Holidu Reviews 

Avoid Holidu at all costs. We booked a villa based on explicit, written reassurance from a Holidu customer service agent confirming the property featured a private outdoor pool.

This was a flat-out lie to get our money.Upon arrival, we discovered there is no pool and never has been.

The host was lovely and explicitly confirmed that Holidu completely falsified her listing data across the internet.

When we immediately reported this massive breach of contract, Holidu's insulting automated AI chatbot trapped us in endless loops, completely missed the point, and automated a stressful complaint against our innocent host instead of providing human help.

People work incredibly hard all year to save up for a single week away with their family.

Instead of enjoying a chilled, relaxed holiday at the villa, we spent critical holiday hours trapped fighting a customer service bot, and we were forced to constantly drive around in a foreign country, spending significant extra money out of our own pockets on beach parking and sun lounger rentals just to access water.

When humans finally took over the case days later, they showed absolutely zero empathy for the immense stress and disappointment they caused my family.

They treated us like an annoying inconvenience rather than a defrauded customer.

They flatly refused a full refund, gave us an impossible ultimatum to vacate mid-stay during peak July high season when there are zero alternatives, and forced a completely inadequate €334.61 formula on us that doesn't even cover our baseline daily out-of-pocket expenses to replace the amenity they lied about.

This is a disgraceful, deceitful platform. They ruined our hard-earned holiday, left us financially penalized for their own system errors, and possess zero corporate empathy.

We will absolutely never use this company again.

our booking was cancelled 2 days before arrival. Holidu was notified there was a potential problem 10 days before this but did nothing to investigate. They then made no effort to provide alternative accommodation

Holidu GmbH: Avoid at all costs:
Thieves: Their commission is disproportionate to the service provided, which is usually nothing more than acting as an intermediary between a professional property owner and a platform such as Abritel or another rental agency, possibly located abroad.
And they’re also scammers: they wait for you to be even a few hours late in paying the balance of your rental to automatically cancel your reservation, only to re-list the property a few hours later. But the deposit you paid? They keep that, of course. What a great business model...
Unscrupulous people.

It’s been almost a week since I’ve been waiting for a response from them following an email I sent through a Booking conversation, and I still haven’t received any reply to my messages. I’ve tried calling them, but every time I’m told that all agents are unavailable and no solution is provided, even though we’re talking about a reservation made for December 2026. It’s honestly shameful to have such a service when they are supposed to make life easier for property owners who rely on them, and above all, to keep their commitments to clients when they state that a follow-up will be provided later.

Morning everyone. I will never use this company again 😡. My trip to Mont Blanc starts this Friday and they cancelled my Accommodation which has been booked in April and paid. Left me with nowhere to stay 😡. They keep saying is going to sort it out but still no accommodation.

