I booked my ticket for the Flamengo match at Maracanã through Hellotickets, expecting nothing more than a simple online purchase. What I found instead was an extraordinary level of care and organ... See more
Company replied
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See what reviewers are saying
Assistere ad una partita del Manchester United all’Old Trafford è stato emozionante! Tutto ha funzionato, anche il servizio clienti ha risposto ad ogni domanda con molta gentilezza. Consigliato 👍🏻
Company replied
I purchased tickets for the match Manchester utd vs Everton. I asked Hellotickets for some information about the football matches rules in England and I received prompt, useful and kind answers. Ever... See more
Company replied
DO NOT BUY ANYTHING FROM THIS SITE AT ALL. I BOUGHT TWO TICKETS. ONE FOR ME AND ONE FOR A FRIEND OF MINE WHO CAN’T COME, SO I ASKED TO CHANGE THE NAME ON HER TICKET. THEY TOLD ME THERE'S NO WAY TO... See more
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Company details
Hellotickets
Written by the company
- I tuoi ricordi cominciano qui
- Scopri le migliori esperienze intorno al mondo
Contact info
Italy
- hellotickets.it
4.6
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 90% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
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Reply from Hellotickets
Grazie mille per la tua fantastica recensione, Anna! Siamo felici di sapere che hai ricevuto i biglietti facilmente e in tempo. Speriamo di poterti servire nuovamente in futuro.
Disneyland Paris
I used hellotickets for a family of 4 in Disneyland Paris.Very easy to use and cheaper than other site.(i spend 90 euro less than the Disneyland website)!
4 January 2025
Unprompted review
Reply from Hellotickets
Thank you for your wonderful feedback! We're thrilled to hear that you found our service easy to use and cost-effective for your family trip to Disneyland Paris. We hope to assist you with more exciting adventures in the future. Elsa A.
Partita di Premiere League All’Old Trafford!
Assistere ad una partita del Manchester United all’Old Trafford è stato emozionante! Tutto ha funzionato, anche il servizio clienti ha risposto ad ogni domanda con molta gentilezza. Consigliato 👍🏻
30 December 2024
Unprompted review
Reply from Hellotickets
Grande Daniele,
Grazie mille per le sue parole.
I migliori saluti da tutto il team Hellotickets.
Victor L.
Reply from Hellotickets
Grazie mille per la tua recensione positiva! Siamo felici di sapere che hai avuto un'esperienza eccellente con i biglietti NBA. Speriamo di rivederti presto! Elsa A.
Match at Old Trafford
I purchased tickets for the match Manchester utd vs Everton. I asked Hellotickets for some information about the football matches rules in England and I received prompt, useful and kind answers.
Everything was fine. A great experience.
1 December 2024
Reply from Hellotickets
Thank you for your kind words!
We're so happy to hear you had a great experience with the Manchester United vs Everton match.
We look forward to assisting you again soon.
Reply from Hellotickets
Great Chiara,
Thank you very much for your words.
Best regards from all the Hellotickets team.
Victor L.
Reply from Hellotickets
Bonjour,
nous sommes désolés de lire ce que vous nous dites.
Avec les détails que vous nous fournissez, nous ne sommes pas en mesure de localiser votre achat et de vous aider, alors contactez-nous pour que nous puissions vous aider.
Dans l'attente de votre réponse, nous vous prions d'agréer, Madame, Monsieur, l'expression de nos salutations distinguées.
L'équipe Hellotickets.
Cant find my TICKET or ordernumber…
I never got the comfirmation code for my TICKET and now i just lost 350 euros and have to wait in line. On mail the cant sen to find it.
21 October 2024
Unprompted review
Reply from Hellotickets
Hi Ørjan,
we are sorry to hear that your experience was not satisfactory.
We regret to inform you that with the information you provided we are unable to locate any purchases in our system. Please provide us with the information requested in our communications so that we can help you.
Thank you very much.
The Hellotickets team.
The cave was amazing and the guide was…
The cave was amazing and the guide was really kind and prepared
2 October 2024
Unprompted review
Reply from Hellotickets
Hello,
Thank you for your feedback! We're thrilled to hear that you had an amazing experience in the cave and that your guide was kind and well-prepared. We always aim to provide unforgettable experiences, and we're glad to know we met your expectations.
We hope to assist you with more exciting adventures in the future!
