Thieves... this company, which I completely don't recognise making a subscription with, tried on multiple occasions to take money away from me. I'm lucky that my bank blocked the transaction. Seeing h... See more
Company replied
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See what reviewers are saying
This company is taking £39.50 from me, I have never heard of them and well over 70 years old...I have no businesses no involvement in any operating. It is FRAUD to attempt to take money from my compan... See more
Company replied
Why is this company taking money out of my account today?Without my authorisations, i've never used them for anything to do with these people, and i'm streamly disappointed in my bank.I currently want... See more
Company replied
Our company has been using HiPay for a few years now and we've been very pleased with them. Our account details are easy to control and check, billing is precise, wire transfers are on time.... See more
Company details
Written by the company
HiPay is a global payment provider. We believe that payment goes beyond the processing of transactions. Thanks to a unique and flexible platform, we allow our merchants to get more value from their payment data, whatever the sales channel. We help our clients to optimize their conversion rate, increase their revenue and create unique purchasing experience.
Contact info
94 rue de Villiers, 92300, Levallois-Perret, France
- https://support.hipay.com/hc/en-us/requests/new
- hipay.com
1.9
Poor
928 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 2 weeks
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Do not touch this company....many reviews of theft
This company is taking £39.50 from me, I have never heard of them and well over 70 years old...I have no businesses no involvement in any operating. It is FRAUD to attempt to take money from my company.
24 August 2026
Unprompted review
Reply from HiPay
Hello,
HiPay is a payment service provider that ensures the security of transactions between our customers (merchants) and consumers.
To enable our team to contact you as quickly as possible and help identify the merchant associated with this purchase, we kindly ask you to complete this short form, describing your situation:
https://support.hipay.com/hc/en
We remain at your disposal.
Unauthorized payment issued
Unauthorized payment issued, causing bank card freeze and replacement
22 August 2026
Unprompted review
Reply from HiPay
Hello,
HiPay is a payment service provider that ensures the security of transactions between our customers (merchants) and consumers.
To enable our team to contact you as quickly as possible and help identify the merchant associated with this purchase, we kindly ask you to complete this short form, describing your situation: https://support.hipay.com/hc/en
We remain at your disposal.
Thieves..
Thieves... this company, which I completely don't recognise making a subscription with, tried on multiple occasions to take money away from me. I'm lucky that my bank blocked the transaction. Seeing here that I'm not the only one with this problem I really don't understand how come some authority didn't sanction them so far.
11 August 2026
Unprompted review
Reply from HiPay
Hello,
HiPay is a payment service provider that ensures the security of transactions between our customers (merchants) and consumers.
To enable our team to contact you as quickly as possible and help identify the merchant associated with this purchase, we kindly ask you to complete this short form, describing your situation:
https://support.hipay.com/hc/en
We remain at your disposal.
My bank blocked second time transaction…
My bank blocked second time transaction because they were trying to steal money from my account.
I have never used this company .
2 August 2026
Unprompted review
Reply from HiPay
Hello,
HiPay is a payment service provider that ensures the security of transactions between our customers (merchants) and consumers.
To enable our team to contact you as quickly as possible and help identify the merchant associated with this purchase, we kindly ask you to complete this short form, describing your situation:
https://support.hipay.com/hc/en
We remain at your disposal.
Scam!
Scam!! This company is trying to charge you €39 the day after you made your purchase. Report it to the police.
6 August 2026
Unprompted review
Reply from HiPay
Hello,
HiPay is a payment service provider that ensures the security of transactions between our customers (merchants) and consumers.
To enable our team to contact you as quickly as possible and help identify the merchant associated with this purchase, we kindly ask you to complete this short form, describing your situation:
https://support.hipay.com/hc/en
We remain at your disposal.
Why is this company taking money out of…
Why is this company taking money out of my account today?Without my authorisations, i've never used them for anything to do with these people, and i'm streamly disappointed in my bank.I currently want my refund back . Please
5 August 2026
Unprompted review
Reply from HiPay
Hello,
HiPay is a payment service provider that ensures the security of transactions between our customers (merchants) and consumers.
To enable our team to contact you as quickly as possible and help identify the merchant associated with this purchase, we kindly ask you to complete this short form, describing your situation:
https://support.hipay.com/hc/en
We remain at your disposal.
HIPAY GBP took £39.90 off me
HIPAY GBP took £39.90 off me, I don’t know why but I didn’t purchase anything, Thursday 30th July 2026 that’s the day they took my money
30 July 2026
Unprompted review
Reply from HiPay
Hello,
HiPay is a payment service provider that ensures the security of transactions between our customers (merchants) and consumers.
To enable our team to contact you as quickly as possible and help identify the merchant associated with this purchase, we kindly ask you to complete this short form, describing your situation: https://support.hipay.com/hc/en
We remain at your disposal.
I have been charged £39.90 by HiPay for…
I have been charged £39.90 by HiPay for no reason. I have never heard of them nor used them before. I will be reporting it as fraud to my bank.
26 July 2026
Unprompted review
Reply from HiPay
Hello,
HiPay is a Payment Service Provider (PSP) that ensures the security of transactions between our customers (merchants) and consumers.
To enable our team to contact you as quickly as possible and help identify the merchant associated with this purchase, we kindly ask you to complete this short form, describing your situation: https://support.hipay.com/hc/en
We remain at your disposal.
The HiPay Team.
Who are HiPay and why have they taken…
Who are HiPay and why have they taken £39.50 from my bank account. Been reported as fraud as I have never heard of or used these scammers. What an absolute disgrace.
20 July 2026
Unprompted review
Reply from HiPay
Hello,
HiPay is a Payment Service Provider (PSP) that ensures the security of transactions between our customers (merchants) and consumers.
