i-bidder.com Reviews 

639
TrustScore 2.5 out of 5

2.4

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Review summary

Created with AI, based on recent reviews

Looking at 82 reviews, most reviewers were unhappy with their experience overall. Many people were dissatisfied with pricing, frequently encountering hidden or excessive fees that significantly increased final costs. Customers often received products that did not match descriptions, were damaged, or had missing parts. Poor customer service was also reported, noting unhelpful support and the company disclaiming responsibility. Conversely, some customers experienced positive interactions with professional, responsive representatives who helped resolve issues. A few people also found the platform itself worked well for bidding, and some were satisfied with products, finding good value or bargains.

What people talk about most

Product

Reviewers mention ambiguous feedback about product quality and accuracy of listings. Many customers report... See more

Website

Customers consistently note ambiguous experiences with the website, with some expressing significant... See more

Price

Clients share negative opinions on price, frequently citing excessive and hidden charges that significantly... See more

Customer service

Consumers find customer service to be ambiguous, with some reviewers reporting very positive experiences. For... See more

Customer communications

People report ambiguous experiences with contact, with many reviewers expressing frustration over... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Used by some good auction houses. But be WARNED...also used by auction houses who make you sign up for a bank account to pay. Eama absolute s.it House of a company. Won't give out any pick up or... See more

Rated 1 out of 5 stars

This aution has the worst customer care even the director says he hasn’t got time to put there mistakes wrong .i come to this aution once a week and one in every 4 weeks all goes smooth . The rest of... See more

Company replied

Rated 1 out of 5 stars

This full site is a SCAM, don't get me wrong there are a FEW small deals but they are few and far between. They manipulate the prospective customer from the moment they grab your attention. "A WEA... See more

Company replied

Rated 1 out of 5 stars

Misleading Item description, ridiculous shipping costs were the least of the problems: Parts missing, item not working AT ALL.. When I complained, they just said they were not responsible and refer... See more

Company replied


Company details

  1. Online Auction Service
  2. Online Marketplace

Information provided by various external sources

Branded surplus stock direct from major retailers with up to 85% off RRP. The UK's largest digital auction marketplace for retail returns and surplus consumer product.


Contact info

2.4

Poor

TrustScore 2.5 out of 5

639 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 60% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.4

All reviews

(639)

81 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Quick response

Quick response, well done team.

I had a miss delivery of few items which got lost in transit, this was resolved quickly after I contacted customer service

15 July 2026
Unprompted review
Rated 1 out of 5 stars

Ibidder dont care about the would be bidders!!

I bid on an item via Ibidder list and was told by the auctioneer that my bid was unsuccessful. They later contacted me and said they had reconsidered and I had now won the vehicle. I told them that I had purchased another after being told no. They demanded money, I thought about it and was going to send them £500 as a "compensation amount" that they requested (after making threats!. I tried to raise a bank transfer and my bank (Nationwide) rang me and said "DO NOT TRADE" with this organisation! I contacted ibidder regarding the matter and I spoke to them at length. I was told that the auctioneers were being watched given the huge problems and comments on Trustpilot and previous complaints. I later found out after registering for an auction that there is negative comment on my ibidder account hence some auction sites not registering me. I told ibidder that they knew the history and making a one sided "bad bidder" decison was wrong. Making this unilateral negative “punishment” without any consideration of multiple negative customer feedback (look at trustpilot as I previously told you) to you is disgraceful and disrespectful. They do not want to Know...dont use them register for your own auctions.

7 July 2026
Unprompted review
Rated 4 out of 5 stars

Evangeline has been professional

Evangeline has been professional, responsive, and courteous throughout my case. She has kept me informed, listened to my concerns, and helped facilitate communication with the auction house. While the dispute itself is still ongoing and has not yet been resolved, I appreciate the high standard of customer service she has provided. Thank you for your continued support.

7 July 2026
Unprompted review
Rated 5 out of 5 stars

Great place to pick up bargains

Great place to pick up bargains, most items are Amazon returned parcels and are nearly all brand new stock, occasionally you'll get a damaged item but it's worth the chance because of the super low prices.

11 June 2026
Unprompted review
Rated 1 out of 5 stars

had a very disappointing experience…

had a very disappointing experience with iBidder.

