Hippo Motor Finance Reviews 

1,034
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 129 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the helpful and professional staff, who are noted for their quick responses and clear explanations. The overall service and user experience are frequently described as fantastic and smooth, with many appreciating the efficiency and ease of the process. Exceptional customer service ensures needs are met without pressure, making interactions pleasant and productive. However, some customers also noted significant issues with the vehicles received, including cars being delivered with serious faults or experiencing malfunctions. A few other people also felt that addressing these product issues involved vehicles being off the road for extended periods and inconsistent communication regarding repairs.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their helpfulness, friendliness, and... See more

Service

Users describe positive interactions with service, highlighting the helpfulness, friendliness, and efficiency... See more

Customer service

People report positive experiences with customer service, highlighting exceptional interactions, quick... See more

User experience

Customers had positive experiences with user experience, describing the interaction as exceptional and the... See more

Product

Consumers find product to be ambiguous, with some reviewers expressing satisfaction with their car purchases,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely brilliant quick service.Any questions i asked were answered promptly. Felt assured all was ok with my new car,as have not been very trusting with car dealers,due to thier own finacial gain... See more

Company replied

Rated 5 out of 5 stars

Wasn’t sure of what I wanted because I was being tossed by different companies. Joe was extremely helpful, took his time to explain the whole process, was very honest, understanding and patient. He un... See more

Company replied

Rated 5 out of 5 stars

Absolutely fantastic service, was approved same day, recieved a call straight away from Jack, he was very helpful, guided me through everything i needed to know, and found me a perfect car within... See more

Company replied

Rated 5 out of 5 stars

Just wanted to say thank you to the amazing Troy at Hippo Peterborough. The whole process from start to finish has been wonderful and he has made it a nice experience for my first car on finance. Woul... See more

Company replied


Company details

  1. Car Dealer
  2. Car Finance and Loan Company

Written by the company

The hassle-free way to find and finance your next car. We are bad credit and zero deposit specialists with nationwide delivery available. Get a decision in minutes with no impact to your credit score. Hippo Finance provide hundreds of customers every month with a simple car finance and vehicle package. Traditional car finance is complicated and we want to make buying a new car simple! Hippo Finance is the very best in car and van finance solutions for those with good or bad credit.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.7

All reviews

(1,034)

132 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A huge thank you to this amazing…

A huge thank you to this amazing company especially to Connor, very professional, helpful,kind and supportive,

17 July 2026
Hippo Motor Finance logo

Reply from Hippo Motor Finance

Hi Jane,

Thank you for your wonderful feedback. We’re delighted to hear Connor provided such professional, helpful, kind, and supportive service. We’ll be sure to pass on your kind words. Thank you for your support.

Team Hippo

Rated 5 out of 5 stars

Outstanding service

An outstanding effort from the team at hippo from choosing a car to driving away in just a few hours. Great service fantastic and very informative communication special mention to Thomas Beeres at the Blackburn office and Raphael in Peterborough who handed over my vehicle. 5 star service from start to finish highly reccomended.

19 July 2026
Hippo Motor Finance logo

Reply from Hippo Motor Finance

Hi Jason,

Thank you for your fantastic feedback. We’re delighted to hear you had such a smooth experience from choosing your car to driving away the same day. It’s wonderful to know Thomas Beeres and Raphael provided informative, professional service throughout. Your recommendation means a great deal to us, and we truly appreciate your kind words and support.

Team Hippo

Rated 5 out of 5 stars

Essa was a great help in all ways…

Essa was a great help in all ways couldn't do enough for me went out of his way in ever from very helpfull man

18 July 2026
Hippo Motor Finance logo

Reply from Hippo Motor Finance

Hi Ron,

Thank you for your wonderful feedback. We’re delighted to hear Essa provided such helpful support and went above and beyond to assist you throughout the process. We’ll be sure to pass on your kind words to him. We truly appreciate your support.

Team Hippo

Rated 5 out of 5 stars

Ruby and Josh were brilliant with there…

Ruby and Josh were brilliant with there communication the whole way though the process

18 July 2026
Hippo Motor Finance logo

Reply from Hippo Motor Finance

Hi Ben,

Thank you for your feedback. We’re delighted to hear Ruby and Josh provided brilliant communication and kept you supported throughout the process. We truly appreciate your kind words and support.

