Indigo Reviews 

Maybe have lower than 1 hr parking at your locations especially the ones with lab services as most people make appointments now. I shouldn't have to pay for 1 hour when im here for 10 mins. Total rip off, forced to pay for parking tand forced to over pay. Sunridge professional center location!!

Horrible application !! (Android phone). After wasting more than 35 minutes we were not able to pay and we moved our car away from there.

This was our first time visiting Canada, and we parked at Indigo Parking near Canada Place in British Columbia.

As visitors from the United States, we were not aware that payment needed to be made before leaving the vehicle. In many parking facilities in the U.S., payment can be made when returning to the car before exiting the lot, so we assumed this location worked similarly.

When we returned several hours later and attempted to pay, we discovered that the system required a start date and time that was not editable. Because of this, I was unable to accurately enter the full duration that our vehicle had been parked. There were very limited options available to correct the issue, so I selected what I believed was the closest option and planned to contact customer service afterward to ensure the balance was paid correctly.

Unfortunately, when we returned to the vehicle, we found a parking ticket. I contacted Indigo Parking and asked whether the amount I had already paid could be credited toward the ticket. While they declined to apply the payment as a credit, they did offer a 50% reduction on the ticket amount, which I appreciated.

That said, the communication throughout the process was disappointing. The email responses felt impersonal and came with repeated reminders that the penalty would increase if payment was not made within 10 days. While I understand the need to explain the policy, the tone made it feel as though I was being treated as someone trying to avoid payment, when my goal from the beginning was simply to pay the correct amount owed.

To resolve the matter, I ultimately paid both the discounted ticket amount and the parking fee I had originally submitted.

My recommendation to Indigo Parking is to improve the payment system for visitors and first-time users, particularly when mistakes are made in entering parking times. A more flexible process and more customer-friendly communication would go a long way toward creating a better experience. For anyone planning to use this parking facility, be sure to familiarize yourself with the payment requirements in advance to avoid a similar situation.

If I could give zero I would.
I used Indigo to park in Lausanne. The barrier would not open. So I took a ticket and paid at the machine and cancelled my reservation. The terms and conditions allowed me to.
I have spent the past 4 weeks in emails with the customer service team asking me repeatedly for bank statements, credit card statement, bank account details, copy of the ticket. Ans again and again asking me to prove that I paid, how I paid and if I paid in cash then they have to contact the car park to verify this.
I paid 25,80 CHF for my reservation. I have had easier experiences returning a 3000 CHF laptop and getting a refund.
This is terrible. I now am even that they have so much bank information.
I simply want a full refund of the reservation but it is implied that they will only refund the considerably less parking ticket cost.
I keep asking for the email and name of someone to whom I can complain. Silence there too.
I cannot recommend this company at all.

There are holes in the sidewalks at Parkdale medical. The holes are about 6 inches deep.

I paid 7.50 for a daily . But the receipt said 2 hours. They then ticketed me. Literal scam.

Still awaiting a refund following pre-booking in Biarritz and barrier refused to let us in without taking a ticket - so duplicate payment has been taken. Email offering refund received over two weeks ago and still no refund. Emails no longer being responded to and no way to escalate.

Tracking number of complaint: 3717666
Ticket ID: 02386

VIA Rail parking machine in Cobourg ON charged me $70 which was weekly rate instead of $10 for 1 day. VIA said not their problem call Indigo. I tried to contact Indigo, their website pages for contacts came up blank. I waited on phone AI hold for hours no answer. I emailed repeatedly no answer. No customer service. They do not want you to contact them. Rip off!

The Canadian division company sadly offers unjustifiably high notice costs for parking. People are at these fraudsters mercy when they have to park at Via. Outrageous. It said I didn’t register my vehicle when I clearly had for 24hrs. What a crock! Crooks I say. Not even a warning. Won’t be taking VIA rail as a result ever again.

Ottawa area . So far not so good. Website and agents almost promise a reply within 48 hours. ( 2 days ). I am at 7 days and still no reply? Most of the reviews talk about Delays, Denials, Non Responses, …. My attempts to contact agents resulted in a minimum of 30 minutes wait time. The longer Indigo delays and denies the more $ my parking ticket fine increases.
Here is your chance to prove me wrong. Take a look at my case file # 890855. All I wish for is an honest , unbiased and rapid reply. 90 % of your customer reviews have not received any of these. Redeem yourselves

REM Brossard Quebec: After booking and paying 12 hours in advance, there was no parking available, super panicked as I had a medical appointment. I ended up having to go up and down all the aisles of the public free parking for 20 minutes before a space became available. The REM agents informed me that even though I paid in advance, it doesn’t mean a space will be available for me. Will never go back!!!

