FlixBus Reviews 

I think you need to train chauffør a little better
dangerous driving from copenhagen

I forgot my luggage during my trip from Copenhagen airport to my city.
I called Flixbus and they only way to find it was to submit a lost and found form from their website and cross my finger. Almost 2 weeks later I got mail from Flixbus that they unfortunate could’nt find my lugagge.
Thats despite they have the day, time and the route. And they also must known witch buscompany was on route.
After I found the bus company myself and provided the day, time and route, and they had my luggage. It took me 10 minute to locate my luggage.
That mean that the lost and found team at Flixbus didnt actually do an effort to find my luggage. Bad bad service.

Used flixbus a few times for international travel, Berlin and Oslo. Both times is angry Eastern European drivers, who have no customer service, get angry at requests (the toilet was clogged on a 9 hour bus, an the co-chauffour got so angry that i requested him to fix it). They speak little to no English, drive like crazy, the busses are compact, warm and old. It has been my last trip with flixbus, i will even buy a new ticket home with vybuss from oslo, even though i wont get a refund. Couldn't pay me to take flixbus 9 hours again

I need a refund this is absolutely unacceptable. We started the journey and not even 10 minutes later I hear the driver on the phone talking to support about how the bus is making weird noises and they still kept driving. There was no option to "not continue the journey" since we had already started it and were stuck in the middle of nowhere. The bus then broke down in the middle of nowhere and it took over an hour for someone to show up to change the tire. They left shortly after and we found out it was because the spare tire that the bus stored was also broken and therefore the repair professionals had to go back and get a new tire to replace adding an extra 2 hours. After which we missed the ferry and now are stuck again in the road in the middle of nowhere. It's been 3 extra hours from when I was supposed to arrive in Copenhagen and I'm still 1 and a half hours away. This is solely due to the gross incompetence of whoever was in charge. I want a full refund for this absolutely ridiculous experience.

Terrible service. Terrible customer support. The Copenhagen Airport – Malmö bus, route 613, scheduled to depart at 08:50 on June 28(Booking Number: 3356210849) never arrived at the airport. What makes it even more ridiculous is that the live tracking showed the bus was at the airport 😂
About an hour before departure, I received a strange email saying that the service would not be operated by FlixBus that day\. There were five of us waiting at the stop. We met while waiting for over an hour, and all of us can confirm that the bus never arrived and none of us was able to travel.
I submitted a complaint immediately. A month later, I still had not received any response. Several customer support agents later told me in the chat that a reply had supposedly been sent to my email address. However, there was no such email—neither in my inbox nor in my spam folder. When I asked them to resend the alleged reply, they simply stopped responding.
As many people have already mentioned in this forum, this appears to be a common deceptive practice by FlixBus.
I do not recommend this company\. Awful service, terrible customer support, and a completely unreliable system.
I will be filing complaints with the relevant regulatory authorities.

Going from Ljubljana to Bologna on a bus 26 July departing 12.10. I have never experienced such a bad behaviour from the driver as this. We were not allowed outside the bus (8 hour drive) during stops and when we pointed out that there was no toiletpapir he Said “this is not a School bus” after 5 days in Slovenia I was about to leave with a great impression of the Sloveniens but the 2 bus driver Hill Billies certainly erased any positivity

I had a very disappointing experience with FlixBus.
I paid extra to reserve table seats, but the seat numbers on the bus did not match the seat numbers on my ticket. Because of this, I lost my window seat and there was no way to resolve the issue.
To make things worse, two passengers brought bicycles, but the bus did not have an external bike rack. The bicycles were placed inside the passenger cabin, blocking access to the bathroom and creating a safety hazard because loose items were moving around inside the bus.
The bus was also delayed, and we had to change eto another bus during the journey, making the trip even more inconvenient.
Overall, this was the worst bus ride I have ever experienced. I expected a much better service, especially after paying extra to reserve my seat.

The worst bus company ever, i had a trip from Hamborg to odense where i had to wait for 1 hour delayed bus, and duo to the driver rush i couldn't pick up all my luggage at Aarhus connecting stop to odense, i tried to stop the bus for my luggage but he didn't care, I tried to call for 30 min with their confusing call agent bot but when i got hold on the customer service, instead of getting in touch with the driver to secure my luggage for not getting lost, they said that i have to fill up a lost luggage form which i did, and after ² weeks they just replied that they can't find it and they suggested that maybe a passenger took it which in reality it was the Eastern European driver after finding the valuables that my luggage contains. ( Brand new laptop/3 expensive perfumes/2 big packs of marlboro cigarettes/amenity kit).
And since then they just kept ignoring my emails.

