Harvey Norman United Kingdom Reviews 

Punctual, arriving in time period and keeping client informed.
Removed old sofas and delivered new sofas efficiently.
Polite & well presented.
Set up and arranged furniture as requested.
Tidy.

Absolutely outstanding customer service following a difficulty entering a delivery address on the Harvey Norman website. Two people from their technical and customer service departments rang me and I received my goods within 24 hours. So unusual to get to speak to real human beings in 2026 and even better to get first class treatment. Couldn’t be more pleased. I shall be using this firm first from now on.

Very pleasant men. Set up as said. Very pleased with tracking system.

From the moment we walked in the door we felt valued. Staff were friendly and attentive but not pushy. There was a vast selection of goods available which were well displayed. In particular Bradley sorted us out with a problem we needed to solve with our TV and his recommendations worked a treat.

Order confirmation etc, delivery 2 days, 1 week later, no dispatch, no response from their automated service, no way to speak to someone, online order says processing, processing what? Frozen peas?

Terrible

I had the best shopping experience with Laurence at Harvey Norman. He was extremely helpful and knowledgeable. Nothing was too much trouble. He coped well with my mistake when I ordered a gas cooker and it had to be electric !!
Thanks Laurence

Great place to shop. Always has great offers on that beat other electrical retailers. Staff know their onions also.

Lovely experience from start to finish. My husband and I were assisted by Stephen when buying a dishwasher. He was very knowledgeable about the products and helped us to work out what was right for us. He made the process very straightforward and clear and it was lovely to chat with him whilst putting the order through. I would definitely recommend the store to others from the good customer service we got, thank you

Excellent service from Mario in Harvey Norman MerryHill. Wanted an Apple Watch but was out of stock, Mario ordered one in for me and phoned me when it was in stock . He was very helpful and knowledgeable.

Wow where to start, firstly the positive lady on bedrooms was amazing really nice really helpful I could not praise her enough I wish I could remember her name blonde lady. After that it was a mess.

First I get a phone call from sofa department to arrange my delivery really unprofessional call asking for payment on sofa or wouldn’t be delivered. I informed the lady we had already paid so I made my way to store turns out the man on sofa department that took the sale off the bedroom lady because it’s a different a department didn’t attach the payment to the transaction however I’m sure he got paid the commission for doing nothing wasn’t happy but a mistake ow well let it go .

The following day I got a call from the appliance department the new dishwasher I bought is not new it’s ex display they said I wasn’t happy but ok Aslong as warranty was the same no issue it was so I said ok.

Then the day after I got another call same department the ex display dishwasher they was now sending me is damaged and they just wanted to inform me before sending it I really wasn’t happy I said no and was informed they have no alternative like it or lump it basically I asked for the manager to call me back.

30 mins or so later Steve (the manager) called me back and Miracles do happen dispute being told there are no new dishwasher for that model he got me one and sent it out to me ( strange that )

On the whole it’s a really shame because the product is good but the service in that store other than the one lady is terrible.

I have since gone to another company and bought everything else I was going to buy from them because I simply can’t trust them.

Stay away use someone else

Have to the staff were very helpfull the guy larry came over to us right away and sorted us out on the fridge we were interested in also we were looking at other shops but harvey normans was the best by far the other staff member micheal was also 1st class cheers guys.

Great on time. Tidy and efficient. Polite great job

We found Conor very helpful and knowledgeable when we were looking for a new bed.

Hi there, What a nice experience! The staff, Jayden kindly and professionally helped me gain information about the product and then offered me a good price :)
Many thanks, I hope to be there again.

very bad service never will order from this company again gave wrong order it's on there system what customers order owe me £18 pounds will never give it back will report them to trading standards

We had mario helping us to find the right laptop for my friend, he was very helpful and kind. He even provided her with free extras, will be shopping from here again!

We had Mario helping us find my friends macbook for uni, he was so lovely and helpful, and even provided her with extras which wouldn’t normally come with the product. Thank you so much for such a good experience.

Delivery arrived as arranged and the delivery guys were excellent. We are very pleased with the service we received. Thank you.

Muhammad helped in the process of purchasing a new TV. He listened to our needs and was knowledgable about the products. Wasn’t too pushy. Good experience