Still more delays. Stuck in two locations for five days and more. Standardized automatated replies from customer service. Multiple emails offering discounts to make further purchase even though th... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Ordered a shirt that popped up on one of my apps. Almost immediately got a "item has shipped" notification but had no tracking info. Then started getting bombarded with marketing emails from them.... See more
Company replied
Ordered 2 Scotland tops for the upcoming World cup but 1 says Glasgow 1888 which was when Celtic were formed the National team was formed in 1873 but you cant get on any of their web pages to make a c... See more
Company replied
Quality has a long way to go. The mass marketing after the sale is annoying. Made a mistake of ordering a 3rd time and the China quality is really bad. My mistake ut NEVER again.
Company replied
2.0
Poor
211 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Replied last week about problems…
Replied last week about problems getting a refund x have sent numerous emails stating I ordered 2 tops in error and only needed 1 top x company replied here and said to email them which I did again three times and still no reply x don’t know what else to do x
Problem now solved and got help through company service line x received refund promptly x happy now with service
19 August 2026
Unprompted review
Reply from Faithoutfit
Dear customer, thank you for informing us of your issue. We apologize for the delay in responding to your message. We always strive to help our customers and hope to resolve your problem as quickly as possible. Please contact our customer service team (service@faithoutfit.com) and provide your order information. We will process your request promptly. Thank you for your understanding.
I ordered a shirt from them
I ordered a shirt from them. They started billing me. All of a sudden the order was canceled. Then I got the shirt and it was the wrong size. I tried to go on their website and they blocked me from their website. I don’t recommend this. I stopped my payments for them.
13 August 2026
Unprompted review
Reply from Faithoutfit
Dear Customer,we appreciate your feedback and apologize for any inconvenience caused. We take customer satisfaction seriously, and we’d like to assist you further. Please send your order details to our support team at service@faithoutfit.com, and we’ll ensure your case is handled properly. Thank you for giving us the chance to help.
Not happy With these guys I made a…
Not happy With these guys I made a purchase and now they bombard you with e-mails I’ve tried to unsubscribe but they denied access to do it Think twice before you make a purchase
27 August 2026
Unprompted review
Reply from Faithoutfit
Dear Customer,we appreciate your feedback and apologize for any inconvenience caused. We take customer satisfaction seriously, and we’d like to assist you further. Please send your order details to our support team at service@faithoutfit.com, and we’ll ensure your case is handled properly. Thank you for giving us the chance to help.
Ordered some shorts and tops and the…
My husband ordered some shorts and tops and the shorts were too small, have emailed a couple of times as I need to exchange them for another size and have not had response. Terrible customer service.
3 August 2026
Unprompted review
Reply from Faithoutfit
Dear Customer, thank you for bringing this to our attention.
We are truly sorry to hear that you had a disappointing experience with our service. This is not the standard we aim to provide, and we take your feedback very seriously. Please contact our customer service email address: service@faithoutfit.com with your order details. We will look into your case promptly and work hard to resolve the issue to your satisfaction. We appreciate your patience and hope to regain your trust.
Still more delays
Still more delays. Stuck in two locations for five days and more. Standardized automatated replies from customer service.
Multiple emails offering discounts to make further purchase even though the initial order is yet to be seen.
Looks like a desperate trading platform.
Update: Goods received the day after this review was posted. And to be fair the quality of the goods is OK. Fair for the price.
As for the response from the supplier below, lots of "let us try" but that's what you're supposed to do in the 1st place, sorry nota purchase route for me in the future.
25 August 2026
Unprompted review
Reply from Faithoutfit
Dear valued customer,
We received your message and learned that you have not yet received your desired item. Our entire team is very concerned about this. We understand your disappointment and sincerely apologize for the inconvenience.
We solemnly promise you that every order deserves to be treated with care. We guarantee that we will take full responsibility for your order.
Please send your order details to your dedicated after-sales service channel: service@faithoutfit.com. This email will go directly to our "Worry-Free After-Sales Service Team," and a representative will personally follow up with you within 24 hours and provide a clear solution.
Please give us a chance to ensure that the item you ordered is safely delivered to you.
Got my shirts and my husband loves…
Got my shirts and my husband loves them. Very comfy,love the fabric.
19 August 2026
Unprompted review
Cheap version of what I ordered , not worth the money .
Took ages to be delivered and then when it arrived it was nothing like the picture . It was not embroidered, it’s just a very cheap printed version of what I paid for . Absolute rubbish, don’t order from them .
22 August 2026
Unprompted review
Reply from Faithoutfit
Dear customer, thank you for sharing your shopping experience. We apologize that the product does not match the picture; we understand how much this can cause you. Our customer service team is ready to assist you. Please send your order details to their email address: service@faithoutfit.com. We will resolve your issue as soon as possible.
A professional and friendly service.
20 August 2026
Unprompted review
Absolutely terrible
Absolutely terrible. Steer clear.
Terrible communication and spam emails even thought requested them several dozen times to STOP sending me ridiculous marketing emails.
You CANNOT unsubscrible from them site at All.
