Hiboy  Reviews 

Cici was great to work with. Our scooter was still under warranty and the proper steps were taken to fix the problem. We did have to ship it back. A box was provided but just for future customers, Fedex does not take the scooter back in their store. We had to schedule home pick up which worked out great. Appreciate all the help I was given. Cici responded to me in a timely fashion throughout my entire experience.

Fast, responsive service.

Nancy is amazing and honestly, I did not expect this type of Customer Service from a scooter company.
They reply so quickly with genuine care!

This company is very responsive and helps remedy any issues you might encounter. Appreciate the support!

If you're lucky enough to be helped by CiCi, rest assured you will be taken care of. I've had a couple issues with my daughters scooter and CiCi was on top of it right away. Thank you so much for getting my daughter up and moving again!

I bought the hiboy p6 unsure how I’d like the bike but I absolutely love it I commute to and from work everyday I’ve taken it in trails and even on highway rides to nearby communities I love it!

Support is excellent. They immediately recognized my warranty and sent a replacement handlebar asap.

The worst experience of my life. I had to speak with five different representatives regarding a defective part for my scooter. They sent me a replacement part that didn’t work. I called support again and spoke with Mickael, who essentially brushed me off, claiming the part was discontinued and that there was nothing he could do. When I expressed my dissatisfaction, he told me it wasn’t his problem and that he didn’t care. I do not recommend Hiboy at all; if you ever need a replacement part, it is extremely difficult to get one from them.

Thank you hiboy for your quick response and getting us out parts under warranty

Excellent scooter - strong, solid, good speed, durable charge… etc,

Customer service is 10/10. 100% responsive, fully available and helpful. Thank you Cherry!!

Great customer service. Responses to my inquiry were timely. Customer service representative was open and more importantly honest on what they could offer me. They went above and beyond to come up with a way to offer something. This is our third scooter with Hi-Boy. Definitely will keep buying from them.

Cherry was extremely helpful and timely during the whole process of fixing and ultimately exchanging my defective scooter. Great customer service!!

My experience with the HiBoy support team has been the most helpful and responsive support team I’ve ever experienced thank you so much Nancy. Ur awesome

Cherry with Customer service has been great to communicate with answered all my questions and had Fast Excellent Solutions! I look foward to many more miles on our S2 scooter. Thank You Cherry!

Chloe’s customer service is A+. Quick and clear response. Thoughtful problem solving. Great communication.

Great customer service as well as quick response. We bought a Hiboy scooter about a year, but the throttle has given up. after trying multiple throttles, we were able contact Hiboy customer service and discuss the issue with Nancy. Nancy was able to response really quick and was able to order the handle Bar, which we received really quick. Now, the scooter is like new. I apperciate her service.
Thank you,
Yohanes

Cici is the best she rectified the issues immediately

I purchased the Hiboy S2 Pro in May for my 12 year old daughter and could not be happier with it. I was worried about the quality of the parts since it was a less expensive one than what she wanted but I was worried for nothing!! She rides it around our neighborhood for a few hours at least 5 days a week and besides replacing a tire (normal wear and tear) it has been awesome. She recently started to experience an “E7” code while riding. I filled out the contact form and received a response the SAME DAY!!! Just had to take a picture of the VIN, video of the code message (which was a little tricky to get while riding) and they’re sending a new motor free of charge! The communication and eagerness to help was top notch customer service!

So much happening with my purchase of the Hiboy S3, Best Buy told me that it was a large deal made with Hiboy, that it looks to them, the sales people that Best Buy got a good deal on the S3 because Hiboy was "blowing them out" yay ... I get a good deal, turns out not the case, the rear tire was low out of the box, bought a pump that would fit the stem, waited 2 days, pump comes in and my son and I pumped it up, road it up and down the driveway and it checks out, my son takes it off to college, and just a few days later, he textes me and says that the tire is flat, I take it to a local pro bike shop and they order a tube and reinstall the new tube but tell me the tire looks horrible inside, and couldn't guarantee the tire would hold up, so with me, going back and forth to my son's college to pick up the scooter, and taking it to the shop, my son at this point has only had it for about 8 days, I called my son and said the scooter is ready, and the tire has air in it, and it looks good to go, within 48 hours, the tire goes flat again, I contacted Best Buy, they tell me it's a manufacturer's thing, they give me a number to call, and when I call it, it says that the mailbox is not established, so I have to email, from my email, it looks like it's AI assistance only, not sure if I ever contacted a real human, sent in a video, pics, did what was requested about the issue, I simply got, we're sending you a tire, i questioned that and said, are you giving me a tire or the whole thing, they said tire, wheel, tube and hardware, days later, when it arrives, I take it to the pro bike. Shop again, they install and pump it up to specs, I'm now 90 bucks in the hole with the bike shop, my son comes back home from college, test drives it in the driveway, everything looks good, three days later it's flat again, i see. The tire is rated for 165lbs, my son is 210lbs, scooter is rated for 330 with both tires, don't know if that has anything to do with it, i wouldn't know because I never got a chance to speak to a human being, i was just giving the tire and said you're welcome, that's the disappointing part, i would have rather, I have taken my ninety bucks that I gave to the bike tech to put towards, maybe upgrading the scooter, my son rode the scooter for a total a fourteen days, the tire has been flat or in the bike shop longer than he's even used it, the worst part is. He used all his summer money to buy it before he went to college, he wasn't working much because he was prepping for football, and taking summer classes to get ready for his freshman year, we now have it on facebook marketplace to try to get something out of this fiasco, i can't talk to anybody from Hiboy and you can't contact anybody from best buy without being outsourced to somebody who doesn't know anything about anything, except what they see on their screen, terrible way of doing business these days, I'm so easy as a person to deal with but it really feels like no one cared 🤷‍♂️

I had a wonderful experience with Hiboy’s customer service. Their team was incredibly helpful, patient, and understanding throughout the entire process.
A special thank you to Mina, who went above and beyond to make everything as smooth and stress-free as possible. She was kind, professional, responsive, and genuinely cared about helping us. It is not always easy to find customer service that makes you feel heard and supported, but Mina truly did.
We are so grateful for the excellent service we received and for the way Hiboy handled our situation. I highly recommend Hiboy, not only for their products but also for their outstanding customer support.
Thank you, Mina, and the entire Hiboy Support Team, for making a difference when we needed help the most!