hoesjesdirect.nl Reviews 

1,676
TrustScore 4 out of 5

4.1

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Rated 3 out of 5 stars

Their service and delivery was good, however I was so disappointed with the ipad cover. I expected one covered with cloth but it was plastic cloth! Horrible! Again they did return the payment quickly... See more

Company replied

Rated 4 out of 5 stars

The variety of items, the delivery period is perfect! It was just my experience, but I’ve ordered a special type of cover, but I’ve received one for another model of AirPods. So pitty.

Rated 5 out of 5 stars

Kreeg een mooie hoesje binnen van goede kwaliteit, ben er super blij mee! Het pakketje kwam ook vrij snel aan. Top, zal hier zeker nog een bestelling plaatsen in de toekomst iA

Rated 5 out of 5 stars

Good collection. I found the item I was looking for quite quickly. I ordered it and it was delivered the next day to my post box. The item is as stated, and the price is quite good

Company details

  1. Cell Phone Accessory Store

Written by the company

hoesjesdirect.nl is een van de grootste webwinkels in Nederland en Belgie voor telefoon, tablet en laptop accessoires. Kies uit ruim 60.000 hoogwaardige producten voor alle toestellen. Altijd inclusief gratis verzending en gratis ruilservice binnen 60 dagen voor het geval je product niet helemaal bevalt.


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4.1

Great

TrustScore 4 out of 5

2K reviews

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4.1

All reviews

(1,676)

385 reviews in the last 12 months

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Rated 3 out of 5 stars

Their service and delivery was good but...

Their service and delivery was good, however I was so disappointed with the ipad cover. I expected one covered with cloth but it was plastic cloth! Horrible!
Again they did return the payment quickly and I have to give them credit for good service.

3 May 2026
Unprompted review
hoesjesdirect.nl logo

Reply from hoesjesdirect.nl

Hello,

Thank you for your review.

We’re sorry to hear that the item you ordered didn’t meet your expectations and that you had to return it. I see that we’ve received your return and have already issued a refund. We’re glad to hear that you’re satisfied with our process and service. Should you need any assistance in the future with purchasing a new case, we’d be happy to help. Feel free to send an email to service@hoesjesdirect.nl and we’ll be happy to assist you.

Best regards,

Velihan

Rated 5 out of 5 stars

Great customer support

I purchased Glass Screen Protector. Due to improper installation, fingerprint sensor stopped working. I contacted customer service. To my surprise, they replied within few hours with helpful detailed instructions. I must thank Robin who really solved my problem. I am happy with my purchase and their customer service.

29 October 2025
Unprompted review
Rated 1 out of 5 stars

Product did not arrive!

I have used this company to purchase phones case for myself and my husband. For 1st time it works well however 2nd time it is doesn't work. The phone case did not arrived and furthermore they are not answering the emails. Really bad service!
Better to avoid this company at all!

3 October 2025
Unprompted review
hoesjesdirect.nl logo

Reply from hoesjesdirect.nl

Dear customer,

Thank you for your review.

We've responded on all both your e-mails.
But we haven't received a response back, please check your e-mail and your spam box.

With kind regards,
Robin

Rated 1 out of 5 stars

Totally scammers website

Totally scammers website. I bought a screen protector for iPhone 16 and they send wrong bad quality product and when I requested to solve the issue the company wasted my so much time and always trying to find a excuse and acting cheap and like a scammer website douchbags. Don't trust on this website I made a mistake there are so many other good options GSMpunt, bol, Amazon. Avoid as much you can with scammers.

13 October 2025
Unprompted review
hoesjesdirect.nl logo

Reply from hoesjesdirect.nl

Hello,

Thank you for your review.

We are sorry to hear that you received the wrong product than what you ordered. However, we cannot find any information about you in our system based on your name and email address, nor can we find any order history. We suspect that you ordered elsewhere and, in that case, the review is not intended for us and is even unjustified.

Kind regards,

Velihan

Rated 1 out of 5 stars

Don't expect your order within 24 hours.