Best regards,
They didn't wait for me to go to Tivoli
I booked a day trip to Tívoli. The metro to arrive to the meeting point was delayed. They called me and I imformed about this. I arrived ten minutes later and the bus was left. I called them and they didn't give a solution neither return me the money. So, I DON'T RECOMMEND to make any excursion with this company.
21 September 2024
Unprompted review
Reply from Hellotickets
Hi Oscar,
Thank you very much for sharing your opinion.
We take note of what you have explained and we will immediately transfer this information to the organizer of the activity. However, it is understandable that there is a strict punctuality policy out of respect for the rest of the participants in the activity.
Thanks again for your words.
Best regards,
The Hellotickets team.
everythings perfect
21 May 2024
Unprompted review
Reply from Hellotickets
Hello
We want to thank you very much for your words.
They are a boost of energy to keep working and improving day by day.
We are very happy that your experience was positive.
thank you very much for taking a few minutes to share it!
Best regards,
I had issues downloading the tickets…
I had issues downloading the tickets and your support team has been quick and helpful
Thank you very much
6 May 2024
Unprompted review
Worst purchase experience of my long…
Worst purchase experience of my long consumer life. I buy tickets for a match between FC Barcelone vs Real Sociedad scheduled for May 12. The match gets rescheduled for May 13 which is the day I fly back to Sweden. The tickets are non refundable. Non transferable. I reach out to Hellotickets who says they can’t do anything. I feel truly robbed.
6 May 2024
Unprompted review
Reply from Hellotickets
Hi David-Anthony,
We are sorry to hear that your purchase experience was not satisfactory,
We would simply like to clarify that tickets for most concerts and sporting events around the world are non-cancellable. And in this case is not an exception to this rule, so we are not allowed to cancel reservations made on behalf of a customer, so, very sorry, we could not make the cancellation.
The match has been rescheduled and the tickets are still valid.
Thank you very much,
Hellotickets Team
A day in Munich
Noel captured our attention with his tales about Munich. Well done!
13 April 2024
Unprompted review
10 points to Nic
The guide Nic was really good to keep the group engaged and gave nice tips not only about Harry Potter movies, but also about London curiosities
5 April 2024
Unprompted review
No flexibility at all ...
We tried to change day of tickets with no effect. No fexibility at all . For refund do not even think about it . Last but not least the description of service has not been so explicit .
17 March 2024
Unprompted review
Reply from Hellotickets
Hello Alexander,
We are sorry to hear that your purchase experience was not satisfactory,
We would just like to clarify that the cancellation policy of the activity you chose does not allow any refund or modification on it.
As stated in the "cancellation policy" section of the activity itself, all reservations are final.
That is why it is not possible for us to make the requested change.
Thank you very much,
The Hellotickets team.
Beatriz
Very positive experience
Very positive experience. I purchase tickets for a warriors game and it all went smooth. Thank you!
9 March 2024
Unprompted review
Reply from Hellotickets
Grande Francesca,
Grazie mille per le sue gentili parole.
I migliori saluti da tutto il team Hellotickets.
Victor.
Best tour guide Denys explained us…
Best tour guide Denys explained us amazing stories about the city and of course delicious food and company!
18 February 2024
Unprompted review
Reply from Hellotickets
Elisa,
Essere parte di un bel ricordo è uno dei nostri principali obiettivi. Siamo molto felici che la sua esperienza con Hellotickets sia stata positiva. La ringraziamo molto per la sua fiducia e la sua opinione.
I nostri migliori saluti,
Victor.
Reply from Hellotickets
Salve P. De Martino,
Grazie mille per aver trovato il tempo di condividere la sua esperienza con tutti noi. Siamo lieti che la sua esperienza sia stata positiva e che la guida sia stata di suo gradimento. Siamo lieti di aver partecipato, anche se in minima parte, a questi bei momenti.
Cordiali saluti,
Victor
The tour guide samiel was perfect
The tour guide samiel was perfect, because we was in time in every point. The driver was very professional. And i love dubai is amazing city
17 January 2024
Unprompted review
Reply from Hellotickets
Cinzia,
Essere parte di un bel ricordo è uno dei nostri obiettivi principali. Siamo molto felici che la sua esperienza con Hellotickets sia stata positiva. La ringraziamo molto per la sua fiducia e la sua opinione.
I nostri migliori saluti,
Victor.
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