Eirdoc Online Doctor Reviews 

1,497
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 96 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the efficient service, highlighting quick appointment availability and prompt consultations. Many appreciate the professionalism and politeness of the staff, with doctors described as compassionate, knowledgeable, and excellent listeners. The user experience is often simple and stress-free, thanks to convenient booking and direct prescription delivery. However, some customers noted issues. A few experienced problems with prescriptions, including them being sent to the wrong chemist or not received, leaving symptoms unaddressed. Additionally, some reviewers were not happy with staff communication, mentioning doctors who spoke over them, did not listen, or were perceived as rude or dismissive.

What people talk about most

Service

Reviewers mention positive feedback about service, highlighting its professionalism, promptness, and... See more

Staff

Customers had positive experiences with staff, frequently praising their professionalism, promptness, and... See more

User experience

Reviewers highlight positive aspects of user experience, with many finding it stress-free, easy to access,... See more

Customer service

People report ambiguous experiences with customer service, with many praising the helpfulness and... See more

Booking process

Users describe positive interactions with the booking process, highlighting its simplicity and excellent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This is a great service, you can get an appointment almost immediately compared to a two week wait at the local medical centre, let’s be honest, I’d either be dead or better by the time that appointme... See more

Company replied

Rated 5 out of 5 stars

So quick and easy and effective. I booked at 4:57pm and was on the phone to a dr at 5:19. I don't think this can/should replace having a relationship with a regular gp that you return to and are known... See more

Company replied

Rated 5 out of 5 stars

I have been using the service from this company for a few months now and the efficiency, professionalism and politeness of the admin remain excellent. Despite one computer fault before Christmas,... See more

Company replied

Rated 5 out of 5 stars

The doctor who consulted me today Dr Ali was so excellent in explaining everything to me regarding the service i was seeking help for.He was calm,not in hurry with good listening skills while gatheri... See more

Company replied


Company details

  1. Health Consultant
  2. Doctor
  3. General Practitioner
  4. Local Medical Service
  5. Medical Certificate Service
  6. Mental Health Service

Written by the company

Introducing Eirdoc Online Doctor: Your Convenient Gateway to Quality Healthcare Experience the ease and accessibility of online healthcare with Eirdoc Online Doctor. Our team of experienced and qualified physicians is available to provide immediate GP consultations via video or telephone, ensuring that your health remains a top priority without disrupting your busy schedule. Unmatched Convenience and Accessibility Access immediate online medical care 7 days a week, including weekends and evenings. Choose from video or phone consultations for a personalized experience. Receive instant treatment prescriptions from our dedicated team. Affordable Healthcare at Your Fingertips Enjoy affordable consultations starting from just €20. Eliminate the hassle of travel and waiting room times. Quality Care Delivered by Experienced Professionals Consult with registered Irish Medical Council (IMC) physicians. Benefit from their expertise and personalized care. Take Charge of Your Health with Eirdoc Online Doctor Visit our website at www.eirdoc.com to learn more about our comprehensive online doctor services and schedule your consultation today.

See a Doctor Online Today

Written by the company

Skip the Waiting Room
Fast, convenient & affordable online GP consultations. Book now!

Your Health, Our Priority

Your Health, Assured.

At Eirdoc Online Doctor, we’re committed to providing you with the highest quality healthcare, conveniently and affordably. We guarantee: Expert Medical Advice: Consultations with experienced, Irish-registered doctors. Privacy and Security: Your health information is treated with the utmost confidentiality. Fast and Efficient Service: Quick appointments and prompt prescriptions. Affordable Fees: Transparent pricing for your convenience. If you're not satisfied with your consultation, please reach out to our customer support team. We’re here to help.

Contact info

Promotion box for Eirdoc Online Doctor

Fast, Convenient Healthcare at Home

Get expert medical advice online, 24/7

4.5

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.5

All reviews

(1,497)

96 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent

Excellent experience with Dr. Ali being able to schedule my appointment to fit around my working times.

31 December 2025
Unprompted review
Eirdoc Online Doctor logo

Reply from Eirdoc Online Doctor

Thank you, Ciaran! ⭐⭐⭐⭐⭐
We’re glad Dr. Ali could fit your appointment around your work schedule. We appreciate your kind feedback.