Hi, My wife & I originally booked reservation id #5697491 property # 551832 Villa ' L ' alivu from 09/06/25 to 23/06/25 - 14 nights. Which on arrival at the site Domaine Alicia we were told by Armand Tumeo was unavailable due to the Hot Tub being broken by the previous occupants children. We were escorted to another villa " Via Ferrata " property # 5520655 without any options. This was meant to be an " Upgrade " as it had listed, Air Conditioning, Fire Place, Beach & Mountain views. The mountain view was only visible from the back of the villa. Well all four listed was not available. Air condition was a priority considering the outside temperature 28 / 30c.
The mega problem was the " Ant Infestation " they were everywhere outside & inside Villa Via Ferrata. On the terrace at the table / front door, around the Hot Tub in the pool at the bottom dead & at the water level, gazebo, far side of the pool, car parking, dry washing area.
Inside the villa KITCHEN behind & around the fridge freezer, cupboards & drawers, dish washer, on the floor around the kitchen units kick plates. They were coming from out from the light switch & electrical sockets. Called Armand several times which he responded to immediately, sprayed Heavy toxic chemical on several occasions to eradicate the ants to no avail, they just kept on coming back. Armand tried so desperately hard to help us, he exhausted his options. We also discovered in the utility room some pink packages of " Rodent Poisons " which were actually opened. But his boss host Jean Francois was not interested in our plight. The Hot Tub plug blew up on the Saturday 21/06/25 Whilst I was in it... dangerously close. Which had tripped the fuses in the villa, Armand to the rescue, again.
This needs to be addressed immediately, so no other client has to go through this ordeal. Either the host is removed from the rental platforms or he cleans his villa up to Holidu / VRBO Highest standards. Simply not acceptable for any client member of VRBO having to pay out large sums of there hard earned money to the likes of Jean Francois. This is not the high service that we are accustomed to from VRBO / HOLIDU Simply not acceptable. Apologies does not come anywhere near resolving this issue my wife and I had to endure. 👀
VRBO / HOLIDU NOT WORTH THE HASSLE OR GRIEVE. RECOMMEND DO NOT USE.👀
It would appear either VRBO & HOLIDU HAVE TAKEN UPON THEM SELVES TO RELEASE A REVIEW 04/08/25 OF 2/10 TERRIBLE against Villa 'L alivu Which we did not sanction or consent to or agree too, We requested that this review is REMOVED Immediately, as we were moved to Villa Via Ferrata NOW THAT IS REALLY BAD, TERRIBLE.. Please STAY CLEAR OF VILLA VIA FERRATA..ANTS

I have used the Chambres d'hôtes website for over ten years and always found it very simple and efficient. But the new booking system introduced this year, run by Holidu, is a nightmare. In June and again today it simply would not send reservation requests to the hosts. For each enquiry I received the error message "Oops something went wrong - please try again later." at least six or seven times. In June it took two days to achieve one single reservation.

Easy and quick to book.,good information and easy access. Place is really cute and super clean and that’s priceless !
Terrace, swimming pool , beach, shopping, restaurants close by.
All great ! The only thing check in too late check out too early ;(

Excellent and prompt communication. Recently I have contacted Holidu fr for support regarding a reservation payment. I was pleasantly impressed by the fast response (Elma handled my case). She offered support for any issues regarding my reservation. Keep up the good standards! Thank You!

Very pleasant stay. Thank uou

I booked a property in France through Holidu, the pictures of the property looked great, but when we arrived it was totally different, to get to the property we had to walk up an alleyway that was never mentioned in the property description. The property had a terrible odor, it really wasn't nice. We went into the shower room and you would not believe the mess, the toilet was BROWN it hadn't been cleaned in months, OMG it was awful, the shower area was horrible, the grouting was black, the silicone was black, I wouldn't have showered in it. I contacted the point of contact and told her, she came to the property and agreed with the condition. She turned out to be the housemaid, she said she could clean it again if I wanted. I told her that I couldn't stay in a house like this. She then called her manager and explained the situation and sent him pictures. He spoke to me and said I should contact Hoildu direct and inform them that the property was not as advertised and totally unacceptable, we booked into a hotel that afternoon at our cost. Holidu asked for a copy of the hotel invoice, nothing else was offered to help. I sent several emails explaining everything but I didn't have any pictures of proof of how bad it was, so they couldn't do anything, they told me they will contact the owner and he wouldn't give us a refund or an offer of any kind. Holidu then offered me 10% refund as an act of good will. Which was totally unacceptable. I informed them that I was considering taking legal action against Holidu and the owner and that I required the owners full contact details so my solicitor can communicate with him. Holidu would only give me a concierge email and phone number. This would not be acceptable. I requested this several times, but that was all they would give me. Holidu kept informing me that they are just a booking service, I have a contract with Holidu. I will be taking legal action against Holidu. Please, please don't use Holidu, I won't.

Date of experience: September 12, 2024

Application facile à comprendre. Moi je recommande vivement.

BELLES ARGUMENTATIONS PHOTO ET DESCRIPTIF COMPLET

Rapide et sans surprise, excellent

application très pratique et simple d'utilisation.