First time ordering and items were missing. Tried contacting them (instagram) but they were 100% NOT helpfull - didn’t understand or brushing me off. Promised to get money back for the missing meals b... See more
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4 weeks in service I wish to leave a motivating message to the Factor team. Excellent variety, good taste. Clean packing and ontime delivery. Excellent. Some tips; portions are just too small for some... See more
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It is a very convenient service in this busy life of today. Timely delivery and quality (I don't know how high though) at affordable price. Concerning the food is tasty but there is always something t... See more
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It is honest good food. Very well cooked and with a well-balanced combination. However, they do not vary enough. And after the 5th-10-meal-box, I’m not so enthusiastic about eating the same things ove... See more
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About Factor_België
Written by the company
Krijg wekelijks een box vol lekkere, gezonde opwarmmaaltijden thuisbezorgd - vers bereid door onze chefs en klaar wanneer jij dat bent.
Met Factor eet je altijd hoe je wilt eten. Kies wekelijks je favoriete maaltijden en weet precies wat je eet. Andere plannen? Geen probleem. Wijzig, pauzeer of stop wanneer jij dat wilt.
Kies wekelijks uit vier dieetvoorkeuren: vegetarisch, flexitarisch, pescotarisch en keto. Mixen is altijd mogelijk. Zo makkelijk kan gezond eten zijn.
Onze chefs koken uitsluitend met verse ingrediënten van goede kwaliteit én ons team van diëtisten werkt continu aan het optimaliseren van de voedingswaarden per maaltijd. Dit zorgt ervoor dat je, zonder zelf te hoeven koken, van gezond gemak kunt genieten. Even opwarmen in de oven of magnetron en je kunt al in een paar minuten aan tafel - zo gepiept.
Bij Factor geloven we dat gezondheid bij goede voeding begint, iets waar we graag bij helpen. Hoe we dat doen? Met verse maaltijden vol voedingsstoffen die een steentje bijdragen om je gezondheidsdoelen te bereiken. En dat zonder tijd en energie te verspillen aan het doen van boodschappen, koken, de vaat en het uitpluizen van voedingsinformatie. Met Factor bespaar je tijd in de keuken en houd je tegelijkertijd de controle over je gezondheid.
Onze chefs koken uitsluitend met verse ingrediënten van goede kwaliteit én ons team van diëtisten werkt continu aan het optimaliseren van de voedingswaarden per maaltijd. Dit zorgt ervoor dat je, zonder zelf te hoeven koken, van gezond gemak kunt genieten. Even opwarmen in de oven of magnetron en je kunt al in een paar minuten aan tafel - zo gepiept.
Bij Factor geloven we dat gezondheid bij goede voeding begint, iets waar we graag bij helpen. Hoe we dat doen? Met verse maaltijden vol voedingsstoffen die een steentje bijdragen om je gezondheidsdoelen te bereiken. En dat zonder tijd en energie te verspillen aan het doen van boodschappen, koken, de vaat en het uitpluizen van voedingsinformatie. Met Factor bespaar je tijd in de keuken en houd je tegelijkertijd de controle over je gezondheid.
Healthy Meals – Ready When You Are
Written by the company
- Drukke dag? Eet altijd lekker, vers en voedzaam. Even opwarmen en klaar.
- Kies wekelijks uit zes dieetvoorkeuren: vegetarisch, chefs-choice, pescotarisch, keto, eiwitrijk en caloriebewust. Mixen is altijd mogelijk. Zo makkelijk kan gezond eten zijn.
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3.5
Average
725 reviews
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Missing items + terrible customer service
First time ordering and items were missing. Tried contacting them (instagram) but they were 100% NOT helpfull - didn’t understand or brushing me off. Promised to get money back for the missing meals but after over a month still nothing. Quality of the food ok.
