fashionette Reviews 

Not the best partner.

I placed an order a week and a half ago. Due to a logistical issue with the bank, my payment took a little longer. As a result, my order was canceled. Not a problem in itself, but my payment had already been processed. So now I don't have an order (because the item is sold out), but I've also lost my money. I've sent several emails to Fashionette, but I haven't received a response. I find this behavior appalling. It's a significant amount of money. I don't feel taken seriously as a customer!

I have been waiting for my refund since December and, to this day i have still not received anything. I have contacted your customer service multiple times and each time i am told that te refund has already processed. However i have not received any money back in my account.

At this point, this situation is completely unacceptable. From my perspective, it feels like i am being misled and possibly scammed, since i keep being told the refund was issued while i have received nothing. I expect this issue to be resolved immediately and my refund to be transferred without any further delays.

I have been a fashionette customer for a few years now. But recently it has been so frustrating.

I have some pending installments on my credit card. However, I lost my credit card and had to request a new one and Fashionette informed me that they could not no longer withdrawal my installments. I asked them to add a new credit card, they said it was not possible. I gave a debit bank account, they said the first installment would be debited on 2 of January - which did not happen and I did not hear from them since 20 of December 2025. They haven’t replied my emails since then and have not sent an invoice for payment. I send follow ups regularly. I feel stressed without a reply. A shame. I want to pay but I don’t know how. I was left without an answer.

I still can’t say anything about the items I bought because I haven’t received them but I hate when I can’t contact anyone from the shop I’m buying from! I’ve ordered something and haven’t got any confirmation email. My emails to fashionette aren’t answered ( besides the automatic reply) . Same with a message on instagram. Very very poor service and I’m annoyed I don’t know whether the items were shipped or not and how to return them in case they don’t fit because nobody’s reacting! It’s making me worry. There’s a phone number but nobody answers that either…

Update: (to fashionette reply) I managed to get someone on the ogone once but the person only spoke German and couldn’t understand clearly what I have to say in English. And yes, my emails are being answered but I’ve already tried to explain that there was a possible mistake in email address ( gmail.con instead of gmail.com which is kinda obvious) and I think I’ve already asked 10 times for a return label on my correct address and yet nobody could help me.. They advised to use the return link but it won’t work if the email address isn’t correct!! How many phone calls and emails I have to send to be able to get my return label??

30.01 You are not fully reachable by phone. I’ve tried three times this morning and nobody is picking up the phone!
It’s very difficult to get an answer and it’s both frustrating and making me worry. Yes, I finally was able to get my return label but to achieve that I had to send several emails within days. I sent my order back, it’s been delivered, yet it was debited and now I can’t get an answer why and when will I get the refund? Two sent emails, several phone calls, you are not easy to reach. I’m shopping online a lot and can’t remember so many issues with any of my purchases. I wish I could write a better review. Please let me know why my credit card was debited after you got my purchase back and when will I get my money back?

I don't recommend this store, they're scammers. I bought a dress through them, but it turned out to be too small. The shipping took a very long time, and then they responded and issued a refund. Ultimately, the package was lost, and they denied responsibility, claiming DHL had claimed there was no such package shipped. People, stay away. They charged me €800.They avoid contact on 2 months I send them 20 emails. As usual, a false response. Fadhionette claimed the package was never shipped, despite confirmation of shipment from the point. DHL returned the package two months later, not even to my address, without informing me. Fashionette refused to take any responsibility, and what am I supposed to do with a dress I can't wear?! Don't shop there because you'll lose your money. Check out other reviews from people who were also scammed!

I ordered an expensive Yves Saint Laurent bag from Fashionette and chose to pay in instalments. What I actually received was a much cheaper Guess bag, delivered in their own packaging with their labels.

When I reported the issue and immediately returned the Guess bag, they refused to accept the return and insisted that I had received the correct bag. They claim a wrong delivery is “impossible” because the bag supposedly came directly from the brand but in reality, all items are shipped from their own warehouse, not from Saint Laurent. Because Saint Laurent doesn’t send Guess bags in Fashionette boxes.

It’s entirely possible that a warehouse mix-up occurred and that another customer, who ordered the Guess bag, accidentally received my expensive bag. If that happened, it’s only logical that this person didn’t report it because they simply got lucky.

However, the unhelpful and defensive attitude of their customer service also makes me question whether this was really just a simple mix-up. Their refusal to investigate properly and their insistence on calling the error “impossible” raises serious concerns about their internal handling. (I mean they could check who ordered the guess bag right?)

Despite my clear evidence like photos, the packaging, and the Guess bag which is still in its box, they refuse to take responsibility. Meanwhile, they are still charging me for the full price of the luxury bag that I never received. Under pressure, I initially paid the first few instalments, because they add extra costs if you don’t pay but I stopped after the the fourth month because I will not pay for something I didn’t receive!

Their customer service has been dismissive, evasive, and unwilling to do any real investigation. This is not just a mistake; it’s a serious failure to take accountability.

⚠️ Do not shop here. If something goes wrong, they will leave you with the problem and make you pay for it.