To enable our team to contact you as quickly as possible and help identify the merchant associated with this purchase, we kindly ask you to complete this short form, describing your situation: https://support.hipay.com/hc/en
We remain at your disposal.
The HiPay Team.
They have taken £38.90
They have taken £39.50 out of my bank but ive made no payments today and never had the company on any of my bank statments
16 July 2026
Unprompted review
Reply from HiPay
Hello,
HiPay is a payment service provider that ensures the security of transactions between our customers (merchants) and consumers.
To enable our team to contact you as quickly as possible and help identify the merchant associated with this purchase, we kindly ask you to complete this short form, describing your situation:
https://support.hipay.com/submit-request?lang=en
HiPay is currently holding €39.50 of my…
HiPay is currently holding €39.50 of my money from a failed Urban Outfitters order on April 10th. The merchant confirms there is no order and that the funds should be released, but HiPay is doing nothing.
There is no way to contact them, no phone number, and they ignore customer requests. You are effectively holding my funds illegally without a valid transaction. I have reported this to my bank as a fraudulent charge. If you see 'HiPay' at a checkout, cancel your order immediately. They are a black hole for your money when things go wrong.
26 April 2026
Unprompted review
Reply from HiPay
Hello Marie,
HiPay is a payment service provider that ensures the security of transactions between our clients (merchants) and consumers.
So that our team can contact you as soon as possible and be able to identify the transaction associated with this purchase, please fill out this short form, describing your situation: https://support.hipay.com/hc/en-us/requests/new
We are here to help.
I recently had the pleasure of working…
I recently had the pleasure of working with Maxim at HiPay, and I cannot recommend him highly enough. From the very start, he was professional, knowledgeable, and genuinely helpful. We had a Google Meet call where he walked me through everything clearly and set the expectation that the account would be opened within a month. To my surprise, it was up and running in just ten days!
Big congratulations to Maxim — his dedication and quality of service truly stand out. If you’re looking for a smooth and fast onboarding experience, HiPay delivered beyond expectations. Thank you, Maxim!
1 April 2026
Unprompted review
Amazing onboarding
Amazing onboarding! We were told at first that it will takes 2 months and we received the account after 3 weeks. Maxime did a great service, always there to help us!
8 April 2026
Unprompted review
Excelent customer service
An almost immediate and completely clarifying response, speciyin the sellers name
7 April 2026
Unprompted review
We've been working with Hipay to accept…
We've been working with Hipay to accept credit card payments for about a year now and they've been amazing. Our manager Maxime is super helpful and has helped us almost double our revenue with his suggestions & optimizations. I highly recommend them over Stripe or any other payment processor
3 April 2026
Unprompted review
Do not trust!
31 May 2025
Unprompted review
Not the best experience with HiPay but ok
After some initial frustration with HiPay, I did finally receive a response from their team. I'm currently waiting for them to approve my bank account so we can finalize the closure of our relationship and release the remaining funds.
While I appreciate that communication has resumed, I still believe the process could have been handled more transparently and efficiently from the beginning — especially considering this involved business-related transactions and withheld funds.
For those considering HiPay, I recommend being cautious and ensuring you fully understand the platform's procedures and policies. Hopefully, once this final step is completed, I’ll be able to move on.
15 April 2025
Unprompted review
Reply from HiPay
Hello Gennaro,
We are sincerely sorry to hear that your initial experience with HiPay did not meet your expectations.
We are glad to see that communication has resumed. We are doing everything we can to complete this final step as quickly as possible.
We remain at your complete disposal for any questions or if you require any further assistance during this final step. Please do not hesitate to contact us directly via customer.support@hipay.com.
The HiPay Team
Such a nightmare !
Closed my account with no any email after 8 years !!!! ( message about this termination was in their support chanel .... like how can i guess there is a message there with no proper email notification ....)
Now they close the account and keep the money on it ???
HOW do i get back my money ???
How do i get transaction history export document ??
No phone contact .... How this is even legal ????
My Advice, Avoid HiPay if you dont want to wake up one morning with your account locked and no more access to your money.....
7 April 2025
Unprompted review
Reply from HiPay
Hello Arthur,
We are very sorry to hear about the frustrating experience you've had with the closure of your account.
We have checked our records and can confirm that a notification regarding the account closure was sent to the email address we have linked to your account.
Regarding the release of your funds and the provision of your transaction history, we need to verify your identity and account details securely.
To expedite this process, we kindly request that you contact our dedicated customer support team directly via customer.support@hipay.com.
They will be able to guide you through the necessary steps.
Our team is committed to responding promptly and efficiently to your inquiries.
Sincerely,
The HiPay Team
Don´t use Hipay for any transaction!
I recently used HiPay for a purchase, but it turned into a frustrating experience. Although the money was successfully transferred from my bank account, the brand I was buying from reported that they never received the payment. I tried reaching out to HiPay’s support team, but so far, I've been left with no resolution. This experience has made me wary of using HiPay again, as I expected more reliability from a payment service provider. I hope they improve their transparency and provide better support for cases like this in the future.
12 November 2024
Unprompted review
Unauthorized recurring payment
I ordered furniture from a website for 120 euros. Now HiPay has set up recurring payment of 120 euros/month on my bank account. The webshop is not responsive and HiPay has ignored the fact, in their correspondence, that the payment is recurring while it of course should not be. It is not possible to contact this company by phone from what I can see.
3 June 2024
Unprompted review
Reply from HiPay
Hello Caitlin,
So that our team has all the information it needs to process your request, please fill in this short form https://support.hipay.com/hc/en-us/requests/new selecting "I see HiPay on my bank statement" and detailing your situation. Our team will get back to you as soon as possible.
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