I spent around £500 on a lot, and what I received was completely different from what was advertised. One item was missing, another item was not even the one I had actually won in the auction, and the rest of the items were in terrible condition – heavily rusted, damaged, peeling, and completely unusable.

The listing stated that the items were “unchecked”, but that is not an excuse for selling goods that are obviously in such poor condition. The photos in the listing showed brand-new products in their original packaging, creating the impression that the items were at least in usable condition. What I received looked nothing like the advertised images. There wasn’t even any original packaging.

To make matters worse, their customer service is terrible. The only way to contact them is by email, and they barely respond. After several emails, the only offer I received was a refund of 10% of the value of the missing item only, completely ignoring the fact that the entire lot was not as described. When I rejected that offer because the whole lot was affected, they simply stopped responding altogether.

Based on my experience, I do not consider this company trustworthy. I feel like I have wasted £500 on items that are essentially worthless. I would strongly advise anyone considering buying from iBidder to think twice before spending their money.

5 May 2026
Unprompted review
Rated 1 out of 5 stars

Stay away from this platform

Stay away from this platform. In my experience, it is full of dishonest sellers, and i-bidder offers little to no support when things go wrong. Delivery charge from £36 changed to £96 and not refunding my item cost which they charge you before sending the delivery note.

I had a very bad experience with Supreme Auctions Ltd and believe I was misled during the transaction. When I contacted i-bidder for help, they simply stated that they are "just a platform" and refused to take any responsibility for the sellers they advertise.

If you choose to use this site, do so at your own risk. Don't expect meaningful assistance from i-bidder if you encounter problems with an auctioneer.

10 June 2026
Unprompted review
Rated 5 out of 5 stars

setting the record straight.

First off the bat and what many people don't seem to grasp is that i-bidder doesn't sell anything, doesn't auction anything.... they are a platform so you can bid on items at auction from home or where ever, yes there's extra costs for bidding remotely, but its up to you to read each auction sites rules on bidding, i bidder isn't responsible for anything at these auctions or its condition that's your responsibility. Want my advice stick to ones that are near your home, and on the viewing day go look and test items yourself. I bidder works well, automatic bidding for you if you want up to your set price....my only gripe is ...no hang on i haven't got any.....

11 June 2026
Unprompted review
Rated 1 out of 5 stars

Used by some good auction houses.

Used by some good auction houses.
But be WARNED...also used by auction houses who make you sign up for a bank account to pay.
Eama absolute s.it House of a company. Won't give out any pick up or delivery details until you pay.
1000+ lots a year we purchase and never had this before...what are they trying to hide....Dose your clients know about your poor service to its customers!
IBidder are their lapdog
Ibidder your loss...Se you in court.

4 June 2026
Unprompted review
Rated 1 out of 5 stars

Stay away from this auction site.

Stay away from this auction site.
I bought a camera that was advertised as a Nikon Z III, but the item I received was only a Nikon Z. This is not what was listed or what I paid for.
I contacted customer support multiple times by email. Each time, I was told that I would receive a response within 48 hours. It has now been over 10 days, and I have not received a single meaningful reply. I have sent several follow-up emails and have been completely ignored.
This experience has been extremely frustrating and disappointing. In my opinion, the company has been misleading and unresponsive when faced with a legitimate customer complaint. I would strongly recommend that potential buyers think carefully before purchasing from this auction site.

29 May 2026
Unprompted review
Rated 5 out of 5 stars

The support I recently received from…

The support I recently received from i-bidder.com, via their customer service agent Vhanj, was excellent.The auction house in question quickly established contact and provided technical data which, hopefully, will assist in a resolution to the issue I raised.

28 May 2026
Unprompted review
Rated 1 out of 5 stars

Ibidder you must vet you suppliers

Ibidder you must vet you supply customers better i have now been let down by 2 of your auction suppliers to the total of nealy 1500 pounds they don't deliver or communicate so you just end up losing your money this is a lessen leart for me so everyone please be aware this site is not safe you might get your goods and you might probably not .

4 April 2026
Unprompted review
Rated 1 out of 5 stars

DONT listen

I used to be with i bidder but got blocked BECAUSE of a emma group i had bough defibs and when i asked what the battery life was they said a year which meant it was old stock and battery life should be 7 years and to buy a battery it wood cost 500 for a new battery so i didnt pay so got blocked THEY ARE ALL FOR THE COMPANYS NOT THE CONSUMER

17 July 2025
Unprompted review

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