Team Hippo

Rated 5 out of 5 stars

Interaction between me and Hippo has…

Interaction between me and Hippo has been exceptional. They found the car I wanted. Rebecca Palmieri was really helpful. Fine, that’s her job, but it was done in style.

17 July 2026
Hippo Motor Finance logo

Reply from Hippo Motor Finance

Hi Peter,

Thank you for your wonderful feedback. We’re delighted to hear your experience with Hippo has been exceptional and that we were able to find the car you wanted. It’s fantastic to know Rebecca Palmieri provided such helpful service and made the experience stand out. We’ll be sure to pass on your kind words. Thank you for your support.

Team Hippo

Rated 5 out of 5 stars

Great service from start to finish

Great service from start to finish , James was extremely helpful and found me my car .. Liam was fantastic when it came to handing over the car , very helpful and friendly

15 July 2026
Hippo Motor Finance logo

Reply from Hippo Motor Finance

Thank you for the fantastic feedback! We’re delighted to hear James helped you find the right car and that Liam made your handover such a friendly and helpful experience. We really appreciate your kind words.

Team Hippo

Rated 1 out of 5 stars

Don't bother from Facebook ads

Don't bother from Facebook ads. Call you straight away! If you don't qualify nothing back! Akeem. Shame on you. Thankfully I have cash to buy a new car! Stay away from these chancers!

13 July 2026
Unprompted review
Hippo Motor Finance logo

Reply from Hippo Motor Finance

Hi Antony,

We’re sorry that the communication following your application fell below the standard we expect. We have now located your enquiry and are reviewing the contact history with the relevant team. A member of the team will contact you directly to provide a clear update.

Thanks, Chris – Customer Experience Manager

Rated 5 out of 5 stars

Absoulutley brilliant service

Absoulutley brilliant service, very ĥelpful

14 July 2026
Hippo Motor Finance logo

Reply from Hippo Motor Finance

Hi Sean,

Thank you for your feedback. We’re delighted to hear you received absolutely brilliant service and found our team so helpful. We really appreciate your kind words and support.

Team Hippo

Rated 5 out of 5 stars

Great experience the best stuff very…

Great experience the best stuff very friendly the best service

11 July 2026
Hippo Motor Finance logo

Reply from Hippo Motor Finance

Hi Sorin,


Thank you for your wonderful feedback. We’re delighted to hear you had a great experience and found our team so friendly. It’s fantastic to know you received the best service, and we truly appreciate your kind words and support.

Team Hippo

Rated 5 out of 5 stars

Just wanted to say thank you to the…

Just wanted to say thank you to the amazing Troy at Hippo Peterborough. The whole process from start to finish has been wonderful and he has made it a nice experience for my first car on finance. Would highly recommend. Thanks Troy

10 July 2026
Hippo Motor Finance logo

Reply from Hippo Motor Finance

Hi Ryan,

Thank you for your wonderful feedback. We’re delighted to hear Troy made your first car finance experience such a positive one and that the whole process was smooth from start to finish. Your recommendation means a great deal to us, and we’ll be sure to pass on your kind words to Troy. Thank you for your support.

Team Hippo

Rated 5 out of 5 stars

Everything was done with speed and…

Everything was done with speed and efficiency and I was kept up to date at all stages of the process.

8 July 2026
Hippo Motor Finance logo

Reply from Hippo Motor Finance

Hi David,

Thank you for your feedback. We’re delighted to hear everything was handled quickly and efficiently and that you were kept updated throughout every stage of the process. We really appreciate your kind words and support.

Team Hippo

Rated 5 out of 5 stars

Great and helpfull service to help with…

Great and helpfull service to help with bad credit

7 July 2026
Hippo Motor Finance logo

Reply from Hippo Motor Finance

Hi Chris,

Thank you for your kind review! We're so pleased we could help and provide a great service. We hope you enjoy your new car, and thank you for choosing us.

