Interflora Italia Reviews 

I ordered a heart-shaped funeral cushion with red flowers, a ribbon, and a short message. What arrived was a simple cushion of mixed flowers and the wrong message.

The service selected went on destination on the right method and time making my loved ones super happy

many options, great prices

Took my money and didn't deliver the flowers I ordered when they cancelled the order with no warning and provided no resolution to either refund me or deliver the flowers I'd paid for. They stole nearly 40 euro from me and only offered a 10% discount on my next order when I had to get in touch with them not the other way around. What a joke. Criminals and thieves. DO NOT SHOP WITH THEM.

The flowers arrived on time and were fresh but they were not at all what I ordered. They were not pretty at all and didn’t even look nice together - it seemed like just a random assortment of unrelated flowers. Very unhappy.

Shopping and ordering for flower arrangements via interflora Italy was very easy as its all on line.

Very simple n fast.
The delivery was completed within plenty of time and the level of service impeccable.

Unfortunately, I cannot trust Interflora at all. I asked to deliver the flowers on the same day because it was doable, they never did. Bought a card, never delivered. I wrote to support, still waiting for an answer. Not good, very disappointing. And it is not cheap at all!

I placed an order for flowers, which was accepted and confirmed, so I expected it to be delivered on the agreed date. However, on the evening before the scheduled delivery, I received an email informing me that the order could not be fulfilled on that date, without providing any alternative delivery date.
I replied immediately, saying that I was willing to accept delivery the following day, provided I received a discount for the inconvenience. After that, I received no response at all. I had to contact them again myself, but even after three days the order had still not been delivered, and I received no explanation.
In the end, I had to request a refund through PayPal. This is a clear example of a complete lack of professionalism and respect for customers. I have no confidence in this website and will definitely never order from them again.

Ordine creato e inviato per la fascia oraria delle 9:00-14:00, indicato in consegna dalle 10 è stato consegnato alle 17:00 in pesante ritardo, non potendo inoltre annullare o riprogrammare dall'assistenza clienti.

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Disgraceful service. I made an order 5 days before delivery and I got notified that the delivery area was not covered only the morning of the delivery. In other words, too late for me to place another order with another provider. Certainly the fact that the delivery area was not covered was known since the moment of the order, but no one bothered mentioning to me at the moment of the order or immediately after. Order sat there for 5 days and notification came the same morning of delivery. Awful service!

Booked flowers on Friday to be delivered to my friend in Italy today paid in full
Not delivered
No communication even though they have my email and phone number and my friend phone number
make it so difficult to get in touch
My order number is IN50677320501

Ordered flowers june 30 to be delivered july 3, flowers NEVER arrived

Profoundly disappointed. This was, without a doubt, one of the worst customer experiences I have ever had.

I booked a flower bouquet to be delivered to my hotel room for my girlfriend’s birthday, specifically requesting delivery on Thursday before 14:00 local time. I paid in full and received a confirmation stating everything was set. Nowhere in their terms or checkout process did they mention that my order was conditional upon them hunting down a local florist who might accept the job.

It took three support tickets, five unanswered phone calls, and numerous ignored WhatsApp and Facebook messages just to get a response. Finally, on Friday afternoon—well after the birthday had passed—they casually replied to say they were "sorry" they couldn't deliver.

If you are going to market a specialized "birthday service" for deeply personal milestones, you have a duty to be transparent before taking a customer's money. I expected a company of this declared size to be professional and reachable. Instead, their communication was nonexistent, and their execution was pathetic.

Absolutely unacceptable.

Wanted to surprise my wife with flowers, she stays in Italy with a family and I’m in the Netherlands, with the help of girls from interflora was it possible and also the flowers were beautiful! My wife loves them!

Worst customer service I’ve ever experienced in my life. I ordered a flower delivery for my mom for Mother’s Day and I spent a lot of money selected the date they confirmed it would be delivered on said date. It was not delivered due to an address fault even though I had proof of the confirmation email to say my address was correct. Now they are disputing whether or not it was my fault and they are refusing to set up the refund, when I have literal proof via a confirmation email from their website with the correct address and the date of delivery. Not only has this caused unwarranted stress, this is also affected the Mother’s Day celebration that I had with my mother, which was the most important thing for me.

Please never ever use their service as a first time customer I am truly shocked that such a global company has such abysmal customer service, the delivery date has already been missed by four days and they’re still trying to argue who’s at fault when they can clearly see that it’s not me and I should’ve already been provided a refund whether or not the flowers have been sent out or not.

In addition to this each of my attempts to resolve this have been ignored. I have contacted them via Instagram, ‎WhatsApp, and multiple submissions to their online form all of which have been ignored until this morning when I threatened to submit a formal complaint to the European consumer protection services.

This is truly a joke and an extremely disappointing situation, I have been sending questions and emails twice a day and my question is if I had not sent these would they have just not told me that the address was incorrect? I also now wonder what the quality of the flowers will be when they do arrive eventually which already is too late.

I will be disputing further through my credit card company to try and attempt and get a refund and I will also be submitting a formal complaint to the European consumer protection services.

They did not deliver my order for Mothers day yet. They say they will check and come back but no response on WhatsApp no response from website, ne delivery, no refund. Scammer

Bello il bouquet e precisa e gentile la consegna

Era facile e ordinate I fiori dal'ingleterra