26 June 2026
Unprompted review
Reply from Factor_België
Bedankt dat je je ervaring met ons deelt. Onze oprechte excuses dat er maaltijden ontbraken en dat je je niet goed geholpen voelde toen je contact met ons opnam. Dat is natuurlijk niet de ervaring die we willen bieden. We kijken graag voor je uit wat er precies is gebeurd en wat de status van de beloofde terugbetaling is. Stuur ons alsjeblieft een privébericht via www.factormeals.be/contact-us, dan zoeken we dit graag verder voor je uit. 💚
I would take a look at the food and the…
I would take a look at the food and the price so I get dowloaded the app. Needed to fill in all my personal information with the comment I just need to pay €1 for or something like that, I didn't understand but get the remarque I wouldn't pay but without knowing I signed ok for an abonnement that automaticly send food to my adress. That without getting an e mail at the advance with confirming that. Very dispoiting somthing like this is ok! SAD
11 July 2026
Unprompted review
Reply from Factor_België
Hi Ilona,
Thank you for taking the time to share your experience. We're sorry to hear that you were surprised by an active subscription and an order when you were only intending to browse our meal selection. We completely understand how confusing and disappointing that must have been.
We'd like to get in touch with you personally to better understand what happened and see how we can resolve this together.
Kind regards,
Zora from Factor
Motivating message to FACTOR
4 weeks in service I wish to leave a motivating message to the Factor team. Excellent variety, good taste. Clean packing and ontime delivery. Excellent. Some tips; portions are just too small for some people, a warning message or Whatsapp that the choices for the upcoming order should be fixed 1 day ahead. Im so busy I sometimes forget to pick the dishes, I than get what I did not pick. It might be an idea to offer a variety of starters, I would surely pick 4 all the time. Desserts? In my case I don't mind the Euros too much, quality, variety and sufficient are important parameters. Cheap and poor is available at the supermarket.
16 March 2026
Unprompted review
Reply from Factor_België
Hi Roland, what a great and thoughtful feedback thank you for sharing this!
It’s fantastic to hear that you’re enjoying the variety, taste, packaging, and delivery.
Your suggestions are really valuable as well. We understand that portions might feel a bit small for some people, and we’ll make sure to share that feedback. The idea of an extra reminder (like via WhatsApp) is a good one too , especially when life gets busy. In the meantime, you could set up an automatic reminder in your own calendar (for example Google Calendar) so you don’t miss the selection deadline.
And we love your ideas about adding starters and desserts, that’s the kind of feedback we’re always happy to pass along.
Very good food but not creative after the 5 box
It is honest good food. Very well cooked and with a well-balanced combination. However, they do not vary enough. And after the 5th-10-meal-box, I’m not so enthusiastic about eating the same things over and over again. Certainly, there’s choice, a variable menu, but the food concept is the same. One or a few veggies cooked or steamed or mashed, a meat/fish/chicken/pork with sauce and/or cheese. Luxury problems, I know; however, I fear a lack of imagination. I still think it’s a great product and I find it a brilliant creative idea, but to me, to my needs and to my taste, it’s lacking creativity and variation. That’s my 2 cents.
19 March 2026
Unprompted review
Reply from Factor_België
Thanks for your honest feedback! We’re really glad to hear you enjoy the quality and balance of the meals. We’re continuously working on expanding our recipes and bringing in more variety, including new cuisines, cooking techniques, and more surprising combinations. Feedback like yours really helps push us to keep improving. :)
The Meals are very good
The Meals are very good. The menu’s are great, everything is extremely fresh. I will order again !
9 March 2026
Unprompted review
Reply from Factor_België
Hi Daniella, thank you for the review! Happy to hear that you are enjoying your meals :) Kind regards, Julian from Factor
My first experience
The customer service is good with a tasty meal. Although, i wasn't attended to on time. But my first experience here shows I will definitely come back to buy more. I need my girlfriend to taste this delicious meal hahaha
11 March 2026
Unprompted review
Reply from Factor_België
Hi Opeyemi, thank you for the review. Glad to hear that you are enjoying your meals, hopefully your girlfriend will too! Kind regards, Julian from Factor
Nice and variable meals full of flavour…
Nice and variable meals full of flavour and good ingredients. Currently I am paying with 25% discount which I find reasonable. Once I have to pay full price that is I think too much.
19 February 2026
Reply from Factor_België
Hi Nabeel,
Thank you for sharing your feedback with us! We’re thrilled to hear that you are enjoying the variety and the quality of our ingredients.
We understand that pricing is an important factor when choosing a meal service. Our goal is to provide high-quality, chef-prepared meals that save you time and effort, and we constantly review our pricing to ensure we offer the best value possible. We appreciate your honesty regarding the full price and will certainly take this into consideration as we continue to improve our service.