This was, without question, the worst long distance bus experience I have ever had.

The bus from Odense towards Gothenburg was over 30°C inside. I asked the driver three separate times to lower the temperature. He either ignored the issue or claimed to adjust it, but nothing changed. The entire bus was sitting there sweating for hours. It was completely unacceptable.

The seats are incredibly cramped. I’ve traveled extensively, and these were among the smallest and least comfortable seats I’ve experienced on any long distance coach.

When I missed my connection, the customer service experience became even worse. There was only one employee running between numerous terminals. I was given a phone number and then spent 25 minutes trying to get rebooked onto the next bus.

After finally getting a replacement ticket by email, the ticket didn’t even work. I had to call customer service all over again.

Calling FlixBus is an ordeal in itself. Before you can even speak to a person, you’re forced to enter a 14 digit booking number, meaning you have to switch back and forth between apps while listening to several minutes of automated messages about legal terms, GDPR, and other information. If you don’t enter the number quickly enough, the system simply disconnects the call and you have to start over. Every call took over 10 minutes just to reach someone.

The customer service agents offered no real explanations and no genuine assistance beyond the bare minimum.

To make matters worse, the terminals had very poor signage, making it unnecessarily difficult to find the correct departure point.

FlixBus appears to dominate the market in Denmark, but it certainly doesn’t feel like a company that has to compete for customers. The buses are uncomfortable, the customer service is painfully inefficient, and the overall experience is shockingly poor.

I genuinely cannot recommend FlixBus to anyone. This was the worst bus journey and worst customer service experience I have ever had.

Always delayed. Promises refund but then doesn't deliver. Would never use again.

Bus Odense to Copenhagen Airport! Great experience; on time and the driver Johny was such a breath of fresh air! You notice when someone enjoys a job. Thank you!

Romeo - stoke to London 3rd July route 26.

Best driver ever, kind and enthusiastic. Good drive.

Georgia

The driver was extremely unhelpful and dismissive from the start. When I asked for help because the payment was not working through the website, his response was basically: “Don’t ask me, I just work here.” He made no effort to assist, explain alternatives, or help solve the situation in any reasonable way.

Once I was on the bus, the temperature inside was around 30 degrees and it was very uncomfortable. I asked the driver if he could please turn on the air ventilation or do something about the heat. He simply answered that he could not do anything because it was automatic. Again, no attempt to help, no apology, no solution.

The whole experience felt careless, unprofessional, and very frustrating. As a passenger, I do not expect luxury, but I do expect basic customer service, a reasonable temperature inside the bus, and a driver who at least tries to help when there is a problem. This was honestly one of the worst bus travel experiences I have had.

Flixbus in Denmark (26 Jun at 17:10 - route 632, from Copenhagen to Vejle) did not show up, we had no information on the screens and customer service refuses to process a refund..... Terrible experience!

Line 266 from Budapest, toilet no working, no Light, no water

My wife was rejected by the bus driver at the station in Kyiv. Now the claim that the ticket was used. That means that she's on the bus right now, which she is not.
I believe that the driver is curupt and he sold the ticket to somebody else.
So they want me to carry the burden of proving she not on that bus. How hard can is be to go check the passenger on her seat - 3 buses and the ride is on tomorrow also - this is plain theft.

Terrible delay. I booked a bus from copenhagen to oslo that was supposed to leave at 8:35pm.

I'm currently at the terminal waiting for the bis but the time keep changing to 9:20pm, 11pm, 9:51pm, 11pm again, 11:07pm? 11:19pm... then it would go back to 11:10pm. The schedule change is crazy and extremely stressful to the passenger. It's also not showing on the screen at the terminal. Unless you have the app, you are hopeless. And even the app gives no alert. A passenger has to keep checking over and over again.

Is the bus even going to turn up? I've used Flix Bus in the past before for the low cost. But I doubt it would be worth using it more if the delays like this keep happening.

I had a better, more punctual service in African countries than this.

I booked a trip ticket 3279057903 from Gloucester to Gatwick Airport, with a transfer at Heathrow, for the final leg to Gatwick timed for a flight,

With only 8 minutes left to reach the transfer point at Heathrow I received this email

Flix logo
Hi Paul Noakes,
We are very sorry, but we had to cancel your ride from London Heathrow Airport (Central Bus Station, T2 and T3) - Gatwick Airport South Terminal at 15:25 (#3279057903).

