I bought two pedicure sets as gifts, but unfortunately, when they arrived, one of the items had completely leaked and damaged both gift boxes. I contacted Hairways and within 24 hours, I had rece... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Easy to navigate website. Found what I needed easily. Great price. Fast delivery to Northern Ireland.
Unimpressed with my first order which was put through on 2nd July and was scheduled to arrive by 8th July, it is now 13th July. I sent emails on 9th July and 11th July asking for an update, and receiv... See more
Company replied
Quick delivery . Well packaged Product was recommended to me by a friend. Its a great item very pleased
4.0
Great
27 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 80% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fast NI delivery
Easy to navigate website. Found what I needed easily. Great price. Fast delivery to Northern Ireland.
27 August 2026
It was fine except that the product…
It was fine except that the product arrived a day later than specified.
25 August 2026
I have no received my parcel and I…
I have no received my parcel and I ordered it on the 16th August and had no communication to where it is
18 August 2026
Quick delivery .
Quick delivery .
Well packaged
Product was recommended to me by a friend. Its a great item very pleased
14 August 2026
Excellent Customer Service
I bought two pedicure sets as gifts, but unfortunately, when they arrived, one of the items had completely leaked and damaged both gift boxes.
I contacted Hairways and within 24 hours, I had received two replacement sets, along with a prepaid returns label to send the damaged items back.
Fantastic, hassle-free service from start to finish. I would highly recommend Hairways and will definitely use them again.
30 July 2026
One star ... repeated delays and no proactive communication
I ordered an Olivia Garden brush on 14 July 2026. There was no clear indication at checkout that the item was unavailable for prompt dispatch. Only after payment was I informed that Hairways was waiting for stock.
I was then repeatedly given revised estimates: first that stock was expected the following week, then by the end of another week, and finally that they were merely “hoping” to receive it during a further week. Hairways did not keep me updated proactively. I had to contact them myself each time to find out what was happening with my order.
After waiting nearly three weeks and losing confidence in the transaction, I sent a clear written cancellation on 3 August, expressly asking them not to dispatch and requesting a refund. Later that same day, I received an automated shipment notification. Hairways subsequently acknowledged by voicemail that they had seen my cancellation email but said the parcel had now been sent.
The brush itself is the correct product and appears to be of satisfactory quality, but that does not excuse the extremely poor handling of the order. Taking payment without clearly disclosing the lack of stock, repeatedly missing estimated timeframes, failing to provide proactive updates and dispatching after receiving my cancellation made this an unnecessarily stressful experience.
This was my first purchase from Hairways, and it will be my last. One star for the customer service and order management.
14 July 2026
Reply from Hairways
Thank you for taking the time to leave your feedback. We are very sorry for the frustration and inconvenience caused by the delays with your order and the lack of clear communication throughout.
We completely understand your disappointment, particularly as you had to contact us for updates rather than receiving them proactively. This is not the level of service we aim to provide.
Your order had already entered the dispatch process by the time your cancellation request was received, which is why it was still sent. We understand how frustrating this must have been, especially after the delays you had already experienced.
A member of our team has also been in contact regarding your order, and our records show that the parcel has now been delivered. We sincerely apologise again for the communication issues and the overall experience. Your feedback has been taken seriously and will help us improve how we manage stock delays, customer updates and cancellation requests in future.
Very disappointed and annoyed when I…
Very disappointed and annoyed when I discovered I had been charged £25 for tax after I had paid for the item, which would have been cheaper elsewhere.
29 July 2026
Reply from Hairways
Hi, thank you for your review. We’re sorry to hear that you were disappointed with the final price of your order.
We would just like to clarify that all applicable taxes are calculated and clearly displayed at checkout before payment is completed. The order subtotal, estimated taxes and final total are all shown for review before the customer confirms their purchase.
We completely understand that unexpected costs can be frustrating, and we’re sorry if the tax amount wasn’t noticed during checkout. We always aim to make our pricing as clear and transparent as possible.
If you would like us to look into your particular order, please feel free to contact our customer service team and we’ll be happy to help.
Iliked thank you
30 July 2026
Reply from Hairways
Thank you so much for your lovely 5-star review! We really appreciate your support and are so pleased you were happy with your experience. We hope to see you again soon!
Hairdryer looks nice, is light and quiet
Hairdryer is small, light and quiet…..takes me under 5 minutes as have short hair and easy to use.
22 July 2026
Reply from Hairways
Thank you for your lovely review! We’re so pleased to hear you’re happy with your hairdryer and that you’ve found it light, quiet and easy to use. It’s great to hear it helps make drying your hair so quick too. Thank you for choosing Hairways!