Hi All All, Faithoutfit's response below is a typical bloody generic reply....like I said earlier they do NOT communicate or READ correctly. Unbelievable!!
21 August 2026
Unprompted review
Reply from Faithoutfit
Dear Customer,
Thank you very much for taking the time to share your feedback with us.
We sincerely apologize that your recent experience did not meet your expectations. We fully understand the inconvenience you experienced receiving multiple review request emails. We sincerely apologize for any inconvenience or trouble this may have caused.
To resolve this matter as quickly as possible, please contact our customer service team: service@faithoutfit.com. Our professional team will provide you with the best solution within 24 hours.
We value your support and hope to have the opportunity to make amends.
They Told Me to Resell My Order on eBay to get my money back. Seriously
Very poor experience from start to finish. When ordering t‑shirts for an event, it wasn’t made clear that the items were being shipped from China or that delivery would take 5–7 days after dispatch. After waiting two weeks with no updates, I logged in to find the order still hadn’t been shipped, so I cancelled — exactly as their terms allow.
Despite this, the order was shipped days later. Customer service didn’t respond to my messages (other than an automated acknowledgement), and when the t‑shirts eventually arrived I explained again that I had cancelled and no longer needed them. No proper response.
Trying to return them was even worse. The only return address provided was in China, which is unreasonable for a UK customer. When finally got a response I asked for a UK return location, I was told there wasn’t one. Their “solution” was to offer a 50% refund and suggest I resell the t‑shirts on eBay. Completely unacceptable.
I would not recommend this retailer. Lack of transparency, slow service, no meaningful customer support, and no proper returns process.
31 July 2026
Unprompted review
Reply from Faithoutfit
Dear Customer, thank you for bringing this to our attention.
We are truly sorry to hear that you had a disappointing experience with our service. This is not the standard we aim to provide, and we take your feedback very seriously. Please contact our customer service email address: service@faithoutfit.comwith your order details. We will look into your case promptly and work hard to resolve the issue to your satisfaction. We appreciate your patience and hope to regain your trust.
I think it's shocking
I think it's shocking, my son ordered a tshirt a week ago and paid £10 for fast delivery, yet it has still not arrived. you would expect it to have arrived before now, you would've thought fast delivery would be a day or two
12 August 2026
Unprompted review
Reply from Faithoutfit
Dear Customer:
Thank you for informing us of this matter. We sincerely apologize that the delivery time did not meet your expectations. This is certainly not the experience we want our customers to have.
We hope to resolve your issue amicably. To resolve this as quickly as possible, please contact our customer service team at service@faithoutfit.com with your order number. We will be happy to provide you with a suitable solution.
Thank you for your patience and for giving us this opportunity to address this issue.
I received my order today after being…
I received my order today after being stuffed around by this company and I am absolutely disgusted in the quality of their products. Every shirt has huge sewing flaws to the extent that it has disfigured every shirt. Do NOT bother purchasing
7 August 2026
Unprompted review
Reply from Faithoutfit
Dear Customer, thank you very much for taking the time to share your feedback.
We sincerely apologize that your recent experience did not meet your expectations, and we fully understand your frustration. Please send your details to our customer service email address: service@faithoutfit.com . Our professional customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends; thank you very much.
Poor quality
Poor quality, expensive for what it is. Don’t bother ordering
29 July 2026
Unprompted review
Reply from Faithoutfit
Dear valued customer, thank you very much for providing us with your valuable feedback.
We are deeply sorry to learn that you are dissatisfied with the material and quality of the product you purchased. Ensuring that every product meets our quality standards is our responsibility, and clearly, we have failed to meet your expectations this time. We fully understand your disappointment and highly value your experience.
Please send the specific issues and relevant order information to our customer service email address: service@faithoutfit.com. Our service team will contact you within 24 hours to verify and address the issue, and provide you with a proper solution.
We sincerely apologize again for this unpleasant shopping experience and thank you for your trust and patience. We look forward to the opportunity to improve our service for you.
Poor quality …
The quality of the product wasn't up to standard for the price. I paid extra for delivery but it took three weeks to arrive after numerous E MAILS. I will not order from this site again unfortunately😒
13 July 2026
Unprompted review
Reply from Faithoutfit
Dear Customer, thank you very much for taking the time to provide feedback.
First, please allow us to sincerely apologize for this – whatever the reason, we are deeply saddened by your unpleasant experience. We firmly believe that integrity and customer satisfaction are the foundation of our business. Therefore, we take your situation very seriously and wish to investigate and resolve it for you immediately.
To resolve this issue as quickly as possible, we kindly request that you send your order information and relevant screenshots to our customer service email address: service@faithoutfit.com. Our professional service team will contact you within 24 hours of receiving your message and provide you with a reasonable solution.
Thank you again for your honest feedback. We look forward to your contact and will do our utmost to ensure you feel our sincerity and the changes we make.
I wish i can give them less than one star
It was a horrible experience with them i have ordered three shirts for a game in the World Cup. Every day I check my account, and it says not shipping. I contact them and i get messages from them you
"Our warehouse workmates are arranging to send your package out,once we send it out ,we’ll inform you of the tracking information,please pay attention to your mailbox which you left for us.
