Hippo Leasing Reviews 

12,756
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 1,981 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, politeness, and professional approach, making the car buying process easy and pressure-free. Many people highlight the exceptional customer service, noting the team's patience, knowledge, and excellent communication. Consumers also frequently commend the efficient delivery service, with vehicles arriving on time and in great condition, often accompanied by friendly and informative drivers. However, some customers noted issues with communication and aftersales support, reporting difficulties getting callbacks or responses. A few also experienced problems with vehicle delivery, such as cars arriving dirty, lacking promised features, or having faults that led to delays.

What people talk about most

Staff

Users describe positive interactions with staff, frequently highlighting their helpfulness, friendliness, and... See more

Service

Clients share positive opinions on service, with many reviewers describing it as excellent, really good, and... See more

Customer service

Customers consistently note positive experiences with customer service, praising the professionalism,... See more

Delivery service

People report positive experiences with delivery service, often highlighting the professionalism and... See more

User experience

Customers had positive experiences with user experience, finding the process easy, seamless, and stress-free... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Easy to apply and easy to look at the cars online got a call back when requested and Conner was really helpful talking through my options without me feeling pressured into anything. He kept in touch w... See more

Company replied

Rated 5 out of 5 stars

Jack was so helpful from the very beginning, he wasn’t at all pushy and helped us choose the right car for us. His communication was excellent and keeping us updated as we went through each step. Each... See more

Company replied

Rated 5 out of 5 stars

My contact was Danielle Hall I have never had a leader higher car before and Danielle was fantastic extremely helpful and knowledgeable. Talk me through everything, and no matter how stupid my... See more

Company replied

Rated 5 out of 5 stars

What impressed me the most about this company is the friendliness you get from their staff. Mohammed was the gentleman that was dealing with me. What a friendly and supportive guy he is. Is the... See more

Company replied


Company details

  1. Car Dealer

Written by the company

Hippo Leasing is your destination for vehicle solutions, catering to all credit types. Our extensive vehicle range, including options for individuals with challenging credit, ensures you find the perfect fit. We simplify vehicle leasing with an easy-to-navigate online platform. As experts in the leasing industry, we're committed to providing affordable and reliable options. Committed to delivering the widest variety of high-quality vehicles and exceptional customer service, Hippo Leasing is one of the UK's most reliable vehicle leasing specialists offering a range of services to customers, nationwide.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

13K reviews

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Asks customers to review

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Replied to 99% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(12,756)

1,927 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great Experience

Great Experience

The team at Hippo were great to deal with from the start to the end. Very professional and did what they said they would.
Delivery worked well.
Highly Recommend.

21 July 2026
Rated 5 out of 5 stars

Every thing was explained the whole…

Every thing was explained the whole process was easy no issues

14 July 2026
Hippo Leasing logo

Reply from Hippo Leasing

Hi Clayton,

Thank you for your feedback. We’re delighted to hear everything was explained clearly and that the whole process was easy and hassle-free. We truly appreciate your kind words and support.

Team Hippo

Rated 5 out of 5 stars

Mark delivered my car this morning

Mark delivered my car this morning - the satnav never takes anyone to the right place but mark found it. He was great - very helpful, straight to the point and instructed me on how my new car works which was very helpful

22 July 2026
Unprompted review
Hippo Leasing logo

Reply from Hippo Leasing

Hi Benjamin,

Thank you for your wonderful feedback. We’re delighted to hear Mark provided such a helpful delivery experience and took the time to explain how your new car works. We’ll be sure to pass on your kind words. Thank you for your support.

Team Hippo


Rated 5 out of 5 stars
Hippo Leasing logo

Reply from Hippo Leasing

Hi Dean,

Thank you for your feedback. We’re delighted to hear you received quick and friendly service. We truly appreciate your kind words and support.

Team Hippo


Rated 5 out of 5 stars

Happy customer

Have had a great experience so far staff have helped out every step of the way car arrived on time and in the condition described cars great so far honestly happy as I can be so far thanks very much

22 July 2026
Unprompted review
Hippo Leasing logo

Reply from Hippo Leasing

Hi Robert,

Thank you for your wonderful feedback. We’re delighted to hear you’ve had such a great experience, that our team supported you every step of the way, and that your car arrived on time and exactly as described. It’s fantastic to know you’re loving your new car. We truly appreciate your kind words and support.

