, the tracking and the price.
Reply from InPost - Paczkomat, Kurier
Reply from InPost - Paczkomat, Kurier
easy - clear procedure and with phone app opening is a great feature!
Reply from InPost - Paczkomat, Kurier
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.