Kamera Express  Reviews 

I had an incredible experience at Kamera Express after my camera suddenly broke down. The staff went above and beyond to help me out. They spent a significant amount of time with me in the store, thoroughly checking the device to see if it could be repaired on the spot and carefully guiding me through the official repair process options.
Unfortunately, the camera was beyond repair, but they made sure I wasn't left stranded with a big trip coming up. They helped me find a brand-new replacement model right in the store so I could purchase it immediately.
Thanks to the patience, dedication, and genuine kindness of the team, I was able to continue my photography journey without missing a beat on my long-distance travels. Highly recommend Kamera Express for their stellar customer care!

I placed an order which the company cancelled themselves, citing an internal "systems issue." That's fine mistakes happen. What isn't fine is that nearly a week later, I still don't have a refund. I've called multiple times and been intentionally disconnected on more than one occasion, and my written complaint has gone unanswered.

I paid for something I never received, through no fault of my own, and I'm now having to pursue this through my bank and formal consumer channels just to get my own money back. Customer Service rating 0/10, Response time 0/10. Even left a note for the CEO on his Linkedin and no response. This company is a farce. Expect your money to go the way of your product order... poof... no longer exists. If your order gets cancelled, expect this nonsense.

They refused to issue a tax-free form for my purchase of 71 euros. Even though the legal minimum limit in the Netherlands is 50 euros, they failed to provide this service and showed a complete lack of helpfulness. Very dismissive toward international customers; I will not be shopping here again.

Great experiance. Seller in shop in Amsterdam was very friendly, kind and helpful.

It’s use to be good kamera store now it’s just a shitshow! Went to the store to buy a back drop because they charge so much for delivery
They didn’t hv it so they offered the send it to my house so I went for it thought it’ll take a couple of days at the most but no they made a mistake and sent it to the wrong address and I hv to wait till the package gets sent back so they can ship it again to the right address whits is taking up to three weeks! Children’s IQ! I spent a fortune in this store in course of the years but now it’s just a mess! Not to mention the prices that are way more than any other! I guess they’re paving the way for neewer Europe to take over! Kamera express you suck!!! Definitely don’t recommend..

A quick update to the situation after 7days of my review and they replied meaning they know about the case I still didn’t get what I’ve ordered and paid for! Spoke once to a customer service person on the phone and he was so nice and sent me an email to prove they will send out a new one but nothing happened almost a week later now. Today’s date Friday August 28th. I am very unhappy kamera express thanks for nothing.

Great free and fast delivery. I will receive my microphone soon.

Bought my PC Canon printer from this company with no problems, fairly quick replies back to my questions and overall EXCELLENT.

My experience with this store has been, without a doubt, the worst I have ever had shopping online.

I placed my order on July 21. Their website promises a delivery time of 2 to 5 business days. More than two weeks have passed, and I still have not received my purchase.

I provided my delivery and billing addresses correctly, and I also paid €10 for home delivery. Without any prior notice and without my consent, they decided to send the parcel to a collection point located 8 kilometres from my home.

What is even more unbelievable is that I travelled to that collection point, and the employee confirmed that there was no parcel there under my name. Nevertheless, the DHL tracking system continues to show that the shipment is at that location. In other words, the tracking information says one thing, while reality says another. To make matters worse, that collection point is now closed for a month due to summer holidays, so even if the parcel were to appear there, I would not be able to collect it.

As of today, no one knows where my order is. Neither the store nor the transport company is able to tell me where the parcel is or when I will receive it. I have been waiting for weeks, and the only response I have received from the store has been to ask me to be patient and to reconsider leaving a negative review, instead of providing a real solution.

The very least a customer expects is to receive the product within the promised delivery time and at the address they paid to have it delivered to. None of that has happened. I paid for a service that has not been provided, and meanwhile my purchase has simply disappeared, with no one taking responsibility.

If you are considering buying from this store from another country, my recommendation is to look elsewhere. My experience has been an absolute disaster from start to finish, and after everything that has happened, I would never buy from this store again under any circumstances.

An excellent place for photographers! They have everything you need to capture the best images for your scene. I would come back anytime.

I love my new camera! I reserved it online and picked up at the store without any problem ! It was very quick and a good experience!

Amazing service! There was a part missing from my order and they swiftly exchanged it. Now I have a perfectly working lamp!

Excellent experience at Kamera Express. The service was fast, professional, and efficient from start to finish. The staff were knowledgeable, took the time to answer my questions, and gave honest advice without any sales pressure.

What stood out most was how friendly and approachable everyone was. They clearly know their products and genuinely want to help you find the right solution rather than just sell you something.

Very helpful staff! Thank you. I purchased a camp snap camera in Eindhoven and the team was super helpful to assist me.