Customer Service Centre (Customer Service)
Jul 1, 2026, 03:00 GMT+8
Dear Tax Eagles - Ahmed:
Thanks for your message and sorry for causing all your inconvenience.
Our warehouse workmates are arranging to send your package out,once we send it out ,we’ll inform you of the tracking information,please pay attention to your mailbox which you left for us.
You also can re contact with us 3-5 days later,we’ll offer the information to you. Thanks for your support."
I emailed them again after five days, same message and again, same message, and didn't get my order and didn't get a chance to find a new t-shirt to attend the game
Stay away and save your money and your time
24 June 2026
Unprompted review
Reply from Faithoutfit
Dear valued customer,
Thank you for sharing your feedback. We sincerely apologize for the frustration caused by your recent experience.
We understand that you were seeking reviews before ordering, and we regret that you felt unheard when your order did not arrive. We take such matters very seriously. As a licensed and registered company, we strive to resolve every customer concern promptly and fairly.
Please do not hesitate to contact our dedicated support team at service@faithoutfit.com, and we will gladly cooperate.
Your experience has been highlighted to our team as an opportunity to improve our communication and service resolution processes. We hope to have the chance to restore your trust in the future.
Thank you again for bringing this to our attention.
SCAM COMPANY
Again no response to my 6 e mails. No response to my previous review. Shocking, scam, dishonest and thieves. Needs closing down. DO NOT BUY FROM THIS COMPANY!
2 May 2026
Unprompted review
Reply from Faithoutfit
Dear Customer, thank you for taking the time to share your feedback.
We sincerely apologize for the disappointing experience you had and fully understand your frustration.
We take your feedback very seriously and will review our service to prevent this from happening to other customers.
Please send your details to our customer service email address: service@faithoutfit.com .Our professional customer service team will provide you with the best solution within 24 hours. Please give us a chance to make amends; thank you very much.
Delivery is to expensive to start with
Delivery is to expensive to start with, and reading all the reviews I wouldn't buy anything from them. Be careful
1 July 2026
Unprompted review
Reply from Faithoutfit
Dear Customer, thank you very much for taking the time to provide feedback.
First, please allow us to sincerely apologize for this – whatever the reason, we are deeply saddened by your unpleasant experience. We firmly believe that integrity and customer satisfaction are the foundation of our business. Therefore, we take your situation very seriously and wish to investigate and resolve it for you immediately.
To resolve this issue as quickly as possible, we kindly request that you send your order information and relevant screenshots to our customer service email address: service@faithoutfit.com. Our professional service team will contact you within 24 hours of receiving your message and provide you with a reasonable solution.
Thank you again for your honest feedback. We look forward to your contact and will do our utmost to ensure you feel our sincerity and the changes we make
Not as adverstised
So ordered a T-shirt material is shocking not like advertised and sizing would fit a child not a XL woman
Emailed service email as per contact details and yet no reply to resolve this situation as I would like a full refund for my mother who bought this shoddy item in good faith..... please contact us
26 June 2026
Unprompted review
Reply from Faithoutfit
Dear Customer, thank you for bringing this to our attention. We’re sorry the product didn’t meet your expectations, and we understand how frustrating that can be. Please send your details to our support team at service@faithoutfit.com. We’ll review your case with care and help you find a solution.
Awful material
Delivery was long, material is absolutely terrible.... states cotton blend on website, 1% must be cotton, would not recommend and will not be buying anything from here again
28 June 2026
Unprompted review
Reply from Faithoutfit
Dear valued customer, thank you very much for providing us with your valuable feedback.
We are deeply sorry to learn that you are dissatisfied with the material and quality of the product you purchased. Ensuring that every product meets our quality standards is our responsibility, and clearly, we have failed to meet your expectations this time. We fully understand your disappointment and highly value your experience.
Please send the specific issues and relevant order information to our customer service email address:service@faithoutfit.com. Our service team will contact you within 24 hours to verify and address the issue, and provide you with a proper solution.
We sincerely apologize again for this unpleasant shopping experience and thank you for your trust and patience. We look forward to the opportunity to improve our service for you.
Ordered 2XL received something more like 4XL
Ordered 2XL, and item seemed more like 4XL. The arms were unbelievable too long. Emailed requesting returning the item for a XL. Received a response later that saying day saying - I will get a response in 24hrs, but it may take longer. 4 days later I chased as I hadn't seen a reply, just to receive a quick response saying they have already email responded. When I double checked again and emailed back to say they hadn't emailed me anything at all about it, then received another to say I need to look again. Now they wont respond to me at all. Very bad customer service. If I could give zero stars I would.
22 June 2026
Unprompted review
Reply from Faithoutfit
Dear Customer,Thank you for sharing your feedback with us. We are sorry to hear that the sizing and product quality did not meet your expectations. We always strive to provide the best experience for our customers, and we understand how frustrating this must be for you. Please contact our customer service team at service@faithoutfit.com with your order information. Our support team will review your case and get back to you within 24 hours to help resolve the issue. We apologize for any inconvenience and thank you for your patience.
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