Reply from Hairways
Thank you, Robert, for your fantastic review. We’re delighted to hear that you received excellent customer service. We really appreciate your support and look forward to helping you again in the future.
Quick delivery super product
9 July 2026
Reply from Hairways
Thank you for your lovely feedback, Wendy. We’re delighted that your order arrived quickly and that you’re happy with the product. We really appreciate you shopping with us and hope to see you again soon.
Reply from Hairways
Thank you so much for your lovely review, Corriene. We’re delighted to hear that your order arrived quickly and that you were happy with everything. We really appreciate your support and hope to welcome you back again soon.
Great Company - you won’t be disappointed!
Easy ordering process and clear communication. Great product at a great price. Speedy delivery and products well packaged. Fantastic customer service overall! Thank you!
8 July 2026
Reply from Hairways
Thank you for such a wonderful review, Anna. We’re so pleased that you found the ordering process straightforward and were happy with the communication, delivery, packaging and value. Your kind feedback means a great deal to our team, and we look forward to serving you again.
Unimpressed with my first order which…
Unimpressed with my first order which was put through on 2nd July and was scheduled to arrive by 8th July, it is now 13th July. I sent emails on 9th July and 11th July asking for an update, and received no reply. Gave 1 star as they seemed to ship the next day 3rd July. The Royal Mail app has been unable to locate my tracking number from day of shipping. I would've been happy to work with delayed delivery, but the non response to my emails (each sent to separate email addresses as advised on the confirmation email) means that I now just want a refund- unsure whether I will get one though. Disappointed as they had such good reviews, just as well I didn't put through a bigger order as their prices were temptingly reasonable. Just goes to show...
3 July 2026
Reply from Hairways
Dear Mrs Leong,
We are very sorry to hear about your experience and sincerely apologise for the delay in responding to your emails. We have recently been experiencing technical issues which meant that, unfortunately, we were unable to see your messages when they were originally sent.
We completely understand how frustrating and disappointing this must have been, particularly with this being your first order from us. Customer care is extremely important to us, and we are genuinely upset that we have let you down on this occasion.
A member of our team has now attempted to contact you directly to resolve the matter and provide an update regarding your order. Please accept our sincere apologies once again for the lack of communication and the inconvenience caused. We hope we can resolve this promptly and restore your confidence in us.
Kind regards,
The Hairways Team
Reply from Hairways
Thanks for your review Roy. We are so happy you are happy with your order and our service. We really appreciate your feedback.
Delivered very promptly and product…
Delivered very promptly and product just as described. Thank you
30 June 2026
Reply from Hairways
Hi Jennifer, thank you so much for your lovely review. We’re really pleased to hear your order arrived promptly and that the product was exactly as described. We really appreciate your feedback and hope to welcome you back again soon.
Great price and quick delivery
25 June 2026
Reply from Hairways
Hi Carole, thank you for your kind review. We’re so pleased you were happy with our prices and quick delivery. We really appreciate your support and hope you enjoy shopping with us again soon.
Good online seller
Ordered my item online and it arrived quickly and was well packaged.
27 June 2026
Unprompted review
Reply from Hairways
Hi, Thank you so much for your lovely review. We’re really pleased to hear your order arrived quickly and was well packaged. We truly appreciate your support and hope to serve you again soon.
Order #1145 – Incorrect Dispatch & Zero Support
Professional Misconduct: Order #1145 – Incorrect Dispatch & Zero Support
內容：
I am writing this public notice to warn potential customers about the unprofessional and fraudulent nature of this business.
I placed order #1145 on June 22, 2026. I purchased the "Wella Straight Neutralizer (Emulsion Cream)," but the warehouse dispatched the "Wella Perform Perm Neutralizer (Liquid)" instead. These are entirely different chemical formulations—orange cream for hair straightening versus purple liquid for perming. As a professional, I cannot use the incorrect product, and the item sent is useless for my services.
Despite providing clear photographic evidence of the error alongside the invoice, this company has completely ignored my communications.
1. The phone number listed on their website is invalid/fake.
2. My formal emails have been met with total silence.
3. Their "Customer Support" is nothing more than an automated chatbot that admits it cannot process returns and confirms there is no human support available.
This is a clear failure to fulfill a contract and a complete lack of accountability. I am now forced to dispute this charge through my payment provider. Avoid this business at all costs; they take your money and provide zero support when they make mistakes.
23 June 2026
Reply from Hairways
Our phone number is not fake and is answered during our normal business opening hours. Our team had sent the wrong item and your email was replied to the next WORKING day. The correct item has been sent to you along with a prepaid returns label for the incorrect item shipped. Apologies for the error in packing. This was resolved within ONE working day. By way of apology we will send you a personal discount code to use on your next order.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.