-Not able to get a proper delivery due to a mistake in my postal address made by the staff during order. After two weeks and some Whatsapp message exchange, nothing came out until I finally received an email asking for my full address without the typo. Finally the product arrived 2-3 days later.

-Very poor reactivity when communicating via Whatsapp (as a first media handler). Or you need to wait long to talk to someone if you choose the phone option.

-Sell some good product but also cheap -- low-quality materials.

It was disappointing that they didn’t offer a discount for an open box camera that is used to show to customers for the last year.

They were genuinely very helpful. They answered all my questions about my equipment completely and offered great suggestions.

I placed an order for camera equipment several months ago. The item was never delivered — Royal Mail attempted delivery, failed, and the parcel was subsequently returned to sender, confirmed with a signed proof of delivery at a Royal Mail depot.

I have documentary evidence of this throughout.
Despite the parcel being formally returned, Photospecialist / Kamera Express have refused to issue a refund, claiming they cannot process it until the item physically arrives at their Netherlands warehouse.

This position is legally untenable.

Under the Consumer Rights Act 2015 (s.28), risk in goods remains with the trader until the consumer takes physical delivery. I never took delivery. Under the EU Consumer Rights Directive 2011/83/EU, a refund is due within 14 days of the consumer evidencing return — not conditional on the trader's internal logistics chain.

I have now sent a formal legal notice to the company citing both pieces of legislation. Their customer service team — across multiple contacts over many weeks — has been evasive, contradictory, and on at least one occasion made a commitment to refund upon return which was subsequently reneged upon.

This is not a dispute about a faulty product. This is a company retaining money for goods that were never received, where return to them has been independently verified. I am currently pursuing this through the appropriate consumer regulatory channels.

I would not recommend this company to anyone.

Had only good experiences with KE so far but my current predicament is so infuriating, I never write reviews like this but I have to vent it out somewhere, so here I go.

I ordered 3 lenses from KE 2,5 weeks ago, it was supposed to be an overnight order but I'm still waiting.

I wanted them to arrive right away the next day after the order, because the lenses were for a specific professional shoot and I wanted to use them the day after the delivery. I was suspicious near the end of the promised delivery day that it's not arriving, and so I called KE customer service to ask, and they told me that the delivery is not happening that day because "of the hot weather" (it was 19 degrees that day). That was already laughable, but shit happens, I let it go and rented the lenses instead for my job.

Then I was waiting for the lenses, delivered by DHL, and they just never arrived. I was home on the 4 days of the attempted deliveries, always waiting during the time that DHL was saying that they will deliver it, but it just never came. I checked my doorbell and it was working, I wasn't "not hearing it" for 4 days, nothing like that. They just didn't deliver it. There isn't any option to contact DHL by the way, couldn't change my delivery location or anything.

After the last "failed" delivery I called KE customer service, they told me that the lenses are still with DHL and they can send it to me again. This time, not trusting that they put my right address on the box, I asked them to deliver to a nearby DHL pickup point.

When I received the notification that I can pick up my delivery, I immediately went for it: it was only 1 of the 3 lenses, in a super busted up box. Luckily the lens inside wasn't damaged, but still, what the hell happened to that box? But I digress.

Arriving home and realising that it's only 1 lens, I immediately called KE customer support to ask where my 2 other lenses are. Apparently they were "on the way back" to KE, and they would send them to me once it arrives.

I waited days, but didn't get any notification, so I called them again. I got the exact same answer.

Then I waited another week, still no word, so I called them again and got the same answer, "it's on the way to KE". Obviously I told the person on the phone that no, it's not, I've been told this twice before, it's probably stuck or lost somewhere.

All they could offer was to start an investigation into where my lenses are, and a promise that they'd send them to me one day, once it actually reached them.
I asked for other workarounds, such as sending me the lenses again, before the previous lost ones got back to them, or for a refund so I can order them again. Neither are possible with KE.

So as it stands, my overnight delivery turned into a month plus waiting circus. Luckily I'm somewhat chill and I have other tools to work with, but I don't understand how this is normal when you're supplying working professionals. And I don't know if all of this is the fault of DHL or KE, but I don't really care, if I don't keep calling KE multiple times a week, my lenses and money is probably gone for good and I don't know if they would've reached out to me for solutions, since my KE order page says 'delivered' (why?).

So f..k KE all my homies hate KE, I'm avoiding it from now, thanks for the mess

I LOVE KAMERA EXPRESS !!! Just bought my Nikon camera setup and lenses at the Dilbeek location. Bjorn was super knowledgeable and friendly, he gave me all the information and he didn’t try to sell me things that I didn’t need. I would definitely recommend Kamera Express for enthusiasts and professionals + they have some really great deals!