Euroflora Reviews 

I ordered a bouquet of flowers and a fruit cake, an hour before delivery time I got an email explaining that they couldn't reach me (which is not true because I didn't get any calls or emails) that they don't have the cake so they replace it with something suitable. They didn't mention what it was replaced with or anything. When the items was delivered. It was chocolate ice cream.. Completely different from what I had ordered. mind you it was 110 euros total. When i contacted them about it- They didn't take any blame at all. Euroflora was being defensive and blaming me for not checking emails/calls when I hadn't received anything. They didn't reach out to me at all. The customer service was very rude. They ignored me and gave 20% refund. Really bad service, bad quality, bad customer service. Please don't order anything from them.

I was very disappointed by the service provided by Euroflora. They told me that the flowers I had ordered for my sister in Luxembourg had been delivered but she never received them. I shall not be using them again.

Absolute shite, DO NOT USE THIS COMPANY THEY WILL LET YOU DOWN, 7 hours after ordering they tell me there is a problem and they can’t deliver , i had 3 emails saying all was fine!!!!

Sent message to company regarding the city in Costa Rica I wanted the flowers delivered and I also asked some questions about the different levels of each order (premium, deluxe, standard) as to how many flowers in each one etc as they are very differently priced. I get one is bigger than the other but how exactly. The response I received 3 days later was, "you can place the order on the website, we do not offer discounts, we can't send pictures of the arrangemnts." Literally word for word how they responded. If you look at the other reviews, this company clearly is not a reputable company.

I ordered flowers with a box of chocolate

Only the flowers were delivered

The flower shop has forgotten to deliver it

The told me “ no problem, we will deliver tomorrow “
I’d like if you order carbonara, one day u receive the pasta, the second day the sauce

Terrible service

Twice they deliver ok. And flowers were beautiful. Third they don’t deliver due to a courier problem. If you deliver flowers is because of a special occasion. In this case was my mums birthday. Not good enough.

I ordered two floral arrangements from Euroflora, spending a total of €217 (“Kate” and “Infinito”). I chose them carefully based on the pictures and descriptions shown on their website.

What was delivered looked completely different — cheap-looking plants and flowers, poorly arranged, and not at all like what I paid for.

I immediately contacted customer service with pictures and asked for a full refund or replacement. I only received a generic reply with no real solution.

I’m attaching photos of what I ordered versus what I received so others can judge for themselves.

This was a very disappointing experience. I will never order from Euroflora again.

Adriana N.

I ordered thru Euroflora a delivery to be sent "same day" to a friend in Germany who is seriously ill. Next day I get email from them saying the delivery man hadn't got round to delivering but would do so next day. Then next day after that another similar email, so they had cancelled the email and refunding money.

I received a message this morning at 8AM informing that the order was out for delivery... only at 5 PM I was informed that the delivery was cancelled. It was a birthday gift, embarrassing for me and no gift for recipient. Dreadful service

I paid 294CHF for 50 red roses to be delivered in Arosa, Switzerland. All i got were excuses. They did not deliver, no communication on when to expect delivery or refund.

Never use them. They are a scam

I was informed on day of delivery that the order was cancelled. It was a birthday gift, embarrassing for me and no gift for recipient. Dreadful service.

Ordered flowers to be delivered to my mom in Berlin. Ordered them way in advance and got confirmation on her bday that they will be delivered. Someone was home from 9-6pm and no one tried to deliver. I received no updates whatsoever. When I queried at 9pm in the evening what happened to the flowers, I was told that they tried to deliver and got no response, which was a complete lie. They said they would deliver the flowers the next day. Instead, they called my mom and asked if she could pick up the flowers at the flower shop. Only once I really lost it with them did they deliver them with 24h delay. Abysmal service