Best, Bente / Factor
Scammers
Scammers! Taking money from my account when i paid and they send everyday notifications about payments, they send random boxes no recommend!
7 March 2026
Unprompted review
Reply from Factor_België
Hi Sare, we're sorry to hear about your experience and appreciate you bringing it to our attention. We'd like to learn more so we can look into this and help make things right. Since we don’t have enough information here to locate your account, our team is reaching out privately to gather more details.
I tried a one time box of 8 meals
I tried a one time box of 8 meals. Suddenly they booked me for a 5 box meal plan without my consent. I noticed this when the money was taken from my account. Bunch of scamartist with mediocre food. Not to mention they put PORK in my meals even though I explicitely stated I did not want this. Will never order from here again and I recommend everyone to avoid Factormeals, much better and friendlier suppliers out there.
27 February 2026
Unprompted review
Reply from Factor_België
Hi there,
Thank you for sharing your experience. We’re sorry to hear about your concerns regarding the subscription and meal preferences. That’s certainly not the experience we aim to provide. As we’re currently unable to identify your account based on this review, we’ve sent you a request for more information so we can properly look into what happened. We’d really like the opportunity to clarify this and make things right.
Kind regards,
Zora from Factor
This is the second week I use the…
This is the second week I use the service. Delivery IS accurate and in order. I am not very Picky and always grateful when food IS ready, so food taste for me IS really good. I am still using my discount voucher so makes It affordable. Not sure if I can afford this once the voucher IS gone.
23 January 2026
Reply from Factor_België
Hi Lorena,
Thank you for taking the time to share your experience with us. We’re glad to hear the delivery has been accurate and that you’re enjoying the meals. We appreciate your honest note about affordability and are happy to have you with us.
Kind regards,
Zora from Factor
Reply from Factor_België
Thank you for your review. We’re sorry to hear that you had a negative experience. I’d be happy to look into this and see how I can help. You can contact us via factormeals.be/contact-page.
Kind regards, Bente / Factor
Convenient but has much space for improvement
It is a very convenient service in this busy life of today. Timely delivery and quality (I don't know how high though) at affordable price. Concerning the food is tasty but there is always something that does not work with me, either too much garlic/onion overpowering everything or tasteless green beans. Also there are too many recipies with meat!!! I am writing this review hoping for improvement
8 January 2026
Reply from Factor_België
Hi Anastasia, thank you for your positive review! I’ve passed your feedback about the garlic and onion to our recipe team. Hopefully, we’ll be cooking along with you for a long time to come 🙂
Kind regards, Bente / Factor
Be extremely careful!!
Be extremely careful!!
I signed up only to try the current promotion: 6 meals for around €35. I created an account and added Apple Pay as the payment method (they charge €1 to “verify” your payment details and then refund it).
Once my account was created, I checked my meals for the following week and realized the promotion was not applied at all. I immediately tried to cancel, but that’s impossible, even though the delivery is scheduled ten days later. In other words, if you create an account, you are forced to pay for the first week, no matter what.
And here’s the scammy part: you cannot change or edit anything in your first order (conveniently the one you’re forced to pay for).
Customer service is an absolute disaster. There is no email address, no real way to get help, just a phone number that is permanently busy. I have never seen such a deliberately inaccessible and unprofessional customer support system.
This feels misleading at best and outright dishonest at worst. Avoid if you value transparency and basic customer rights
9 January 2026
Unprompted review
Reply from Factor_België
Hi Quentinm,
Thank you for sharing your experience. I'm really sorry to hear how frustrating this has been for you, and I understand why this situation felt misleading.
To clarify, when you sign up through a promotion, an active subscription is created, and the first box is automatically scheduled. Because our meals are planned, prepared, and sourced in advance, the first order can’t be changed or canceled once it’s been confirmed in the system. Maybe this wasn't clear enough during sign-up.
Regarding the promotion not being applied as expected: that’s absolutely not the experience we want for new customers. If a discount doesn’t apply correctly, our support team should review this and help find a solution, not leave you feeling stuck.
I'm also sorry about your experience with customer service. I know how frustrating it is when you need help and can’t reach someone quickly. Your feedback about accessibility and responsiveness is very clear, and it’s something we are actively working to improve.