Rated 5 out of 5 stars

First time to use Eirdoc and I found…

First time to use Eirdoc and I found the service quick, friendly and professional. Prescription sent to local pharmacy straight after consultation. Would not hesitate using them again.

30 December 2025
Unprompted review
Eirdoc Online Doctor logo

Reply from Eirdoc Online Doctor

Thank you, Patrick! ⭐⭐⭐⭐⭐
We’re delighted you had a quick and professional first experience with Eirdoc. We look forward to helping you again in the future.

Rated 5 out of 5 stars

Trust

Trustable and fast

24 December 2025
Unprompted review
Eirdoc Online Doctor logo

Reply from Eirdoc Online Doctor

Hi Maria, thanks so much for the 5 stars! We're really glad to hear you found the service fast and trustworthy. Appreciate the feedback!

Rated 4 out of 5 stars

The Doctor reached out on time and the…

The Doctor reached out on time and the appointment was successful.

23 December 2025
Unprompted review
Eirdoc Online Doctor logo

Reply from Eirdoc Online Doctor

Hi Juliet,

Thanks for the 4 stars. It is great to hear that the doctor was punctual and that the appointment went smoothly. We appreciate you choosing Eirdoc.

Best, The Eirdoc Team

Rated 5 out of 5 stars

Great

Great service

22 December 2025
Unprompted review
Eirdoc Online Doctor logo

Reply from Eirdoc Online Doctor

Hi Luke,

Thanks for the 5 stars! We are really glad to hear you were happy with the service. We appreciate the support.

Best, The Eirdoc Team

Rated 5 out of 5 stars

Excellent GP service

Very quick, efficient and professional. GP was professional, patient and friendly.

17 December 2025
Unprompted review
Eirdoc Online Doctor logo

Reply from Eirdoc Online Doctor

Hi Mary,

Thanks so much for the 5-star review. I am really glad to hear the service was quick for you and that the GP was helpful and patient. We appreciate you choosing Eirdoc.

Best,

The Eirdoc Team

Rated 5 out of 5 stars

Better experience

Signed up, got charged for an online meeting.
Had a poor experience to start.
Then met with a very nice Dr. Ali.
He was extremely polite and professional. He took time to explain things in great detail and address my concerns.
Will use the service again in the future due to how good Dr. Ali was.

15 December 2025
Unprompted review
Eirdoc Online Doctor logo

Reply from Eirdoc Online Doctor

Hi Michael,

Thank you for the honest feedback. I am sorry to hear the process had a rocky start, but I am really glad Dr. Ali was able to turn that around for you. He is a fantastic doctor, and I will make sure to pass your kind words on to him.

We appreciate you giving us a chance and look forward to seeing you again.

Best, The Eirdoc Team

Rated 1 out of 5 stars

Incredibly rude and unprofessional

Incredibly rude and unprofessional.

I began the process of getting my ADHD diagnosis with Eirdoc earlier this year and from start to finish, their staff have been incredibly rude and unhelpful.

Additional required assessments that were never mentioned when booking, added to additional costs and when trying to discuss this with their staff, they were rude and dismissive.

9 March 2025
Unprompted review
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Reply from Eirdoc Online Doctor

I sincerely apologize for the unprofessional experience you had while pursuing your ADHD diagnosis with Eirdoc. Our team has deeply reviewed your case and the circumstances you described, particularly regarding the unmentioned required assessments and the associated additional costs. We are taking immediate steps to ensure that all necessary information regarding the process, required assessments, and full cost breakdown is communicated clearly and upfront to all patients when they book and begin their diagnostic journey.

Our foremost duty is to help people, and the conduct you described is in direct violation of our professional standards and commitment to patient care. We will be implementing mandatory, immediate re-training on patient communication and professional conduct to prevent any recurrence of this.
Your feedback is invaluable, and we are committed to making the necessary changes to restore trust and ensure a professional, compassionate experience for every patient.
We appreciate your feedback!

Rated 5 out of 5 stars

Called when they said they would very…

Called when they said they would very efficient

4 December 2025
Unprompted review
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Reply from Eirdoc Online Doctor

Thank you, Ark Tobin, for the 5-star review! ⭐
We’re glad to hear the service was timely and efficient.
We appreciate your feedback!

Rated 5 out of 5 stars

Good service!

Good service!