We understand how inconvenient this situation is and we would like to offer you the opportunity to book an alternative trip for free.
Take a look at the fastest and most convenient ride options that will still take you to Gatwick Airport South Terminal:

Your Flix team
I have removed the rest of the email which referred to claiming cost because this review is about shockingly poor and unreliable service.
*****************
Return trip -
Another email _
Hello from FlixBus!

Your trip UK940 to London Heathrow Airport (Central Bus Station, T2 and T3) is currently running behind schedule.

Why we have to pay extra charges when we have purchased ticket like seat, service fees etc? We are not getting any extra service so why service fees? Its corruption in legal way.

My wife and I booked tickets for Christmas (December 24–25) from Copenhagen to Prague with a connection in Berlin.

Two drivers on this trip (I will not mention their nationality) went to the bridge from Copenhagen instead of taking the ferry and spent about 30 minutes trying to avoid paying for the bridge. After realizing this was not possible, they decided to go back to the ferry. As a result, we lost about 2 hours.

After arriving near Berlin, there was another stop before the central bus station. The drivers were navigating using Google Maps and missed three required turns, which caused even more delay. In total, we arrived more than 2.5 hours later than the scheduled arrival time.

These irresponsible drivers also turned off the trackers, and at 7:05 the bus was shown as “arrived.” If customer support had made even a minimal effort to check where the drivers were and when they actually arrived at the ferry, they would have clearly seen that it was physically impossible for this bus to arrive on time. I do not understand how drivers are allowed to simply turn off the tracker and avoid all responsibility.

We contacted customer support, but because the bus was marked as “arrived on time,” we received the following response:
“We cannot issue a refund as the booking was completed in accordance with all rules.”

More than 20 passengers missed their connections together with us, and everyone received the same response.

We had to urgently buy new tickets with our own money because our hotel and return travel were already paid for.

As a result:
• ruined Christmas mood
• –580DKK spent additionally on two last-minute Christmas tickets
• complete disregard for the company’s own rules and responsibilities toward passengers

We have video evidence that at 8:10 we were still on the bus and not in Berlin. If customer support wanted to, they could check the tracker data and the drivers’ receipts. But instead, it is more convenient for the company to blame the passengers.

From this day on, we will never use FlixBus again. Moreover, I will actively discourage all my friends and acquaintances from using this service. I will show them the evidence that customer support clearly does not want to see and will do my best to protect people from having the same negative experience we had.

P.S.
Our last four trips (not including this one, which happened yesterday and today) were terrible. This is a company you cannot rely on.

If you have a choice between flying or taking a bus, it is better to fly — even if it is more expensive. You will not lose your money. Airlines are able to admit their mistakes and provide compensation, while FlixBus does not. In this company, passengers are expected to pay for drivers’ mistakes.

Merry Christmas:
–580DKK

Booking number:
326 910 1492
Update 1
I would like to add important details that were not mentioned earlier.
Between approximately 08:10 and 08:30, we contacted customer support and clearly stated that we were still on the bus, had not yet arrived in Berlin, and were likely to miss our connection because the bus was delayed. We were told to contact support only after arrival. The agent did not mention that the system showed the bus as “arrived” and did not try to clarify why our actual situation differed from the system status.
We contacted support in advance deliberately, believing this would protect us in case of a refund request.
I have a video recorded at 08:20 with visible date, time, and geolocation (iPhone 16 Pro) proving we were still on the bus. The original metadata can be verified if needed.
During a chat with FlixBus support between 09:00 and 09:30, we were informed that the bus was delayed and that we were entitled to either compensation or a ticket replacement. The replacement required waiting an additional two hours. Due to strict check-in times, exhaustion, and stress, we decided to buy new tickets and request a refund instead.
However, after submitting the refund request, we received a response stating that the trip was on schedule and that other passengers managed to board, with no mention of the delay that had previously been confirmed.
Unfortunately, chat messages are not saved, and due to fatigue and urgent practical issues, we did not take screenshots. We did not expect this to be necessary after being clearly told we were entitled to a refund.
Additionally, I personally informed the drivers at least three times that we had a 09:00 connection. Each time, they assured us we would arrive on time. I also witnessed several other passengers raising the same concern.
Please note: I am writing from my own account, but the tickets were purchased through my wife’s FlixBus account.