Team Hippo


Rated 5 out of 5 stars

Absolutely brilliant quick service.Any…

Absolutely brilliant quick service.Any questions i asked were answered promptly.
Felt assured all was ok with my new car,as have not been very trusting with car dealers,due to thier own finacial gain rather than the needs,requirements,satisfaction of customers.Highly recommend,especially if credit isnt great.

9 July 2026
Hippo Motor Finance logo

Reply from Hippo Motor Finance

Hi Nadeen,


Thank you for the fantastic feedback! We’re delighted to hear you received quick, helpful service and felt reassured throughout your experience. It’s great to know the team answered your questions promptly and helped you feel confident in your new car. We really appreciate your recommendation and kind words.

Team Hippo

Rated 5 out of 5 stars

Good price

Good price. Good staff to deal with.

8 July 2026
Hippo Motor Finance logo

Reply from Hippo Motor Finance

Hi Vernon,


Thank you for the great feedback! We’re glad you found the team easy to deal with and were pleased with the value we offered. We really appreciate your kind words.

Team Hippo

Rated 5 out of 5 stars

From the moment I contacted Hippo the…

From the moment I contacted Hippo the whole experience was fantastic no pressure to buy and having found a couple of cars that took my fancy they invited me to drop into the showroom where we left to look over the cars at our own pace. When we made our choice options for add ons were explained with no pressure to buy. Overall a fantastic experience we would highly recommend Hippocrates a great car buying experience

4 July 2026
Hippo Motor Finance logo

Reply from Hippo Motor Finance

Hi Steve,

Thank you for your wonderful feedback. We’re delighted to hear you had such a fantastic experience from your very first contact with us. It’s great to know you appreciated the relaxed, no-pressure approach, had the opportunity to explore the cars at your own pace, and found the options clearly explained without any pressure to add extras.

Your recommendation means a great deal to us, and we’re thrilled you had such a positive car buying experience. Thank you for your kind words and support.

Team Hippo

Rated 5 out of 5 stars

Hippo were really good

Hippo were really good, quick and friendly. I dealt with Bernardo, who was excellent through every stage, which was so quick. So far, i would definitely recommend and big thank you to Bernardo.

3 July 2026
Hippo Motor Finance logo

Reply from Hippo Motor Finance

Hi Dennis,

Thank you for your wonderful feedback. We’re delighted to hear you found the process quick, friendly, and enjoyable. It’s fantastic to know Bernardo provided excellent support throughout every stage. Your recommendation means a great deal to us, and we’ll be sure to pass on your kind words. Thank you for your support.

Team Hippo

Rated 5 out of 5 stars

Very helpful

Very helpful

1 July 2026
Hippo Motor Finance logo

Reply from Hippo Motor Finance

Hi Michelle,


Thank you for the great feedback! We’re glad you found the team very helpful. We really appreciate your kind words.

Team Hippo

Rated 5 out of 5 stars

Everything for me was dealt with in a…

Everything for me was dealt with in a patient and helpful
But friendly way James Walton achieved all my expectations and more to 👢.
I have had a great relationship with Hippo for many years
and you have served me so well every time.
Thanks to you all,and a special mention for James and his patience and to Crystal who put me on the right track once again well done Crystal.

28 May 2026
Hippo Motor Finance logo

Reply from Hippo Motor Finance

Hi Douglas,

Thank you for your wonderful feedback and for your continued loyalty to Hippo over the years. We’re delighted to hear James Walton provided such patient, helpful, and friendly service, exceeding your expectations throughout the process. It’s also fantastic to know Crystal once again helped guide you in the right direction.
Your continued support means a great deal to us, and we’ll be sure to pass on your kind words to both James and Crystal.

Team Hippo



Rated 5 out of 5 stars

Great experience

The process was great from the start everyone very helpful and clear about my options and were empathetic about my situation got to know me as a pardon and my situation not just a number on a computer I felt like I was treated with respect thank you for making me feel that way

24 June 2026
Hippo Motor Finance logo

Reply from Hippo Motor Finance

Hi,

Thank you for your feedback. We’re delighted to hear the process was great from start to finish and that our team were helpful, clear, and empathetic towards your situation. It’s really important to us that every customer feels respected and valued as an individual, so it’s wonderful to know you felt that throughout your experience. We really appreciate your kind words and support.

Team Hippo

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