I can't believe how many bad reviews they have and I haven't seen it. I don't even know what to do with the bouquet of tulips that arrived in a deplorable state, which was supposed to be delivered at 10 o'clock but they couldn't find it in an apartment block in Savona number 3 at the apartment and delivered it to at 17:00 with withered flowers without getting out of the car (I don't even want to think that I also wanted to order a cake, how did it end up?). I don't even want to talk about the call center, which instead of calling me, they called the recipient and offered him a 35% refund, and after another complaint to them, I was called by a gentleman who actually didn't let me talk , very arrogant and insensitive explaining that I didn't give them my phone number and that the recipient accepted the 35% refund offer and that they have nothing to do. and then a nice lady called me who explained that they they have a picture of a beautiful bouquet from the florist and that I can't give my money back because my picture was taken without the bouquet packaging and that's why it looks like that. total crap company, don't order to get on your nerves with them

Ordered a bouqet of flowers in Italia, according to the picture it was a nice thick big bouquet of flowers. paid 52 euro.
What was delivered was a pitiful, 7 flowers stuff. I complained and they said the delivered bouquet was in line with their standards.
Unbelievable.
Never again. It is a scam

I ordered a spray that cost 435 euros. I made sure to get the most expensive because it was for my aunt's funeral and represented her entire family in America. One of my relatives messaged me a picture of the arrangement, which was nothing like what I purchased. I immediately filed a complaint, and someone from Euroflora's customer service department contacted to offer me a 25% discount on my $435 euro order. I've attached a comparison of the flowers sent by mistake by the florist to what we bought. A 25 percent discount is insufficient. I paid $435.00 euros, and they delivered an arrangement worth no more than $104.00 euros. Why should I pay extra for something I didn't order and is worth alot less? I have several images again, including the floral arrangement created by the florist against what was ordered and the values according to their website. I'm still waiting for Euraflora to correct their mistake and reimburse the difference. I wouldn't use them again.

I was very happy with my order. I ordered with Euroflora.it after another company cancelled my order a day after placing it, because the delivery location was out of their range. Euroflora was quick to fulfill my order the day i placed it and delivered it within 6 hours of me placing the order. Euroflora also updated me as soon as the order was out for delivery and later sent me confirmation of delivery and the time of delivery. The flower bouquet was beautiful and exceeded my expectations.

I made a order for the mom´s day and i paid also the extra delivery fee because it was on Sunday.
That day the shop tried to call the receiver but they did not have a answer. When the receiver tried to call them back (at 3pm) the shop was already closed. They delivered the next day but they kept the extra fee for the Sunday delivery and i did not have it back even if i tried to contact the company several times.
It was a continuous “yes yes we will do” but with no results.
Not professional at all. Will never use again. Much better Interflora

Euroflora have cancelled my order due to "a sudden and unpredictable problem" on the two occasions I have used them. I therefore suspect the problem is neither sudden nor unpredictable.

I ordered 2 bouquets and I gave them plenty of time I ordered 2-3 weeks in advance! What my grandmother received and I paid 144$ per bouquet and received what looked like a child picked from a grocery store. I could not get in touch with the florist and just an awful experience.
Delicate funeral arrangement of
roses, lilies and mixed flowers what I received was just hardly any roses with a bunch of baby’s breathe.

ATTENTION RED WARNING Stay CLEAR Of This COMPANY !!!!!
I ordered flowers for a friend in Italia from the UK. I put in all the correct delivery details for the next day delivery.
They messaged at 8:30pm saying they could not contact the person to deliver. They only contacted my friend at 19:50pm. When I tried to contact them they never got back to me till the morning when I was woken up by a rude phone call at 7:30am UK time.
Then there story changed saying I provided the wrong delivery details.
I put Fererra in italy but this was correct as all the other details was there including the area code and town name. They said they new about this only at 3pm but they called myfriend only at 7:50,pm.
I am Trying to make a official complaint but the person I am speaking to won't provide me with he main head office contact detail or the managing directors contact detail.
I paid for a service that was never provided or even tried to be provided.
No I am being dinied the right to complain In order to get to the bottom of what really happened.
I just want to warn anyone who want to use this service please don't as you have no right to complain.
Who will not be given any details and they will simply just put the blame on you and not respond to you further.
There is no customer service and the staff are rude. Please just stay away to save yourself time and pain because the experience will be hurtful and you will definitely be left disappointed