Access: Failed
Parking facility: Failed
Exit: Failed
Payment: Excellent in taking my money

I paid $317 CAD yesterday and I still can get in to the parking lot with my monthly suscription.
I’ve tryed already to notice them, but they not working on weekends. Someone answer me with the help line, and he told that I need to call next day, because he don know about how it works the monthly suscription and he don’t now at what time I can call them. WTF! I spend more than $100 CAD plus the $317 beause the horrible and poor customer service.

I tried for hours to park in Vancouver at work with this new system, and failed a dozen times , it says it takes Apple Pay but would not link or take mine, so frustrating, now I can't park at work and the meters are restricted to 2 hours. These systems need to be banned

I see I am not alone with complaints about this dreadful company which allegedly’s not only incompetent but criminal. I practised law for many years in the UK so this is my perspective. I booked Parking with Indigo Parking for Tignes Val claret. We had been driving overnight when we arrived at the barrier it should’ve recognised the numberplate & opened. However, it did not and it instructed us to take a ticket to gain entry. Midweek, I had to get my dog a tablet for worming form the vet as required to return. The barrier again did not open so I use the ticket. I thought it was going to charge me £70 or so. I called on the intercom and after a long wait a man answered and I explained the situation. They said because I had taken the ticket I had effectively booked two parking spaces and I had to pay to get out. He could easily have opened the barrier for me having recognised I’d already paid for the week& had no choice because I had an appointment at the vet and paid when I returned it recognised my numberplate. I have raised the issue with Mastercard but so five had no reimbursement. A terrible company and it puts me off going to Tignes and skiing in France again. Complaint to Paradiski&? the French Tourist Board

Booking online through App to stay at Tignes Rosset was easy. Getting into the carpark when the barriers refused to open was difficult. Repeated trips to the office in the information centre and then calling the helpline at the barrier eventually worked after 1 hour.
Nobody seems to have any clue. They just treat you like an idiot.
Getting out a week later again the barriers did not work until I called the helpline and although I had left, the app still thought I was in the car park!

I would give this company zero rating.There are many security issues that they should be investigated.Rude and inefficient staff. The city of Montreal should intervene. Filing a complaint.

ARNAQUE TOTALE : j’ai réservé le 29/11/25 , place du Parking à Tignes pour un séjour en février . La reconnaissance de plaque ayant pas fonctionné , j’ai mis le code de validation fourni lors de la réservation et mon numéro d’immatriculation s’est affiché . J’ai pris le ticket qui était proposé, et lors de la sortie j’ai du régler 139 € alors qu’on a la réservation ici était 112€ que j’avais réglé indigo, contacté le dit qu’il ne peuvent pas me rembourser alors que figurait la facture est sur le reçu l’immatriculation de la voiture ne pouvait pas y avoir de confusion :c’est de l’arnaque totale

J’AI BIEN ENTENDU TENTÉ D APPELER LA PERSONNE DE SERVICE QUI N’ÉTAIT PAS DISPONIBLE A CE MOMENT. C’est une sorte de vente forcée. On vous vend une prestation main libre qui ne fonctionne pas , vous attendez qlq moments sans succès . On vous donne dans le contrat initial un code d’accès si problème, vous le saisissez, le numéro de la plaque apparaît et un ticket vous est délivré et la barrière s ouvre . Et là que faites vous ? Il y a des voitures derrière vous ! Vous rentrez et on vous ARNAQUE. Pour l’instant pas de remboursement !! J’attends de voir la suite pour éventuellement enlever cet avis

Total scam! They charge twice for a stay!
TOTAL SCAM: I booked a parking space in Tignes on November 29, 2025, for a stay in February. Since the license plate recognition didn't work, I entered the validation code provided during the booking process, and my license plate number was displayed. I took the ticket that was offered, and upon exiting, I had to pay €139, even though the reservation was for €112, which I had paid to Indigo. I contacted them, and they said they couldn't reimburse me, even though the invoice and the car's license plate were on the receipt. There couldn't have been any confusion: it's a total scam! I did, of course, try to call the person on duty, but they weren't available at the time. It's a kind of forced sale. They sell you a hands-free service that doesn't work. You wait a few moments without success. The initial contract gives you an access code in case of problems; you enter it, your license plate number appears, a ticket is issued, and the barrier opens. And what do you do then? There are cars behind you! You go in, and you get ripped off. So far, no refund!! I'm waiting to see what happens next before possibly removing this review.

Received ticket even I paid the parking fees, same thing happened to the car beside me. I tried to email them for disputes three times, and there is no response.

worst airline ever. We had a flight from Amsterdam to Phuket with 2 hours transfer time. Our flight in Amsterdam was delayed so we cannot make to the second flight. In Mumbai, they kept us for more than 3 hours in a poorly ventilated place without giving any information or help. we had to wait until an indian lady say our flight name. the next flight to phuket is more than 12 hours later and we are still wondering in the entrance of the airport they even let us in no lounge no food no place to rest after all these