I’m going to leave this review to draw your attention to the problems your delivery provider UPS is creating. I hope you eventually will consider changing the delivery service.
I ordered an item for home delivery. Instead they dropped it off at a pickup point in a different city and didn’t even send a notification email. As someone who is currently at home recovering from surgery, I can’t go there! And there’s no real option to contact UPS support and get it sorted.
Please, listen to your customers. I see it’s not the first complaint about UPS. PostNL or even DHL could do it way better.

I could not believe when the doorbell rang this morning and UPS delivered my bag that I ordered 22 hours ago!! How is that even possible? Delighted customer once again!!

I ordered a €2,300 bag from Fashionette, paid extra for express shipping and insurance via Trusted Shops. Fashionette sent me the wrong item and offered a completely unreasonable solution: they told me to place a new order while my refund hadn’t even been processed yet. This would mean I’d have to spend almost €5,000 in total!

It took weeks to get my money back, and by the time I did, the item was sold out. On top of that, I lost €13 in insurance fees for a product I never even received. The return shipment was at my own risk—the insurance advised sending it via registered mail (€28), or I could lose my money entirely. Fashionette refuses to reimburse this cost and only refunded the express shipping fee, offering just a €20 voucher as “compensation.” Besides, still waiting for the refund of the express shipping costs of €15.

This is not a trustworthy service for expensive purchases. Slow refunds, poor customer service, and zero accountability for their own mistakes. Avoid this company!

Bought a Ralph Lauren bag in the sale at £117 a huge saving on seeing the bag in the High Street priced at £170! I didn’t receive the confirmation email which was a worry, but honestly don’t be worried. The bag arrived from Germany 5 days after order. It’s a beautiful bag with the designer box too. Would definitely recommend this company.

I am extremely frustrated with my experience at Fashionette, and I feel compelled to share my story to warn others.

I purchased a bag in August and opted for their installment plan. After making my first payment in August and my second on September 25th, I was shocked to find that I had been charged double the amount for my installment plan. This is unacceptable, and it left me questioning their billing practices.

To resolve the issue, I requested an overview of my installment plan since it wasn't available in my account. Unfortunately, I never received any information despite my repeated requests. This lack of transparency is concerning and adds to my dissatisfaction.

The customer service is another major issue. When I tried to call for assistance, I was met with a German speaker who couldn’t help me understand the situation. It felt like my concerns were brushed aside, and the representatives didn't take the time to explain anything thoroughly. This is my second negative experience with them, and it’s clear that customer support is not a priority.

I can confidently say that once I finish my payments, I will never shop with Fashionette again. The stress and frustration have simply not been worth it. I strongly advise potential customers to think twice before purchasing from this store.

NEVER again!

Update: I have a requested an overview multiple times and still not received it. I don’t understand how I’m being told that me being dissatisfied is not within their control. I asked for an overview which is a pdf document of my instalment plan and not received any. Wow.

I made a purchase a week ago, but there's an issue with the transaction. The money was already deducted, but the website crashed, so apparently, myorder didn’t go through. I filled out a contact form, but the response was very slow. Took more than 48 hours for a reply, only to be asked if I had a screenshot of the transaction, which I had already attached. I replied wihin an hour and attached the same screenshot, but still haven't received any further updates after 3 working days. I called customer service twice, but they were not helpful. As of now, I still don’t know the status of my money or what they plan to do about it.

I recently purchased a pair of Saint Laurent shoes from Fashionette, expecting high quality and durability. Unfortunately, after wearing them only three times, the leather showed signs of cracking and dullness. I consulted a shoemaker, who confirmed that the issue was due to poor leather quality or a production fault, and that while treatment is possible, the problem would likely recur.

I communicated this to Fashionette, who acknowledged the defect and offered €75 towards repair costs or a store credit. However, they could not replace the shoes due to "logistic reasons." I made it clear that I was not satisfied with this solution as it does not address the fundamental quality issue, and a €75 store credit is insufficient compensation for a €745 purchase.

Despite my repeated requests, Fashionette's responses became increasingly unhelpful and repetitive. They refused to escalate my concerns to a manager or a Saint Laurent representative and ended their emails with, "After the mentioned timeline we will consider your request as closed."

Seeking resolution, I have now contacted Saint Laurent directly. It’s disheartening that a retailer of designer brands would treat customers this way. This is extremely damaging to the reputations of the luxury brands they carry.

In summary, my experience with Fashionette has been highly disappointing. Their customer service is inadequate, and their handling of my complaint has been unacceptable. I strongly advise against purchasing from Fashionette if you expect quality products and respectful customer service.

I never received my refund. It’s been almost a year later.

Lack of communication response after 4 weeks.

No one knows anything.

My name Daniel Santoa. Ongoing case and they know who I am. This review is mot getting deleted. I got proofs and screenshots

Terrible customer service! They don’t check anything no answer no any reaction! I paid and they just send me more invoice to pay about the same payment when i sent them the proof, but obviously in 6 months are too busy to check and give me an answer!

I bought so many product sinds 2020/2021 until now. But one day, I found out that Fashionette took 13 times payment from me instead 12 times. I already sent them email sinds november and I already sent my bills for prove. But Until now, I didnt get answers. So disappointed.

Not received a refund for 3,5 weeks, that is more than 14 working days! emails sent and called, they keep saying wait and wait we will forward this to the finance department or whatever! but still, nothing. I will not wait no more, since i pay this with CC, I can file this complaint through ‘em! Do not buy anything from this website!