dpd.com.pl Reviews 

13289573997968. Bought something on Alibaba, they used DPD, never arrived. Please Alibaba stop using DPD, they are as reliable as solar power in a cave

DPD returned my parcel to the sender because the pickup point was full. I was never contacted by phone, SMS, or email. Nobody offered an alternative pickup point or home delivery. I only found out that my parcel had been returned after checking the tracking page myself. This is unacceptable customer service and caused unnecessary delays and additional shipping costs. I cannot recommend DPD based on this experience.

Yesterday my parcel was sent back to sender. Courier didn’t contact me in any way.
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Did not deliver package, left at drop location, they do this all the time, easier to drop off packages at one place rather then actually deliver it.

That’s very common to write a review only when sth went wrong but in my case I would like to express my gratitude towards DPD as my mom sent my luggage without a box to another country. DPD didnt take any additional fee and delivered my luggage in 2 days… I’m beyond grateful 🙏

I rely on deliveries because of illness. I’m at breaking point with this company. I’ve lost too much money with parcels not arriving and being unable to chase up anything when I’m very ill. Parcels constantly damaged. Drivers lying and going to wrong doors. It’s disgusting how they treat people. They should be shut down.

Worst delievery company ever, I swear. It genuinely feels like they employ assholes on purpose. First time, they called me at 8am at weekend, I didn't pick up, woke up at 9am and checked the app immediately, there was no option to pick up my parcel that I've been waiting a whole month for at one of their pick up points, they just sent it back to the sender IMMEDIATELY, I called support 2 times but no one answered, just a bot. Worth mentioning that the courier marked my parcel as "denied in delievery" or something like that, I don't remember exactly, which meant that courier had came amd I have personally told them thay I didn't want MY package, they just decided themselves, how cute! I ordered the SAME EXACT thing now, because I DO need my goddamn parcel, waited another three weeks and been waiting the whole morning, since 9am (now its nearly 12pm) for them to come or call. None of that happened. But what's important is that in the app my parcel's status is "failed to delievery" while they never even attempted. Both times it was the same courier too, f you, Bartek

DPD is the worst courier company. The courier probably maked a hole in my parcel and tried to steal something from it. The parcel was also completely wet, and if it weren't for my good duct tape, it probably would have fallen apart. The contents, although wrapped in bubble wrap, were damaged and broken. I would really like to add photos here photos, including one taken by the courier when he dropped off the parcel with a hole! The DPD courier delivered the parcels to me while I was at work. DPD refused to accept my complaint because I didn't complete the complaint form with the courier upon delivery. I instead notified DPD of the situation after I got home from work. I then found my parcels in a public place. But it was too late for DPD. How could I have done that? The courier left the parcels in the stairwell right by the front door of a building housing several families without notifying me, only to find the delivery confirmation email later. Someone could have simply stolen my parcels. This was my first time using DPD for parcel delivery, and I deeply regret it! I've never had any problems with GSL and DHL, both of which I've used before! Be warned – DPD is the worst courier company, and the courier will just drop your parcels and quickly run off, leaving you with no complaints! Don't use DPD!!!

I'm waiting for a very important package from the bank. Some idiot delivered it, but not to my house. Who do they employ at this company? This isn't the first time. WORST COMPANY.

Ihave never had so many problems with a single package. First, in Germany they changed the delivery address and it almost ended up 120 km away from me if I hadn’t intervened. Of course, this caused long delays and a lot of waiting.
Then, on the delivery day, I was outside all morning waiting for the courier. No one showed up. I checked the app and saw “delivery attempt failed” — even though the courier never came to my house and didn’t call me.
I absolutely do not recommend this company. Avoid it and use a competitor instead.

I redirected package to the parcel machine in their app. One day later I noticed there is a second package from the same company. So I thought they send half of the things in the separate package and I redirected it too.

Few days later in the second one, there was a new status: returned to the sender without any try to delivery or any contact from their side.

After a call they told me that is my fault, because those two packages are the same one package, which was generated by the system and it's explained somewhere on their website... Consultant told me, second package was generated because it was too big for the machine and I "shouldn't" order redirection to the parcel machine in the first place.

So instead of making a call and making their app working properly, they just returned it.

I will never order anything again with the DPD.

I think this the worst delivery service I have ever encountered! I sent a package (coffee mug) with them, and it arrived with a broken handle. I reported and sought claims for the cup, together with logistics cost incurred and their intrinsic bureaucracy took them over two weeks to respond and find a solution, they rejected to settle the claim. This is the second time I have had bad service with this company. Early last year they delayed an important and fragile package due to lack of adherence to common sense. During the review of my case, I asked for the decline letter to be sent in English and they said they only send documents in Polish! I highly don't recommend it better use a pigeon, or better yet use InPost instead.

Do not contact the "angielski" department. Ms Weronika will tell you off (usually due to her not understanding English) and will refuse to help. Extremely rude. This is a regular occurrence, not a one-off situation.

the worst parcel delivery service, employed drivers, not all but most of them are thieves, they steal packages... what a bunch of degenerates

3 months ago I received an international parcel from DHL. It was stolen for 1000 PLN (250 EUR). The service itself documented that they provided a parcel weighing 6 kg, but received 2.2 kg, of which about 0.7 kg is the weight of the packaging itself. I called, wrote, received a message that they did not have these things, but they would look for a month and write back to me. They wrote back exactly a month later that they had not found anything. They told me to write to the German DHL website. I received the same thing. I have been waiting for 1.5 months and there is no answer. If the case is not resolved in the next 14 days, I will file a lawsuit. Parcel number: CJ075202179DE

trash as always. they are not answer the phones and also always the same s. Not at home. at the same time I'm waiting front of the door.

Not every time, but most of the time (after my several attempts to use their service):

* DPD can lose your package during the delivery;

* DPD is expecting you to sit and wait for the courier for an entire day: DPD will email you "We will try to deliver your package tomorrow and will let you know when to expect the courier at your address" and won't let you know after, courier will arrive when it's handy for him/her, because of the previous very likely won't find you at home, and you'll receive another email "delivery unsuccessful, we'll retry later" (I suggest you call them back the moment you receive this, and check if you have a missed call too -- call back that number);

* DPD couriers can leave the package at your door without checking if someone's at all home; one time a courier left the package at the moment I answered "a moment please, opening" -- I opened the door -- package was on the floor, and there was no courier already.

This is the worst courier. Once again, the package has been sitting at the sorting facility for eight days and no information has been obtained. This is the third time. This company should not exist.

Out of all parcel carriers.This one has the worst customer service basically all the calls are transferred to bot and bot works terribly bad.

Poor delivery . Cardboard box left in middle of garden 10 paces from covered front door . Lazy. Careless. Really poor experience . Have reported to retailer