I ordered via this website cause they say very clearly when you order before 2100, it will be in your house the next day. I had a rush, cause my other phone just broke and I got a new one, so 24 hour delivery would've been perfect. Unfortunately it's now 5 days later and nothing. After 3 days they send you a lovely email saying "haven't had your package yet? It's underway". NO scheit sherlock, I didn't think you were hiding it for me and I had to go looking for it. This feels like misleading advertising, and they should remove this promise from their website if they can't deliver on it.

9 August 2024
Unprompted review
hoesjesdirect.nl logo

Reply from hoesjesdirect.nl

Dear customer,

Thank you for your review.

I'm sorry to read that your package hasn't been delivered yet, usually our packages will be delivered the next working day. Unfortunately, your package has been delayed. It will arrive shortly.

With kind regards,
Robin

Rated 1 out of 5 stars

Waste of time and money.

Waste of time and money.

15 May 2024
Unprompted review
hoesjesdirect.nl logo

Reply from hoesjesdirect.nl

Dear customer,

I'm sorry to read the review.
Unfortunately you haven't given us your order details so I'm not able to send you an e-mail.

Please send us an e-mail so we can help you further. You can send the e-mail to: service@hoesjesdirect.nl

With kind regards,
Robin

Rated 1 out of 5 stars

Refund taking over 2 weeks and no answers

Requested a return which has NOT been refunded in over two weeks. I have contacted them TWICE to request the refund and no results. They say it's because packages are left at a PO box and only sent to sorting facility once they have "many" so as to make it more efficient/cheaper. Unsure if that is actually the case but it's certainly not my problem as a customer and there is no reason why a simple refund should take this long. It's a real shame because this was my third time buying with them. I bought cases and screen protectors before. I certainly will not use them again.

5 March 2024
Unprompted review
hoesjesdirect.nl logo

Reply from hoesjesdirect.nl

Dear customer,

Thank you for your review.

Unfortunately, we have to wait for the return package of the post. As shown on the tracking, the package hasn't been delivered yet. We will process the return straight away when it arrives.

With kind regards,
Robin

Rated 1 out of 5 stars

I definitely don't recommend it !

I definitely don't recommend this website to anyone!
There is why :
I ordered a couple of items a week ago because the advertsing written on top of their homepage website said "Order before 9p.m deliver the same day".
So I kind of expected it to get it the day after.
It is only after the payement that I received a mail telling me that it would actually take 2 to 4 days. When I did complain to their customer service they told me that my translation of their website wasn't accurate and they sent me the link of the french website. When I checked what was written on it I could see "Expédition rapide avant 21h" = "Quick delivery before 9p.m".
6 days later since I still had no news from my package I sent a new mail their customer service and there they told me that it could actually take up to 8 days to be delivered. Well, how is that a Quick delivery ?!
I then asked to cancel my order and to be refunded, not only because to me they were definitely using false advertising but also because as I would have to travel in a few days I wouldn't be home to receive the delivery and will just have to buy the needed items somewhere else.
That's where their customers service told me that they couldn't do it because my package had already been sent (although there is no tracking available so I still have no idea when am I supposed to receive it!) and that they were perfectly honest concerning their ordering procedure. They sent me a link to their website page explaining all the delivery rules.
Although none of these rules and probable delays where mentioned at any moment during the online order I did !
Regarding their obvious lack of good faith I decided to file a complaint to the European Comsumer Center.

15 November 2022
Unprompted review
hoesjesdirect.nl logo

Reply from hoesjesdirect.nl

Dear customer.

I'm sorry to hear that you don't recommend our website. The information told is actually accurate. The text on our website "order before 21:00 delivery the next day" is for packages in the Netherlands not Belgium as explained on the website. We do offer a delivery service with tracking, unfortunately you didn't select this option. Therefor, there is no tracking available. Your package will be delivered shortly, due to Black Friday it’s very busy at the postal offices.

With kind regards, Robin

Rated 5 out of 5 stars

Prima!

Kreeg een mooie hoesje binnen van goede kwaliteit, ben er super blij mee! Het pakketje kwam ook vrij snel aan. Top, zal hier zeker nog een bestelling plaatsen in de toekomst iA

3 September 2022
Unprompted review

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