I understand that trust and transparency are essential, especially when it comes to payments and subscriptions. Thank you for calling this out so directly, feedback like yours helps us identify where the process fails from a customer perspective.
If you’re still open to it, our support team (factormeals.be/contact-page) should be able to review your case and look into what went wrong with the promotion. Either way, I'm sorry this was your first impression, and I appreciate you taking the time to share it.
Best, Bente / Factor
I was charged unexpectedly.
A friend introduced me to Factor. Thanks to her, I was able to try out a box for free. But I was surprised to find that I had been charged €36.95. So I went back to the website and saw that a box delivery was scheduled for the following week. However, I never ordered another box. I never received any notification or email telling me that a new box would be delivered the following week. I have been unable to contact them by phone or email, and I cannot cancel the order on their website. I am very angry and deeply disappointed with their service.
11 December 2025
Unprompted review
Reply from Factor_België
Hi Noémie,
Thank you for taking the time to share your experience, and we’re really sorry to hear how this all unfolded, we understand how frustrating this must have been.
To clarify: after claiming a free box through a referral, an account is automatically created so that meals can be delivered, and you can cancel/pause the subscription weekly.
It’s very concerning that you haven’t been able to reach us, our support team should always be accessible, and we apologise that this wasn’t the case for you.
Please get in touch with us via factormeals.be/contact so we can look up your account and fix this.
We truly appreciate you sharing this, and we’re committed to resolving it for you as quickly as possible.
Best, Bente / Factor
Meals are super fresh
Meals are super fresh, easy to warm up, more than enough as a full meal, tasty.
27 November 2025
Reply from Factor_België
Hello van Cauter,
Thank you for these beautiful words. I am so happy to hear that it fits you so well! We hope we can continue to surprise you for many more years to come. Enjoy!
Best,
Bente / Factor
The meals are healthy and taste great
The meals are healthy and taste great. An easy solution for super busy nights.
27 November 2025
Reply from Factor_België
Hi Justine,
Thank you for your kind words. We’re glad to hear that our meals taste great and make busy days a little easier.
Kind regards,
Zora from Factor
Did not receive the 2nd box that was…
Did not receive the 2nd box that was delivered to a wrong address. No alernative solution found while I as counting on it for the week
13 November 2025
Reply from Factor_België
We are very sorry for the problem. Please contact our customer care for further information (phone number: +32 81530056). Natali .
Free try-out turned out to be a full paying subscription
A salesperson came by yesterday, selling their product as a free try-out. She ended up having a subscription for 6 meals per week. Online you can only stop te subscription but not the first order.
I called the office and they finally fixed the issue, no apology or action towards the sales person however.
They probably work on a commission but if you're looking for a way to kill your reputation in a market you're not yet even present in, keep this up. I can guarantee you this works!
18 November 2025
Unprompted review
Reply from Factor_België
Hi GM,
Thanks for taking the time to share this, and we’re really sorry this happened. A try-out should never turn into an unwanted subscription, and it’s definitely not how we want anyone to experience Factor.
We’re glad the issue with the first order was eventually fixed, but the fact that you had to call and didn’t receive an apology is absolutely not okay. We’re addressing this internally, including with the sales team. No one should feel pressured or misled at the door, commission or not.
Thanks again for the feedback, it really helps us improve. If there’s anything still unresolved or if you want us to double-check the account, just let us know.
Regards,
Bente Factor
The taste of the first meals was ok
The taste of the first meals was ok! Instead, the second order was delicious! What I would change? I think the plastic containers could be replaced by paper ones. However I like that vegetables and sauce are separate from the proteins! If you are looking to save your time instead of cooking, I highly recommend to give a try. There are plenty of options!
23 October 2025
Reply from Factor_België
Thank you for your 5 stars. I hope you continue to enjoy the Factor experience. Natali
Tasty but could improve the portions
The meals are tasty, but the photos on social media are misleading, especially the meat portions.
I thought the portions were the same, but we are two at home and we order the same meals and they come in different quantities.
27 September 2025
Reply from Factor_België
Thank you for taking the time to write a review about our services. Portion sizes can be a difficult topic because everyone has different expectations. We follow the Health Council's guidelines as a basis for our recipe composition. Natali
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