26 November 2025
Unprompted review
Eirdoc Online Doctor logo

Reply from Eirdoc Online Doctor

Thank you, Jitty Joy Joseph! We’re glad you had a great experience. ⭐️⭐️⭐️⭐️⭐️

Rated 5 out of 5 stars

So quick and easy and effective and needed

So quick and easy and effective. I booked at 4:57pm and was on the phone to a dr at 5:19. I don't think this can/should replace having a relationship with a regular gp that you return to and are known by but that's unfortunately just not accessible right now. GPs are completely outnumbered, they're not taking on new patients and even then as a long term patient it's hard to get an appointment. Hopefully Eirdoc relieve some of that, and free up some space in physical GP offices. I'll be back again and again

20 November 2025
Unprompted review
Eirdoc Online Doctor logo

Reply from Eirdoc Online Doctor

Thank you for the 5 stars! We’re delighted the service was quick, easy, and helpful. We really appreciate your thoughtful feedback and are glad we can support you when GP access is limited. We're always here when you need us.

— The EirDoc Team

Rated 4 out of 5 stars

Convenient

Site kept cutting out as I tried to create "account".
Not happy with payment security Link(insufficient/unclear info).
Do not want emails from other parties, e.g Link.
...service itself was fast & efficient.

20 November 2025
Unprompted review
Eirdoc Online Doctor logo

Reply from Eirdoc Online Doctor

Thank you for the 4 stars! We’re glad the service was fast and efficient. Sorry to hear about the site and payment issues — we’ll work on improving this.

— The EirDoc Team

Rated 5 out of 5 stars

Very easy process

Very easy process , Dr was very helpful and took the time to listen to me, would definitely recommend this service!

18 November 2025
Unprompted review
Eirdoc Online Doctor logo

Reply from Eirdoc Online Doctor

Thank you so much for the 5-star review! We’re delighted to hear the process was easy and that the doctor took the time to listen. We really appreciate your recommendation!

— The EirDoc Team

Rated 5 out of 5 stars

The booking process was simple

The booking process was simple, and the doctor called right on time.

11 November 2025
Unprompted review
Eirdoc Online Doctor logo

Reply from Eirdoc Online Doctor

Thank you, Nidha! We're delighted the booking was easy and your doctor called exactly on time. Really appreciate your 5-star review! 🌟

Rated 5 out of 5 stars

Quick and easy way to access a doctor when you can't get to your local GP

The process of booking an appointment is quick and simple, the doctor is very nice and easy to talk to.
The prescription was at my local pharmacy immediately.

7 November 2025
Unprompted review
Eirdoc Online Doctor logo

Reply from Eirdoc Online Doctor

Thank you, Lara! We're so glad the booking was easy and your prescription arrived right away. Delighted to hear you found the doctor lovely to talk to—your 5-star review means a lot! 🌟

Rated 5 out of 5 stars

Couldn’t get an appointment at my own…

Couldn’t get an appointment at my own GP’s so decided to try an online doctor. Don’t think I’ll be using my own GP again after my experience today. I scheduled a call for a time that suited me, doctor called me at my exact call/appointment time, had a quick consultation over the phone and my prescription was sent to my chemist! As easy as that! No time off work required, no waiting ages in waiting room full of other sick people! Would highly recommend this service!

6 November 2025
Unprompted review
Eirdoc Online Doctor logo

Reply from Eirdoc Online Doctor

Thank you so much, Lisa! We’re thrilled to hear how smooth and stress-free your experience was. Knowing we could help you get seen quickly and conveniently means the world to us. Thanks for the fantastic 5-star recommendation! 🌟

Rated 5 out of 5 stars

5 of 5

on time, nice doc, super eassy simple and comfy

30 October 2025
Unprompted review
Eirdoc Online Doctor logo

Reply from Eirdoc Online Doctor

Thank you so much, Luz Marina! 🌟 We’re glad you found the visit easy, comfortable, and right on time. Your kind words mean a lot to us! 💙

Rated 5 out of 5 stars

The experience was great

The experience was good, very clear and comfortable to deal with.
The Doctor was very helpful.

30 October 2025
Unprompted review
Eirdoc Online Doctor logo

Reply from Eirdoc Online Doctor

Thank you, Joe! We’re glad you had a clear and comfortable experience. We appreciate your kind feedback! ⭐

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