Team Hippo

Rated 5 out of 5 stars

Peter Machin was really helpful and…

Peter Machin was really helpful and showed me everything I needed to know

22 July 2026
Unprompted review
Hippo Leasing logo

Reply from Hippo Leasing

Hi Barbara,

Thank you for your feedback. We’re delighted to hear Peter Machin was so helpful and took the time to show you everything you needed to know. We truly appreciate your kind words and support.

Team Hippo

Rated 5 out of 5 stars

Holly was clear helpful and…

Holly was clear helpful and professional throughout the process.
Also it was great to have a contact that was available when needed.

22 July 2026
Hippo Leasing logo

Reply from Hippo Leasing

Hi Paul,

Thank you for your wonderful feedback. We’re delighted to hear Holly was clear, helpful, and professional throughout the process. It’s great to know you always had someone available when you needed assistance. We truly appreciate your kind words and support.

Team Hippo

Rated 5 out of 5 stars

Thank you for excellent service all…

Thank you for excellent service all throughout the process

22 July 2026
Hippo Leasing logo

Reply from Hippo Leasing

Hi David,

Thank you for your kind feedback. We’re delighted to hear you received excellent service throughout the entire process. We truly appreciate your support.

Team Hippo

Rated 5 out of 5 stars

Jake has been brilliant from start to…

Jake has been brilliant from start to finish, thank you Hippo

22 July 2026
Hippo Leasing logo

Reply from Hippo Leasing

Hi Tim,

Thank you for your wonderful feedback. We’re delighted to hear Jake provided brilliant service from start to finish. We truly appreciate your kind words and support.

Team Hippo

Rated 5 out of 5 stars

Great car with great service

I started speaking with James and he has been brilliant from the start.
We found the ideal car, arranged all the finance and it was ready to then collect.
Collection day was smooth, time to look round the car and understand it. The showroom is even amazing - other dealers should take note!
Easy to complete hand over documents and the documentation relating to the V5 etc had all been sorted too.

Fantastic service and we’re thrilled with the car. Thank you!

21 July 2026
Unprompted review
Hippo Leasing logo

Reply from Hippo Leasing

Hi Jack,

Thank you for your fantastic feedback. We’re delighted to hear James provided such brilliant support from the start and helped you find the ideal car. It’s great to know the collection process was smooth and that you had a positive experience with our showroom and team. We’re thrilled you’re happy with your new car and truly appreciate your kind words and support.

Team Hippo

Rated 5 out of 5 stars

Amazing company

From 1st speaking to Kamal to getting the car, everything went smoothly & Kamal explained everything to us perfectly too, the guy who dropped our new car up & picked our old 1 up was lovely too (sorry I forgot his name), then getting a follow up phone call from Alahna today, just checking we were happy with the car & if we had any questions, everything is perfect, from our new car, to how they speak to you on the phone, explain everything, & also do a follow up call to make sure you're happy with everything. We will definitely be using Hippo again in future, as our main thing we love about them, is how friendly & polite all the people on the phone are, who deliver the car, & the follow up calls they do, amazing company and lovely staff

17 July 2026
Unprompted review
Hippo Leasing logo

Reply from Hippo Leasing

Hi Stephen,

Thank you for your wonderful feedback. We’re delighted to hear everything went smoothly from start to finish and that Kamal, our delivery driver, and Alahna all helped make your experience such a positive one. It’s fantastic to know you felt well informed, supported, and looked after throughout the process. Your recommendation and kind words mean a great deal to us, and we look forward to helping you again in the future.

Team Hippo

Rated 5 out of 5 stars
Hippo Leasing logo

Reply from Hippo Leasing

Hi Diane,

Thank you for your feedback. We’re delighted to hear you’ve received excellent service so far. We appreciate your support and look forward to continuing your positive experience.

Team Hippo

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