FlexiSpot Reviews 

I do NOT suggest buying from them, not only due to this but there are other warnings that I wished we would have paid attention to more. BEWARE of the promotions and holding out for a functional coupon. We have waited all week to prep for the Labor Day sale limited coupons. My spouse and I (in different locations in the US) were both making a purchase. Cart items were within terms of the 50% off coupon. At 8a PDT, our carts reflected the discount. We proceeded for payment (with accounts already in place/verified with PayPal and Apple Pay - one from a previous purchase); the system immediately gave an error of payment failure, booted us back to shopping. Launched the cart and promo coupon limit had been reached. Maybe 15 seconds had passed.

They have some really good products! Though they are expensive, they are good quality and should last a long time. Customer service was pretty quick to respond to my request to return my chair (which I did just because I was looking for something a little different with my chair).

I ordered c7 chair, but because the back of the chair kept wobbling I asked to return it. Customer service offered me a return, but since the chair didn't fit me itself they accepted the return.

Excellent customer service quality product that they stand behind

Excellent company and helpful customer service. The chair that I have brought is absolutely fantastic. It’s so comfortable that I fell asleep in it 😉 I had a problem with the delivery company but it was resolved the next day. I had a problem with the £10 for subscribing and in the end I gave up. Then the next day the chair was £100 less omg lol that’s just my luck 😉😊 overall my experience with this company is perfect

Great products, great customer service.

Starts of badly, I received a clearly used item even though I ordered it from their website. But after a couple emails, they were able to give me a partial refund and keep the item so I'm happy.

Really the worst experience ever.

First of all, I ordered a desk which had a delivery time of two months. Even though they had the full two months to deliver it, and they had the opportunity to mention it beforehand to me that there was a delay, no such mention was made. They didn't mention any delay at all. It was delayed for one week, and luckily I got part of the desk that week. However, the other part, two weeks since the feet of the desk were delivered, I'm still waiting for.

They use UPS, which is just too lazy to carry this desktop because it's supposedly 30 kg because twice, they said the recipient refused the order, which is clearly not the case because they never even were here. Also, instead of FlexiSpot organizing anything or keeping me up to date, I have to myself handle this, take care of this, and contact UPS.

The other two times, they just sent it back to the storage. I had to contact FlexiSpot again because they don't have any alerts or whatever when parcels are not delivered to get a replacement sent. This replacement has now been stuck for over a week using DHL. I already mentioned this to them multiple times during this week. Instead of them actually handling this and having a look at it and calling DHL, they just sent me a contentless support email where they apparently do everything to deliver it, except they don't even want to call DHL and have a look at what's actually going on with the parcel.

Also, they don't do anything practically after the whole time. I have to look at the parcel myself and call the suppliers myself. I don't think this is any service at all. Now I am two weeks after delivery of the feet for my desk. They are just standing around here in my room. I've prepared the room for the desk. I've stayed two times at home to receive the desk, all for nothing. What's their solution now? To send it using another service? Just hope it will be delivered this week, but knowing them, it probably won't, and they don't really care at all.

Our experience with our initial purchase was excellent. Items arrived in a timely manner. We were greatly impressed with the style and quality of these chairs. While it was unfortunate that did not meet our specific needs they are, nonetheless, very good chairs. The return process was so stressless and the staff amazing. We were especially impressed with the level of communication during the entire process.

I’m really disappointed with how FlexiSpot handled a simple pricing issue.
I ordered an E7 Pro for £459.98. A day later the same desk was available for almost £30 less through an automatic promotion plus one discount code, which checkout accepted.
Rather than place a second order and refuse delivery of the first desk, I contacted FlexiSpot to ask if they could simply refund the difference to avoid hassle for the delivery company and for their admin teams. Instead, customer service repeatedly insisted I was trying to use two discount codes, despite screenshots clearly showing otherwise.
They eventually acknowledged that their system allows an automatic promotion plus one discount code — exactly what I had been explaining over 7 back and forth emails — but they still refused the price adjustment. They then suggested I refuse delivery and re-order at the discounted price, but of course the promotional event was over and it would have been more expensive, not less.
A very frustrating experience that could have been resolved simply and sensibly. Poor customer service. I won't be ordering again, regardless of the quality of the desk when it arrives. This is anti-consumer behaviour.

I was preparing to make a large purchase, and I was very nervous if the measurements would work for me. They were really patient and very nice with all of my questions regarding measurements; that was very important to me. I mean the measurements were crucial to my purchase. I felt at ease enough to buy with confidence. Thank you Mc Wezer!

Flexispot has a deep and sophisticated support team. After an initial minor misunderstanding, a new person picked up the exchange and resolved everything in their first message. It nice to solve things quickly, but even better to know that the support resources are extensive and that passing the baton is part of their culture. My sincere thanks and appreciation for their outstanding staff cooperation.

When I first placed my order I accidentally ordered the incorrect frame colour. I sent a message out to support, and they were immediately able to update my order for me. Great customer support, looking forward to my new desk

Very smooth return process, and everyone was so kind along the way

I had an issue with the motor on my Flexispot EN1 desk that I'd purchased off Facebook Marketplace. I was initially worried that Flexispot would not be able to help me out as I was not the first owner. After obtaining the order number of the desk from the previous owner, Flexispot was able to help me resolve my issue. They were very responsive and promptly sent out another frame which I received within a few days.
Thank you for your assistance, Flexispot!

Geneva really helped me in support. I feel somewhat bad about initiated a return, please measure your home properly before ordering. But flexispots got your back regardless.

Quality of table and product is really good

Outstanding, and kind, customer service. Dave, Leah, and Vince were SO helpful! We’re very grateful. Can’t wait for the next sale!

So far, my customer service has been fantastic. I just moved and changed my address everywhere I could find, but my purchase last night came up with my old address. I sent an email (well 3 because I am extra) and this morning I already received confirmation that my shipping address had been changed. I can’t wait to receive my chairs.

I ordered a bed frame and it arrived but it broke after a couple months. After providing some information and photos they ended up sending me an entirely new bed frame. So I have high confidence in this company if anything goes wrong with my orders.

The desk is phenomenal. It's a five star product. The shipping however is terrible. I received my desk, desk top, and cable management arm through three different shippers. UPS delivered my chair leg to the wrong address. It took weeks to replace. Flexispot did end up sending me a replacement.